Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the electric scooters are remarkably sturdy, fast, and exceptionally smooth to ride during daily commutes. Consumers also point out the extremely fast delivery service alongside a very helpful support team that promptly resolves technical questions and user concerns.
However, some people mentioned frustrating issues with significant delivery delays and online tracking information failing to update properly for several days. A few other reviewers also experienced major problems with customer service responsiveness, unhelpful interactions, or missing components upon arrival.
Yea I was a little bit concerned at the beginning but then after 2 weeks It came this is 100% safe I recommend bc the prices are correct, the time I had to wait was not small that is why I will give 4 stars
Kukirin Escooter 回复2025-08-26
Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience with both our product and service.
If you ever need assistance, accessories, or have any questions in the future, please don’t hesitate to reach out. We truly appreciate you choosing us and look forward to serving you again!
Welcome to join our group:https://www.facebook.com/groups/kukirinofficial
Poor Communication, Delays, and Ignored Refund Request
I ordered a Kukirin G2 scooter from Kugoo for €560, including extras like a phone holder, lock, and bag. After more than two weeks with no shipping or updates, I was finally told the product was out of stock — something that was never mentioned at checkout.
They offered me an upgrade to the G2 Max if I paid €200 more. I agreed, hoping it would speed things up, but even after paying a total of €760, they still failed to ship the product when promised. I asked to cancel and get a refund, but my request was ignored. They replied as if nothing happened and said they’d ship it “next week” — again delaying the process without addressing my cancellation.
I’ve now opened a payment dispute through Revolut because I’ve lost trust in the company. Their customer service is unresponsive and dismissive, and I wouldn’t recommend ordering from them unless you’re willing to wait indefinitely and fight to get your money back.
Kukirin Escooter 回复2025-08-26
Hello, could you please tell me your order number as I can't find your order on the website? Our website is kukirin-escooter.com
If I would had the minus rating would have given. I ordered 4-5 days before and havent received any update on my order. Order ID KEU00042857.
Kukirin Escooter 回复2025-07-03
Hi, according to your order number, this is not an order from our website kukirin-escooter.com, please contact the corresponding website and delete the review.
Hi I ordered a G2 on the 16th and it still haven't arrived its hard to communicate with the support beacuse its based in beijing. They said that it would be shipped this week and I didnt receive it, also i haven't got any news on it,no package tracking,nothing. They keep telling me to be patient and not sending me any news.
My order number: 13204
Their customer support is so bad and slow, before they had an online chat now they removed that and their answering speed is longer than waiting for jesus to reappear
I dont really know right now if i will get it, It said on the website that my kukurin g2 master would be sent today but no emails nothing.
Order #11594
Good day, I ordered a scooter, please let me know when it will arrive, otherwise I will consider the transaction as fraud. My order number is KEU00023541. Best regards Michał Gowin
Hello again, I am in contact with the Polish-Chinese Office for Consumer Rights, they also care about good cooperation and business, so we will wait for the results and actions.
Good day, I ordered a scooter, please let me know when it will arrive, otherwise I will consider the transaction as fraud. My order number is KEU00023541. Best regards Michał Gowin
Kukirin Escooter 回复2025-06-06
Hi, according to the order number you provided, the order is not from our website kukirin-escooter.com, please check the screenshot of your order and contact the corresponding website. We guarantee that we have responded to our customers' questions within 24 hours, your false review will affect the customers who intend to buy from our website, affecting the customer's shopping experience, please delete the false review immediately.
scammers
ordered it on May 23rd
not have gotten the g2 scooter after 2 weeks
do not buy from them
order number: KEU00026561
if i get an update on it i will change the review.
Kukirin Escooter 回复2025-06-06
Hi, according to the order number you provided, the order is not from our website kukirin-escooter.com, please check the screenshot of your order and contact the corresponding website. We guarantee that we have responded to our customers' questions within 24 hours, your false review will affect the customers who intend to buy from our website, affecting the customer's shopping experience, please delete the false review immediately.
Scammers, I been waiting for my shipment more than 15 days and nothing. They don't answer my mails or messages in whattsapp, don't buy here.
Kukirin Escooter 回复2025-06-03
Hi, we didn't find your order based on your name, please check if you ordered from another website. If you don't know how to tell, please send us your order number, we will help you to confirm.
Hi, I bought an electric scooter from you on May 17th and it still hasn't been shipped, so I would really like to have it sent.It needs to be sent soon; it's been almost 10 days and it hasn't even been shipped yet. Thank you in advance.
Kukirin Escooter 回复2025-06-03
Hi, we didn't find your order based on your name, please check if you ordered from another website. If you don't know how to tell, please send us your order number, we will help you to confirm.
I havent order jet because my klarna wont work if i try to confirm it just dont work
Kukirin Escooter 回复2025-05-13
Hello, Klarna installments are determined by the organization based on your credit, even in some countries,we do not support installments such as Croatia, you can try to change the payment method, if you still need our support, please contact us [email protected]
I placed an order for the KuKirin G2 electric scooter on April 11, 2025, and received confirmation. However, since then, I have not received any shipping details or tracking information. I reached out to their support team via WhatsApp and email on April 16, but have not received any response. It’s now been over a week without any updates. This lack of communication is disappointing. I hope this review prompts the company to address my concerns promptly.
Kukirin Escooter 回复2025-04-22
Hi, we didn't find your order based on your name, please check if you ordered from another website. If you don't know how to tell, please send us your order number, we will help you to confirm.
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