Limeandlou (limeandlou.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I love how they send you updates when you make changes. They don’t just go ahead and put the order in production until you are completely satisfied. When you make changes the new update is sent to you within a day. Very satisfied. Now waiting on finally production.
I recently placed an order with LIME & LOU for some custom wall art. Upon receiving my order, I noticed an error in the wording, so I contacted Customer Support. They were absolutely excellent and immediately put me at ease, offering to update and resend my artwork without any issues. Superb customer service from Merleth and Mikaela — they were both incredibly helpful and made the whole process completely stress-free. I would definitely recommend LIME & LOU and look forward to ordering from them again! Regards, Jessie
This is the third picture I have ordered from LimeandLou and I am very happy with the three. And also they were so helpful in making some changes to the original design for me. Very happy to recommend this company 💜
Item was exactly as I expected! Process was simple and it arrived quickly!
So easy to use and the item arrived exactly as I expected, the customer service was excellent
Needed alterations for my watercolor print and the team was very receptive and helpful with making the needed changes! Customer service was great!!
We're so glad our team could assist with the alterations for your watercolor print and provide great customer service. We appreciate your kind words! Lime & Lou Team
The customer service provided by this company is so unbelievably good that I wrote a poem to say thankyou. I’m not prone to writing poetry, however, I absolutely do work to affirm people or businesses whose interaction with the public are so positive. When working on my situation, I received the most human and kind communications from two of their staff. My dad was military, we don’t gush over customer service quality. This company earned a 5 star rating from me… outstanding!
We are so genuinely touched by your incredibly kind words and the effort you took to share your positive experience. It truly means a lot to us that our team's dedication to human and kind communication resonated so strongly with you. We are truly grateful for your five-star rating and appreciate you recognizing our commitment to outstanding service. Lime & Lou Team
I was pleasantly surprised by not only the quality of the artwork but at the customer service I received on the back end. They dealt with an issue I had promptly and were professional and accommodating. Honestly, I am so excited to gift this to a client that we have made this part of our standard operating procedure as a gift to clients for milestones.
We are so glad you appreciate the quality of our artwork and the customer service you received. We are happy to hear that we promptly resolved your issue. We are honored that our gifts will be part of your client milestones! Lime & Lou Team
The experience was great. So much so that I have ordered twice and am about to order another time. They are prompt and accurate. You can trust your project with them they will not let you down.
We are so happy to hear about your positive experiences with us! We truly appreciate your continued trust in our services. Lime & Lou Team
I emailed a question about my order and I got a response IN MINUTES! That just doesn't happen these days! Thank you!
We're so glad we could provide a quick response to your order question! We appreciate your kind words. Lime & Lou Team
Great experience ordering print art and getting proofs. Was able to change picture after proofing and Lime and Lou handled it great and in a timely manner. Very pleased with the process.
We're so glad you had a great experience with your print art order and found our team helpful with your picture change! We appreciate your kind words. Lime & Lou Team
I ordered a piece as a wedding gift for my wife. The order was placed on June 18th, with our destination wedding scheduled for July 14th. The ordering process is excellent and very user-friendly. I had placed an order with them about two months prior, and everything went smoothly then, with the piece arriving exactly when expected. Unfortunately, this time there was an issue in the production department, and my order fell well behind schedule. Since I was leaving for my wedding on July 10th, that was the absolute deadline for receiving it. I initially contacted support through their website—I wouldn't recommend that, as you only get automated chatbot responses. Following a tip from another reviewer, I reached out via Instagram instead. That put me in touch with a real human (whose name I unfortunately never caught). From that point on, they took full charge of the situation and did everything possible—and even the impossible—to ensure I received my piece on time. A huge thank you to that person. The product is wonderful, the prices are fair, and the customer support is outstanding, provided you reach out via Instagram (and perhaps other social media). I will definitely order from them again.
Hi Yves, Thank you so much for taking the time to share your experience, and congratulations on your wedding! I'm really sorry that your order ran into production delays, especially with such an important deadline. I can only imagine how stressful that must have been in the days leading up to your destination wedding. I'm very happy to hear that the situation was turned around and that everything was done to make sure your gift arrived in time. Thank you as well for your kind words about the artwork, our ordering process, and the support you received. It really means a lot. I truly appreciate your understanding, and I'm so glad everything worked out in the end. I hope the artwork will always remind you both of such a special day. Kind regards, Thijs - Lime&Lou Customer Service
I ordered a Music Memories Custom Canvas for our wedding anniversary and mistakenly put another item in my cart. The team reached out to inquire about the item and fixed my error right away. The Canvas itself arrived quickly, looks fantastic, and was a big hit.
We are so happy to hear that we could help fix your order and that your Music Memories Custom Canvas was a fantastic hit for your anniversary! We appreciate your kind words. Lime & Lou Team
I would NOT recommend ordering from this company — save yourself the headache. I ordered a custom watercolor photo for my first wedding anniversary, and it arrived mounted way off center. Customer service was quick to respond and sent a replacement, but that one showed up ALSO off center, plus covered in glue smudges and fingerprints all over the frame. How does that pass quality control twice? I'm now a full month past my anniversary with nothing to show for it — no correct picture, just wasted time and a ruined milestone. Extremely disappointing experience. Do NOT order from this company if you actually care about getting what you paid for.
Hi Steven, I’m sorry to read your review. This really shouldn't have happened, especially after you had already been sent a replacement. I can understand how disappointing it must be to still not have the gift you planned for such an important occasion. I've looked into your case and have contacted you directly by email so I can get this resolved as quickly as possible. I'll personally make sure this is reviewed with our production team, and I'll do everything I can to help make this right. Kind regards, Thijs - Lime&Lou Customer Service
Lime & Lou is great, their designs are fun, unique, and thoughtful -- they make amazing custom gifts. Their customer service is also incredibly helpful. When I had a question about my order, they were so fast to respond and help. I highly recommend Lime & Lou.
We are so thrilled to hear you love our designs and had such a positive experience with our customer service! We truly appreciate your recommendation. Lime & Lou Team
(I urge people to read the negative reviews - it could happen to you) I ordered a framed canvas as a gift for my first wedding anniversary, but it arrived completely incorrect, without the wooden frame (the day to day product they sell), there was no protection inside the package and the delivery guy stepped on the box with a visible footprint on the packaging. Because of their production blunder, and delayed response in getting this gift rectified, I had absolutely nothing to give my wife on our actual anniversary. Mistakes happen, but their customer service process is deeply flawed. Instead of instantly apologising and rushing out a replacement, they spent nearly to-weeks playing word games in emails to protect their own bottom line. They repeatedly tried to offer a "complimentary" remake as if they were doing me a favour, rather than just fulfilling the order I already paid for. They even tried to negotiate charging me 70% of the cost for a failed service. They have finally agreed to a full refund, but only after a ridiculous amount of back-and-forth for nearly two weeks. If you are buying a meaningful gift for a special occasion, avoid this company. They care far more about their profit margins than customer satisfaction, and their delays completely ruined a major milestone for us.
Hi Rob, I’m sorry to read your review, and I'm especially sorry that this happened around such an important occasion. I've personally reviewed your case, and I agree that we could have handled this much better. I've now arranged a full refund, and I've also asked for your artwork to be remade and shipped as a priority. I know this doesn't change the fact that your anniversary was affected, but I hope it shows that we're taking your feedback seriously and doing what we can to make things right. Kind regards, Thijs - Lime&Lou Customer Service
Our son is a musician and we ordered a print of his most meaningful song to date as an early birthday gift. It turned out perfectly and he absolutely loves it! Such a treasure!
We're so glad to hear the print of his meaningful song was a perfect early birthday gift for your son! It warms our hearts that he loves it. Lime & Lou Team
Excellent, friendly, quick customer service !
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