Limeandlou (limeandlou.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Emily Byrne · 1 review · Experienced 2026-06-25 ·
★★★★★
Dishonest shipping quotes
This company quoted delivery of 6/19 for an order placed on 6/10. The gift was for Father's Day. To-date, 6/25, the order still has not even shipped. There's no one to speak with and my online inquiries receive an automated response. I would highly discourage anyone from ordering from this company - especially if you have a deadline as their shipping quotes are highly inaccurate.
Reply from Limeandlou2026-06-26
Hi Emily,
Thank you for your review. I’m sorry to hear that your order didn't arrive in time for Father's Day and that you've had trouble getting an update. I couldn't find your order with the information provided, so I've sent you a private message via Trustpilot. I'll be happy to look into this for you as soon as I have a few more details.
Kind regards,
Thijs - Lime&Lou Customer Service
Shipping was fast and everything was well-protected. I loved having a preview of my design to approve before it was finalized. The picture looked so much like the original, but with a cool cartoon-like twist. Best of all, my boyfriend loved the gift because it is unique.
Reply from Limeandlou2026-07-01
We are so happy to hear that you loved the preview of your design and that the final product exceeded your expectations! It's wonderful that your boyfriend enjoyed such a unique gift. Thank you for your kind words!
Lime & Lou Team
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Sabrina A · 1 review · Experienced 2026-06-12 ·
★★★★★
My order arrived on time and the…
My order arrived on time and the product was even better than anticipated. The team at Lime and Lou is prompt and professional. I will definitely be a return customer!
Reply from Limeandlou2026-07-01
We're so happy to hear that your order arrived promptly and exceeded your expectations! We truly appreciate your kind words about our team and look forward to welcoming you back.
Lime & Lou Team
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Derek Rada · 1 review · Experienced 2026-06-21 ·
★★★★★
A perfect company
I found this company one day on Instagram. Intrigued, I purchased a gift for my wife for Mother's Day. It came out so absolutely beautiful and perfect, that I purchased a gift for my father for this Father's Day. What an absolutely phenomenal company. I love everything I've received so far!
Reply from Limeandlou2026-07-01
We are so delighted to hear that you discovered us on Instagram and that the gift for your wife was absolutely beautiful and perfect! It's wonderful to know you loved everything you've received so far, and we truly appreciate you choosing us again for your father's gift.
Lime & Lou Team
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Paul · 1 review · Experienced 2026-05-26 ·
★★★★★
I found this company’s products and customer service to be outstanding!!
I found this company’s customer service to be very responsive and completely focused on the customers experience. I ordered a very special gift and I made a mistake on the date. They sent me exactly what I ordered and when I realized that I had made the date mistake, they worked above and beyond to get my order corrected and sent out quickly. I highly recommend this company! It’s so nice to see a company who actually goes above and beyond to care about their customers.
Thank you for making what we hope to be an heirloom for our family.
Reply from Limeandlou2026-07-01
We are so pleased to hear that our team was able to assist you in correcting the date on your special gift. It means a great deal to us that we could help create an heirloom for your family. We truly appreciate your kind words and recommendation.
Lime & Lou Team
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Dave · 1 review · Experienced 2026-06-12 ·
★★★★★
Great experience from ordering
Great experience from ordering, to review of the painting, to final receipt of the product.
Reply from Limeandlou2026-07-01
We're so happy to hear you had a great experience with us from start to finish! We appreciate your kind words.
Lime & Lou Team
We are very pleased with Limeandlou. They will go above and beyond to make sure everything is satisfactory. They get your approval of artwork before they send it out. Great customer service. BB
Reply from Limeandlou2026-07-01
We are so happy to hear you are pleased with our service and customer care! We appreciate you acknowledging our efforts to ensure satisfaction with the artwork.
Lime & Lou Team
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Shan J · 3 reviews · Experienced 2026-06-15 ·
★★★★★
Absolutely Perfect
I was so surprised at how wonderful the picture turned out. I had to make a couple adjustments & both times they made them so quickly & to my liking. My girlfriend will be so happy when she sees it.
Reply from Limeandlou2026-07-01
We're so glad to hear how wonderful the picture turned out and that you were happy with the quick adjustments! We're sure your girlfriend will love it.
Lime & Lou Team
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ASHLEIGH · 3 reviews · Experienced 2026-06-16 ·
★★★★★
I wanted to see a sample of what my…
I wanted to see a sample of what my photo in watercolor would look like-the customer service team was very helpful and assured me once submitting if I was not happy with the “sample they would provide” that they would fully refund me and cancel my order. The sample ended up surpassing my expectation so I went through with ordering! Customer service team was stellar and I highly recommend.
Reply from Limeandlou2026-07-01
We are so happy to hear that our customer service team was able to assist you with your watercolor sample! It's wonderful that the sample exceeded your expectations. We truly appreciate your kind words and recommendation.
Lime & Lou Team
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Jessica · 2 reviews · Experienced 2026-05-17 ·
★★★★★
First Time Using Lime and Lou
This was my first time using Lime and Lou and they did not disappoint. When I received the Father’s Day gift for my husband, I teared up because it came out so beautiful. Highly recommend Lime and Lou if you’re seeking the perfect keepsake.
Reply from Limeandlou2026-07-01
We are so incredibly happy to hear that your first experience with us was so positive! It warms our hearts to know that the Father's Day gift brought such a beautiful reaction. We truly appreciate your recommendation!
Lime & Lou Team
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Jo Little · 1 review · Experienced 2026-06-05 ·
★★★★★
Great product
Great product, great communication and my husband loved his gift. 5 stars
Reply from Limeandlou2026-07-01
We are so happy to hear that you and your husband loved the gift and appreciated our communication! Thank you for your wonderful feedback.
Lime & Lou Team
After paying for expedited shipping, the item did not arrive on time without even a notice that it had been delayed.
Reply from Limeandlou2026-06-13
Hi Bobbye,
I’m sorry to read your review. I can understand how disappointing this must have been, especially when you paid for expedited shipping and were counting on the order arriving on time.
I looked into your order and can see that it was delayed on our side during processing. Unfortunately, it slipped through our normal follow-up process as well, which meant you didn't receive the update you should have received. That's not the experience I want for any customer.
I've reached out to you personally by email so I can help further and make this right. I hope to hear from you soon.
Kind regards,
Thijs - Lime&Lou Customer Service
I ordered a picture of my husband and our son for Father’s Day. When I received the proof my husband looked perfect, but my son was “off”. I emailed back explaining that I could have been more critical than normal because my son had passed away a few weeks prior, but there was something not quite right. I received an email back expressing their condolences and saying they would give it another try because they knew it was a special piece and wanted me to be happy. Well, a few hours later I had a new proof and it was perfect. I would highly recommend this company.
Reply from Limeandlou2026-07-01
We are truly touched by your kind words and are deeply sorry for your loss. We are honored that you chose us to create such a meaningful piece, and we are so glad we could ultimately deliver a perfect tribute for your family. Your satisfaction means the world to us.
Lime & Lou Team
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kr · 1 review · Experienced 2026-05-08 ·
★★★★★
item came damaged and not of high…
item came damaged and not of high quality. No one answers emails or is interested in having a conversation to remedy any of this. I would not order from this company.
Reply from Limeandlou2026-06-12
Hi Kevin,
I’m sorry to read your review.
It's disappointing to hear that the quality of the item didn't meet your expectations and that the product arrived damaged, especially as it was intended as a Mother's Day gift.
After reviewing your case, I was able to locate your order and have reached out to you directly by email. My team had previously contacted you to gather a bit more information so we could properly investigate the issue, but it's possible that message was missed.
I'd still very much like the opportunity to make this right, and I'll personally be following up with you to help resolve the matter.
Kind regards,
Thijs
Lime&Lou Customer Service
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Marianne · 9 reviews · Experienced 2026-06-08 ·
★★★★★
LimeandLou have terrific gifts
LimeandLou have terrific gifts. We purchased one for a gift for friends and we love it.
It arrived securely packaged and because of that was not damaged in any way in the delivery. Also, it was exactly as we had asked, wording and all.
We highly recommend LimeandLou.
Thank you.
Reply from Limeandlou2026-07-01
We are so delighted to hear that you love your gift and that it arrived safely! It's wonderful to know that everything was exactly as you requested. Thank you for your kind recommendation!
Lime & Lou Team
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Lou · 4 reviews · Experienced 2026-06-05 ·
★★★★★
Highly recommend
Wow, what an amazing company, in a world where customer service can be a little hit or miss, finding Lime & Lou has been very refreshing. From the actual product, to speed of delivery and perfect communication, I couldn't recommend this company enough.
Reply from Limeandlou2026-07-01
We are so incredibly happy to hear that you had such a refreshing experience with us! We truly appreciate your kind words about our product, delivery, and communication.
Lime & Lou Team
The site is easy to maneuver and the customer service is great, they answered all my questions and in a timely manner.
The pictures turned out amazing. My wife was so happy and impressed with them. We will definitely be doing more.
Reply from Limeandlou2026-06-07
We're so glad you found our site easy to use and that our customer service was helpful! It's wonderful to hear your pictures turned out amazing and impressed your wife. We look forward to your next visit!
Lime & Lou Team
We had an outstanding experience and even better customer service. Great company and great products!!
Reply from Limeandlou2026-06-07
We are so glad you had an outstanding experience with our products and customer service. Thank you for your kind words!
Lime & Lou Team
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Amelia Washington · 1 review · Experienced 2026-06-04 ·
★★★★★
I order a print out of our wedding vows…
I order a print out of our wedding vows with a wedding picture and it’s beyond perfect. I also love the quick response I received any time I had a question. I highly recommend Lime&Lou.
Reply from Limeandlou2026-06-07
We are so happy you love your wedding vows print! We appreciate your kind words and recommendation.
Lime & Lou Team
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Meagan · 1 review · Experienced 2026-06-04 ·
★★★★★
This company has taken the time and effort to make their customers happy with their purchase!
This company has been absolutely amazing to work with. They were polite and understanding as I made multiple changes to alter the picture and make it how I envisioned it. Five stars to the customer service team who worked with me to make a wonderful product that I will cherish in my home.
Reply from Limeandlou2026-06-07
We are so pleased our team could help bring your vision to life. We appreciate your kind words and are glad you love your product!
Lime & Lou Team
