Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer.Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com.Trustpilot Guideline:This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products perform well and appreciate the helpful support when minor issues arise. Many buyers mention that standard deliveries arrive in good condition and these electric scooters work nicely for daily transportation.
However, some customers also noted frustrating shipping delays with orders and a complete lack of response from customer support teams. A few people mentioned receiving broken items out of the box or facing unexpected difficulties when trying to process refunds. Others also experienced communication gaps and felt that resolving warranty problems took too much time.
22.01.2025 I recived broken G2 master scooter and I send them proof and they saw it and they accepted that scooter arived fauilty to me, but they dont want to give me refund, they ignored my refund form and said that maybe its better if I chose another scooter, and they dont even want to tell me return adress for broken G2 master that I have. My order number is: KUKIRIN7947
Support please answer my email!
kukirin-scooter.com 回复2025-02-12
Dear Customer,
We are working on resolving your issue. Please pay attention to our emails.
Have a nice day!
I ordered Kukirin G2 master and after few days it arrived. Everything seemed okay, I unpacked first layer of plastic and opened box and started assembling scooter stearing, then I didnt even took it out of box or anything, I simply tried to turn it on after I finished assembling it. And It made weird electric sound and didnt want to even turn on. I calmly folded scooter back and put all accesories back. I tried contacting support but they are very slow with answering... I hope that they will send me new scooter or give money back, because this is unbelivable. I feel scammed. I typed to support 30 minutes after they sent me "scooter seccesfuly delivered" that scooter isnt working... I guess that says everything...
My order number is: KUKIRIN7947
kukirin-scooter.com 回复2025-01-24
Dear Customer,
We are very sorry for the inconvenience. We are working on your issue. Thank you for your patience!
Best regards,
KUKIRIN Service Team
Everything was perfect.Great quality,the best customer service
kukirin-scooter.com 回复2025-01-24
Dear Customer,
We’re truly grateful for your kind review! It’s wonderful to know our service met your expectations. Thank you for your support—we can’t wait to welcome you back soon!
Best,
KUKIRIN Service Team
it came in 5 days, great tracking app and customer service.The only downside was the package all ruined because of the customs but it is a legit site.At first i got worried while reading the other rewiews but trust me that it IS LEGIT
kukirin-scooter.com 回复2025-01-17
Dear Customer,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
Kukirin Service Team
Dear Customer,
We’re truly grateful for your kind review! It’s wonderful to know our service met your expectations. Thank you for your support—we can’t wait to welcome you back soon!
Best,
Kukirin Service Team
Dear Customer,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
Kukirin Service Team
Dear Customer,
We’re truly grateful for your kind review! It’s wonderful to know our service met your expectations. Thank you for your support—we can’t wait to welcome you back soon!
Best,
Kukirin Service Team
Absolutly amazing company!
Amazing prices, beutiful products. And AMAZING Costumer support!
I can't do anything else than recomend everyone this company.
I bought the KuKirin g2 master, and they forgot to send the multi tool, I simply just had to text them, and send them a video on whatsapp. And they sent me a new one on the spot!
Absolutly amazing!
kukirin-scooter.com 回复2025-01-17
Dear Customer,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
Kukirin Service Team
The electric scooter is very good( I have g2), suport is 10/10 and the shipment is very good and he arrived at the right time. You can buy from kukirin-scooter with the greatest confidence.
kukirin-scooter.com 回复2025-01-17
Dear Customer,
We’re truly grateful for your kind review! It’s wonderful to know our service met your expectations. Thank you for your support—we can’t wait to welcome you back soon!
Best,
Kukirin Service Team
I ordered two parts for my scooter which never arrived. It’s been 6 weeks and I have contacted customer support, they were of no help. I asked for a refund since no products were delivered and they continued to ignore my messages. The scooter I received had many problems (the inner tube would constantly burst, the scooter would not turn on at times and the brakes kept getting damaged). Customer support is terrible, haven’t been able to get any of the issues properly fixed. Poor products, poor customer support, overall poor company.
kukirin-scooter.com 回复2025-01-03
Dear Customer,
Could you provide me with your order number? We will help you sort it out.
Best Regards,
KUKIRIN Service Team
This company is a joke, and a scam I ordered a scooter which came broken, I sent about ep emails and videos all they do is reply with the same copy paste email ignoring all my requests and offering parts that they don’t end up sending, my scooter came damaged as if it had been dropped or crashed, it dose not hit the said top speed at all and has no battery life, and to add to all that it makes horrible noises each time I drive it, every time I get an email saying, please confirm your address when I have said 100 times yes this is my address but I want a refund, and they just reply with the exact same email and copy and paste them
kukirin-scooter.com 回复2024-12-24
Dear Customer,
We are verifying your information and apologize for the inconvenience. We are working on resolving your issue, thank you for your patience!
Best,
KUKIRIN Service Team
Amazing Scooter kukirin G2. Fast shipping. I highly recommend it.
kukirin-scooter.com 回复2024-12-23
Dear Customer,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
Kukirin Service Team
Very good quality of scooters, and EXELLENT support very kind super fast respond ect very good i recomand
kukirin-scooter.com 回复2024-12-21
Dear Customer,
We’re truly grateful for your kind review! It’s wonderful to know our service met your expectations. Thank you for your support—we can’t wait to welcome you back soon!
Best,
Kukirin Service Team
Great customer service, everything arrived on time.
kukirin-scooter.com 回复2024-12-14
Dear Customer,
We’re truly grateful for your kind review! It’s wonderful to know our service met your expectations. Thank you for your support—we can’t wait to welcome you back soon!
Best,
Have a nice day!
Do not order from this company!! I ordered a particular scooter that was showing in stock online and got confirmation. Eight days later I had heard nothing so emailed to ask if it was shipped. They eventually replied and said they no longer had that model and could they give a different model. I immediately requested a refund and they just kept ignoring me asking would I take a different one. I have asked multiple times for a refund and they are now ignoring me. I am down a lot of money before Christmas. I'm not letting this go. The customer service is dreadful and they will not return my money.
kukirin-scooter.com 回复2024-12-05
Dear Customer,
We would like to ask you to provide us with your order number. All products are currently in stock and you would like to know which model you are referring to. Please rest assured that as long as you provide us with the order number, we will help you solve the problem.
Best,
Kukirin Service Team
The scooter came. It was a little delayed, but they offered me a pair of gloves for the inconvenience.
kukirin-scooter.com 回复2024-12-04
Dear Customer,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
Kukirin Service Team
Dear Customer,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Warm regards,
Kukirin Service Team
1/10 for customer service, ignoring my refund requests
I have been emailing them for 3 days straight for a refund on the pre ordered Kukirin G2 (Order Number KUKIRIN6457) as I don't need it anymore and they still havent replied to me, the only thing they said to me just yesterday was the scooter is delayed and that i'll be expecting it by this week, but i dont want it anymore, i dont know why they think i want it even after telling them i dont. Fix up kukirin and reply to your customers email!!!
kukirin-scooter.com 回复2024-11-28
Dear Customer,
Since we cannot view your order information, we hope you can provide your order number. If your problem is not solved, we can help you. Thank you for your cooperation!
Best,
Kukirin Service Team
I have ordered G2 on their Halloween sale on 18.10.2024. The e-scooter never arrived. Multiple emails were exchanged until the customer support stopped answering the emails. After one month drama I have requested my money back via PayPal and fortunately today 22.11.2024 I got confirmation for refund. Do not buy anything from those … totally scammy behavior.
kukirin-scooter.com 回复2024-11-28
Dear Customer,
Hope this email finds you well.
We apologize for the inconvenience. This product is expected to be available this week. If you still want to purchase it, please place an order.
Best regards,
Kukirin Service Team
Absolutely amazing!
I bought the G2 Master and it's an absolute monster! Very powerful and long range distance. Capable in every terrain.
I absolutely love this Scooter. After a little crash I broke my screen, I contacted Kukirin via Whatsapp and the Helpt me the whole day to fix the problem!
For me it was the best decision ever! The scooter and the customer are very nice 👍🏻
Keep the great work Kukirin ❤️
kukirin-scooter.com 回复2024-11-22
Dear Customer,
Dear Customer,
Thank you so much for your positive review! We’re delighted to know you enjoyed our service. Your feedback means a lot to us, and we look forward to serving you again.
Have a good day!
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