Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer.Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com.Trustpilot Guideline:This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products perform well and appreciate the helpful support when minor issues arise. Many buyers mention that standard deliveries arrive in good condition and these electric scooters work nicely for daily transportation.
However, some customers also noted frustrating shipping delays with orders and a complete lack of response from customer support teams. A few people mentioned receiving broken items out of the box or facing unexpected difficulties when trying to process refunds. Others also experienced communication gaps and felt that resolving warranty problems took too much time.
Hey, why you don't answer my emails ??
My order number is KUKIRIN14255
When you will send it ?? I am reading many bad reviews about this website. I am starting to be worried if I will receive it!
After I paid and I waited some days to deliver, they reply it's not in stock and that they don't have an estimate time to deliver. This is incredible!!!! I want a refund, if not I will file a complaint to the bank for a charge back!!!
kukirin-scooter.com 回复2025-08-07
Dear Customer,
Thank you for contacting the KUKIRIN team.
We’re truly sorry to hear about your experience and completely understand your concerns and frustration. Please allow us to sincerely apologize for any inconvenience caused.
We want to assure you that all orders placed through our official platform are handled with care and processed in order. While there may occasionally be unexpected issues that cause delays or complications, our team is always committed to stepping in and resolving them as quickly as possible.
Regarding your comments about communication, we kindly ask you to double-check your email inbox, including spam/junk folders, as we always aim to respond promptly to our customers and never leave a request unanswered.
We truly appreciate your feedback — it helps us improve — and we thank you for your understanding and trust. Should you need further assistance, we remain at your service.
Best regards,
KUKIRIN Team
hello i wanted to know the state of my order KEUO0052889 it’s a kukirin g2 i payd it a week ago and it isn’t shipped yet. They are not answering maybe the g2 it’s out of stock but they need to answer and don’t say that this code is not from your website because i ordered it from kukirin-scooter..Thank you i will wait
kukirin-scooter.com 回复2025-08-04
Dear Customer,
Thank you very much for contacting us and for providing the information.
The order number you provided does not belong to our official website: https://www.kukirin-scooter.com. Could you please kindly double-check and provide the correct or complete order number?
If your order was not placed through our official platform, we sincerely ask you to remove the review, as we are only responsible for orders made on our website.
Thank you for your understanding and cooperation.
Best regards,
KuKirin Support Team
I hope that this review will save someone.
I got G3 scooter, accelerator didn't work properly, software was malfunctioning. It would go to cruise mode on its own, it wouldn't start... after exchanging so many e-mails i managed to get some stuff fixed and received spare parts. I drove the scooter 3 times on damp ground after the rain, metal parts are rusting, and I am talking about 3 month old scooter. Waste of money and resources. BTW they will delete bad reviews wherever possible. Order was made using official website although I don't see the difference if I walk in a store and buy it.
kukirin-scooter.com 回复2025-08-04
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
It is the WORST costumer service I've ever experienced. No telephone to call, no tracking number, no confirmation of the order. Even when I search for the status in the official website with the order that the gave, it says that doesn't exist. And it is the official website! This sounds like scamming. And reading the references I can be more than sure.
I DO NOT RECOMMEND THESE PRODUCTS.
They should be banned.
I'm gonna have to activate my legal insurance, I also recommend you to do the same.
kukirin-scooter.com 回复2025-07-30
Dear Customer,
Thank you very much for reaching out to the Kukirin team. We’re truly sorry to hear about your unpleasant experience.
To better assist you, could you please provide your order number and confirm whether the purchase was made through our official website: https://www.kukirin-scooter.com/?
Please note that we are one of the officially authorized platforms under Kukirin.
If your order was not placed through our platform, we kindly ask — in the spirit of commercial fairness — that you consider removing your review.
That being said, we want to sincerely clarify that our team has always been committed to handling every customer’s order with care and responsibility. If your order was placed with us, we would be more than happy to help resolve the issue.
Thank you for your understanding.
Warm regards,
KuKirin Support Team
I am really disappointed with the Support. My son had an accident and we Need headlight and holder and other Parts for Model g2 pro 2025!
Theo always send link to online Store. But These Parts are not available.
I give up Sending emails to Support because the do not understand and cannot help!
I dont know if we will find another way 😳😓
One week is already over and about 10 emails. But no Solution
28.07.2025
Reply
I told Support several times that I have bought with a local Store. But I want to make an order so that my son can ride again his Scooter.
If it is not possible to order spare Parts when I dont have an order number with you than you should tell me on first contact!!!
After One week I was told that I can Order headlight for Model 2024 because it will fit on Model 2025!
If this is true and the order and shipping will be fast I will of course change my Review!
kukirin-scooter.com 回复2025-07-28
Dear Customer,
Thank you very much for reaching out to the Kukirin team. We’re truly sorry to hear about your frustrated experience.
To better assist you, could you please provide your order number and confirm whether the purchase was made through our official website:www.kukirin-scooter.com?
Please note that we are one of the officially authorized platforms under Kukirin.
If your order was not placed through our platform, we kindly ask — in the spirit of commercial fairness — that you consider removing your review.
That being said, we want to sincerely clarify that our team has always been committed to handling every customer’s order with care and responsibility. If your order was placed with us, we would be more than happy to help resolve the issue.
Thank you for your understanding.
Warm regards,
Kukirin Support Team
Customer support not the best, and long wait to ship
Updated review: My original rating was 1 star but a few things have changed, after 2 weeks of waiting, it finally shipped and it's delivery 2 days after its shipped... which I'm super surprised about! Even though the zero response and long shipping time sucks, I'm glad I'm finally getting it. I bought a 24 month warranty but I feel like its a waste since I'm completely unable to get in contact with anyone in the case that I do need to utilize that warranty, Other than the customer support issues, 8/10 when it comes to everything else
kukirin-scooter.com 回复2025-07-23
Dear Customer,
Thank you so much for your thoughtful and sincere review. We're truly glad to hear that you received your package and appreciate your positive update.
We sincerely apologize for your dissatisfaction regarding difficulties in reaching our customer service. However, we couldn’t locate your order in our system, which makes it difficult to verify whether there was prior communication between us. If your order was indeed placed through our official website — https://www.kukirin-scooter.com — please note that we always aim to respond in a timely manner.
That said, we’re genuinely happy that you decided to revise your review to a more positive one. If you have any further questions or concerns, please don’t hesitate to reach out to us by email with your order number.
Thank you again for your support and understanding.
Warm regards,
Kukirin Support Team
I’m very disappointed with Kukirin. They sent me a defective scooter, and the customer service has been incredibly slow. First, they asked me for my order number, I sent it right away. Then, it took them two days just to reply.
After that, they asked me to check something on the screen and tell them what it says. I answered within 2 minutes, but again nothing. I could see they were online, but they just left me on seen.
I needed this scooter and expected better support, especially after receiving a broken product.
kukirin-scooter.com 回复2025-07-18
Dear Customer,
Thank you for taking the time to share your feedback. We’re truly sorry for any inconvenience you may have experienced.
To assist you more efficiently, could you please provide your order number? This will help us investigate the matter thoroughly and offer you a timely solution.
We would also appreciate it if you could confirm whether your order was placed through our official website: https://www.kukirin-scooter.com/. Please note that we are only able to provide support for orders made directly on this platform.
If the purchase was not made via our official website, we kindly ask you to consider removing your comment.
Thank you for your understanding and cooperation. We look forward to hearing from you.
Warm regards,
KUKIRIN Service Team
Slow shipping but I bought the G4 and I love it it was worth the wait
kukirin-scooter.com 回复2025-07-18
Dear Customer,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying your G4 and feel it was well worth the wait. We understand that delivery times may vary depending on logistics and demand, and we truly appreciate your patience and support.
Your satisfaction means a lot to us, and we’re committed to continuously improving both our products and service.
Thank you again for choosing Kukirin — enjoy the ride!
Best regards,
Kukirin Team
have bought a Kurkrin g2 master but never received the order, have not received any emails or anything
kukirin-scooter.com 回复2025-07-18
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you may have encountered.
To better assist you, could you kindly provide your order number? This will allow us to thoroughly investigate the issue and work towards a prompt resolution.
Additionally, we would appreciate it if you could confirm whether your order was placed through our official website: https://www.kukirin-scooter.com/. Please note that we are only able to support and handle issues related to orders made directly on this platform.
If your purchase was not made via our official website, we kindly ask that you consider removing your comment.
Thank you for your understanding. We look forward to your response.
Warm regards,
KUKIRIN Service Team
I placed an order over two weeks ago and still haven’t received any shipping confirmation. I've contacted customer service, but they haven’t replied. After reading several negative reviews, I’m genuinely concerned this is a scam or at best, a very unreliable seller.
If I don’t receive a proper update or tracking information soon, I will cancel the order and request a chargeback through my credit card provider.
Would not recommend this site to anyone._
Order number KUKIRIN13570
YES I ORDERED THROUGH YOUR WEBSITE, customer service does not answer mail og chat.
kukirin-scooter.com 回复2025-07-18
Dear Customer,
Thank you very much for sharing your feedback. We’re truly sorry to hear about your unpleasant experience and fully understand your concerns.
We appreciate the information you’ve provided and will look into your case as soon as possible. Please keep an eye on your email for further updates.
Thank you again for your time and understanding. If you have any further questions, please don’t hesitate to reach out — we’re always here to help.
Best regards,
KuKirin Customer Support Team
Am comandat un G2, livrarea a durat aproximativ 2 săptămâni. M-am speriat inițial, am dat câteva mesaje, dar după 2 săptămâni a fost livrata cu Cargus.
Siteul este ok, dar probabil au multe comenzi si livrează mai greu. Produsul a venit din Polonia in România.
Mulțumesc echipei.
---
I ordered a G2, and the delivery took approximately 2 weeks. At first, I was worried and sent a few messages, but after 2 weeks it was delivered via Cargus.
The website is fine, but they probably have many orders and deliver a bit slower. The product came from Poland to Romania.
Thank you to the team!
kukirin-scooter.com 回复2025-07-18
Dear Customer,
Thank you so much for your kind and honest feedback!
We truly appreciate your patience and understanding throughout the delivery process. We're glad to hear that your G2 scooter arrived safely and that you're satisfied with the product. Your comments about our website and logistics are very helpful, and we’ll continue working hard to improve our service speed and overall experience.
Thank you once again for choosing Kukirin. We wish you many enjoyable rides ahead!
Best regards,
Kukirin Team
I bought it a year ago the g3. Never used since it rained so much and I was out of the city. Now I was riding for 200km and now the motor stopped working. It’s either the motor or the controller which I have to go pay someone to check for it
kukirin-scooter.com 回复2025-07-14
Dear Customer,
Thank you very much for your feedback. We're truly sorry to hear about the issue you've experienced with your scooter.
To assist you more efficiently, could you please provide us with your order number? We kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and support.
Warm regards,
KUKIRIN Service Team
I ordered g2 pro 9 days ago and everything came right until I drove it for a bit and then put it on charger but it’s not charging at all. I even tried my friend’s charger but it’s now working so the problem is not in charger. I’ll remove my rate if it magically fixes on its own.
( Order number: ORDER #15075)
kukirin-scooter.com 回复2025-07-11
Dear Customer，
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Service Team
Dear Customer,
Thank you very much for your interest and support in our KuKirin products. The model you mentioned is indeed one of our popular scooters and is continuously available for sale.
If you would like to learn more details about this product or check the latest availability, please feel free to visit our official website: https://www.kukirin-scooter.com/. You are also welcome to reach out to us by email if you have any further questions.
We truly appreciate your understanding and support.
Best regards,
KuKirin Customer Support Team
I ordered a scooter from Italy (kukirin g4) on June 19, 2025, today (June 29) I still have no news and I'm waiting for my scooter.
(Order Number n. FF00327235)
kukirin-scooter.com 回复2025-06-30
Dear Andrea,
Thank you for contacting Kukirin Customer Service. We are one of Kukirin's authorized dealers.
The order number you provided does not correspond to a purchase from our shop. We kindly recommend reaching out to the seller from whom you originally made the purchase for further assistance.
Please note that we can only offer support and services for orders placed directly through our official website: https://www.kukirin-scooter.com/
Your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and cooperation.
Warm regards,
Kukirin Customer Support Team
We ordered kukirin and got in 2 weeks, the customer service was very helpful and responsive through email and what’s app. Everything is great
kukirin-scooter.com 回复2025-06-16
Dear M.C.,
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly delighted to hear that your Kukirin scooter arrived smoothly within two weeks, and that our customer service team was able to support you effectively through email. Your satisfaction means the world to us.
We’re grateful for your trust in our brand and service, and we hope the scooter continues to bring you enjoyment and convenience in your daily travels. It’s always our pleasure to deliver great products and helpful support to customers like you.
Thank you once again for your support – we look forward to bringing you even more exciting experiences in the future!
Warm regards,
Kukirin Customer Care Team
Bought a G2 for my son in April. Good solid scooter, meets all the claims it states , can't complain there.
What I will say though, tyres are a joke. 5 weeks use and already 2 rear tyres gone. Can't keep this up. Won't be replacing any more as they are a nightmare to change.
Poor product in that aspect, so wouldn't recommend.
kukirin-scooter.com 回复2025-06-16
Dear Mr. Lowson,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
Kukirin Customer Care Team
I bought a kukukirin and something on it broke and I said this to kukirin and they sent me a new part. They are still getting me every part I need to my kukirin. CHOOSE KUKIRIN, BECAUSE THEY ARE THE BEST EVER!!!!
kukirin-scooter.com 回复2025-06-12
Dear BUBICO,
Thank you so much for your kind words and for sharing your experience with Kukirin. We truly appreciate your support, your understanding, and the trust you've placed in us.
We're delighted to hear that you received the replacement parts and that everything is now running smoothly. If you ever have any further questions or concerns, please don’t hesitate to reach out — we’re always happy to assist you.
Your satisfaction is our greatest reward, and we look forward to continuing to serve you in the future.
Wishing you a fantastic day ahead!
Warm regards,
Customer Support Team
KUKIRIN Service Team
Mulțumesc frumos pt promptitudine si seriozitate....nu credeam ca se poate rezolva, fiind cumpărător din România....dar problema a fost imediat rezolvata...Mulțumesc frumos echipei Kukirin...D-zeu sa va binecuvinteze pe fiecare în parte...
Thank you very much for your promptness and seriousness....I didn't think it could be solved, being a buyer from Romania....but the problem was immediately solved...Thank you very much to the Kukirin team...May God bless each and every one of you...
kukirin-scooter.com 回复2025-06-12
Dear relu dedan ,
Thank you so much for your kind and generous message. We are truly grateful for your support and trust in Kukirin.
It was both our duty and our pleasure to resolve your issue promptly, and we’re delighted to know that everything was handled to your satisfaction. Knowing that we could assist you — especially as a valued customer from Romania — means a great deal to us.
If you ever have any questions or need further assistance in the future, please don’t hesitate to reach out. We are always here to help.
Wishing you a wonderful day, and thank you once again for your heartfelt words. May blessings and happiness be with you always.
Warm regards,
Customer Support Team
KUKIRIN Service Team
It’s been more than 2 weeks and I have no update!!! I send 2 emails and no one is answering. What is happening?
kukirin-scooter.com 回复2025-06-11
Dear Diana Trandafir,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the inconvenience and frustration you have encountered.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
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