Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the electric scooters are remarkably sturdy, fast, and exceptionally smooth to ride during daily commutes. Consumers also point out the extremely fast delivery service alongside a very helpful support team that promptly resolves technical questions and user concerns.
However, some people mentioned frustrating issues with significant delivery delays and online tracking information failing to update properly for several days. A few other reviewers also experienced major problems with customer service responsiveness, unhelpful interactions, or missing components upon arrival.
i have bought multiple e-scooters,very good brand.Serious and capable staff members and very nice support.I recomend u buy a e-scooter from them and convince yourself that what i have said here is true.
Kukirin Escooter 回复2026-08-25
Thank you so much for being a loyal customer! It means the world to us that you’ve chosen our brand for multiple e-scooters. Our team works hard to provide serious, reliable support, so your kind words are incredibly motivating. Thank you for the strong recommendation, and happy riding on all your journeys! 😃😃
Excellent experience! In a first time I've received a wrong replacement part, but the customer service immediately sends me the correct one. Absolutely satisfied
Kukirin Escooter 回复2026-08-25
Thanks for sharing your experience! We deeply appreciate your understanding regarding the initial mix-up and are thrilled that our team resolved it to your absolute satisfaction. Thank you for choosing KuKirin, and please let us know if you ever need anything else! 🙌
Thanks for the wonderful review! We are so glad that ordering was easy and that your package arrived on schedule. Welcome to the KuKirin family and happy riding! 🙌
This scooter is the best. I runs smooth. It feels tough.
Kukirin Escooter 回复2026-08-25
Thanks for the high praise! We are thrilled to hear that you're loving the smooth ride and solid build quality. Welcome to the family and happy riding! 💪💪😃😃
I had a warranty issue, and they took care of it immediately by sending a replacement product. It’s very rare to find a seller who responds so quickly to a warranty claim. I am extremely satisfied with the service. Once again, thank you very much for the fast and efficient handling of my case.
Kukirin Escooter 回复2026-08-25
Thank you so much for the incredible review! We always stand behind our warranty, but when an issue pops up, we make it our absolute priority to handle it quickly and efficiently. 💗😃We are thrilled that our team could get your replacement sorted out right away and leave you completely satisfied. Thank you for your trust, and happy riding!
Fast and knowledgeable response. Quick shipping and delivery of the goods after purchasing.
Kukirin Escooter 回复2026-08-25
Thank you so much for the awesome review! We always strive to pair expert customer care with lightning-fast logistics, so hearing this completely makes our day！🚀🚀
Everything went smoothly. The scooter was delivered within a week without any problems. The supplier responds immediately to questions about the goods and also offers the possibility of a discount.
Kukirin Escooter 回复2026-08-25
Reading this completely made our day! Thank you so much for taking the time to share your smooth experience. We know that ordering online requires trust, so our team works around the clock to answer questions instantly and make our scooters as accessible as possible. Welcome to the global KuKirin riding family—we hope your new scooter brings you endless great memories! 💚🛴
Im really happy with my g4 I bought it on pre order on the 10th july and it came on the 31st of July the delivery was long but I'm very happy with my g4. I recommend this website if your buying a kukirin and I'm really glad I didn't get scammed.
Kukirin Escooter 回复2026-08-25
Thanks for the great feedback and recommendation! Pre-order wait times can be tough, but we are thrilled to hear that your G4 was well worth the wait. Thank you for confirming we are a safe, official place to shop. Happy riding and stay safe out there! 🙌🫂
Great experience!
It was my second order over the last year.
Although I initially thought delivery would be delayed because the tracking information wasn't updating, it actually arrived even faster than I expected.
The product is of really high quality
Kukirin Escooter 回复2026-08-25
Welcome back to the KuKirin family, and thank you for your second order! 🛴✨ We know frozen tracking links can be stressful, so we are absolutely thrilled that your package beat the clock and arrived ahead of schedule. Your continued trust means everything to us, and we're so glad you're loving the top-tier quality. Enjoy the new ride and stay safe out there! ⚡️
Order A1 scooter and it work amazing ! Great service from them costumer service who help me get my package when it was an big error by Freight company DSV. The costumer service was amazing and help me so they finally delivered my order. Thank you so much :)
Kukirin Escooter 回复2026-08-25
Thank you so much for sharing! We appreciate your cooperation and patience! It's certainly a headache when a freight company makes a shipping error, and we are constantly improving our services to ensure a better future! We will definitely ensure your order is delivered safely. We're also glad you like your new A1 scooter. Have a pleasant ride and safe travels! :)：）
Disappointed: received 2024 unit, old charger, and no free return
I ordered a “KuKirin G4 2026” for €859 with the promise of the latest model. I received a unit with a 2024 nameplate, an old charger (2025 model, different casing than the 2026 version), and missing parts advertised in the offer. The battery loses capacity quickly – typical for an older cell.
After filing a complaint, instead of resolving the issue, the store demanded more photos, claimed that “2024 in the VIN is not the production year”, but provided no factory documentation. When I requested a return, I was told I would have to cover round-trip shipping costs (around €150), despite the goods being non-conforming and complained about as defective.
The website presents itself as the official KuKirin store, although in reality it is not, and customer support ignores the evidence (nameplate, differences in the charger). No proper response, no ethics. I do not recommend – you risk buying older equipment at a new price and having no option for a free return.
Kukirin Escooter 回复2026-07-31
Hello. The G4 model produced prior to 2026 does not have a front fender; please check if your scooter has one, as this will help confirm whether it is the latest version. The serial number within the frame number is used solely for tracking parts and does not change based on the year of manufacture, so the version cannot be determined simply from this number. Please provide your order number, and I will be happy to address any questions you may have.
Ordered a screen came broken but they sent me a new one fast and simple without any problems 👍
Kukirin Escooter 回复2026-08-25
We always aim for perfect delivery, but if a shipping accident happens, our top priority is to make it right immediately. We're thrilled that our team got your new screen sent out fast and hassle-free. Thank you for your trust, and happy riding! 🛴
The kukirin g2 is the best e scooter i have ever riden.It has arived fast the shiping was very good and fast. I have orderd a lock with it and it works perfect.
Kukirin Escooter 回复2026-08-25
Thanks for sharing such an awesome review! We always strive for rapid shipping and top-tier product quality, so we're glad everything arrived fast and works perfectly .☺️☺️🚀 Have an absolute blast out there and happy riding!
I received my KuKirin G2 Pro DGT within 6days. Everything arrived in perfect condition, and the packaging was excellent. The scooter looks amazing, and I’m very happy with the quality and the customer support team was very helpful and responded quickly to all of my questions, making the entire buying experience smooth and stress-free.
Highly recommended! Thank you for the excellent service! 🙏😊
The scooter is great. The look, flexibility, and structure. Overall it’s very comfortable and handy. It’s 100% recommended. worth of the Money.
Moreover, the delivery was so fast and professional. Most importantly, I have to mention the customer service. I found always fast response when I needed.
Happy with the overall experience .
Thank you .
If you want high peformance without paying too much this it
if you want high performance without a massive price tag, the KuKirin G2 Master is tough to beat. The dual 1000W motors provide blistering acceleration and crush steep hills without breaking a sweat. It easily pushes past 60kmh and the dual mechanical disc brakes offer plenty of stopping power.
What really sets it apart is the ride quality. The front and rear spring suspension completely soaks up potholes and rough terrain—it feels incredibly smooth. The wide 10-inch off-road tires keep it feeling planted and stable at high speeds.
Highly recommended!
Kukirin gives you a freedom you've never felt before. The ride is powerful, smooth, and incredibly fun. The build quality is excellent, and every trip is an enjoyable experience. I highly recommend Kukirin to anyone looking for a reliable and exciting electric scooter!
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