Noom (noom.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I love how easy and fun it is to use Noom. Tracking meals, exercise and overall wellness is actually enjoyable, especially the quick lessons that teach me to look at weight loss and health in such a more positive light.
Thank you for sharing, Elizabeth! We're so glad you're enjoying the app and finding the lessons, tracking tools, and positive approach motivating. Wishing you continued success on your health journey!
Wonderful all the way around. Helps with not only losing weight and eating healthier, but with your relationship with food.
I’m very happy with my microdose GLP-1. It was easy to submit my history to a physician and had feedback within 24 hours. I really like the App! It’s gotten me to be more thoughtful about what I’m eating
We're thrilled to hear you're enjoying your experience, Sheila! It's wonderful that the app is helping you be more mindful of your food choices, and we're glad the onboarding process was smooth.
So far the Micro dose and the plan have been a great experience. The MD, his care team, coaches have all been very responsive.
Thank you for sharing your experience, Gabriela! We're so glad to hear the microdose program has been a great fit and that you've felt supported by your doctor, care team, and coaches. Wishing you continued success on your journey!
I tried it several times. I put myself at 1200 cal/day. I always stopped losing after a 17 lb weight loss and from then on the only “coaching” I got was a lot of snarky remarks. I’m in my 70s. Idk what the qualifications are required to work for noom but apparently any smartaleck will do.
Thank you for sharing your experience, Cassie. We appreciate your honest feedback and are sorry to hear the program didn't meet your expectations. Your comments regarding the coaching experience have been noted, and we'll be happy to share them with our team for review. We wish you all the best on your health journey.
NOOM is designed to assist and inform. Not pressure or intimidate. Uses current science and psychology, as well as humor!
Thank you for sharing, Kim! We’re so glad you appreciate Noom’s supportive, science-backed approach. Helping members build lasting habits in an encouraging way is what we strive for!
Noom Med has a lot of work to do. I'm satisfied with the medication, and I'm doing well with my weight loss, but whatever is going on internally needs to be sorted out. They have cancelled my subscription TWICE for no reason. I got my labwork done at Quest in May. I was told that this would be paid for by Noom, as it's included in my subscription. I ended up getting a bill from Quest for over $500 for the labwork. I spent almost an entire day going back and forth between Quest, and Noom's customer service - which is lacking on all fronts. The problem was that the "Bill To" account on the lab requisiton was somehow restricted, and it wouldn't let Quest bill them. Apparently the customer service support chat in the app is only for their subscription billing. I messaged my "Coach" but she couldn't help me with that. The 1-800 support number couldn't help either. They told me to message the Care Team in the app (apparently, they're the ONLY people who can help, and you can only reach them through the app) but the app had blocked me from chatting with them. This turned into another, separate issue that had to be resolved before I could resolve the first issue, which was the lab billing. Ready for the third issue? During this, I received an email from Noom Support, which started off: "It has come to our attention that things were resolved regarding your Coaching Team. However, I looked into your account, and our records show that your Noom Med Program subscription was already canceled today, 07/14/2026." I had paid for 3 months on 6/10/2026, and I did NOT cancel my subscription. It took a ton of back-and-forth, and "escalating this to my supervisor," to find out that there was no explanation as to how or why it was canceled, it just was. I believe one response I received was "computer glitch." I was told to log in and renew my subscription within 6 days, or I would lose all my progress in the app! I had to go through the entire sign up process again; I couldn't just pay and have everything restored. This meant that I had to answer the many questions, send in body photos, and wait to be "approved" for the medication again. I didn't initiate the cancellation. I shouldn't have had to jump through hoops just to get back a subscription that I didn't cancel. Fast forward to today, 8/6/2026. It's been less than a month after my subscription was mistakenly canceled, and less than two months since I paid for my 3-month subsctiption. I opened the app, and what do I see? Meal logging - gone. Medication logging - gone. Protein tracking - gone. Everything was gone. I messaged support, who told me to log out and back in. The app didn't have the option to log out. They then told me that my only other option is to uninstall and reinstall the app. I did that - didn't work. I noticed that on the top right corner of the app, there was the option to "Upgrade" and I knew this wasn't going to be good. Because of my previous experience of having my subscription canceled for no reason, I logged in to account.noom.com. Lo and behold, my subscription was cancelled AGAIN! Going back and forth with the support chat was useless. They could not tell me what happened, or why. Now, remember, they had previously told me "Noom Support is here to assist with any technical problems, general inquiries with the app, or billing questions." This was a technical, app, and billing problem, and they could not help me. I called the 1-800 support number. I was once again told that I needed to log in to account.noom.com and sign up for Noom Med. He could not tell me why my subscription was cancelled. I asked if my subscription would be prorated and I would be refunded for the month+ that I still had left from my first subscription, and he could not give me an answer. I do not see a refund, not even pending, when I check my banking app. I'm not even 2 months into my 3-month subscription, and this will be the THIRD time that I'm having to sign up. My third time having to answer the same questions. My third time having to send body photos. My THIRD time. I don't understand how this company can "accidentally" cancel my subscription twice for no reason! It's incredibly frustrating. I really don't understand how this keeps happening, and why nobody from Noom can provide me with an explanation.
Thank you for sharing your experience, Danielle. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to make this right!
Love the Noom app it is so helpful in managing food intake. Has lots of help videos, coaching is awesome. Used zepbound and it worked great for my weight loss.
We love to hear that you're finding success with the program, Ricky! Keep up the great work!
Noom has helped me lose weight by increasing my awareness of what I eat and giving me lessons to help me stay on track. The app itself is easy to use. There are many recipes and meal plans and information on many foods. Keeping track of movement is one great feature. Also, chatting with a coach is great for support.
What a wonderful review—thank you, Marla! We're delighted to hear the lessons, tracking tools, recipes, and coaching have helped you stay motivated and reach your goals.
I’ve tried losing weight on my own and it was hard. With Noom I am loosing weight and leaning to eat better.
Congratulations on your progress, Jane! We're so happy Noom is helping you build healthier eating habits while supporting your weight loss journey.
I highly recommend noom to anyone wanting to learn healthy habits and lose weight. It is a great program.
That's what we love to hear, Renee! Thanks for being the best part of Noom!
Good results, good support from medical team and personal coach.
Thank you, Brian! We're glad you've had a positive experience with both your medical team and coach. Wishing you continued success!
Due to the upfront investment in the program, I find that I am more motivated to use it and stick with it. I enjoy the learning content and availability of mental, physical/fitness, and health tools offered.
Thank you for sharing, Stacey! We're so glad you're enjoying the learning content and the variety of tools that support your health and wellness journey.
Noom is easy to use and works well if you commit to it. It’s very helpful with understanding different calorie amounts of food and the different “color values” of food.
Thank you, Jayne! We're so glad you're finding the program easy to use and that the food color system has been a helpful part of your journey.
The app is very well organized and has lots of useful features, from the daily weigh in, short lessons, meal logging, step tracking, recipes, movement classes, that combined, are very effective. I find that recording what I am eating keeps me on track and is a big motivator. All the ways the app is "game-ified" are surprisingly effective motivators for me - from keeping track of my days on the program with a little graphic high five and saying to earning seeds. Noom is a really useful, effective program.
We love hearing this, Jill! It's wonderful to know the app's features and little moments of encouragement help keep you motivated and on track.
They have all the tools to support you in your goals!
Thank you for sharing! We’re so glad you’re finding the tools helpful as you work toward your goals. Wishing you continued success!
Noom delivers what it promises as long as someone makes a reasonable effort to follow the program. It’s a great learning experience and you can maintain complete agency over how much or how little you want to do. The more you comply, however, the more success there is. I have lost 5 lbs in only a week and am totally motivated to keep it up and achieve my ultimate weight loss goals (20 more lbs).
We are so inspired by your dedication to your wellness, Jean! Thanks for letting us help you find your healthy balance!
From the care coordinator, coach & physician that was assigned to my case everyone was awesome. Got back to me right away and answered all my questions.
It's wonderful to hear that you are feeling so supported throughout your journey with Noom, AnneMarie! Thanks for letting us help you find your healthy balance!
The doctor was great and it all happened so fast!! Had the medication the same night as my initial sign up!
This is wonderful news, Brittany! Thanks so much for taking the time to share your review and experience with us!
Healthy eating is not about perfection. Small, consistent choices can create lasting changes. The medication provided really helps keep you on track. Noom is so easy to use and very clear instructions are available. Every small step you take will help you reach your goals!
We are so happy to hear that you are staying on track with your goals, Carolyn! Keep up the amazing work!
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