LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
Written by the business, not verified by us.LifeMD (lifemd.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 37% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-07.
Reviewers had a great experience with this company. Consumers frequently praise the staff and medical team for their exceptional professionalism, kindness, and genuine dedication. Reviewers consistently feel supported, valued, and well-informed as team members patiently answer all questions during appointments. Some reviewers were not happy with unexpected costs, hidden membership fees, and ongoing price increases over time. A few other people also felt that communication and response times were slow when trying to reach out for support or prescription refills. Customers frequently mentioned experiencing difficulties getting timely assistance or clear answers regarding their treatment plans through online messaging.
Auto-generated from all reviews of this business. For reference only.Complete and utter scam, they took my $80 and then didn’t show up for the appointment. I’ve gone to their alleged, “portal“ and sent no fewer than five different messages asking them when we are going to reschedule and I’ve had no response. At this point, I am charging back the $80 from my bank. I advise you to not do business with this company.
Rebeca was so helpful give her a raise she solved my problem and was very helpful
I ordered Wegovy pills twice and they never worked. I cancelled my subscription and Life MD continued to pull money from my account. Now, they are dragging their feet to reimburse me over $1,200.00. This company is terrible.
I paid $79 for an online physician consult. After reviewing my symptoms, the physician told me he would order 2 prescriptions and lab work, and that I should expect the medications in about a week. I never received the medications. I contacted customer service multiple times over the following weeks. I was told the issue was being escalated, then that the prescriptions had been resent to the their pharmacy and expedited, and later that the physician had been contacted again to resend them. Despite all of that, nothing arrived. Eventually I asked to cancel everything and requested refunds. I was told the medication charges would be refunded, but they would not refund the $79 consult fee. I was then told that the prescriptions were on the way to me, so I said I was fine paying the fee if I was actually going to receive what had been ordered. I still never received the medications. After repeatedly trying to resolve this directly, I disputed the $79 charge with my credit-card. I gave this company multiple opportunities to correct the problem before disputing the charge. The repeated assurances that things had been sent or resent when I ultimately received nothing left me extremely frustrated and uncomfortable with the way this was handled. I would not use this service again.
We sincerely appreciate you taking the time to share your experience with us. We are truly sorry to learn about the significant frustration and inconvenience you encountered regarding your online physician consult, the delayed prescriptions, and the subsequent refund process. We understand how disappointing it must have been to not receive the medications as expected, especially after multiple assurances that they were on their way. We are actively reviewing the details of your case to understand where our process failed and to prevent similar situations from occurring in the future. Your feedback is invaluable as we work to improve our services. LifeMD
I truly believe that LifeMD is operating a known scam, and they’re able to get away with it through confusing business practices while continuously charging your account. Myself, my mother, and my sister have all used this service and experienced similar issues. Every month, $300 is subtracted from your account, but the medication is never sent. Then, a form is filled out to “request” your prescription, but most of the time for me, the prescription is never sent. I have messages in my account where I said “my prescription never arrived” with no response. Chats go unanswered or a call is required. There’s always a reason - maybe you need to have a virtual doctor check in and no one alerted you. Maybe there was an issue with delivery. Regardless, until multiple points of contact are made, the account is still charged and the prescription is not sent, but now, you’re outside the 3 day window online for reimbursement. Additionally, they told my mother that she was able to get 3 months sent to her at a time for a lower fee. I requested that subscription plan, and I was told verbatim that “they’d never heard of that” and “she must be with another provider”. Both of us go through LifeMD. The first time I called to escalate the issue, I was offered and accepted account credits. This time, I was extended a partial refund, because they still ‘retained my membership” during that time, with 0 services rendered. I would like my money back. LifeMD is not a charitable organization - they are a business whose membership avails you to obtaining a prescription. If no prescription is made available, no services for “membership” were rendered, and they should be held to the full reimbursement of the charge.
We appreciate you sharing your detailed feedback regarding the challenges you, your mother, and your sister have experienced with our service. We are truly concerned to learn about the recurring issues with medication delivery, unaddressed communications, and the discrepancies in subscription plan information. We understand your frustration with being charged for services that you feel were not rendered, and we recognize the importance of receiving the prescriptions you expect. We are actively reviewing your account and the specific points you've raised to understand where our processes have fallen short and to identify the necessary improvements. Your experience is important to us, and we are committed to investigating these matters thoroughly to prevent similar situations in the future. LifeMD
It sounded great initially and I was excited to begin. I filled out the questionnaires and it said I was a good candidate so I went ahead with the appointment. The clinician was late for the appointment and then quickly told me I was NOT eligible because of a history of something that I had included in my medical history. It was a waste of my time. They did offer three medication’s instead of one, but they would not have been as effective and likely would’ve cost more. I will continue elsewhere and hope not to have any financial issues like others have had with this program and trying to discontinue.
We appreciate you taking the time to share your experience. We are truly sorry to hear about the frustration and inconvenience you encountered with the eligibility process and the delay. We understand how disappointing it must be to invest your time and then find out you're not eligible, especially after completing the initial questionnaires. We are reviewing our pre-screening procedures to ensure clearer communication regarding eligibility criteria. Your feedback is invaluable as we continuously work to improve our services and prevent similar situations for others. LifeMD
great first FaceTime visit, excited to get started
We are so glad to hear that you had a great first FaceTime visit with us. We are truly excited for you to get started! LifeMD
Id give zero if I could. We didn't qualify and kept getting charged repeatedly for months AFTER it was canceled and they refuse to refund it because of their policy. Run away if you can.
We are truly sorry to hear about your frustrating experience with the recurring charges after cancellation. We understand how upsetting this situation must be, and we are reviewing your account to understand what happened. LifeMD
They were good when I first started. Now it’s takes days and weeks for responses and you will have to go without medication due to their speed. Which is incredible due to the costs of this service. They recently increased their prices which is bad because the customer service has gone the other way.
We appreciate you sharing your concerns regarding response times and medication access. We understand how crucial timely support is, especially given the recent price adjustments. We are actively working to improve our service efficiency for all our valued customers. LifeMD
I was so excited to find a program that I could get for $29 a month using my insurance I went through and set everything up and sent them the name of the pharmacy where I wanted my prescription sent well I never heard from my doctor, all that I got was an email that $350 had been charged because they sent the prescription to their own in-house pharmacy to be filled and did not use my insurance. I never got any confirmation from a doctor on my dosage or anything like that and when I contacted them, it took them three days to even get back to me. It’s been a nightmare. I was able to get it down to 199 but still I canceled everything with them and I’m not going be using the service. My insurance covers the medication which I put in the original request so why would they not have sent it to the pharmacy that I requested or at least use the insurance that I provided absolutely terrible experience with them.
We sincerely apologize for the frustrating experience you encountered with your prescription and billing. We understand your disappointment regarding the charges and the delay in communication. We are actively reviewing your feedback to improve our processes and ensure such situations are avoided in the future. LifeMD
Francesa was very professional and very patient with me . And she explained everything thoroughly.
We're so happy to hear our team provided you with such a professional and thorough experience. We appreciate your kind words! LifeMD
WORSE company ever, take your money and never send medication. Unresponsive customer service after several attempts. It’s too bad because their sleep med really did help me. They charged me 162.00, said they sent out the med and I never received it. If it was just once I would assume it was a USPS problem but this is the second time and customer service has been non existent.
We are truly sorry to hear about your frustrating experience with not receiving your medication and the lack of response from customer service. We understand your disappointment, especially since our sleep medication has been helpful for you in the past. We are reviewing our processes to prevent similar issues. LifeMD
bad service or no service they take your money and you get nothing in return phone number to contact is a joke.
We're concerned to hear about your experience with our service and the difficulty reaching us. We are actively investigating these issues to improve our support and ensure our customers receive the service they expect. LifeMD
Chelsea Ann was great answered all my questions and concerns very nice my experience was great with her just can't praise her enough
We're so glad to hear that our team member was able to answer all your questions and concerns, making your experience great! We truly appreciate your kind words. LifeMD
The price that was advertise come to find out it doesn’t include prescription. Didn’t find us this out into I handed over my credit card. Tried to cancel one day later and I get no response.
We are sorry to hear about the confusion regarding the advertised price not including the prescription and the difficulty you experienced when trying to cancel. We understand your frustration and want to investigate this matter further. LifeMD
Been trying to get a basic refill since June. And before that it took 7 months to get the first medication shipped. They always message “we’re elevating your concern” or “we’ve passed you message on to your provider”. I don’t think they actually have any doctors. STAY FAR AWAY
We sincerely apologize for the prolonged delays you've experienced with your medication refills and initial shipment. We understand how frustrating it must be to receive generic responses and feel unheard. Your feedback is crucial, and we are truly sorry for the distress this has caused. LifeMD
Thank you for your rating! If we can help with anything in the future, please let us know. LifeMD
We're so happy to hear that you had such a positive experience. Thank you for your kind words; it truly means a lot to us. LifeMD
The place is a scam-No question!! I only inquired about the program and stupidly enough I provided my CC info, before following through with the program. I never created an account or received any meds or consultation. Today I noticed the company has been charging my card since June. The total amount charged it nearly $900.00.
We are truly sorry to hear about your experience and the frustration this has caused. We take all billing concerns very seriously and would like to investigate this matter thoroughly for you. LifeMD
Practitioners are professional and caring.
We're so pleased to hear that you found our practitioners to be professional and caring. Thank you for taking the time to share your positive experience with us. LifeMD
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