I was upset that my plan was changed
I was upset that my plan was changed. I have no clue how it happened, because I did not do it. But when I called about a charge of over $300.00 was taken from my account, I was "given" to a real person, Nayi F. She calmly listened to me, and allowed me to talk instead of trying to "bully" me or steering me in another direction. She immediately put things back like they should have been. I've already seen the money (pending) in my account. So I know absolutely it is returned without hassle. She canceled the appointment for me that I was told to make, but didn't need. Any time I've had an issue about anything, it has been resolved very quickly and the nicest and sweetest people, like Nayi F have acted like I was a priority to them. To me, this says more about a company than anything...making me feel like I'm valuable and important to them. She was very helpful.