LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
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Is LifeMD legit?
LifeMD (lifemd.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 37% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the staff and medical team for their exceptional professionalism, kindness, and genuine dedication. Reviewers consistently feel supported, valued, and well-informed as team members patiently answer all questions during appointments.
Some reviewers were not happy with unexpected costs, hidden membership fees, and ongoing price increases over time. A few other people also felt that communication and response times were slow when trying to reach out for support or prescription refills. Customers frequently mentioned experiencing difficulties getting timely assistance or clear answers regarding their treatment plans through online messaging.
Auto-generated from all reviews of this business. For reference only.
I had the pleasure of speaking with Staci today about Life MD. She was absolutely wonderful. I had several questions and she took the time to answer every single question thoroughly and patiently. She explained the program in a way that was easy to understand and made sure I was comfortable and informed.
Reply from LifeMD2026-07-31
We're so glad to hear you had such a wonderful experience! It's fantastic that our team member was able to thoroughly and patiently answer all your questions, making you feel comfortable and well-informed. Thank you for sharing your positive feedback.
LifeMD
Rebecca was absolutely amazing. She was very patient with me and explained everything. She answered every question I had and even gave me her experience using the medication. Very wonderful and amazing lady.
Reply from LifeMD2026-07-30
We're so happy to hear about your positive experience! It's wonderful that our team member was patient, explained everything clearly, and answered all your questions. Thank you for sharing your feedback!
LifeMD
Chultzy was awesome! She was informed, professional, patient, had a wonderful personality and most importantly was so kind. These days good customer service is hard to come across. She is definitely the best!
Reply from LifeMD2026-07-30
We are so happy to hear about your wonderful experience! It's fantastic to know that our team member provided such informed, professional, and kind service. We truly appreciate your positive feedback.
LifeMD
Very unsafe and the nurse I talked to had no idea what she was doing. She just wanted to send me estrogen when I can’t take estrogen and she couldn’t understand why. They do NOT look out for your health. They just push pills
Reply from LifeMD2026-07-31
We're truly sorry to hear about your unsafe experience and the confusion regarding your medication. We understand your concerns about not feeling heard and the perception of just pushing pills. We're reviewing this to improve our patient care.
LifeMD
Quinn H was such a huge help. Everything was explained so thoroughly. I called a bit confused about some things but all that was cleared up before our call ended. Good customer service is so hard to find nowadays. Thank you for having a team member who is knowledgeable and exhibits pride in the service y’all are providing.
Reply from LifeMD2026-07-30
We're happy to hear that you had such a positive experience! It's wonderful that our team member was able to clarify your confusion and provide thorough explanations. We appreciate your kind words about the knowledgeable service you received.
LifeMD
Rebecca was the first person in a very long time that had so much patience helping me.
Having someone so kind was great. Very thorough and her voice was excellent. Best customer service person I've spoken to for the longest time. She's good. Needs a raise
Reply from LifeMD2026-07-30
We're so glad to hear you had such a positive experience. It's wonderful to know that our team member was patient, kind, and thorough, providing you with excellent service. Thank you for your feedback!
LifeMD
Ursula was super knowledgeable and compassionate. Her guidance was very insightful. She explained everything and guided me through the entire process.
Reply from LifeMD2026-07-28
We're so happy to hear that our team member was knowledgeable and compassionate, and that their guidance was insightful throughout the process. Thank you for your wonderful feedback!
LifeMD
They have repeatedly rescheduled me and I am out of medicine, and it takes days for them to answer a message. Both times they canceled my appointment less than an hour away from it. It is apparent they are chasing monthly subscriptions and once they have you, they do not care about you anymore. There is no way to be serious about your weight loss with a company that doesn't care if you get your medicine.
Reply from LifeMD2026-07-31
We sincerely apologize for the repeated rescheduling of your appointments and the delay in our response times. We understand your frustration, especially concerning your medication. Your feedback is important, and we are reviewing our processes to ensure better service.
LifeMD
Rebecca was extremely helpful and walked me through the entire process! She was friendly, patient and resourceful!
Reply from LifeMD2026-07-28
We're so happy to hear that our team member was friendly, patient, and resourceful in guiding you through the process! We appreciate your positive feedback.
LifeMD
Chelsea Ann was super helpful! She called back when agreed, explained everything clearly, answered all my (many!) questions clearly and patiently, and was all around pleasant to talk to. I hope the rest of the experience is as positive and that the medication works as it’s supposed to because if so, it’s saving me a lot of money, helping with my health, and ending a battle I’ve been fighting for almost two years. Well done so far!
Reply from LifeMD2026-07-28
We're so glad to hear that your experience was positive and that our team member was able to provide clear and patient assistance. We hope your treatment continues to be beneficial for your health and well-being.
LifeMD
I was charged $149.00 on 6/28/2026 then charged $199.00 on 7/2/2026. I have never talked to anyone and went with this company because I thought it was affordable. This is not affordable on my fixed income and was very misleading. Why was I charged so much?
Reply from LifeMD2026-07-31
We sincerely apologize for the unexpected charges and the confusion regarding our pricing. We understand your concern about affordability, especially on a fixed income, and regret any misunderstanding. We'd like to look into this for you.
LifeMD
I am submitting this complaint to document my experience with LifeMD regarding what I believe to be unauthorized billing practices. I contend that my credit card was charged for prescription medication that I did not authorize, order, or receive.
After notifying the company about my dispute with these charges and instructing them to stop billing my credit card, I believe that additional charges continued to occur. I respectfully request that your office review whether LifeMD’s billing and subscription practices comply with applicable consumer protection laws.
I am asking that this complaint be considered as part of any investigation into potentially unfair or deceptive billing practices affecting consumers. I have supporting documentation that includes credit card statements, billing history, correspondence with the company, account information, and any available shipping documentation.
I certify that the information provided in this complaint is true and accurate to the best of my knowledge.
LifeMD Justin Schreiber Atul Kavthekar Stefan Galluppi Shayna Webb Dray Dr. Holly Lunsford Hailey Smith John Strawn Joseph V. DiTrolio, MD Roberto Simon Joan LaRovere, MD William Febbo Calum MacRae, MD, PhD, Subject: Consumer Complaint Regarding Alleged Unauthorized Billing Practices by LifeMD 866-351-5907 (Corporate) 800-852-1575 (Patient Care) New York, NY
Stay away from this company. Went through the whole process they said my script was ordered on July 18th, and it still has not been sent. Just like what other people have said their customer service is terrible. Tried to call and just waited and waited. I keep messaging them and no real response.
Reply from LifeMD2026-07-31
We sincerely apologize for the significant delay in receiving your script and the frustrating experience you've had with our customer service. We understand your concerns and are actively working to improve our response times and communication.
LifeMD
Exactly what I've been needing for bone health and HRT! I've been looking for a couple years to find care like this. Thank you!! Appointment was quick, but so helpful!
Reply from LifeMD2026-07-24
We're so glad to hear that you found the care you've been seeking for your bone health and HRT needs. It's wonderful that your appointment was helpful and met your expectations. Thank you for sharing your positive experience!
LifeMD
I was so confused on how to do this. But Chelsea Ann walked me through everything I needed to know and answered all of my questions. I am looking forward to starting my weight loss journey
Reply from LifeMD2026-07-28
We're so glad our team could clarify everything for you and answer all your questions. We are happy to support you on your weight loss journey!
LifeMD
Be very careful with this company. Customer service is absolutely garbage. Trying to get a refund from them has been a nightmare. Once they get your card they just start charging.. all 4 times I've called the call center they are to busy call back later.. I've gotten through 2 times and both times wait times were 157 minutes.. You can press 1 not lose your place in line i have yet to get a phone call back. Ready to give up and contact my credit and put fraud on them.
Reply from LifeMD2026-07-23
We sincerely apologize for the extremely frustrating experience you've had with our customer service and the difficulties you've encountered trying to resolve your billing concerns. We understand your frustration and are truly sorry for the long wait times and unreturned calls. We are actively working to improve our support and response times.
LifeMD
I’m grateful for the prompt response from Rebecca email. I made her aware that I have made several attempts to call and that the call was terminated numerous times by the automated service. I tried again in the evening and was on hold almost 2 hours when Rebecca jumped into gear after receiving an email from me. I received a call to resolve my concerns. Thank you Rebecca!
Reply from LifeMD2026-07-23
We are truly grateful for your kind words and positive feedback. We are so pleased to hear that our team was able to assist you effectively and resolve your concerns. We appreciate you bringing the difficulties you experienced with our automated service to our attention, and we are working to improve this.
LifeMD
Chultzy was very polite and easy to talk to. She is very knowledgeable about the program and the product. Great customer service.
Reply from LifeMD2026-07-23
We're so glad to hear that our team member provided excellent customer service and was knowledgeable about our program and product. We appreciate your feedback!
LifeMD
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