Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Sorry for the unpleasant shopping experience.
We have customized the lenses for you based on the type and specifications of lenses you purchased in your order. Since you did not return the glasses to the correct return address, we cannot arrange a refund without receiving your return. We have applied for special processing for you. If you do not accept this, we cannot arrange the next steps for you.
Thank you for your understanding and cooperation.
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart!
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Thank you for your comment.
Logistics updates can sometimes be delayed. According to USPS tracking information, your order has indeed been delivered.
If you haven't received it, your order falls under the coverage of your insurance company, so we recommend that you contact your insurance company to claim compensation. Seel is a legitimate insurance company that supports PayPal, Venmo, and card payments. If you do not wish to provide a credit card, you can choose other payment methods.
Thank you for your understanding and cooperation.
If you have any further questions, please feel free to contact us.
Thank you for your comment.
Everyone's needs are different, and customers can purchase according to their own choices. Our website also has a try-on function for reference, as well as explanations of lens types. Our website has clearly stated our return policy. If you do not accept our refund policy, we also offer the option of re-lens replacement, and we have already applied for a discount on the cost of re-lens replacement for you. The reason we haven't provided you with a return address immediately is because we've been communicating with you about the exchange details. Once we've confirmed everything, we will provide you with a return address as soon as possible. Once we receive your returned item, we will follow up on your order.
Thank you for your understanding and cooperation. If you have any further questions, please feel free to contact our customer service team. We are happy to assist you.
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!