Lift Down

Hi Naomi, thank you for the feedback and for the kind words about our hats. I'm really sorry to hear about your experience. You're right that our return fee can feel steep, but returns are genuinely expensive to process and we actually subsidize a portion of the cost to keep it as low as we can for customers. We do display our return policy in multiple locations across our website, but I'll share your feedback with our website team to see if we can make it easier to find. If you ever have trouble with anything, please don't hesitate to reach out to us directly and we'll do our best to help. Appreciate you taking the time to share this. - Tarrik

Hi Karen. I'm so sorry for the inconvenience. Please email our head of customer service [email protected] and he'll assist you right away.

Hi Heidy, Love that! Thanks for spreading the word. Glad the fit worked out and that the caps are getting some attention at work. Appreciate the support! - Tarrik

Hi Ruchelle, Thanks for the kind words! Glad you're happy with the caps and that our team could help sort things out. We appreciate the recommendation! - Tarrik

Hi Tadd, Thanks so much for taking the time to leave a review! Really glad you're happy with both the hats and the service. That's exactly what we aim for. Appreciate the support! - Tarrik

Hi Don, That's what we love to hear! Thanks for the review and enjoy the cap. - Tarrik

Hi Pat, Thanks so much for taking the time to share this! We know international shipping can make things tricky, especially when sizing doesn't work out on the first try. Really glad our team could find a solution that worked for you. Making sure customers end up with the right fit is what matters most to us. Enjoy the cap and thanks again for the kind words about our service! - Tarrik

Hi Philip, Thanks for the review! Comfort and fit are what we obsess over, so this is great to hear. Appreciate the support! - Tarrik

Hi Jasmine, We're really sorry to hear about the inconsistency between your two caps. That's frustrating, and we completely understand the disappointment. Unfortunately, this can happen to a small percentage of orders due to a slight margin of error in manufacturing. That said, we stand behind every cap we sell and would love to make this right for you. Please reach out to us at [email protected] and we'll get a replacement sorted for you right away. - Tarrik

Hi Steven, Thanks for sharing this! Sorry about the delivery hiccup but glad we could get it sorted quickly. Enjoy the wool caps! - Tarrik

Hi Stacey, We're sorry the hat didn't meet your expectations, but we'd like to address a few points: On quality: Our caps use the same mid-weight cotton twill and construction as name brands selling for $30-40+. We'd genuinely like to understand what felt "flimsy" — if there's a defect, we'll make it right. On packaging: Our hats don't include hang tags because we're unbranded by design — that's the whole concept. That said, we're currently working on shipping international orders in boxes, and your feedback has been shared with our team. On shipping from China: You're right that your order shipped from overseas — we use a fulfillment partner in China which allows us to offer shipping that's 75% cheaper than from the US. This is how we're able to sell to customers in Australia and Europe at all. That's not drop shipping or a scam. If you'd like to return or exchange, we have several options that don't require shipping anything back to the US. Just reach out to [email protected] and we'll make sure to take care of it.

Hi Ann, Thanks Ann! Really glad the fit was right from the start, that's what we're all about. Appreciate the recommendation! - Tarrik

Hi Michael, Thanks so much for taking the time to share this. Really glad the caps lived up to what you saw online, and even more glad we could sort out that delivery issue for you. Appreciate the kind words! - Tarrik

Hi Charlie, Thank you for the kind words. We're happy we were able to assist you and glad the fit is working well. Appreciate you ordering again and taking the time to share this. - Tarrik

Hi Craig, Appreciate the feedback. Happy to hear everything worked out and that the hat fits well. Thanks for sharing your experience. - Tarrik

Hi Mark, Thank you for sharing this. That's exactly what we're here for, making sure people with larger heads can finally get a proper fit. Glad we could sort out the issue for you quickly. Looking forward to your next order, and thanks for giving us a shot. - Tarrik

Hi Barbara, Thanks for the kind words. We know it can be tricky to change things after an order goes through, so we're always happy to help sort that out. Hope you love the hats when they arrive, and thanks for taking the time to share this. - Tarrik

Hi Ann, Really appreciate this. We started Lift Down because we've been there, struggling to find hats that actually fit properly. It's great to hear the whole family can finally get caps that work. Thanks for the recommendation and for taking the time to share your experience. - Tarrik