Limeandlou (limeandlou.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The process was easy and had a quick turn around. Package was delivered to a neighbor and customer service was awesome helping track it down and with follow-up. Will definitely order again.
We're so happy to hear you had an easy process and quick turnaround! We're glad our customer service team could help. We appreciate your kind words.
Very quick and efficient. Also very accommodating if anything needs to be changed. Very nice quality.
We're so glad you appreciated our quick service and quality. Thank you for your kind words!
We appreciate your kind words. We are so happy you enjoyed the painting and found it to be a nice gift.
The thrill of opening the package and seeing the final product when it arrived was the best experience. Everyone in my family absolutely loves the canvas. It was a great choice and I give Lime & Lou the credit for their attention to detail, and getting it just right. Thank you. - Nelson, Yorkville, Illinois
We are so happy to hear your family loves the canvas! We appreciate your kind words about our attention to detail. Thank you for your wonderful feedback.
What an awesome portrait. My wife was so surprised, and so was I. Your portrait of my wife and our baby girl(double doodle) Ginger was amazing. Thank you so much.
We are so happy to hear how much you and your wife loved the portrait of her and Ginger! Thank you for sharing your kind words.
Okay, where should I start? First, paying for urgent shipping was completely unnecessary because the order still took 10–15 days to arrive. What’s even more frustrating is the complete lack of communication regarding the delay. A simple update would have gone a long way, but none was provided. Trying to contact the company was another disappointing experience. There appears to be no way to speak with an actual person, only automated email responses. Customer service feels nonexistent, and the entire process comes across as impersonal and poorly managed. Overall, my experience with this company has been extremely disappointing. The lack of quality assurance and organization is hard to overlook. It honestly reminded me of ordering food online, arriving to pick it up, and being told they only have one item available. That level of disorganization is unbelievable from a company expecting customers to pay premium prices and additional shipping fees. At this point, I would at least expect a refund for the urgent shipping charges, and honestly, some form of partial refund for the overall experience would be justified. The amount of time wasted dealing with this has been unacceptable.
Hi DB, Thank you for your review. I’m sorry this experience turned out this way. I’d really like to help and look into what happened here properly. I couldn’t find your order with the information provided, so I’ve sent you a private message via Trustpilot to get a few more details. We normally always compensate customers when an order gets heavily delayed, so it’s strange to see that this apparently didn’t happen in your case. I’d like to review everything personally and make sure you’re taken care of. Kind regards, Thijs - Lime&Lou Customer Service
Excellent customer service. I made an error and they were very understanding and assisted me with my changes. I received my even more quickly than I expected. I am very happy with the gift I purchased. I would absolutely recommend this company and will definitely be using them in the future.
We're so pleased our team could assist with your changes and that your gift arrived quickly! We appreciate your kind words and recommendation. We look forward to serving you again!
Got a portrait done for Mother’s Day! It looks beautiful and well done! Although, they forgot the gift note I purchased with it, was able to contact support and they were super helpful and generous! 10/10 Support, 10/10 company, 10/10 artwork!
We're so glad you loved the portrait and found our support team helpful! We appreciate your kind words and are happy to know you had a positive experience.
In looking for a special gift to give my husband for our 45th anniversary, I ordered the Music Memories with our wedding song. It arrived very quick and it's perfect, such a wonderful keepsake. I highly recommend for that special one-of-a-kind gift.
We are so happy to know the Music Memories gift for your 45th anniversary was perfect and a wonderful keepsake. Thank you for your kind words and recommendation!
Perfect !!!! Fats delivery !!! Looks amazing . Good job !
We are so happy you enjoyed your experience. Thank you for your kind words!
Absolutely love our framed family print! The quality is fantastic, the detail is beautiful, and it’s become such a special piece in our home. A perfect way to capture a precious family memory — highly recommend!
We are so happy to hear how much you love your framed family print! We appreciate you sharing your wonderful experience and kind words.
Absolutely awful experience. It has been over two weeks since submitting my order and it hasn't even shipped yet. The previews have come back incorrect 5x so far. The turnaround time between each preview has been at least 2-3 days. The designers have not carefully reviewed feedback and every time it comes back with a new mistake. I have submitted so many emails asking that the project be escalated or given to a new designer but nothing has changed. Can wholeheartedly say I won't use this platform again and cannot recommend it to others.
Hi Emma, I’m sorry to read your review. This is clearly not the experience you should have had. I’m currently looking into this personally and speaking with the designers about what went wrong here, because this should have been handled much more carefully. To help make up for the lost time, I’ve also upgraded your shipping to overnight delivery once your order is approved and ready to ship. Thank you for your patience so far, and again, I’m really sorry for the experience. Kind regards, Thijs - Lime&Lou Customer Service
My granddaughter and I were searching online for a gift for her mom for Mother's Day. When we came across the website, she LOVED it! She chose a special photo from a trip to Hawaii together and had it made into a watercolor rendition of the photo. It captures a precious moment in time with her mom and brother. By the way, her mom LOVEs it too. Super easy to navigate the website and upload the photo. Shipping was speedy and arrived sooner than anticipated. Great packaging. Product is lovely.
We are so happy to hear that we could help create such a special Mother's Day gift! It warms our hearts to know the watercolor rendition beautifully captured that precious Hawaii memory. We are delighted that everyone loves it. Thank you for your wonderful feedback!
They have a great product, and they do a quick & thorough job. Very easy to select a picture and upload it, and the approval image came through within 2 hours. It's a good, solid frame, and it looks great hanging in our dining room!
We're so glad you're happy with your product and our quick service! It's wonderful to know it looks great in your dining room.
Something special & different
I realize that it is an oil rendering of a photo but the artistry was sorely lacking. Too many glaring features that make the piece almost a caricature. However, Lime&Lou eagerly and graciously attempted to correct the flaws with no pushback. I truly appreciate their commitment to customer satisfaction.
Hi Len, I’m sorry to read your review, especially knowing this was meant to be a special Mother’s Day gift and I really appreciate you taking the time to share your feedback with me. I’m already in touch with you directly, and I want to reassure you that I’m arranging a full remake of the portrait. I’ll stay in contact with you throughout the process and make sure we get this right before anything is sent out again. Thank you for giving me the chance to make this right. Kind regards, Thijs - Lime&Lou Customer Service
I really appreciated quick communication from support keeping me updated throughout every step of the process. The Design and Support Team were able to address my concerns to update the design and create something better than I ever expected. This was the first time ever using a service like this to create an extra personal touch as a gift for my wife and I will certainly recommend it to all my friends. Thank you so much!!!
We are so glad to hear you appreciated our team's communication and that we could create such a special gift for your wife. Your recommendation means a lot to us!
Update: Lime&Lou reached out and offered to redo the print with the option to make any necessary adjustments to the preview before sending it to print. The new one looks SO much better with both the small details like teeth but also the overall color. The company’s willingness to redo the photo made what was originally a sad Mother’s Day gift into something I will cherish forever. I’m so grateful I now get to enjoy the portrait and not fixate on the imperfections. My husband ordered a watercolor portrait for Mother’s Day and while the concept and materials are absolutely beautiful, I don’t know if I’ll ever be able to hang it anywhere because of how frustrated I am by how some of the details on the photo turned out. For whatever reason, the teeth in the photo came out looking awful and they gave my toddler jagged shark teeth on the bottom and some of her top teeth are missing. It’s so inaccurate from the photo that was submitted that the portrait almost doesn’t even look like her. Additionally, on my teeth there is a random black gap that doesn’t exist in the original photo. I’m confused how the watercolor print got these details wrong and genuinely so bummed because I love the gift idea but probably won’t use it now.
Hi Ashlyn, I’m sorry to read your review and to hear that the final portrait did not meet your expectations. I completely understand your disappointment, especially as this was meant to be a meaningful Mother’s Day gift. I did want to mention that the artwork was approved before production by your husband, which is why the order moved forward to print. That said, I understand that certain details can stand out differently once seen on the final product, and I truly appreciate you sharing your feedback. I’ve reached out privately and would really appreciate the chance to help resolve this for you. Kind regards, Thijs - Lime&Lou Customer Service
I ordered a photo for my daughter for Mother's Day. I am so happy with how it came out. It ran a couple days late and Meredith in customer service alerted me of the possibility of a delay. It arrived yesterday and I couldn't be happier. I will definitely order again.
We're so happy to hear that you are pleased with the photo for Mother's Day! We appreciate your patience regarding the slight delay and are glad it arrived safely. Thank you for your intention to order again!
What a pleasant experience the customer service provided. There were a few questions and edits I needed to make and they were on top of everything .The team explained the process to me and left me very confident that my order would be perfect. There was a bonus… it was delivered early . I’m so happy to sing the praises of this company 👍😄
We're happy to hear that our customer service and clear explanations gave you confidence in your order. It's great to know we delivered it early! We appreciate you sharing your positive experience.
103 reviews matching