LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
Written by the business, not verified by us.
Is LifeMD legit?
LifeMD (lifemd.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 37% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the staff and medical team for their exceptional professionalism, kindness, and genuine dedication. Reviewers consistently feel supported, valued, and well-informed as team members patiently answer all questions during appointments.
Some reviewers were not happy with unexpected costs, hidden membership fees, and ongoing price increases over time. A few other people also felt that communication and response times were slow when trying to reach out for support or prescription refills. Customers frequently mentioned experiencing difficulties getting timely assistance or clear answers regarding their treatment plans through online messaging.
Auto-generated from all reviews of this business. For reference only.
I was upset that my plan was changed. I have no clue how it happened, because I did not do it. But when I called about a charge of over $300.00 was taken from my account, I was "given" to a real person, Nayi F. She calmly listened to me, and allowed me to talk instead of trying to "bully" me or steering me in another direction. She immediately put things back like they should have been. I've already seen the money (pending) in my account. So I know absolutely it is returned without hassle. She canceled the appointment for me that I was told to make, but didn't need. Any time I've had an issue about anything, it has been resolved very quickly and the nicest and sweetest people, like Nayi F have acted like I was a priority to them. To me, this says more about a company than anything...making me feel like I'm valuable and important to them. She was very helpful.
Reply from LifeMD2026-07-08
We are truly grateful for your wonderful feedback and are so happy to hear about your positive experience. It is incredibly important to us that our customers feel valued and prioritized, and we are glad that our team member was able to provide you with such excellent support. We understand how frustrating it can be when unexpected changes occur, and we are pleased that we could resolve the issue quickly and efficiently for you. We always aim to ensure that any concerns are addressed with the utmost care and professionalism, making sure you feel heard and respected. Thank you for recognizing our commitment to exceptional service.
LifeMD
Ursula has a great personality, she knows how to connect and relate with the customer. She is very knowledgeable and provide great information and insight. She is truly an asset to your company.
Reply from LifeMD2026-07-07
We're so happy to hear about your positive experience! It's wonderful that our team member was able to connect with you and provide such great information and insight. Thank you for your feedback!
LifeMD
Chultzy was excellent! She answered all of my questions with patience. Her customer service was impeccable!
Reply from LifeMD2026-07-06
We're so glad to hear that our team member provided excellent customer service and patiently answered all your questions! We appreciate your feedback.
LifeMD
Very disappointing customer service. I have emailed them twice about been a patient and they have not even the courtesy to respond.
Reply from LifeMD2026-07-06
We sincerely apologize for the lack of response to your emails. We understand your frustration and are truly sorry for this oversight. We are committed to improving our communication.
LifeMD
My Agent was Very friendly and excited to help me reach my goal
Reply from LifeMD2026-07-06
We're delighted to hear that your agent was friendly and enthusiastic about helping you achieve your goals. Thank you for sharing your positive experience!
LifeMD
Both times I was ready for refill on prescription there were issues. Now I have a ~10 day gap in med!
Reply from LifeMD2026-07-06
We appreciate you sharing your experience. We are concerned to hear about the difficulties with your prescription refills and the gap in your medication. We are reviewing our processes to prevent this from happening again.
LifeMD
This company is one of those scam companies that take your money and is hard to cancel. I have already canceled my account and yet… here we have ANOTHER email about them trying to take out $7. DO NOT trust this company! I have emailed them and received no response. I was going to call but with others saying they can’t get ahold of anymore, I’m started to second guess if I’ll be able to talk to an actual person.
Reply from LifeMD2026-07-06
We regret to hear about the difficulties you've experienced with your cancellation and the unexpected email regarding a charge. We understand your frustration with the lack of response and the challenges in reaching us. We are actively looking into these issues to improve our communication and cancellation process.
LifeMD
This company basically took our money and would not refund the money. The cost advertised on the site is not the cost that is charged. Very long wait times to even speak to someone just to be told funds would not be refunded for an unauthorized charge. I never spoke to anyone on the site regarding health or medication that was prescribed so what was the extra cost for? Ended up filing dispute with the bank to try to get our money back. Never again will I use something like this. As soon as I saw it was a California company I should have known to stay away.
Reply from LifeMD2026-07-06
We are truly sorry to hear about your frustrating experience with the charges and the difficulty you faced in resolving this matter. We understand your concern regarding the discrepancy between advertised and charged costs, as well as the long wait times. We are reviewing your feedback to improve our billing clarity and customer service.
LifeMD
All the doctors are very friendly, professional and knowledgeable. All medications arrive correctly and ahead of schedule. The customer service is outstanding
Reply from LifeMD2026-07-06
We're so glad to hear that our doctors are friendly, professional, and knowledgeable. We appreciate your kind words about our customer service and timely medication delivery!
LifeMD
Dr. Domingo was friendly, asked great questions, good listener and we came to an agreeable plan fairly quickly. He is very knowledgable and helpful.
Reply from LifeMD2026-07-06
We're so glad to hear you had such a positive experience! It's wonderful that our team member was friendly, knowledgeable, and helped you create a plan quickly. Thank you for your feedback.
Life MD
You cannot speak to anyone!! I have been waiting five days and no call. But you can bet my payment was processed!! SCAM SCAM SCAM SCAM SCAM SCAM SCAM!!! I was so excited to get relief from my debilitating menopause symptoms and just got s slap in the face!!!!!!!
Reply from LifeMD2026-07-01
We are truly sorry to hear about your frustrating experience and the difficulties you've faced trying to reach us. We understand your disappointment, especially when seeking relief. We are actively investigating this communication breakdown to prevent future occurrences.
LifeMD
The initial cost of $399 does not cover anything! The initial consultation is an additional $79 and I have no doubt the rx would be an additional cost on top of all that! I would have known this if it wasn't impossible to speak to a person regarding concerns. My call wasn't returned for over 5 days. Talk about hidden costs, lousy website and taking advantage of people? For that I give them 5 stars.
Reply from LifeMD2026-07-01
We sincerely apologize for the frustration and inconvenience you've experienced regarding our pricing structure and communication. We understand your concerns about additional costs and the difficulty in reaching a representative. We are actively working to improve our transparency and response times.
LifeMD
This is my first time talking to a doctor and I really like Dr. Hoang. She listened to my questions and had recommendations and this to be aware of. She also ordered blood work.
Reply from LifeMD2026-06-30
We're so glad to hear about your positive first experience with us! We appreciate you sharing how well our doctor listened and provided helpful recommendations.
LifeMD
Very unhappy with results and this is a scam.
I purchased this without any type of medical contact, advice, or testing with the promise that it would help with my menopause. After trying the product for several weeks, it did absolutely nothing to sooth my symptoms. When contacting the company for a refund they stated that once the product had been used they could not offer a refund. So my question is, how in the heck can you see if this will work if you can't try it. A really nice business model where the company never looses because the second you open the box, it's considered used and they will not refund. Also, how can they provide hormone and medical prescription without a single doctor diagnosing me or contacting me, this should be illegal. I plan on filling a complain with the Better Business Bureau and the CA Medical Board.
UPDATE: They state to contact their customer service department to rectify the issue however this is an attempt from them to appear that they care, they don’t. Before posting my review which was a last resort I contacted them several times. They neither wanted to speak to me or be willing to “rectify the issue.” Stay away from them, I know a lot of you are suffering like me but they are just taking your money.
Reply from LifeMD2026-06-30
We're so sorry to hear your experience with us was unsatisfactory. We would love the opportunity to speak with you and ensure you are 100% satisfied with our services.
Please reach out to [email protected] at your earliest convenience, and someone from our management staff will contact you to rectify the situation.
LifeMD
I would give them a 0 if I could. It is very difficult to reach a live agent for billing concerns. It’s all automated and no one seems to answer your questions. I tried to cancel my subscription on line and still getting charged for the service.
Reply from LifeMD2026-06-30
We are sorry to hear about the difficulty you experienced reaching a live agent for billing concerns and the trouble with canceling your subscription. We appreciate you bringing this to our attention.
We're so sorry to hear your experience with us was unsatisfactory. We would love the opportunity to speak with you and ensure you are 100% satisfied with our services.
Please reach out to [email protected] at your earliest convenience, and someone from our management staff will contact you to rectify the situation.
LifeMD
Absolutely satisfied with the decision I made to go with LifeMD, and honored that Ms. Tenae Griffin is my care giver, she is beyond a amazing person.
Reply from LifeMD2026-06-29
We're so happy to hear that you are satisfied with your decision and that your experience with our team member was beyond amazing. Thank you for sharing your wonderful feedback!
LifeMD
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