Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer.Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com.Trustpilot Guideline:This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products perform well and appreciate the helpful support when minor issues arise. Many buyers mention that standard deliveries arrive in good condition and these electric scooters work nicely for daily transportation.
However, some customers also noted frustrating shipping delays with orders and a complete lack of response from customer support teams. A few people mentioned receiving broken items out of the box or facing unexpected difficulties when trying to process refunds. Others also experienced communication gaps and felt that resolving warranty problems took too much time.
I would like to commend KuKirin for providing a truly exceptional after-sales service. I have received quick, clear, and high-quality responses, with a technical team and engineers who handle each case with great care and professionalism.
Their attitude is generous and open to dialogue—they do not confine themselves to rigid protocols but instead seek genuine solutions with empathy and common sense. It is clear that their priority is to resolve issues, not to charge fees.
It is remarkable to find such a human and efficient service from across the world, one that even surpasses that of many local companies.
The product itself is already outstanding, but the after-sales service is simply unbeatable.
As a marketing professor, I will use their case as an example of excellence in customer service in my university lectures.
Congratulations, KuKirin, for making a real difference.
kukirin-scooter.com 回复2025-10-27
Hi Carles,
Thank you sincerely for your wonderful and detailed feedback. We are truly honored by your high recognition and kind words about our after-sales service and technical team.
At KuKirin, we have always placed customer satisfaction at the very heart of everything we do. As you mentioned, our goal is not just to sell a product, but to solve problems with empathy, professionalism, and sincerity. Knowing that our efforts have earned your trust and appreciation means a great deal to our entire team.
We will continue striving to improve both our product quality and service standards, so that every KuKirin user can experience even greater convenience, reliability, and care. Your acknowledgment—especially coming from an academic and professional perspective—deeply encourages us to keep doing better.
Thank you once again for your trust and inspiring message. We hope you continue to enjoy your KuKirin experience, and we look forward to serving you again in the future.
Warm regards,
KuKirin Support Team
Reliable and good for everyday use. Battery lasts very good and it’s great for city traffic.
kukirin-scooter.com 回复2025-10-24
Hi Seba,
Thank you very much for your kind feedback! We’re really glad to hear that you find your KuKirin scooter reliable and suitable for everyday use. It’s great to know the battery performance and city-riding experience meet your expectations.
Your recognition means a lot to us—it motivates our team to keep delivering high-quality products and dependable service. We hope your scooter continues to make your daily rides smooth and enjoyable!
Warm regards,
KuKirin Support Team
My experience with the scooter so far is great. It has a lot of power, a really good battery and it can climb big hills!! (g2 master)
kukirin-scooter.com 回复2025-10-24
Hi Akaliptos,
Thank you so much for sharing your experience with the KuKirin G2 Master! We’re thrilled to hear that you’re enjoying its strong power, excellent battery performance, and impressive climbing ability. It’s great to know the scooter is meeting your expectations.
Your feedback really encourages us to keep improving and innovating. We hope your G2 Master continues to bring you smooth and enjoyable rides—whether it’s on flat roads or up those big hills!
If you ever have any questions or suggestions, feel free to reach out. We’re always happy to hear from you.
Warm regards,
KuKirin Support Team
Very good and fast service all Perfect Kukirin Service one of the best i ever had.
kukirin-scooter.com 回复2025-10-17
Hi Paul Koch,
Thank you very much for your wonderful feedback! We’re truly happy to hear that you were satisfied with our fast and reliable service. Your kind words mean a lot to us and motivate our team to keep delivering the best experience possible.
We greatly appreciate your trust in KuKirin. We’ll continue working hard to maintain and improve our service so that every customer enjoys the same level of satisfaction.
Thank you again for your support, and we look forward to serving you in the future!
Warm regards,
KuKirin Support Team
Hi Ali,
Thank you very much for your kind feedback! We’re really glad to hear that our team was able to assist you quickly and cooperatively. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.
We truly appreciate your trust in KuKirin and look forward to serving you again in the future. If there’s ever anything else we can do to help, please don’t hesitate to contact us.
Warm regards,
KUKIRIN Support Team
I just love the costumer support for any problem they send you an replacement and it works 5/5
kukirin-scooter.com 回复2025-10-02
Hi Adrian Würtz,
Thank you so much for your kind words and for sharing your experience with us. We’re truly delighted to hear that our customer support team could quickly assist you and provide a replacement that worked for you. Your 5/5 feedback means a lot to us!
We’ll continue doing our best to make sure every experience you have with us is just as smooth and positive. If you ever need further assistance or have suggestions for us, please don’t hesitate to reach out—we’d love to hear from you.
Warm regards,
KUKIRIN Support Team
The Best product ,the best team!
Thank you KuKirin!
kukirin-scooter.com 回复2025-10-02
Hi Doru Ciobotaru,
Thank you so much for your wonderful feedback! We’re thrilled to know that you are happy with both our product and our team. Your kind words mean the world to us and motivate us to keep improving every day.
We’re grateful for your trust in KuKirin, and we’ll continue working hard to bring you the best products and service. If you ever need any support or have suggestions, please feel free to reach out—we’re always here for you.
Warm regards,
Kukirin Support Team
Paid.. and till now nothing. Let hope i dont lose my money…
kukirin-scooter.com 回复2025-10-02
Hi Altin Sadiku,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
We are one of the Kukirin’s authorised stores. we kindly ask that you confirm whether your order was placed through our service website at
https://www.kukirin-scooter.com/.
Please note that we are only able to provide support and services for orders made directly through this store.
If your purchase was not made via our service website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
Very unprofessional service.
I purchased a kukirin g2 max, supposedly their best selling flagship model.
The scooter arrived and from the moment i turned it on i have had problems.
The breaks rub which affects the scooter performance.
It makes a sound like a jumbo jet taking off when im riding it.
The scooter started rattling and squeaking a few days after i took it out of the box.
The ignition doesnt always work i have to turn the scooter off and on several times before this works.
The charger came with a 2 pin adapter rather than the 3 pin used in the UK, when i contacted them i was told this is how its done in europe so i just have to deal with it.
When i tried to request a return they kept asking me for videos of the problem, something i can not do because the problems occur when riding and i do not have a pro streaming set up to record when riding.
After reading other reviews i am starting to realise that i have been scammed and any chance at returning the product will result in having no product and no refund.
All i can say is avoid at all costs there are plenty of similarly priced scooters from manufacturers who actually know what customer service is.
To prove this is a legit review my order number is KUK00009550.
*response to kukirin*
You have many websites all of them linked to your company officially with your companies branding. My review is not about one store out of however many you have it is about the overall level of servicd provided and the substandard product produced by Kugo.
Unless i am very much mistaken you are kugo, and all of the products are made by your company regardless of which version of your many websites they are sold on. Nice try by you arent defecting blame.
kukirin-scooter.com 回复2025-09-29
Hi Craig S,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
After carefully checking the order number you provided, we found that it does not match any orders placed on our service website: https://www.kukirin-scooter.com/. We kindly suggest that you contact the store where you originally purchased the product, as they will be best positioned to assist you.
Please kindly note that we can only provide service and support for orders placed directly through our service website.
We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our store.
Thank you again for your time and understanding. Should you have any further questions, we are happy to assist.
Warm regards,
KuKirin Support Team
the scooter is better than I expected excellent communication, safe transport, no worries
kukirin-scooter.com 回复2025-09-29
Hi Adrijana,
We are truly delighted to hear that the scooter exceeded your expectations! 🌟
Thank you as well for appreciating our communication and delivery process — your peace of mind means a lot to us.
Your satisfaction is our greatest motivation, and feedback like yours encourages our team to keep improving and providing even better service. We hope you continue to enjoy every ride, and please know we’re always here if you ever need assistance.
Warm regards,
KuKirin Support Team
Like o said I love my g2 master and the costumer support is amazing I had an problem an they reissued me a new threaded tube and problem solved
kukirin-scooter.com 回复2025-09-25
Hi Adrian Würtz
Thank you so much for your recognition and perfect rating. We’re truly delighted to have been able to help you resolve the technical issue.
Your satisfaction is our motivation to continue doing better. After-sales service has always been a key focus for us, and we remain committed to providing our customers with reliable and trustworthy support at all times.
We sincerely appreciate your trust in Kukirin and look forward to continuing to serve you in the future.
Warm regards,
Kukirin Support Team
The scooter arrived faulty. When I tried to return it, they stalled for a week and first refused. Only after I cited German law (14-day return right) did they finally send me a return code. I returned it with proof of delivery, but they have refused to issue a refund since July.
I have now had to involve a lawyer over what should have been a simple refund. This company clearly does not respect EU consumer law. I do not recommend buying from them at all.
kukirin-scooter.com 回复2025-09-22
Hi Abood,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
We are one of the Kukirin’s authorised stores. we kindly ask that you confirm whether your order was placed through our service website at
https://www.kukirin-scooter.com/.
Please note that we are only able to provide support and services for orders made directly through this store.
If your purchase was not made via our service website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
Even if the scooter had some imperfections, the support team is always giving new solutions. Thank you very much
kukirin-scooter.com 回复2025-09-18
Hi Manoo,
Thank you so much for your thoughtful feedback. We truly appreciate your recognition of our support team, and we are glad to hear that their efforts to provide solutions have been helpful for you.
We also value your honesty regarding the imperfections you experienced, and we will continue working hard to improve our products and services. Your trust and encouragement motivate us to do better every day.
Warm regards,
KuKirin Support Team
Hi Shahzain Ali Gamer,
Thank you so much for sharing your experience. We’re delighted to know that everything was perfect for you — your satisfaction is exactly what we strive for.
Your feedback means a lot to us, and we look forward to continuing to provide you with the best possible service and products.
Warm regards,
KuKirin Support Team
Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it says it's a British website with 30% at the moment with prices, it has PayPal but not klarna, is this website real? Can you help me track?
Really hope my scooter actually comes and it's a real site and in good condition 😨 😳
kukirin-scooter.com 回复2025-09-16
Hi Joel Stanbridge,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
We are one of the Kukirin’s authorised stores. we kindly ask that you confirm whether your order was placed through our service website at
https://www.kukirin-scooter.com/.
Please note that we are only able to provide support and services for orders made directly through this store.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
I would avoid ordering from this Company they can't seem to fulfil orders and don't give refunds when they can't.
I would avoid ordering from this Company. I ordered the G2 Max scooter for my son's birthday which didn't arrive. Please see my conversation with this Company. They obviously don't do REFUNDS!! And take orders they can't fulfil.
ME 01/09/2025: Please can you confirm a delivery date for the above scooter? It was for my son's birthday tomorrow.
Reply 02/09/2025:Oh, it's a pity that the G2 MAX you ordered needs to wait for delivery. The scooter is expected to be shipped next week.
Do you want to upgrade to JOYOR S10S-Z? We can expedite the shipping for you today.
Equipped with a front and rear 10 million dual motor and a large-capacity battery, it can output power more stably. This scooter is a best-selling model from JOYOR. If you agree, I will upgrade it for you and arrange for shipping.
ME 02/09/2025: Thanks very much for the offer, but I’ll decline. I would appreciate a full refund to my bank account asap.
REPLY 02/09/2025: The G2 MAX you ordered is expected to ship next week. Are you sure you want to cancel the order?
ME 02/09/2025: Yes I am sure I want to cancel. When will I receive the refund.
REPLY /03/09/2025: Or do you consider other KUKIRIN models? Other models can be shipped immediately.
ME 03/09/2025: I do not want to consider any other model. It was for my son’s birthday yesterday and I just want a full refund.
REPLY 04/09/2025: G2MAX will be shipped next week. If you are willing to wait, we can provide a scooter accessory as compensation.
ME 04/09/2025: I don’t want to wait, the point was it was for my son’s birthday which has now been missed. I just want a full refund.
REPLY 09/09/2025: Hello, the G2 Max arrived last week, and it is expected to be delivered within 1-3 business days after shipping today. I will send a free gift for your child.
When I look at the order link it states the order will be shipped ASAP.
All I am asking for is a full refund!!
My order was 100% ordered through this Company and there has never been an issue in them locating my order number. I have just emailed them after 8 days later from their last response saying it would arrive in 1-3 business days. When I look at my order status it says will be shipped asap!! But they claim it was shipped on 09/09/2025. I have also asked for a full refund for the 5th time!!!!
kukirin-scooter.com 回复2025-09-15
Hi Jill Johnston,
Thank you very much for taking the time to reach out to us. We are truly sorry to hear about the unpleasant experience you described. Please allow us to reassure you that for all orders placed directly through our platform, we always take full responsibility for both our products and our customers.
We would never leave an order unresolved without assisting our customers in canceling or finding a proper solution. Your satisfaction and trust are extremely important to us, and we remain committed to ensuring that every KuKirin customer receives fair and reliable service.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our service website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this store.
If your purchase was not made via our service website, we respectfully request that you remove your comment.
Thank you again for sharing your concerns with us, and for giving us the opportunity to improve.
Warm regards,
KuKirin Support Team
My experience was really good. The support team replied very quickly and immediately arranged the shipment of the replacement parts, which I truly appreciated. Their clear communication and efficiency made the process smooth and stress-free. I feel confident knowing that they stand behind their products and provide reliable service.
kukirin-scooter.com 回复2025-09-11
Dear Customer,
Thank you so much for sharing your wonderful experience with us. We’re delighted to know that our support team could respond quickly and arrange the replacement parts smoothly for you. Your kind words about our communication and service truly mean a lot to us.
At the same time, we know there’s always room to improve, and we will continue working hard to make our service even more efficient and reassuring.
We truly appreciate your trust and support, and we’re always here whenever you need us.
Warm regards,
KuKirin Support Team
Very good and super good scooter so power full and the design is 10/10.
kukirin-scooter.com 回复2025-09-10
Hi noah,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you are enjoying your KuKirin G2 Master and that its power and design have met your expectations. Knowing that you rate it so highly means a lot to us.
We truly appreciate your support and wish you many more enjoyable rides ahead!
Warm regards,
KuKirin Support Team
Don't care about their customers. Sold me a steering damper for a G3 Pro and don't even sell the mounting brackets. They then told me I had to find local suppliers for clamps and brackets. They wont refund me without delivery and returns charges. Absolute con merchants. Buy off Ali Express instead, they sell products ans at least offer refunds if unsuitable or unfit for purpose. at least your covered. TERRIBLE COMPANY.
Your customer service didn't care on WhatsApp or email when I contacted them hence this review on here.
Standard response that has 0 follow up from a terrible company. God forbid you buy an expensive scooter and have to deal with these.
kukirin-scooter.com 回复2025-09-09
Dear Customer,
Thank you very much for reaching out to the Kukirin team. We’re truly sorry to hear about your unpleasant experience.
To better assist you, could you please provide your order number and confirm whether the purchase was made through our official website：https://www.kukirin-scooter.com/ ?
Please note that we are one of the officially authorized platforms under Kukirin.
If your order was not placed through our platform, we kindly ask — in the spirit of commercial fairness — that you consider removing your review.
That being said, we want to sincerely clarify that our team has always been committed to handling every customer’s order with care and responsibility. If your order was placed with us, we would be more than happy to help resolve the issue.
Thank you for your understanding.
Warm regards,
Kukirin Support Team
I love my g2 master and the costumer’s support is great
kukirin-scooter.com 回复2025-09-08
Dear Customer,
Thank you sincerely for sharing your feedback. We’re delighted to hear that you are enjoying your G2 Master and that our customer support met your expectations.
Your recognition is the greatest encouragement for our team, and we will continue striving to provide you and every KuKirin rider with the best possible service and riding experience.
Warm regards,
KuKirin Support Team
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