Hi Emily,
Thank you for your review. I’m sorry to hear that your order didn't arrive in time for Father's Day and that you've had trouble getting an update. I couldn't find your order with the information provided, so I've sent you a private message via Trustpilot. I'll be happy to look into this for you as soon as I have a few more details.
Kind regards,
Thijs - Lime&Lou Customer Service
We are so happy to hear that you loved the preview of your design and that the final product exceeded your expectations! It's wonderful that your boyfriend enjoyed such a unique gift. Thank you for your kind words!
Lime & Lou Team
S
Sabrina A · 写过 1 条评价 · 体验于 2026-06-12 ·
★★★★★
我的订单准时到达,而且…
我的订单准时到达,产品甚至比预期的还要好。 Lime and Lou 的团队迅速而专业。我一定会成为回头客!
Limeandlou 回复2026-07-01
We're so happy to hear that your order arrived promptly and exceeded your expectations! We truly appreciate your kind words about our team and look forward to welcoming you back.
Lime & Lou Team
We are so delighted to hear that you discovered us on Instagram and that the gift for your wife was absolutely beautiful and perfect! It's wonderful to know you loved everything you've received so far, and we truly appreciate you choosing us again for your father's gift.
Lime & Lou Team
We are so pleased to hear that our team was able to assist you in correcting the date on your special gift. It means a great deal to us that we could help create an heirloom for your family. We truly appreciate your kind words and recommendation.
Lime & Lou Team
D
Dave · 写过 1 条评价 · 体验于 2026-06-12 ·
★★★★★
很棒的订购体验
从订购,到审查绘画,再到最终收到产品,都是很棒的体验。
Limeandlou 回复2026-07-01
We're so happy to hear you had a great experience with us from start to finish! We appreciate your kind words.
Lime & Lou Team
We are so happy to hear you are pleased with our service and customer care! We appreciate you acknowledging our efforts to ensure satisfaction with the artwork.
Lime & Lou Team
We're so glad to hear how wonderful the picture turned out and that you were happy with the quick adjustments! We're sure your girlfriend will love it.
Lime & Lou Team
We are so happy to hear that our customer service team was able to assist you with your watercolor sample! It's wonderful that the sample exceeded your expectations. We truly appreciate your kind words and recommendation.
Lime & Lou Team
J
Jessica · 写过 2 条评价 · 体验于 2026-05-17 ·
★★★★★
第一次使用 Lime 和 Lou
这是我第一次使用 Lime 和 Lou,它们没有让人失望。当我收到送给丈夫的父亲节礼物时,我流泪了,因为它是如此美丽。如果您正在寻找完美的纪念品,强烈推荐 Lime and Lou。
Limeandlou 回复2026-07-01
We are so incredibly happy to hear that your first experience with us was so positive! It warms our hearts to know that the Father's Day gift brought such a beautiful reaction. We truly appreciate your recommendation!
Lime & Lou Team
J
Jo Little · 写过 1 条评价 · 体验于 2026-06-05 ·
★★★★★
很棒的产品
很棒的产品,很好的沟通,我丈夫很喜欢他的礼物。 5 星
Limeandlou 回复2026-07-01
We are so happy to hear that you and your husband loved the gift and appreciated our communication! Thank you for your wonderful feedback.
Lime & Lou Team
B
Bobbye Tomlin · 写过 1 条评价 · 已认证 · 体验于 2026-06-12 ·
★★★★★
支付加急运费后
在支付加急运费后,该物品没有准时到达,甚至没有收到延迟通知。
Limeandlou 回复2026-06-13
Hi Bobbye,
I’m sorry to read your review. I can understand how disappointing this must have been, especially when you paid for expedited shipping and were counting on the order arriving on time.
I looked into your order and can see that it was delayed on our side during processing. Unfortunately, it slipped through our normal follow-up process as well, which meant you didn't receive the update you should have received. That's not the experience I want for any customer.
I've reached out to you personally by email so I can help further and make this right. I hope to hear from you soon.
Kind regards,
Thijs - Lime&Lou Customer Service
We are truly touched by your kind words and are deeply sorry for your loss. We are honored that you chose us to create such a meaningful piece, and we are so glad we could ultimately deliver a perfect tribute for your family. Your satisfaction means the world to us.
Lime & Lou Team
k
kr · 写过 1 条评价 · 体验于 2026-05-08 ·
★★★★★
物品损坏了,而且等级不高……
物品损坏且质量不高。 没有人回复电子邮件或有兴趣通过对话来解决这一问题。 我不会从这家公司订购。
Limeandlou 回复2026-06-12
Hi Kevin,
I’m sorry to read your review.
It's disappointing to hear that the quality of the item didn't meet your expectations and that the product arrived damaged, especially as it was intended as a Mother's Day gift.
After reviewing your case, I was able to locate your order and have reached out to you directly by email. My team had previously contacted you to gather a bit more information so we could properly investigate the issue, but it's possible that message was missed.
I'd still very much like the opportunity to make this right, and I'll personally be following up with you to help resolve the matter.
Kind regards,
Thijs
Lime&Lou Customer Service
We are so delighted to hear that you love your gift and that it arrived safely! It's wonderful to know that everything was exactly as you requested. Thank you for your kind recommendation!
Lime & Lou Team
We are so incredibly happy to hear that you had such a refreshing experience with us! We truly appreciate your kind words about our product, delivery, and communication.
Lime & Lou Team
We're so glad you found our site easy to use and that our customer service was helpful! It's wonderful to hear your pictures turned out amazing and impressed your wife. We look forward to your next visit!
Lime & Lou Team
C
Carin Gabarra · 写过 1 条评价 · 体验于 2026-06-03 ·
★★★★★
伟大的公司!
我们获得了出色的体验和更好的客户服务。伟大的公司和伟大的产品!
Limeandlou 回复2026-06-07
We are so glad you had an outstanding experience with our products and customer service. Thank you for your kind words!
Lime & Lou Team