LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
Written by the business, not verified by us.LifeMD (lifemd.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 37% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-07.
Reviewers had a great experience with this company. Consumers frequently praise the staff and medical team for their exceptional professionalism, kindness, and genuine dedication. Reviewers consistently feel supported, valued, and well-informed as team members patiently answer all questions during appointments. Some reviewers were not happy with unexpected costs, hidden membership fees, and ongoing price increases over time. A few other people also felt that communication and response times were slow when trying to reach out for support or prescription refills. Customers frequently mentioned experiencing difficulties getting timely assistance or clear answers regarding their treatment plans through online messaging.
Auto-generated from all reviews of this business. For reference only.Ive had 3 appoinments and there is no waiting once appoinment starts, so time well managed. Doctors are caring, efficient and knowlegable. Great experience!
We're so pleased to hear that your appointments have been well-managed and that our doctors are caring, efficient, and knowledgeable. Thank you for sharing your great experience! LifeMD
They started out good, fast replies and shipping quick. But trying to cancel now for over a week and NO replies to any of the multiple messages on the app. I was just going to suspend my subscription for a few months till I get financially better, but no, not anymore. I just want to cancel period. So disappointed.
We sincerely apologize for the frustration and disappointment you've experienced with our communication regarding your cancellation request. We understand your concern and are actively looking into why your messages went unanswered. We appreciate you bringing this to our attention. LifeMD
If I could go lower I would. Way overcharged me after agreeing to $599for 3 months. Ended up charging my card an extra $200 dollars even after I quit their crappy program. RUN from this company. They are dishonest.
We are truly sorry to hear about your billing concerns and the issues you experienced with our program. We understand your frustration and are reviewing your feedback to prevent similar situations. LifeMD
My experience with LifeMD has been extremely frustrating. Multiple appointments were scheduled in the wrong time zone, and the provider I eventually spoke with wasn’t licensed in my state. She arranged a follow‑up for 3pm, but the system showed it as 2pm, causing me to miss the visit despite logging in early.These repeated errors have made me lose confidence in LifeMD’s ability to manage my care. They can't even tell time.
We are truly sorry to hear about the frustrating experience you've had with scheduling and provider licensing. We understand how these repeated errors have impacted your confidence in our services. We are actively looking into these issues to prevent them from happening again. LifeMD
We are so glad you had an excellent experience with us. We appreciate your positive feedback! LifeMD
I have been generally very pleased, being a LifeMD member for over two years. I remember being nervous to try weight loss management and felt comfortable with doing this from the comfort of my own home. I'm thrilled to say I've lost over 125lbs!! This has been a life-changing experience--as I was diagnosed with severe insulin resistance since 1998. I'm grateful for this platform. First of all, I would give LifeMD a 5 Star review---and I almost did, and would feel 4.5 is probably more accurate. The first year everything went like clockwork! Then I started to see customer service not as strong/reliable. I attribute this to their rapid growth and demands for service new subscribers. At times, I have experienced at times a delay of response by staff after submitting medication refills. It used to be same day or next day. Now, the delay can be up to a week or so--and sometimes I have not even gotten a response at all. This is frustrating! Fortunately, they have a way you can instead request a video appointment instead. I've had to do that a few times, (the last two months) which I truly don't mind. However, when you try to get this appointment--- sometimes the computer doesn't offer you a date until several days to an additional week. So if you're already several days waiting for your medication refill, you can't afford to wait an additional week more. For example, I submitted my renewal request last week, and heard nothing for many days. Then over the weekend, I decided to ask for a video appt. The earliest it would give was 8/21. That was too long! So I waited. Then, last night I logged in and tried again---and I was in luck!!! I could get an appointment today at 1PM. In conclusion, when all goes to plan, the Life MD physicians and practitioners are extremely caring and thorough-- unlike other online services I've heard about. THAT is 5 star. But the operational challenges are what caused me to give 4 star review. Some plans I have heard don't even see you or have you record your weight progress. Therefore, I feel LifeMD has the right set-up on follow through and managing GLP-1 support, just needs a more efficient way to manage refill requests. Also, one other area that could be improved is that Life MD weight membership used to cover general health as well. Such as colds and everyday ailments---maintenance for common refills. I utilized this well on one occasion. However, the next time I tried to schedule about anything other than weight loss, they said there was a separate membership or flat chargeable fee in advance to even be able to book the appointment. I feel it would be nice to have been made aware of the change, and there needs to be more transparency in the plans offered or what you're paying for. Expanded support would be attractive to me since the medication membership itself is pricey. Would be great to have access to all telemedical services included in our plan--or one-stop medical service. All in all, I'm still pleased--just hoping operational efficiency improves.
We are incredibly happy to hear about your significant weight loss journey and the positive impact our platform has had on your life over the past two years. It's truly inspiring to learn of your success in managing insulin resistance. We sincerely appreciate your detailed feedback regarding the recent challenges you've experienced with customer service and medication refill requests. We understand how frustrating delays in response times and appointment scheduling can be, especially when managing ongoing treatment. Your insights into the operational challenges, particularly with the increased demand, are valuable. We are actively working to streamline our refill processes and improve the efficiency of our scheduling system to ensure a more consistent and timely experience for all our members. We also acknowledge your comments about the changes in our membership coverage for general health services and the desire for greater transparency in our plans. We are continuously evaluating our offerings to provide the most comprehensive and clear services possible. Your suggestion for expanded, all-inclusive telemedical support is duly noted as we strive to enhance our member experience. We are committed to improving our operational efficiency to match the high quality of care provided by our physicians and practitioners. LifeMD
i went to another company due to lack of communication between your office and me. i am with Trim RX and they respond to my questions within 12 hours. i waited weeks to hear from you.
We appreciate you sharing your experience. We understand your frustration with the communication delays and are actively working to improve our response times for all inquiries. LifeMD
This place is all about money it doesn't care about patients it send me the injection and one the needle didn't even puncture the skin, an elite. All the fluid on my leg didn't even wanna me. Refund me, they kept giving me the runaround to call the pharmacy back and forth and the first injection that I ever got from them. I don't think there was any even nothing inside of there. Don't waste your money
We are truly sorry to hear about your frustrating experience with the injection and the subsequent difficulties you faced. We understand your concerns about the effectiveness of the product and the runaround you received. We are reviewing our procedures to prevent similar situations. LifeMD
Lost 200.00 on a new customer signup. They took my money and never sent medicine. Then found c out shipping weakest formula and spending 6 months getting back to prescription strength I had before.
We are truly sorry to hear about your experience and the issues with your order and medication. We are committed to ensuring our customers receive their products and the correct formulations. We are reviewing your feedback to prevent similar situations. LifeMD
My experience started off great, but drastically took a left turn after I received my first dose of Wegovy. Hard to get straight answers from the chat and hard to get a response in 24 hours or less. They tell me to get labs done then a representative tells me i dont need them, and doesn't follow up with further questions that i asked. It kinda feels like, once they get your $ they've accomplished their mission. They don't do a thorough background check of medical records. I know, because I am a retired military vet and they don't have access to my records. Typical large corporation thats out for the money instead of actually helping the customer.
We are truly sorry to hear that your experience took such a negative turn after starting your medication. We understand your frustration regarding the communication challenges and the conflicting information you received about lab tests. We also regret that you feel your medical history was not thoroughly reviewed. Your feedback is important to us, and we are committed to improving our services. LifeMD
Dajah was very nice with straight forward service. Simply The Best
We're so happy to hear you had such a positive experience and found our team member to be very nice and straightforward. We appreciate you sharing your feedback with us! LifeMD
Dajah is a consummate professional who expertly handled my issue.
We're so glad to hear that our team member expertly handled your issue. Thank you for sharing your positive feedback with us! LifeMD
Pros- I got the meds shipped pretty quick. Reasonable cost for GLP-1 App moderately easy to navigate Cons- TERRIBLE response time from their customer service departments via the app and their “customer service” email they list on the app if you need help. Emailed on 8/6/2026 a question- haven’t heard a word back and it’s the 13th. According to their app “please allow up to 24 hours for response” I messaged two different ways on the app on 8/10/2026- one on front desk section and one on care team section Haven’t heard a word back at ALL!!! They sure took my money quickly All I was trying to find out was the tracking number for my shipment because they sent me a message saying my shipment had shipped and gave me a USPS tracking number but the number wouldn’t work to track. Package showed up via Fed EX. Company seems poorly run! Do better Life MD Here Life MD let me copy and paste your response for you. Since you truly aren’t going to try and improve anything that comes from these complaints. Here’s what response I will get from Life Med We are truly sorry to hear about your frustrating experience with the membership charges and cancellation process. We understand your anger and disappointment regarding the unexpected charges and the difficulty you faced in trying to cancel. We are reviewing your feedback to improve our services and ensure a smoother experience for everyone.
We appreciate you taking the time to share your feedback regarding your recent experience. We sincerely apologize for the significant delay in our customer service response times and the confusion with your shipment tracking. We understand how frustrating it must have been to not receive a timely reply to your inquiries, especially when trying to track your medication. We are actively reviewing our communication channels and internal processes to ensure we provide prompt and accurate support to all our customers. Your comments about the tracking number discrepancy and the overall impression of our operations are taken very seriously, and we are committed to making improvements. We would love the opportunity to speak with you and ensure you are 100% satisfied with our services. Please reach out to [email protected] at your earliest convenience, and someone from our management staff will contact you to rectify the situation. LifeMD
Wife MD stole over $400 out of my account. I had to close my account now and open a new one with the bank I never even talk to anyone or prescribed anything. So so I ask everyone to check their accounts to make sure they’re not pulling out money that they should not be. They are a scam all about the money!!
We are very sorry to hear about the unauthorized charges and the difficulties you experienced, leading you to close your account. We understand how frustrating and concerning this situation must be, especially since you never received any services. We are looking into this matter to understand what happened. LifeMD
Fransheska.. great rep and patient
We are so glad to hear that our representative provided you with excellent and patient service. We appreciate your kind words. LifeMD
Easy to log onto the appt and the doctor was very friendly and knowledgable.
We are so pleased to hear that you found our app easy to use and that your doctor was friendly and knowledgeable. Thank you for sharing your positive experience! LfieMD
Do NOT sign up unless you completely understand there's hidden membership charges! I subscribed for the sleep medication didn't like it and I tried several times to go to my patient portal to cancel my membership and there is no tab for it! So customer service gave me a number to call and it was there so called billing company RexMd and the agent confirmed nope you dont have an option to cancel amd they charged me $360.00 for one measly bottle of sleep drugs!! He basically said too bad no refund is going to happen. I am so angry and disappointed you've been warned.
We are truly sorry to hear about your frustrating experience with the membership charges and cancellation process. We understand your anger and disappointment regarding the unexpected charges and the difficulty you faced in trying to cancel. We are reviewing your feedback to improve our services and ensure a smoother experience for everyone. LifeMD
Cannot cancel. They charge my card without providing anything. Because of a $297 charge a month after zero contact and various emails telling them to stop my enrollment, I had to change my bank account. There is no way to cancel this once you start into it. Stay away
We are very sorry to hear about the difficulties you experienced with canceling your account and the unauthorized charges. We understand how frustrating this situation must be. We would appreciate the opportunity to speak with you and address these concerns. LifeMD
Life MD’s service subscription terms were unclear. It was not clear that the medication was charged separately from a $100/month service you have to purchase to get access to the medication, I was supposed to receive a live screening before any medication was prescribed. No screening ever took place. The medication was prescribed and shipped anyway. It was shipped to my honeymoon rather than to a pharmacy in spite of my being informed it would going to a pharmacy…that’s illegal in my state. When I called, then e-mailed. No one ever wrote back or answered. I then cancelled my $100/month service she asked for my money back. Three e-mails over a week were never replied to. It’s like there’s no one behind the wheel. Post script: Life MD has now responded to my Trustpilot review, but still have not responded to my original e-mail inquiry nor my follow up inquiry. Why is it so common now for companies to respond to reviews far more quickly that they do direct customer service inquiries?
We appreciate you sharing your detailed feedback regarding your recent experience. We are concerned to learn about the issues you encountered with our service terms, the live screening process, medication delivery, and our communication. We are actively reviewing your feedback to understand where our processes fell short and to prevent similar situations for others. We are committed to improving our clarity and responsiveness. LifeMD
Even after confirming my cancellation on Jan 7th, 2026, LifeMD has been draining money from my checking account for the last six months! I’ve emailed, texted, and called with zero response. Terrible customer service and complete thieves to boot. Avoid this company!
We sincerely apologize for the billing issues you've experienced after confirming your cancellation and the lack of response to your attempts to contact us. We understand your frustration and are looking into this matter to resolve it promptly. LifeMD
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