LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
Reviewers had a great experience with this company. Consumers frequently praise the staff and medical team for their exceptional professionalism, kindness, and genuine dedication. Reviewers consistently feel supported, valued, and well-informed as team members patiently answer all questions during appointments.
Some reviewers were not happy with unexpected costs, hidden membership fees, and ongoing price increases over time. A few other people also felt that communication and response times were slow when trying to reach out for support or prescription refills. Customers frequently mentioned experiencing difficulties getting timely assistance or clear answers regarding their treatment plans through online messaging.
Before I was even able to really begin my journey, I was hit with a major problem. After telling me the financial cost would be a monthly fee plus the cost of the medication, they tried charging my credit card for $888.00 dollars. This was supposed to be the monthly cost for the whole year!! And instead of charging me the $19.00 per month fee, they increased the fee to $74.00 per month!! That’s called bait and switch!!!
LifeMD 回复2026-08-07
We are truly sorry to hear about the billing discrepancy and the frustration this has caused. We understand how concerning unexpected charges can be, and we appreciate you bringing this to our attention. Your feedback is important as we review our processes to prevent similar issues.
LifeMD
LifeMD has a shady way of advertising and when I talked to the doctor, she said that there are continued issue with how LifeMD advertises their program/medication cost. Currently I have asked to cancel with them and requested a refund of the $39 program fee. If they would just advertise honestly and truly present what you get and the cost in a way that is no underhanded. If they had advertising honestly without misleading marketing then I would be ok with staying, but looking back at emails and their website they are misleading. Even when you cancel there is reason "I thought medication was included." Do better.
LifeMD 回复2026-08-07
We sincerely apologize for the frustration and confusion caused by our advertising and the issues you've experienced with understanding our program and medication costs. We are actively working to make our communications clearer and more transparent.
LifeMD
LifeMD has consistently provided accurate, timely service. Their customer support is excellent—always responsive, professional, and helpful. I highly recommend them!
LifeMD 回复2026-08-05
We're so happy to hear that you've consistently received accurate and timely service! It's wonderful to know that our customer support has been responsive, professional, and helpful. Thank you for your high recommendation!
LifeMD
掠夺性计费行为。无法通过应用程序取消所有即将发生的订阅费用。非常令人沮丧，尤其是在与博士打交道之后。它只是回应试图向我推销一些东西，但实际上并没有回答我的问题。为了取消，我必须通过桌面访问我的帐户（或平均等待一个小时）才能完全取消所有即将发生的费用。如果我无法使用计算机怎么办？为什么通过应用程序使它变得不可能？它被设置为两个单独的帐单，我只能通过应用程序取消一项。取消按钮没有任何反应。
在与提供商进行了糟糕的沟通之后，这并不奇怪。付费预约后没有后续跟进。显然，他们希望人们每次提出问题时支付 80 美元。没有！ Midi Health 好多了！
LifeMD 回复2026-08-05
We sincerely apologize for the frustrating experience you encountered with our billing practices and the difficulty in managing your subscriptions through the app. We understand your concerns regarding the cancellation process and the communication with your provider. We are actively working to improve these areas to ensure a more seamless experience for all our members.
LifeMD
We are incredibly happy to hear that Fireflies.ai has become such a valuable tool for your business and has significantly improved your workflow. It's wonderful to know that our ability to provide accurate transcripts, summaries, and action items allows you to stay fully engaged in conversations and saves you so much time. We truly appreciate you highlighting how Fireflies transforms conversations into useful, searchable information, making a tremendous difference in productivity and organization. Your recommendation to other professionals means a lot to us. Thank you for your fantastic feedback!
LifeMD
We are so sorry to hear about your loss and the difficulty you experienced with your appointment. We understand how upsetting this situation must be, and we truly regret that we were unable to provide a more satisfactory resolution.
LifeMD
We're so happy to hear that our team member provided you with amazing information and was very helpful in your decision to start your weight loss journey. Thank you for your wonderful feedback!
LifeMD
We sincerely apologize for the frustrating experience you've described. We understand your concerns regarding the order placement, pricing clarity, and wait times. We are actively working to improve our processes and communication to ensure a more transparent and efficient experience for all our members. Your feedback is invaluable as we strive to make necessary improvements.
LifeMD
We are so happy to hear about your positive experience and that we could provide you with such supportive care. We are here to help you on your journey!
LifeMD
We're so happy to hear you had such a positive experience and felt so comfortable during your call! It's wonderful that our team member went above and beyond to assist you. We truly appreciate your kind words.
LifeMD
We appreciate you sharing your experience and feedback. We are concerned to hear about your difficulty getting questions answered and the rushed appointment. We are always working to improve our services and will review your comments internally.
LifeMD
We are very concerned to hear about the significant charges to your FSA card and the difficulties you've experienced with onboarding and accessing customer service. We understand how frustrating it must be to not receive products or services after being charged, and to face communication issues. We are actively looking into these matters to prevent similar situations.
LifeMD
We're so happy to hear that you find our team excellent and easy to connect with! We appreciate you recommending us for a weight loss journey or any other complications.
LifeMD
We're so pleased to hear about your positive experience! It's wonderful to know that our team member was friendly, knowledgeable, and made the process easy and clear for you. We truly value providing outstanding customer service.
LifeMD
We're delighted to hear about your positive experience and that you found the assistance so patient and helpful in getting everything set up. We appreciate your kind words and look forward to continuing to support you.
LifeMD
We are truly sorry to hear about the confusion and frustration regarding your service cancellation and subsequent charges. We understand how upsetting it is to be charged for services you believed were canceled. We appreciate you bringing this to our attention.
LifeMD
We sincerely regret the frustration and inconvenience you've experienced regarding the charges after your cancellation request. We understand your concern about not being able to reach us and the difficulty in managing your payment information. We are actively investigating these issues to improve our service. Thank you for bringing this to our attention.
LifeMD
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