Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer.Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com.Trustpilot Guideline:This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products perform well and appreciate the helpful support when minor issues arise. Many buyers mention that standard deliveries arrive in good condition and these electric scooters work nicely for daily transportation.
However, some customers also noted frustrating shipping delays with orders and a complete lack of response from customer support teams. A few people mentioned receiving broken items out of the box or facing unexpected difficulties when trying to process refunds. Others also experienced communication gaps and felt that resolving warranty problems took too much time.
I’m March I purchased 2 replacement parts for my son’s scooter (broken by him). We received one part and I emailed telling them this and they insisted I must have gotten the two parts. After a bit of back and forth they admitted they didn’t have the other part in stock and would be back to me when it came in. After a few weeks I emailed saying I wanted my money back (almost €200) and I have not heard from them since, every email has been ignored
And it is now June and scooter has been unusable since March.
kukirin-scooter.com 回复2025-06-11
Dear Miriam，
Thank you for taking the time to share your feedback regarding the after-sales service you have received for your KUKIRIN electric scooter.
We are truly sorry to hear that you have had a frustrating experience. Please know that we take all customer feedback seriously, and we are committed to continuously improving our service quality.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
I ordered a g2 scooter last week june 1, 2025 with order number (KUKIRIN12210) but until now there's no update. I already emailed the customer service but no response at all. I been your customer before and i bought again last week because i trusted your company!
kukirin-scooter.com 回复2025-06-11
Dear Ryan Alojado,
We appreciate your patience and understanding as we address your concerns regarding your KuKirin G2 order,we are currently in contact with our shipping department to ensure that your order is processed and delivered as quickly as possible.
You will receive an email with a tracking number after shipment. We value your business and are dedicated to resolving this matter to your satisfaction.
Please feel free to contact us if you have any further questions or concerns. We are here to assist you and ensure a positive experience with KuKirin.
Warm regards,
KUKIRIN Service Team
Dear Peter Botond,
Thank you so much for your positive message — we’re truly glad to hear of your excitement, and we sincerely appreciate your support!
We understand how eager you are to receive your package, and we appreciate your patience while it’s on its way. Please rest assured that we’re doing our best to ensure it reaches you as quickly as possible.
We remain at your service and look forward to delivering a smooth and satisfying experience.
Warm regards,
Customer Support Team
KUKIRIN Service Team
Hello! Me and a friend of mine had the same experience! We ordered over two weeks ago and nobody answers! E-mail/ phone! Nothing! I will contact the authoritoes if they do non answer in time
kukirin-scooter.com 回复2025-06-05
Hello Cristina Pasatoiu,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you have experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible, so we can prioritize our response to you.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
I’ve tried calling, email what’s app the lot and I’m getting absolutely nothing of anyone
£500 spent and I’m not feeling very confident I’m even getting my order after seeing the review also
Can someone please contact me as its a present for my sons bday
kukirin-scooter.com 回复2025-06-03
Hello Brum，
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you have experienced.
To assist you further, could you kindly provide the order number? This will enable us to thoroughly investigate the matter and provide an answer as soon as possible to address the issue you are experiencing.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
Well I got the scooter may 14 and now it broke. E-005 was the error code. Order number is KUKIRIN11268. I contacted them yesterday and hope to get answer on how to resolve this issue. I have tried charging it cause that’s one of the many solutions to this problem but it didn’t work.
kukirin-scooter.com 回复2025-05-27
Dear Douglas Bjunér,
Thank you for contacting us regarding the E-005 error on your scooter with the order. We have acknowledged your concerns and have previously responded to your email.
We understand that you've attempted charging as a solution, and we appreciate your efforts to troubleshoot the issue. We are looking into the matter further and await your response to our previous email to guide us on the next steps.
We look forward to assisting you and resolving this issue promptly.
Warm regards,
KUKIRIN Service Team
I ordered an kukirin g2 on the 15th an it still hasnt arriv3d it says that it is just ordered , the order number is KUKIRIN11704 , i hope you can fix this and send it by next week
kukirin-scooter.com 回复2025-05-26
Dear Fabian Torok,
We appreciate your patience and understanding as we address your concerns regarding your KuKirin G2 order， which was placed on the 15th. We are aware of your expectation for the order to be shipped by next week, and we are making every effort to meet this timeline.
We are currently in contact with our shipping department to ensure that your order is processed and delivered as quickly as possible.
You will receive an email with a tracking number after shipment. We value your business and are dedicated to resolving this matter to your satisfaction.
Please feel free to contact us if you have any further questions or concerns. We are here to assist you and ensure a positive experience with KuKirin.
Warm regards,
KUKIRIN Service Team
Excellent service!
The customer service is very responsive and attentive. They replied quickly and were really helpful.
I highly recommend them!
kukirin-scooter.com 回复2025-05-26
Dear FATAH AM,
Thank you for your wonderful review! We're thrilled to hear that you've had an excellent experience with our customer service.
Your satisfaction is our top priority, and we're glad to know that our team met your expectations. We appreciate your recommendation and will continue to strive for excellence.
Warm regards,
KUKIRIN Service Team
I ordered an e-scooter over 11 days ago and I have not received any notification about my order (order no KEU00022612) yet (parcel status: awaiting shipment). You promise that the goods will be delivered within 4-7 days after placing the order. Since the e-scooter is a gift for a child, I expected that it will arrive as promised. I also wrote to you, but I have not received a response to the letter. I have tried to call, but no one answers the calls.
kukirin-scooter.com 回复2025-05-23
Dear Kadri Soe,
Thanks for contacting us.
This KEU00022612 order number doesn't belong to us.
Our company order number starts with kukirin. Our Work Guidelines are responsible for the customer who purchases the item from our official website, https://www.kukirin-scooter.com/.
We recommend you find the after-sales service from the place where you placed an order.
We truly appreciate your understanding.
Warm regards,
KUKIRIN Service Team
Its was great i dont know what people are yapping about bad things.
i ordered g2 and got 2025 version yippii😘
Only bad thing that shippment was two weeks because they didnt
Have it on stock
kukirin-scooter.com 回复2025-05-22
Dear Sotasika,
Thank you for your positive feedback on your KuKirin G2 2025 version. We're thrilled to hear that you're enjoying your new scooter!
We're glad that everything worked out in the end and that you're happy with your purchase.
Your satisfaction is our top priority, and we appreciate your understanding and patience.
Warm regards,
KUKIRIN Service Team
I bought a Kukirin G2 about two month ago, everything went well until one day, the different speed mode were disabled somehow. After some time troubleshooting on my own and going to some repair shop, the issue was still unknown. I contacted the customer service and after some troubleshooting with the agent, he finally sent me a video to reset the speed modes or more accurately to remove the speed limit that I probably engaged myself by mistake. Everything is back to normal now and I'm super happy with the scooter 💯
4* only because this feature should be mentioned in the user guide, which would have avoided me all that trouble in the first place. But GG to the customer agent that helps me.
kukirin-scooter.com 回复2025-05-21
Dear Florian,
Thank you so much for your review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
KUKIRIN Service Team
Dear Daniel,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
Kukirin Service Team
Perfection in any kind of word , without doubt one of the best brand kick scooter , I would pick them again anytime for sure.
kukirin-scooter.com 回复2025-05-19
Dear Mikami,
We are very glad to hear such a high evaluation of our products from you. Thank you for your order.
Have a nice day.
Warm regards,
KUKIRIN Service Team
Dear Cristian Procristi,
Thank you for your kind feedback! We're honored to be considered the best site for electric scooters. Your satisfaction is our top priority, and we're here to support you every step of the way.
Warm regards,
KUKIRIN Service Team
I am very happy to have bought a scooter from this brand, any problem you have they help you, I am very happy
kukirin-scooter.com 回复2025-05-16
Dear Muslim Xmes,
Thank you for your kind words! We're thrilled that you're happy with your purchase and the support you've received. Your satisfaction is our top priority. Enjoy your scooter!
Warm regards,
KUKIRIN Service Team
I ordered an g2 max (im from Romania) and it arrived 6 days later (but they dont include the weekend so 3 days) and im surprised bcz it works, (i didnt ansabled it, my dad did) and the suspensions were acctually INSANELY GOOODD
Dear Kukirin, Please Respond with (Have fun!) or anything like that, PLEASE
kukirin-scooter.com 回复2025-05-16
Dear Ștefan Pîrghie,
We're delighted that your G2 Max arrived quickly and is working well! We're especially glad that the suspensions exceeded your expectations. Enjoy your ride, and have fun!
Warm regards,
KUKIRIN Service Team
Horrible experience — dishonest stock info, no communication, and weeks of delay
I placed an order for a KuKirin G2 electric scooter on May 2nd from kukirin-scooter.com, under the impression that the item was in stock and ready for fast EU delivery — as clearly advertised on their website.
What I received instead was radio silence.
No tracking number. No shipping confirmation. No updates. I waited six full days and sent two emails, both of which were completely ignored. It wasn’t until I directly threatened to leave a negative review and report them to PayPal that they finally responded — and what did I find out?
That the scooter wouldn’t even arrive in their warehouse until May 23rd.
That’s over three weeks after I placed the order — and they never once informed me of this at checkout or in a follow-up email. Had I not pushed them, I’d still be sitting here in the dark, wondering where my money went.
This is a dishonest, unprofessional business that clearly has no regard for their customers’ time or trust. They are knowingly taking orders for products they don’t have in stock, failing to communicate delays, and only respond when threatened. That’s not how you run a business — that’s how you run people away.
I’ve now requested a full refund through PayPal and strongly advise anyone reading this to avoid this store completely. Pay a bit more and buy from a trustworthy, established seller with real customer service. This headache is not worth it.
kukirin-scooter.com 回复2025-05-12
Dear Cristian,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the inconvenience and frustration you have encountered. We understand how important it is to receive clear and timely communication.
We have received your messages and have been actively working to address your concerns.
Meanwhile, we have noted your feedback and are taking immediate steps to improve our communication and order processing procedures. We value your input and are determined to provide a better experience for all our customers.
We would like to continue our dialogue with you to ensure that your concerns are fully addressed. Your satisfaction is our top priority, and we are eager to find a solution that meets your needs.
Thank you for your patience and understanding.
Warm regards,
KUKIRIN Service Team
i orderd a G2 on 3 may but i can not follow my order i hope its not a scam
kukirin-scooter.com 回复2025-05-07
Dear Consumer,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience your has experienced.
To assist you further, could you kindly provide the order number? This will allow us to investigate the matter thoroughly and provide a resolution as soon as possible to priority to fix the problem you encounter.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
We appreciate your understanding and look forward to hearing from you soon.
Warm regards,
KUKIRIN Service Team
I ordered my kukirin g2 one week ago and it still didn’t ship, they also don’t answer my emails, please kukirin if you see this help me out I’m starting to get anxious because i don’t want to get scammed.
kukirin-scooter.com 回复2025-05-07
Hello Lowie,
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience your has experienced.
To assist you in releasing your anxiety, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Service Team
This is the maximum I can put I will do review about everything so the suspension very good, motor is good, light is good, wheels lets say good but when it comes to the battery are not good its far away from 55km autonomie the maximum you can go with it is 35km on 25km/h i know that when i will contact the support they will say that's not a serious problem but i payed money to get what is written in the description
kukirin-scooter.com 回复2025-04-30
Dear Monji,
Thank you for taking the time to share your experience with the KuKirin scooter.
We are glad to hear that you found the suspension, motor, lights, and wheels to be satisfactory. However, we understand your concerns regarding the battery performance. It is important to note that the actual range of an electric scooter can be influenced by various factors, including riding conditions, terrain, and speed.
To assist you further, we need to verify a few details:
Could you please provide us with your order number?
Did you purchase the scooter directly from our official website: https://www.kukirin-scooter.com/?
If your purchase was not made through our official website, we kindly ask you to remove the review, as we can only provide support and services for orders placed directly through our platform.
Thank you for your understanding and cooperation.
Warm regards,
KUKIRIN Service Team
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