LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
Written by the business, not verified by us.
Is LifeMD legit?
LifeMD (lifemd.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 37% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the staff and medical team for their exceptional professionalism, kindness, and genuine dedication. Reviewers consistently feel supported, valued, and well-informed as team members patiently answer all questions during appointments.
Some reviewers were not happy with unexpected costs, hidden membership fees, and ongoing price increases over time. A few other people also felt that communication and response times were slow when trying to reach out for support or prescription refills. Customers frequently mentioned experiencing difficulties getting timely assistance or clear answers regarding their treatment plans through online messaging.
Auto-generated from all reviews of this business. For reference only.
Before I was even able to really begin my journey, I was hit with a major problem. After telling me the financial cost would be a monthly fee plus the cost of the medication, they tried charging my credit card for $888.00 dollars. This was supposed to be the monthly cost for the whole year!! And instead of charging me the $19.00 per month fee, they increased the fee to $74.00 per month!! That’s called bait and switch!!!
Reply from LifeMD2026-08-07
We are truly sorry to hear about the billing discrepancy and the frustration this has caused. We understand how concerning unexpected charges can be, and we appreciate you bringing this to our attention. Your feedback is important as we review our processes to prevent similar issues.
LifeMD
LifeMD has a shady way of advertising and when I talked to the doctor, she said that there are continued issue with how LifeMD advertises their program/medication cost. Currently I have asked to cancel with them and requested a refund of the $39 program fee. If they would just advertise honestly and truly present what you get and the cost in a way that is no underhanded. If they had advertising honestly without misleading marketing then I would be ok with staying, but looking back at emails and their website they are misleading. Even when you cancel there is reason "I thought medication was included." Do better.
Reply from LifeMD2026-08-07
We sincerely apologize for the frustration and confusion caused by our advertising and the issues you've experienced with understanding our program and medication costs. We are actively working to make our communications clearer and more transparent.
LifeMD
LifeMD has consistently provided accurate, timely service. Their customer support is excellent—always responsive, professional, and helpful. I highly recommend them!
Reply from LifeMD2026-08-05
We're so happy to hear that you've consistently received accurate and timely service! It's wonderful to know that our customer support has been responsive, professional, and helpful. Thank you for your high recommendation!
LifeMD
Predatory billing practices. Unable to cancel ALL upcoming subscription costs through the app. Very frustrating, especially after dealing with a dr. that only responded to try and sell me something, but wouldn't actually answer my question. In order to cancel, I had to access my account via desktop (or stay on hold for an hour on average) in order to completely cancel all upcoming charges. What if I didn't have access to a computer? Why make it impossible through the app? It's set up into two separate billings and I was only able to cancel one through the app. The button to cancel did nothing.
Not surprising after the terrible communication with the provider. No follow through after the paid appointment. Clearly, they want people to pay $80 every time we have a question. Nope! Midi Health is so much better!!!
Reply from LifeMD2026-08-05
We sincerely apologize for the frustrating experience you encountered with our billing practices and the difficulty in managing your subscriptions through the app. We understand your concerns regarding the cancellation process and the communication with your provider. We are actively working to improve these areas to ensure a more seamless experience for all our members.
LifeMD
A Game-Changer for My Business — Saves Me Hours Every Week
Fireflies.ai has quickly become one of the most valuable AI tools I use in my business. As someone who spends a significant amount of time on calls, interviews, and meetings, being able to stay completely engaged in the conversation instead of constantly taking notes has been a game-changer.
The transcripts, summaries, action items, and ability to go back and quickly find important parts of a conversation save me an incredible amount of time. I especially appreciate having an accurate record of discussions so I can revisit specific details, commitments, candidate information, and follow-up items without relying on handwritten notes or memory.
What I love most is that Fireflies doesn’t just record a meeting—it turns the conversation into useful, searchable information that I can actually work with afterward. For a busy professional, that makes a tremendous difference in productivity and organization.
It’s intuitive, efficient, and has genuinely improved my workflow. I highly recommend Fireflies.ai to recruiters, business owners, sales professionals, or anyone who spends a large part of their day in meetings and wants to work smarter and more efficiently.
5 stars — one of the AI tools I actually use and rely on regularly.
Reply from LifeMD2026-08-05
We are incredibly happy to hear that Fireflies.ai has become such a valuable tool for your business and has significantly improved your workflow. It's wonderful to know that our ability to provide accurate transcripts, summaries, and action items allows you to stay fully engaged in conversations and saves you so much time. We truly appreciate you highlighting how Fireflies transforms conversations into useful, searchable information, making a tremendous difference in productivity and organization. Your recommendation to other professionals means a lot to us. Thank you for your fantastic feedback!
LifeMD
I could not keep my appointment due to death in family and this company was very uncaring and would not refund my money 😒. If a company doesn't care about your loss then they surely don't give af about you, JUST GETTING MONEY.
Reply from LifeMD2026-08-05
We are so sorry to hear about your loss and the difficulty you experienced with your appointment. We understand how upsetting this situation must be, and we truly regret that we were unable to provide a more satisfactory resolution.
LifeMD
Ursula Casey was amazing with all the information she provided me and was very helpful in my decision to start the journey of weight loss.
Reply from LifeMD2026-08-05
We're so happy to hear that our team member provided you with amazing information and was very helpful in your decision to start your weight loss journey. Thank you for your wonderful feedback!
LifeMD
This was a terrible experience, avoid!! They failed to place an order so I was out of the pills for two weeks and it took 3 phone calls to get something done. Their pricing is crazy and, I found it to be, hidden and confusing. I signed up believing it was $149 a month, didn’t know that didn’t include the pills or that when you get to a dosage that actually works it is $300 a month for the pills plus a $149 for their service totaling $449. I feel deceived and conned. Highly suggest reading everything because there are many confusing charges. Also, if you have to contact them by phone the wait times are ridiculous. my suggestion: Avoid Avoid Avoid!!!!
Reply from LifeMD2026-08-05
We sincerely apologize for the frustrating experience you've described. We understand your concerns regarding the order placement, pricing clarity, and wait times. We are actively working to improve our processes and communication to ensure a more transparent and efficient experience for all our members. Your feedback is invaluable as we strive to make necessary improvements.
LifeMD
Nurse Maria showed real concern about my conditions and helping me to lose the weight I need to become a better version of myself!
Waiting on insurance verification! 🙏🏼🤞🏼🤗
Reply from LifeMD2026-08-05
We are so happy to hear about your positive experience and that we could provide you with such supportive care. We are here to help you on your journey!
LifeMD
I felt like I was talking to a friend who genuinely had my best interest at heart. It didn’t seem like a sells call or anything like that. She laughed at my corny jokes, answered all my questions, went above and beyond and was very welcoming. GIVE THIS LADY MORE MONEY!!!!!! Thanks!
Reply from LifeMD2026-08-03
We're so happy to hear you had such a positive experience and felt so comfortable during your call! It's wonderful that our team member went above and beyond to assist you. We truly appreciate your kind words.
LifeMD
Absolutely abysmal. You pay to have prescriptions written. If you want nutritional support or have questions, you’re lucky if you can get a rushed 15 min appointment. Most of my questions went unanswered. Not worth the money!
Reply from LifeMD2026-08-05
We appreciate you sharing your experience and feedback. We are concerned to hear about your difficulty getting questions answered and the rushed appointment. We are always working to improve our services and will review your comments internally.
LifeMD
If I could give them -20 rating I would. Between Feb. 2026 and Aug. 2026, they have charged by FSA benefits card in excess of $2000, and I have received no product or services from them.
They were unable to finish my "on-boarding," so I can't log-in to access customer service. They bombard me with text messages that claim to be from an active mailbox, but I have not received any responses. There are many alternatives, including through your human doctor. Pick one of those! If I receive a full refund from them, I will revise this review, but I don't have any hope of that.
Reply from LifeMD2026-08-05
We are very concerned to hear about the significant charges to your FSA card and the difficulties you've experienced with onboarding and accessing customer service. We understand how frustrating it must be to not receive products or services after being charged, and to face communication issues. We are actively looking into these matters to prevent similar situations.
LifeMD
They are excellent!! They tend to your needs easy to connect with. I personally recommend them for a weight loss journey or any other complications a person may have
Reply from LifeMD2026-08-03
We're so happy to hear that you find our team excellent and easy to connect with! We appreciate you recommending us for a weight loss journey or any other complications.
LifeMD
Ruslan was absolutely amazing from start to finish! He was incredibly friendly, knowledgeable, and took the time to answer every question I had without ever making me feel rushed. He explained everything clearly, made the entire intake process easy to understand, and was so patient throughout the conversation. It's rare to come across someone who is not only professional but also genuinely kind and willing to help. Thank you, Ruslan, for providing such outstanding customer service!
Reply from LifeMD2026-08-03
We're so pleased to hear about your positive experience! It's wonderful to know that our team member was friendly, knowledgeable, and made the process easy and clear for you. We truly value providing outstanding customer service.
LifeMD
Chultzy helped me with everything. She was patient and helpful setting everything up. I hope she will be able to help me the rest of the way.
Reply from LifeMD2026-07-31
We're delighted to hear about your positive experience and that you found the assistance so patient and helpful in getting everything set up. We appreciate your kind words and look forward to continuing to support you.
LifeMD
Medicine showed up on time for first 3-4 months than was a lag. After couple more months I thought I had canceled there service but was only a pause they say?? Cancel is cancel, not paused. Of course they charge me for 3 months of service that I will not use. LifeMD are Crooks at the end of when you want to cancel. Deduct funds without you knowing.I asked nicely for a refund and get the run around??
Would not recommend Life MD
Reply from LifeMD2026-07-31
We are truly sorry to hear about the confusion and frustration regarding your service cancellation and subsequent charges. We understand how upsetting it is to be charged for services you believed were canceled. We appreciate you bringing this to our attention.
LifeMD
I was charged again even after I told this company to cancel my account. They charged me $19 for the weight management portion (that I can’t even use because they canceled my account) I am going to do a stop charge on this company, be very careful. No one ever answers the phone or answers my emails. Now I have no way of taking my credit card payment off
Reply from LifeMD2026-07-31
We sincerely regret the frustration and inconvenience you've experienced regarding the charges after your cancellation request. We understand your concern about not being able to reach us and the difficulty in managing your payment information. We are actively investigating these issues to improve our service. Thank you for bringing this to our attention.
LifeMD
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