LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
Reviewers had a great experience with this company. Consumers frequently praise the staff and medical team for their exceptional professionalism, kindness, and genuine dedication. Reviewers consistently feel supported, valued, and well-informed as team members patiently answer all questions during appointments.
Some reviewers were not happy with unexpected costs, hidden membership fees, and ongoing price increases over time. A few other people also felt that communication and response times were slow when trying to reach out for support or prescription refills. Customers frequently mentioned experiencing difficulties getting timely assistance or clear answers regarding their treatment plans through online messaging.
Customer service response time is terrible. I waited for hours for a return call only to be disconnected immediately. I called and got put to the back of the line, again. It's been 6 hours since my original call, still waiting. Previously, I waited DAYS for a call back. Leaving a message in the portal is a waste of time. No one replies.
LifeMD 回复2026-06-30
We sincerely apologize for the extremely long wait times and the frustration you experienced trying to reach our customer service team. We understand how inconvenient and disheartening it is to be disconnected and to wait for extended periods. We are actively working to improve our response times and ensure a smoother experience for our customers.
LifeMD
She is totally amazing. The scheduling was miscommunicated to her and me, but it was well worth the wait. She truly deserves a promotion and a raise in income. It's rare that you actually get someone who listens, trains, and administers in a very short period of time. SHE (Dr. Sasha Davidson) IS SIMPLY THE BEST!!!!! Thank You.
LifeMD 回复2026-06-29
We are so happy to hear about your wonderful experience and appreciate you sharing your positive feedback! It's truly rewarding to know that our team member made such a positive impact. We value your kind words and will certainly pass them along. Thank you for your patience and understanding regarding the scheduling.
LifeMD
We appreciate your feedback regarding personal accountability and privacy. We are always working to ensure a secure and respectful environment for everyone.
LifeMD
I was charged $149 for nothing! I have not received anything and i NEED to speak to a human to cancel! Cannot get anyone over the phone, emailed and nothing! I want to cancel and be refunded! Worst company and customer service! I want my money back!!!!
LifeMD 回复2026-06-29
We sincerely regret that you were charged and have not received anything, and we apologize for the difficulty you've experienced trying to reach us to cancel and request a refund. We understand your frustration and are looking into this matter to improve our service.
LifeMD
I want to take a moment to express my heartfelt gratitude for the outstanding care I’ve received. You have consistently gone above and beyond to make me feel valued and supported. Your kindness, professionalism, and attentiveness truly make me feel like I’m an important individual, not just a patient.
Thank you for creating such a comforting and encouraging environment. It means so much to me and has made a real difference in my experience.
LifeMD 回复2026-06-25
We are so grateful for your kind words! It truly means a lot to us that you feel valued and supported. We are committed to providing a comforting and encouraging environment for everyone.
LifeMD
Living that Chef life is tough sometimes. Taking care of others before yourself. LifeMD gives me that extra push that I may need.
LifeMD 回复2026-06-25
We're so glad LifeMD helps you prioritize your well-being while managing your demanding chef life. Thank you for sharing your positive experience!
LifeMD
The quality level of professionalism, with Ursula Casey. She took time and patience to make sure all my questions were answered and that I would fully understanding.
LifeMD 回复2026-06-24
We're so glad to hear our team member provided professional, patient service and answered all your questions thoroughly. Thank you for your feedback!
LifeMD
If it was an option to leave a 0 I would. They are horrible do NOT use LifeMD. I paid for a year's membership on false advertisement sent a email right after to cancel because their site is not user friendly. Now they are saying I am not eligible for a refund. THAT IS $447.00 not NOTHING. Horrible company.
LifeMD 回复2026-06-24
We regret the issues you experienced with our membership and website. We are reviewing your feedback regarding the refund eligibility and site usability to improve our services.
Please reach out to [email protected] at your earliest convenience, and someone from our management staff will contact you to rectify the situation.
Life MD
LifeMD customer service is severely lacking. Less than 24 hours after activating a six-month subscription for $447, I cancelled my subscription and was charged for one month, or $149. In addition, less than 24 hours after activating my subscription, I was being sent a month supply of GLP-1 without talking to anyone. There was no consult scheduled with a nurse practitioner or doctor. For that one month of GLP-1 injections, I was charged $349. All of this felt like a cash grab. LifeMD got it's money as quickly as it could and then started reaching out to me about scheduling an appointment to speak with someone. In short, I wouldn't recommend signing up with LifeMD. The company's services are overpriced and their attention to the wellbeing of their customers is nonexistent.
LifeMD 回复2026-06-24
We are truly sorry to hear about your experience with our service and the billing for your subscription and medication. We appreciate you bringing these concerns to our attention. Your feedback is important, and we are reviewing your case to understand what happened and improve our processes.
Life MD
Chelsea Ann was very friendly knowledgeable and answered all of our questions hope she will be mad. Go to person because she really made me feel comfortable.
LifeMD 回复2026-06-26
We're so glad to hear our team member was friendly, knowledgeable, and made you feel comfortable. Thank you for your kind words!
LifeMD
We appreciate you sharing your experience. We regret any confusion regarding fees and medication costs. We are reviewing our communication to ensure clearer explanations of all associated expenses.
LifeMD
Thank you for sharing your positive experience with us! Your feedback is greatly appreciated, and we're here to support you every step of the way. If you have any further questions or need additional assistance, please don't hesitate to reach out.
LifeMD
Mrs Ursula was exceptional she explained my options thoroughly. She help to make this the most smooth process ever which was right on time and needed
Absolutely 5 ⭐️
LifeMD 回复2026-06-23
We're so happy to hear that your experience was exceptional and that our team member made the process smooth and clear. Thank you for your wonderful feedback!
LifeMD
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