LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
Written by the business, not verified by us.
Is LifeMD legit?
LifeMD (lifemd.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 37% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the staff and medical team for their exceptional professionalism, kindness, and genuine dedication. Reviewers consistently feel supported, valued, and well-informed as team members patiently answer all questions during appointments.
Some reviewers were not happy with unexpected costs, hidden membership fees, and ongoing price increases over time. A few other people also felt that communication and response times were slow when trying to reach out for support or prescription refills. Customers frequently mentioned experiencing difficulties getting timely assistance or clear answers regarding their treatment plans through online messaging.
Auto-generated from all reviews of this business. For reference only.
I have been with Lifemd for two years. I am on a maintenance plan and my weight has stayed steady with just a 2 to 3 lb fluctuation. I have never had a problem with any staff or physicians. But I don't know what is happening in the past month. If I have any concerns or questions I send a message and get a response within 24 hours. That has all of a sudden changed. I left three messages on the portal and no response. I have been calling since last week and an AI generated person "Alex" and usually get hung up on. I have requested a call back twice and no phone call. I do know if this continues I will go elsewhere. I hope this is just a problem that will get resolved soon! Very disappointed!
Reply from LifeMD2026-07-16
We appreciate you sharing your recent experience with us. We understand your frustration regarding the delayed responses and difficulty reaching our team, especially after two years of consistent service. We are actively investigating the issues you've described with our communication channels and our automated system. We value your long-standing commitment and are working to resolve these problems promptly to ensure a smooth experience for all our members.
LifeMD
On a Tuesday, I signed up for an "introductory offer - 3-month trial period" advertised at $99/month for $39 down and the ability to cancel until I authorize the prescription. On Wednesday, I questioned via the app/customer general support whether the fee included the medication. I also questioned my inability to schedule a doctor's appointment. On Friday, I received a response to the appointment, suggesting that I needed to complete the onboarding process, which I did not. Then on Monday, I received a response to the support email sent the previous Wednesday, saying the medication was "additional" without specifying a charge, and an offer to buy their "bundled membership/medication" plan, which was not clearly offered at the outset. On this same day, I was sent a flurry of messages that my rx was filled, it was sent and on its way. My credit card was charged $149 which was not only unauthorized but also the amount does not correlate to any of their marketing messages to me. When I tried to reach customer support via telephone, I was met by "Alex" a very real life-like human voice (she does not announce up front she is a robot) which will only reluctantly transfer to a live agent. Once transferred I was met with a voicemail greeting announcing their queue was 15 minutes and they terminated the call. In short, this company, despite its claims to be very diligent over its patient care, will mis-lead, withhold, then shortcut and charge without a clear explanation of costs. This company is EXTREMELY deceptive in its sales practices and should be stopped.
Reply from LifeMD2026-07-14
We sincerely apologize for the confusing experience you encountered with our service, particularly regarding pricing, communication, and customer support. We understand your frustration with the unclear charges and the difficulty in reaching a live agent. We are actively reviewing our onboarding process and customer service interactions to ensure greater transparency and responsiveness.
LifeMD
Very friendly, professional and informative, Stefanie was great!
Reply from LifeMD2026-07-16
We're so happy to hear that our team member was friendly, professional, and informative. Thank you for your positive feedback; we appreciate it!
LifeMD
Scam artists. They drag out your appointments to charge you more monthly fees before prescribing your medication. Overpriced and dishonest
Reply from LifeMD2026-07-14
We are truly sorry to hear about your negative experience and the concerns you've raised regarding our appointment and billing practices. We understand your frustration and are committed to providing transparent and honest service to all our patients.
LifeMD
Rebecca was very informative and explained everything to me if I didn't get it the first time. She was also very comforting and polite and answered all my questions regarding payments and appointments. She’s 10 out of 10!!
Reply from LifeMD2026-07-16
We're so happy to hear that you had such a positive experience! It's wonderful to know that our team member was informative, comforting, and polite, and that all your questions were thoroughly answered. Thank you for sharing your feedback!
LifeMD
So glad there are people who still take pride in a great job done. I received such great personal service from chultzy as I was listened to and guided to a solution in issues I had caused. Chultzy is the meaning of customer service with a smile. I hope in the future she is the only person who answers the phone because I feel without a doubt I will be guided in the right direction of service. Give that woman a raise. Thanks again chultzy.
Reply from LifeMD2026-07-16
We are so glad to hear that you had such a positive experience. It's wonderful to know that our team member provided excellent personal service and guided you to a solution. We appreciate you recognizing their dedication to customer service.
LifeMD
I have been dealing with this company for over a year. Never had a problem until now. I renewed my subscription and paid the monthly fee on 07/04/2026. and they charged for meds on 07/05/2026 Normally they contact me right away and order the prescription. This time however when i contacted them they said they got my payment however there is no tracking number that they could provide and that they are waiting on the pharmacy. I am completely out of my medication now. i normally get my prescription with in five days after i am charged. I was expecting it to arrive today and according to the website - it says they will get back with me. online i was informed to call 800 number its just a bot that greets you and says let me help you with that - and that is all it does - it does not help or say anything else and all you hear is dead air. I was able to finally speak to someone-- they did rush my meds to me- i am satisified now.
Reply from LifeMD2026-07-16
We appreciate you bringing these concerns to our attention. We understand your frustration regarding the delay in receiving your medication and the difficulties you've encountered with our automated phone system. We are actively investigating the discrepancy between your payment and the pharmacy's processing to ensure your prescription is dispatched promptly. We are also reviewing our customer service channels to improve accessibility and support.
LifeMD
Jared p was really helpful and knowledgeable. The whole experience just felt right
Reply from LifeMD2026-07-16
We're so happy to hear you had such a positive experience and that our team member was helpful and knowledgeable. We appreciate you sharing your feedback!
LifeMD
Rebecca H. was the customer service rep who help me getting started with my new account at LifeMD. She was very knowledgeable, professional and very patient with me. Hopefully you have more people like her. 😊
Reply from LifeMD2026-07-09
We're so glad to hear that you had such a positive experience getting started with your new account. It's wonderful to know that our team member was knowledgeable, professional, and patient with you. Thank you for sharing your feedback!
LifeMD
I am updating my review… because after it being published, they texted me and apologized for the inconvenience and are refunding my $200.
Beware that they do not return your $ if you cancel
I contacted this co. based on the reviews I saw of them online. I spoke to a woman about starting their GLP1 program. They informed me of the monthly cost. $200 per month for a month's prescription of the medication.
They did NOT inform me at that time that if you have to cancel when you've spoken to the Nurse Practitioner about starting this and they determine you have health conflicts, and they won't start the prescription that their recomendation to cancel your account - for them means they will keep that $200 they billed you (For Medication) and not return it, and not provide you with anything for that money. THIS is their CO. policy. They unapologetically shared that with me today. So I will share that with the public so others don't get burned by this CO like I just did.
Reply from LifeMD2026-07-09
We appreciate you taking the time to share your experience and feedback regarding our cancellation policy. We understand your frustration and disappointment with the outcome of your consultation and the non-refundable nature of the initial payment when a prescription cannot be issued due to health conflicts. We aim to be transparent about our policies, and we regret if this was not clearly communicated to you from the outset. We are reviewing our communication processes to ensure all aspects of our program, including our cancellation terms, are thoroughly explained to prospective clients before any financial commitment is made. Your input is invaluable as we continuously work to improve our services and client experience.
LifeMD
Chultzy was kind and supportive of me as I defined my goal which was to arrange an appointment with Dr. Doug Lucas. She called me back with the information I needed and took extra measures to resolve a technology glitch. Great customer service!!
Reply from LifeMD2026-07-10
We're so pleased to hear about your positive experience! It's wonderful that our team member was able to provide support and resolve the technical issue. We appreciate your kind words.
LifeMD
Ruslan was very knowledgeable regarding product I was interested in. Answered all my questions, was honest, very professional and kind. Was very leary about purchasing this weight loss item, but right from the start Ruslan put me at ease, I'm so excited about starting. In this day and age it's so refreshing to talk to someone who puts their heart into their job! Thank you Ruslan!
Reply from LifeMD2026-07-09
We are so happy to hear about your positive experience and that our team member was able to provide such excellent support. It is wonderful to know that we could put you at ease and make you feel confident about your purchase. We are truly grateful for your kind words and appreciate you sharing your excitement with us.
LifeMD
In the past month I have been billed $800 for a $149 offer. Their customer service is non responsive. They play with the billing so much I'm sure v I'm not the only one with billing issues. Even worse is that after numerous texts and emails they refuse to let me talk to someone.
Reply from LifeMD2026-07-09
We are truly sorry to hear about the significant billing discrepancy you've experienced and the difficulties reaching our customer service team. We understand how frustrating this must be and appreciate you bringing it to our attention.
LifeMD
They are deceitful in disclosing their fees for the medication and monthly services. They implied when I signed up that there was a promotional fee to join of $75.00 plus the cost of the medication. What they failed to mention is that $75.00 is a continual monthly cost in addition to the medication. While LifeMD has decided that they need additional clarity in disclosing their fees, bottom line is they still overcharged me and at this point should refund the entire $150.00
Reply from LifeMD2026-07-09
We appreciate you bringing this to our attention. We're sorry to hear about the confusion regarding the recurring monthly fees and how they were communicated during your sign-up. We'll review your feedback to improve our service clarity.
LifeMD
No option to cancel prescription online. Only option to cancel is a hotline. This is ridiculous given that prescriptions are filled via online intake. Seems scam like to rope you into a conversation with someone that will press on "special offers" to not cancel. Fix this. You intake online and cancellation should be the same. I'm not taking time out of my day to dial and chat.
Reply from LifeMD2026-07-07
We understand your frustration regarding the cancellation process. We apologize for the inconvenience and appreciate you bringing this to our attention. Your feedback is valuable as we continuously work to improve our services.
LifeMD
I called Life MD customer Support to verify that my upcoming order was billed correctly and being processed. The customer service representative by the name of Kim is amazing. Kim verified my identity and then proceeded to verify billing and processing. She was so kind and understanding. She did everything so well and I suggest that her fellow Customer Service representatives take note of her superb customer service. I hope I get to work with you in the future and Customer Service gets a 10 out of 10
Reply from LifeMD2026-07-08
We are so delighted to hear about your positive experience with our customer support team. It's wonderful to know that we could assist you efficiently and kindly with your billing and order processing. We truly appreciate you taking the time to share your feedback and commend our team member. We are always striving to provide excellent service, and your kind words are a great encouragement to all of us.
LifeMD
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