LifeMD

Very friendly

Chultzy was great to work with. She explained things nicely and was patient with me 😊

Provider

Provider , easy process, and cost!

Doing very well now that we changed the…

Doing very well now that we changed the meds.

Ursula was The Greatest

Ursula was patient, kind and understanding!

Lousy customer service

They offer an email address but blew off my emails when I began their Wegovy pill in January 2026. Customer service is so poor and condescending , slow response times that I cancelled my membership 6/16/26. I saved the screen shots of being able to use the service I paid for 6/1/26 until 7/1/26. I emailed billing to confirm cancellation. Hilbert M replied 6/17/26 telling me he cancelled me and service would end 7/10/26. Hours later I get an alert I have 2 messages but now there’s a banner on the app telling me it’s a premium service to set an appt w a provider and doesn’t allow me to view the app. Also if you try their 800-852-1575 you are on indefinite hold and while they offer a hit 1 for a call back, they don’t. Save your money here and use it elsewhere.

Jacquelyn FranssenUnited States · 2 reviews · Verified · Experienced 2026-04-23 · Posted 2026-06-18

Very Responsive and great support.

LifeMd is meticulous about staying in…

LifeMd is meticulous about staying in contact with the patient.

It has been extremely convenient with…

It has been extremely convenient with no hassles. Great patient care throughout the whole process.

Another Money Racket - Read the fine print about cancelling first!

I felt good after my first consult however, it got worse as time went on. When it was time to up my script and I had to make an appt to talk to someone, which took 2 weeks. When I had issues with gagging from the meds my concerns were disregarded and told I had acid reflux. Research told me this can be a side-effect. They do not email regarding status of your plan ie, when a renewal will be charged or if your suspended account is being reactivated. I tried calling and my questions were totally ignored. It's like I was calling Comcast's automated line, horrible! Requested a manager, was on hold for 15 min and felt like I was forced to press 1 to be called back or have to call back again. Read the fine print about cancelling first! Not a consumer-friendly cancellation policy.

Taylor was very helpful

Poor customer service after they hook you...

It is easy and folks are very friendly at LifeMD AT FIRST. However, after my insurance said I was not covered, I wanted to ask some questions about my options. No one has responded. I tried to call and even texted the person who helped me sign up. Now the app will not let me log in. I do not understand. I am willing to work with them even without insurance but they do not seem interested.

Incredibly patient

Incredibly patient while we set everything up. Answered all my questions with professionalism. Builds trust

Mark HolderUnited States · 1 review · Experienced 2026-06-16 · Posted 2026-06-17

These guys are awful

These guys are awful, charged me in Feb never got prescription, didn’t refund me, I canceled, which is impossible to do, and now in June charged me again this time for two months. Stay away from these crooks.

Always responsive whenever an issue…

Always responsive whenever an issue pops up.

EdwardUnited States · 5 reviews · Experienced 2026-06-17 · Posted 2026-06-17

Just signed up with LifeMD

Just signed up with LifeMD , you pay first month up front before you find anything out. Then I was told they couldn’t find my coverage so my cost went up 200/mo . I called to cancel , which was told I was cancelled, when I asked about a refund , was told there would be no refund that the first month covers the cost of the paperwork. This is a bad , deceptive company. They straddle the line of a scam.

Too expensive

Between the months membership fee and the cost of the medication it ends up being close to 400 a month compare other apps tha offer GLP-1 injections this by far the most costly. I hope they cam just charge for the medication and not the membership fee or at least lower the cost.

It's been 12 days and no prescription…

It's been 12 days and no prescription yet. They do everything to delay the process. They put me on hold for so long overtime I call until it finally hangs up. They are not returning my message.

Upbeat and helpful

Everyone I've had contact with has been very helpful in getting the correct dosage but also my overall health condition. Interviews have been positive and upbeat. The medication has been arriving timely so I haven't missed a dosage. I look forward to continuing my treatment using LifeMD.

Team has been amazing and so helpful

They have hidden fees that I was not…

They have hidden fees that I was not aware of. I was never explain nor selected a membership and they decided to charge me the highest membership rate which I never selected. Called for refund but that was not an option even thought I never made that selection.