LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
Written by the business, not verified by us.
Is LifeMD legit?
LifeMD (lifemd.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 37% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the staff and medical team for their exceptional professionalism, kindness, and genuine dedication. Reviewers consistently feel supported, valued, and well-informed as team members patiently answer all questions during appointments.
Some reviewers were not happy with unexpected costs, hidden membership fees, and ongoing price increases over time. A few other people also felt that communication and response times were slow when trying to reach out for support or prescription refills. Customers frequently mentioned experiencing difficulties getting timely assistance or clear answers regarding their treatment plans through online messaging.
Auto-generated from all reviews of this business. For reference only.
Online selected the introductory $39 for first month and ~$850 for rest of the year GLP-1 medication. Gave all payment information. Then the site immediately asked to confirm a $159/month plan. I do not agree. They still charged me $39 and did NOT ship the first month of medication. Every attempt to contact them was not responded to.
Reply from LifeMD2026-07-20
We are truly sorry to hear about the confusion regarding your medication plan and the billing discrepancy you experienced. We understand your frustration with the unresponsiveness of our contact channels and the delay in receiving your medication. We are actively working to improve our communication and service delivery.
LifeMD
Patrick Curry explained everything to me. He asked questions, I asked questions. It was a positive experience. Looking forward for the medicine to have a profound effect on me. Thank you
Reply from LifeMD2026-07-20
We're so pleased to hear that your experience was positive and that everything was clearly explained. We hope the medication brings you the profound effect you're looking forward to.
LifeMD
I tryed " sleep aid Ramelton for a week, and NOTHING helped using their sleep aid.. I was not happy spending 75.00 dollars since They only take Blue cross, insurance.. I had to pay.
Corky Parks, here. Unhappy about Ramelton sleep aid.
Reply from LifeMD2026-07-20
We're truly sorry to hear that the sleep aid didn't provide the relief you were hoping for and that you're unhappy with the cost. We understand your frustration, and we appreciate you sharing your experience.
LifeMD
By far the worst site for the meds . They have no problem overcharging your credit card.Had to call 4 time for over $600 in refunds and them when I sais enough is enough with babysitting my account the did not want to prorate the membership and felt they did nothing wrong 4 times because the refund it after be told to 2-3 weeks later each time
Reply from LifeMD2026-07-20
We are truly sorry to hear about the significant billing issues and the frustration you experienced with our customer service regarding refunds and membership. We understand how upsetting it is to deal with such repeated problems. We are reviewing your feedback to improve our processes and ensure this doesn't happen again.
LifeMD
I cancelled my subscription twice, And they charged my account after i suspended everything. Call them several times and they tell you theres nothing they can do and will charge you again. AVOID.
Reply from LifeMD2026-07-17
We sincerely apologize for the frustration and inconvenience you experienced with the subscription cancellation process and the subsequent charges. We understand how upsetting this situation must be. We are reviewing your feedback to improve our services.
LifeMD
He was extremely nice explained everything , answered every question was just a very nice Dr. very pleased to have met him.
Reply from LifeMD2026-07-17
We're so happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback regarding the doctor's kindness and thorough explanations.
LifeMD
Cancelled account and billed me for 4-cylces $891.00
I was told my account was cancelled in October of 2025. I even have the email. I was continued to be billed for the next 4 cycles. A total of $891. I never caught it because it was on my HSA Card. They were billing me for GLP-1 that was cancelled. When I tried to resolve it, they told me it was because I still had access to consultations. I have INSURANCE and MY OWN Dr. Why would I want to keep consulting you if I cancelled? What a joke. Horrible Customer Service.
Reply from LifeMD2026-07-20
We sincerely apologize for the frustrating experience you've described regarding your account cancellation and the subsequent billing issues. We understand how concerning it is to be charged for services you believed were canceled, especially when you have your own medical care. We regret any confusion or inconvenience this situation has caused.
LifeMD
The entire team's dedication and professionalism is an A+. Everyone has always so far helped me get a stressless start to my weight loss journey. And when things weren't going in the correct direction, they got me an appointment with Dr.Lee. He was so kind especially with his out of this world " bedside manner" that shines through like the sun. I feel much better now about my future weight loss journey!!! Thank you all for jobs well done.
Reply from LifeMD2026-07-17
We are so pleased to hear about your positive experience and that our team's dedication helped you start your weight loss journey stress-free. It's wonderful to know that you feel much better about your future progress!
LifeMD
Fransheska was amazing. She answered all my questions, very helpful, gave great information about the medicine and process of everything. She has a pleasant demeanor that is good for customer service.
Reply from LifeMD2026-07-16
We're happy to hear that your experience was so positive. It's wonderful to know our team member was so helpful and provided such great information. Thank you for your feedback!
LifeMD
So far very underwhelming -the site has a million technical issues. I paid 4 days ago and still it says I need to do a bunch of things online but when you try to resolve it the site won’t let you and says it’s all completed. I waited on hold the first day for 30 minutes then again for 20 more. I finally reached a person and nope -still not able to do my appointment.the person I spoke to also had problems with the website and it was doing the same thing for them. Sent several messages etc, emailed and texted.. I’m getting a refund if I don’t hear something by the weekend. I’d use a different provider. Save your money and energy. I’m going back to my former provider.
Reply from LifeMD2026-07-17
We sincerely apologize for the frustrating experience you've had with our website and customer service. We understand your disappointment with the technical issues and the difficulty in resolving your appointment. Your feedback is important, and we are actively working to improve our systems.
LifeMD
I tried to cancel my prescription as it is more expensive than advertised. When you email customer support, you get no response. I have sent several emails over the last few days and have not heard back. When you contact any type of Healthcare provider or company, you should receive a somewhat quick response. They allegedly send your prescription to Lilly direct. When you call Lilly, they have no record of you. I have sent numerous messages to cancel everything and close my account. When you call you speak to a robot named Alex who has a different voice every time. In addition depending on what reason you say you are calling for, you are either disconnected or placed on hold for a ridiculous length of time. I am doubting the legitimacy of this website. The advertising of lower prices is misleading and false. I will be contacting my bank to dispute charges, my employers benefits department that advertised this app, BenefitsHub that advertisedthis app, the Better Business Beurau and Medical Board. I have been a Healthcare Professional for over 30 years. It is appalling to see this happening in Healthcare. This company, if they are legitimate, is a disgrace. I do not advise using this company.
Reply from LifeMD2026-07-16
We are truly sorry to hear about your frustrating experience with our service, particularly regarding the pricing discrepancy and the difficulties you encountered trying to reach our customer support. We understand your concerns about legitimacy and the issues with prescription fulfillment and appreciate you bringing these serious matters to our attention. Your feedback is invaluable as we strive to improve our processes and communication.
LifeMD
Stacy was pleasant and patient with ALL my questions. She was compassionate and answered my questions clearly with great detail. Her professionalism and knowledge of the product and process was my deciding factor in choosing your company
Reply from LifeMD2026-07-16
We're so pleased to hear about your positive experience! It's wonderful that your questions were answered clearly and in detail, and that you felt supported throughout the process. We appreciate your feedback.
LifeMD
Life MD, has been great on helping me with my weight loss journey? Wegovy wasn't working so they got me switched to zepbound. The doctor listens to my concerns and it never feels like next patient. There is always someone available, my care team is also very quick to respond. Have been with them for awhile have tried a couple other online ones prior and it felt like a run around.
Reply from LifeMD2026-07-16
We're so happy to hear about your positive experience with your weight loss journey and that our team has been supportive and responsive. It's wonderful to know you feel heard and well-cared for.
LifeMD
It advertised as $39 first month then $99/month after and required credit card information to sign up. After I put in my credit card. It prompted for me to fill out a profile and showed the price of $149/month. I stopped there and did not want to proceed further. However, the $39 went through even though I did not complete the process. It did not send me any information or let me know if it would send me the GP1. I tried to call several times and always ended up with AI who disconnected me when I asked to talk to a real person or let me wait for hours till I hang up. it even told me that it would not refund my $39 and nothing I could do. I had to cancel my credit card so it won't be able to charge me again. It was such horrible experience. You won't be able to talk to anyone and they would just keep charging your money.
Reply from LifeMD2026-07-14
We sincerely apologize for the frustrating experience you encountered with our sign-up process and billing. We understand your disappointment and concern regarding the unexpected charge and the difficulty in reaching a live representative. We are actively investigating these issues to prevent similar occurrences in the future.
LifeMD
They charged me $139 and $39. I did not receive anything but the $39 product due to getting caught in a loop on their website asking for pharmacy. I immediately reached out to let them know but they still charged the $139. DO NOT USE THIS SITE.
Reply from LifeMD2026-07-14
We apologize for the frustration and inconvenience you experienced with the website and the billing error. We understand how concerning it is to be charged for a service you didn't fully receive. We are looking into this matter to understand what happened and will follow up with you.
LifeMD
Cancel everything I signed up for because I can’t reach anyone and no one will return calls
Cancel everything I signed up for. I have been trying to reach a person no one will return my call or text me. I’ve called 4 times and now I’ve been on hold for one hour and 56 minutes.
I was told I can talk to someone and ask questions but that was a lie. Send refund for my three months since I can’t get anywhere with u people.
Reply from LifeMD2026-07-14
We sincerely apologize for the extreme difficulty you've experienced trying to reach us and the extended hold times. We understand your frustration with the lack of communication and the unfulfilled promise of support. We regret that your experience has been so negative, and we are looking into your refund request for the three months.
LifeMD
Although I wasn't a candidate for hormone therapy, Lauren was very helpful and engaging. She answered all of my questions, and gave me great feedback.
Reply from LifeMD2026-07-16
We're so glad to hear that our team member was helpful and engaging! We appreciate you noting that they answered all of your questions and provided great feedback. Thank you for your kind words!
LifeMD
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