KrispCall is an AI-powered communication platform for growing business. It brings all essential messaging and calling features into one easy to use single platform, integrating effortlessly with your CRM. With access to phone numbers in over 100 countriesKrispCall makes it easy to maintain a consistent professional global presence. The platform also provides USA non-VoIP numbers, enabling reliable two-factor authentication (2FA).KrispCall platform also supports Bulk SMS for targeted outreach campaigns, helping businesses increase engagement and response rates.As KrispCall evolves, its AI-driven capabilities will continue to enhance your operations, with features like automated call transcription and intelligent response suggestions fully integrated into your business phone system. By replacing multiple tools with a single, reliable solution, KrispCall simplifies communication and allows teams to focus on what matters most-customers and growth.
Reviewers overwhelmingly had a great experience with this company. Many users frequently mention that the initial setup process is exceptionally quick and straightforward, allowing teams to start managing calls and messaging immediately without any friction. Consumers also praise the clean interface, consistent call quality, and the reliable overall performance that significantly improves daily business communication efficiency. Additionally, people highlight the helpful customer support team, noting that representatives respond promptly and provide clear, effective solutions to any account inquiries.
However, some customers also noted frustrations during the initial onboarding and verification steps, mentioning that getting approved and acquiring a number involved excessive requirements and unexpected delays.
KrispCall is great. I used krispcall after moving to australia as I needed to keep my old number live while shifting over here. KrispCall made my transition to new place smooth and the porting was little tricky and time consuming but but it worked perfectly in the long run.
Also the customer support team are super helpful and active.
KrispCall 回复2023-09-20
Thank you so much, Roye for sharing your experience! We're thrilled to have been a part of your smooth transition to Australia. Our team is always here to assist you. If you ever need further support, feel free to reach out. Welcome to AussieLand! Wishing you all the best in your new adventure! 🐨🇦🇺🌟
Simple and one of the best tool on the market. As a daily user in CSD, I find it very intuitive and very practical and easy to navigate which saves my time for daily basis recurring tasks. And with all the prior details about our customers all in one place , helps me and my team to personalize the conversation and solve their issues in no time.
And plus point my account executive Usha is very knowledgeable and patience she literally is very calm and knows how to solve issues in no time.
KrispCall 回复2023-09-14
Hey Oniza, We're thrilled to hear you find KrispCall simple and effective for your daily tasks in Customer Service. It's fantastic that Usha has been providing you with exceptional support. We will ensure that your kind words reach Usha. If you ever need assistance, don't hesitate to reach out.
Very poor service, just as I closed my account they locked my credit balance and immediately revoked platform access that is paid for the whole month!
Do not use this platform at all, they are thieves! No customer support whatsoever, they just steal your money
When trying to contact them about this they refused any refund and kept my money locked and stolen... time for a bank chargeback and further legal proceedings!!
KrispCall 回复2023-09-06
We understand your frustration regarding the cancellation of your account and refund policy, Edgar. However, our terms of service state that refunds are only provided within 14 days of initial signup and you first signed up on 14 August & cancelled your account on 2nd September, and requested a refund. So, Your account was active beyond 14 days period, so a refund is unfortunately not possible at this time. Our refund policy does not apply to credit balances and phone number purchases so your credit balance and number cost are non-refundable. Please refer to our refund policy at https://krispcall.com/refund-policy/
We want to clarify that you can use the service until the last day of your subscription. However, once the account is activated, it goes on auto-renewal. So you would need to remember to cancel before the 2nd month to avoid being charged again.
We apologize for any confusion or inconvenience this has caused.
Feel free to reach out to our support team, and we will activate your account. Thank you for your patience and for bringing this issue to our attention.
I recently brought South Africa number from krispcall. Getting number took a few days for documentation verification and all but was worth for the convenience. The customer support team were available and responsive whenever i needed them. Highly recommended for someone who frequently travels like me.
KrispCall 回复2023-08-29
We appreciate your review! We understand the initial wait for documentation verification and are thrilled it paid off with the convenience you were seeking. Our dedicated customer support team is always here to assist you promptly. Thank you for recommending KrispCall, and have fantastic travels!
I use krispcall for work everyday, it works fine when i need it but sometimes notifications lags on my phone which caused me miss calls twice. But when I asked the support team to look into my issue, they fixed them instantly..
KrispCall 回复2023-08-28
Thank you for your feedback. We're pleased to hear it works well for your daily needs. We apologize for the notification lag you experienced and are glad we could fix it promptly. Your feedback allows us to continuously improve.
Thankyou once again for choosing us !
So, signed up for their services. Then tried to "buy" a hk number. Asked for ID's and up to this point was ok. I had to prompt them four days later and ask where we were with the process. They responded that the ids were accepted by the carrier. Then another two days to tell me that there was a shortage of numbers and they could not accommodate my request. So far, just poor communication. This is where it gets interesting. I logged in trying to cancel, and I see they are still selling HK numbers. I try to buy another one, and it goes through. Then they tell me that I need to submit documents again, to which I reply that I did already, and they say, no, you have to again. Then they proceed to tell me that they made a mistake and that HK numbers indeed are available. It was only when I threatened to cancel and make a big stink, both numbers magically appeared on my account the next day. I think these people have no idea what they are doing, and their customer service will lie to you just to get you off the chat. Stay away
KrispCall 回复2023-08-18
Thank you for your review. We apologize for the confusing and frustrating experience you had when attempting to acquire a phone number through our service.
As you noted, Hong Kong numbers are privately held and we have to specially request them from carriers. This process can take 2-3 weeks, as they are not readily available in our inventory. We apologize this wait time was not clearly communicated when you first signed up.
Looking into your account, the initial Hong Kong mobile number you requested was not available at that moment. The first number assigned to you was already requested in our inventory system, and when you requested a second number, we then assigned requested both existing national number we had in inventory.
To confirm - the two numbers provided to you were national numbers, not Hong Kong mobile numbers, which are still constrained at this time. The two national numbers appeared quickly because they were available in our system when requested.
We made a mistake in communicating availability and should have been more transparent about the status of the different number types. We apologize for the confusion and appreciate you bringing this to our attention.
Thank you for your patience and for highlighting this experience so we can improve. Please let us know if you have any other questions as we work to improve our communication on number provisioning.
Very reliable and great that i can listen to the recording of my team conversation and how they entertain our customers. These features are really handy for guiding and improving my team.
KrispCall 回复2023-08-18
Thank you Raman for the great feedback! We are so glad that the recording features have been helpful for improving your team's customer service skills. It's feedback like this that motivates us to continue enhancing our product. We appreciate you taking the time to leave a review.
Typically your service would get a 5 star service, but first add on integration with crm software. If you add integrations you are the best in the market. I appreciate you guys giving me free USA number and credit to try. But there's a lot of improvement need to do -- your app need an upgrade for sure.
KrispCall 回复2023-08-17
Thank you for the feedback! Our team is working hard on CRM integration, which we hope to launch soon. We appreciate you taking the time to review us and will take your suggestions into account as we continue improving our product and service. Please check back for updates on our progress!
Its easy to get virtual number from different coutries. In addition they provided UK number for free and call rates and sms rates are very affordable. Highly recommended to someone who need affordable yet reliable service.
KrispCall 回复2023-08-16
Thank you for the great review! We are so glad the international numbers and affordable UK calling rates are valuable for your business. Your positive feedback means a lot, as we aim to provide reliable service at a fair price. Much appreciated you taking the time to share your experience!
Krispcall has highly benefited my contact center. Not only they improve and make easy to communicate customers from worldwide, they have helped me and my team communicate internally. Coming from 5 years experience in BPO industry, I highly recommend krispcall in all aspects, as a product as a company with great values and the one who cares about their customer!
KrispCall 回复2023-08-16
Thank you for the wonderful feedback! We are thrilled Krispcall has greatly benefited your contact center's global and internal communications. Your kind words and recommendation after years in the industry mean so much. Providing an excellent product and caring about our customers is our top priority. We greatly appreciate you taking the time to share your experience!
After paying for my phone number, I learned that I needed to pay an additional fee to use it. The website and app both froze on my phone and iPad. I canceled my subscription within 20 minutes of signing up. There are much better options out there, don’t waste your time and money on Krispcall.
KrispCall 回复2023-08-14
Thank you for your feedback. I'm sorry to hear you had a poor experience with our service. To help us improve, could you provide more details on the technical issues you encountered with the website and app freezing? Knowing specifically what went wrong would be very helpful. Also, our call rates and subscription fee are clearly stated on our website. So, could you elaborate on what you found unclear about the pricing, that would assist us in making our plans simpler to understand going forward. We want to resolve any pain points you had so we can provide a smooth, easy-to-use service. Please let me know if you're willing to share more about your experience - your insight is truly appreciated.
WARNING: Most of these reviews must be fake.
Horrible, scam artist, avoid at all cost. They charged me and then wouldnt let me even look at the website, they demanded I send them a photo of myself holding my card AFTER I paid, for a phone app.....and they wanted my photo ID, I am assuming they wanted my card and a photo of me with the numbers, it is highly suspicious. This is all AFTER I paid, I went to use the website and they are demanding all this personal information. Just go to ATT. No invoice number because they dont even give one.
KrispCall 回复2023-08-14
Hey Micheal, We apologize your experience left you unsatisfied. While providing personal identification is not required for all customers, certain documentation for purchasing a phone number is associated with the country's communication rules and regulations. We only request additional information like an ID if required to verify a customer's identity and prevent potential fraud. This helps protect both parties.
We understand your apprehension about sharing personal information. If you could provide more context about when in the process you were asked for identification and what led to that request, we would be grateful. This will allow us to review your case and better understand what happened. Our goal is for customers to feel their information is secure and their concerns are addressed when using our platform.
Please reach back out at [email protected] with any details you're comfortable sharing so that we can resolve any confusion or issues from your experience.
Their mobile app is real crap. It consistently glitchy and unreliable. I missed my important call due to frequent auto logouts. They really need to pay more attention on mobileapp and improve the overall user experience.
KrispCall 回复2023-08-04
Thank you for taking the time to leave us feedback about your experience with our mobile app. We apologize for the technical issues you encountered that led to a poor user experience. Improving our mobile app is a top priority for us, so we take feedback like yours very seriously.
For security purposes, our app logs out after 48 hours. We understand that this may not be ideal for everyone. Currently, we are working on device recognition to enhance user experience. We appreciate your patience and understanding.
And sorry for the inconvenience, We are actively working to identify and resolve the bugs causing the glitchy behavior and frequent auto logouts you described. Please reach out to our customer support team if you continue having trouble, and we will help get you up and running again.
The product itself is good, but they really need to upgrade their customer support. I have to repeat my problem 2-3 times and after certain time all they seemed to say was "could you please clarify your questions?". It was quite irritating and waste of time. Their live agent literally needs some training!
KrispCall 回复2023-08-04
Thank you for taking the time to provide feedback. We apologize for the difficulties you experienced with our customer support. We are actively working to improve agent training and make sure our customers' issues are clearly understood and resolved efficiently. Customer satisfaction is extremely important to us, so we appreciate you bringing this to our attention. Please don't hesitate to reach out if you have any other concerns. We are committed to providing excellent service.
Calls are connected quickly and easily with no technical issues so far. The support team is super responsive and helpful whenever i needed. Overall I'm satisfied and happy with the quality service provided.
KrispCall 回复2023-08-04
Thank you for your positive feedback.
We are thrilled to know you are satisfied with our quick call connectivity and responsive support team. It is our top priority to provide quality service and ensure customer satisfaction.
Once again thankyou for choosing KrispCall!
They got me to sign up and after I paid,told me they had no numbers available and i have to check back in a few weeks .. this is after i already paid !
Stay away from these people unless you want your time and money wasted
KrispCall 回复2023-08-04
We sincerely apologize for the misinformation and inconvenience caused regarding the availability of number. Our agent mistakenly informed you before confirming the stock of Hongkong number, which they should have done before you signed up and paid. We absolutely should have been more transparent about the temporary lack of Hong Kong numbers with our carrier provider. Please know we have refunded the $15 subscription charge, and ask that you contact our support team if you did not receive it. We know we fell short here and will learn from this experience. Thank you for bringing this to our attention so we can improve. We aim to be fully clear on number availability in the future to avoid wasted time and frustration. We are very sorry and hope you will give us another chance.
Works great for both work and personal use. The call quality is consistently good, with no dropped calls even on lower internet connections. The product itself is solid, though customer support could use some improvements-- sometimes agents sound robotic and impersonal. They need to invest in more training for the support agents to improve the experience.
KrispCall 回复2023-08-02
Thank you for taking the time to leave us this detailed review. We are pleased to hear our product is working well for your needs, both personal and professional. We strive for consistent call quality, so it's good to know you haven't experienced dropped calls. We appreciate the feedback on our customer support. We are actively working on additional training for our agents to improve their interactions and provide a more personalized experience. Thank you again for choosing our product and sharing your experience. We value your input.
they should update their call anaylicts system soon
Krispcall is a overall good virtual phone system; however, one aspect that they should improve is their call log features. Currently, the call analytics only displays logs from the last 24 hrs, which can be quite inconvenient. It forces users like me to reach out to support team repeatedly to access older call logs, which can be time consuming and irritating. I hope they update their system soon , so that system can be more effiecient and user-oriented.
KrispCall 回复2023-08-04
Thank you Harry for the constructive feedback.We appreciate you noting room for improvement in our call log system.Your perspective is valuable - expanded analytics would increase efficiency.We will strongly consider more robust call logs in future updates.
Thankyou once again for suggestions and choosing KrispCall!
I recently signed up for Krispcall and accidentally loaded my account credit twice. When I contacted customer service asking for refund of the duplicate credit, they informed me that it's against their policy to offer refunds.
I understand having set policies, but feel that exceptions could be made for honest mistakes like mine. I had been happy with Krispcall's service up until this point and would have appreciated more flexible refund policy in rectifying an accidental double payment.
In future, I'll be more careful when loading my krispcall account to ensure I don't accidentally double pay. However, it would make me more confident in using their service if I knew a use error could be corrected with their help.
KrispCall 回复2023-08-01
We sincerely apologize for the inconvenience caused by the accidental duplicate payment on your Krispcall account. We understand your frustration with our refund policy in this unique situation. Your feedback is valuable, and we will be sure to convey it to our compliance team for further review. Although company policies exist for good reason, we aim to make reasonable exceptions for honest mistakes whenever possible. Please know that we will follow up with you directly via email if there is anything further we can do to rectify this issue. Thank you for your patience and for using Krispcall. We appreciate you bringing this matter to our attention, as it will help us improve our customer service policies moving forward. Our goal is always to regain the confidence of valued customers like yourself.
What I really appreciate and love about Krispcall is that I can add as many phone number as I want in single workspace and that helped me cut costs. And best thing they provided me with a free US number and $1 credit to start off with. On top of that, customer service has been excellent.
KrispCall 回复2023-08-01
Thank you for taking the time to leave us this positive review! We are so pleased to hear you are loving the ability to add unlimited phone numbers to a single KrispCall workspace. Helping customers cut costs is one of our top priorities. We're also glad you appreciated getting started with a free US number and trial credit. Most of all, we are delighted you have experienced excellent customer service. Providing top-notch support is our highest concern. We truly appreciate you choosing KrispCall and look forward to continuing to provide cost-effective, quality service for your business needs.
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