Limeandlou (limeandlou.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Lime and Lou hit itout of the park with my latest design. The design was very detailed and it was a great gift!
We're so happy to hear that our detailed design was a great gift! We appreciate your wonderful feedback. Lime & Lou Team
The ordering process was easy, but the original delivery date was set for July 12th which would have made it here in time for my Anniversary. The current delivery date now says it will be here tomorrow the 14th but when I look at the progress of the item it's still being made. There is no way it will be here tomorrow in time for my Anniversary. Also I haver no further emails stating the progress of the item. Ive had 50 emails trying to get me to buy other products though. Pretty frustrating.
Hi Brandon, Thank you for your review. I'm really sorry to hear your gift won't arrive in time for your anniversary. That must be incredibly disappointing, especially when you were counting on the original delivery estimate. I also understand why the lack of communication left you feeling frustrated. I couldn't find your order with the information provided, so I've sent you a private message via Trustpilot. I'll be happy to look into everything and see what happened as soon as I have a few more details. Kind regards, Thijs - Lime&Lou Customer Service
Pretty easy to navigate through and the prices are excellent. I have been looking for a lost photo from our honeymoon fifty years ago and finally found it so this is working out great! My wife just happened to order a wall art record of one of our wedding songs from L&L! Quite the coincidence! Too COOL!
We're so happy to hear you found your lost honeymoon photo and that our prices were excellent! It's wonderful that our platform helped you rediscover such a precious memory. The coincidence with your wife's L&L order for your wedding song is truly special, and we're delighted to have played a part in these meaningful moments. Thank you for sharing your fantastic experience with us! Lime & Lou Team
Horrible quality and a total scam, do not waste your money here. 400 dollars down the drain
Hi Mark, Thank you for your review. I'm sorry to hear that your order didn't meet your expectations. I've sent you an email so we can discuss this further and work towards a solution. I hope I'll have the chance to make this right for you. Kind regards, Thijs - Lime&Lou Customer Service
Response time is fast. My indications were taken seriously. I changed things and they will make the changes instantly. I will, definitely, use them again and again and again.
We are so glad to hear that our quick response time and attentiveness to your needs made such a positive impression. We truly appreciate your kind words and look forward to assisting you again! Lime & Lou Team
The shopping is easy but you have to wait for a couple days to see what your order looks like. If I could see what the order looks like at the time of my request I would be far more likely to add additional photos to turn to art using your offer. Without being able to see the proposed result why would I order another painting blind? That is an upsell opportunity right away. Again, I need to see what I am getting before I would decide if I want more.
Hi, Thank you for your review and for sharing your feedback. I'm really glad to hear that you found the ordering process easy. Because every design is created by one of our designers, we're unfortunately not able to show a preview during checkout. That said, you don't have to wait until the final product arrives. We already sent you a design preview by email, where you can approve it or request as many changes as needed before we start production. If you have any questions or would like to make adjustments, just reply to that email and I'll be happy to help. Kind regards, Thijs - Lime&Lou Customer Service
I had the pleasure of working with production team because I really didn't know how I wanted the design to be. They were very quick in responding and making it all come together. I am now waiting on such a beautiful gift that I can't wait to give to my daughter and son-in-law for their 20th wedding anniversary! I will pass the word forward as to what a great company they are! Thank you Limeandlou!!!
We are so happy to hear that our production team was able to assist you in creating such a beautiful and meaningful gift! We appreciate you sharing your positive experience and recommending us. Lime & Lou Team
I have ordered from this company many times and the recipients of my purchases were in awe of the craftsmanship. I recently purchased wedding gifts that I realized were incorrect when I received them. With the wedding being two weeks out, customer service went beyond my highest expectations to correct the order, and shipped in time for the wedding. I am extremely pleased and satisfied with the communication about my order, which was partially my error. Thank you!
We are so glad to hear that your recipients consistently appreciate the craftsmanship of our products! We understand the importance of timely wedding gifts and are truly pleased our team could exceed your expectations in correcting the order and ensuring its prompt delivery. Thank you for your kind words and continued support. Lime & Lou Team
I placed an order June 24 and it was due to ship on July 2 for arrival of an anniversary gift on July 10. As of today July 7 it still has not moved. This will not make my date. I am so disappointed. The CS response has been horrible and will never order from this company again.
Hi Tracey, I'm truly sorry that your experience hasn't met your expectations. I completely understand how disappointing it is when a special anniversary gift doesn't arrive as planned. I've already responded to your email directly and are actively working on resolving the issue for you. I appreciate the opportunity to make things right and will continue to do everything I can to help. Thank you for your patience. Kind regards,
I was so pleased with the sketch I got for my husband to celebrate Father’s Day. The quality of the sketch was perfect as was the framing.
We are so happy to hear that the sketch and framing were perfect for your husband's Father's Day gift! We appreciate your kind words. Lime & Lou Team
Watercolor Dream Custom Painting Poster Print: This transformation of a simple iPhone photo into a stunning piece of fine art is truly remarkable. It’s an absolute showstopper! Initially, I was a bit skeptical about how my photo would translate into a watercolor style. However, the process was incredibly easy and hassle-free. The artist/seller promptly provided a digital proof within 48 hours, which gave me complete peace of mind. They even adjusted the background vibrance slightly based on my notes before printing, ensuring that the final product met my expectations. Upon receiving the poster (securely rolled in a heavy-duty tube), I was astounded by the execution. This isn’t your ordinary shiny, flimsy poster paper. It’s printed on a thick, heavyweight matte stock with a subtle texture that closely resembles real watercolor paper. This gives the print a premium, high-end museum feel. The blending is absolutely gorgeous. It perfectly captures the fluid, translucent look of authentic watercolor paint, with beautiful bleeds and splatters around the edges that make it appear hand-painted rather than digitally filtered. If you’re considering gifting this artwork, it’s advisable to order it a few weeks in advance to allow ample time for the digital proofing process. It makes for an incredible anniversary, wedding, or memorial gift! Thank you for your exceptional artwork.
We are so happy to hear how delighted you are with your Watercolor Dream Custom Painting Poster Print! It brings us immense joy to know that we could transform your iPhone photo into such a stunning piece of fine art that exceeded your expectations. We truly appreciate your kind words about our process, the quality of the print, and the artistic execution. Your detailed feedback regarding the paper quality, blending, and the overall museum-like feel is incredibly valuable to us. We are also grateful for your thoughtful advice about ordering in advance for gifting purposes. Thank you for recognizing our exceptional artwork; we are truly honored. Lime & Lou Team
Came across their ad on Facebook and loved what they do. Sent in a photo and they quickly sent back a 'proof' for me to approve or not. I loved that they did this. There were some areas I asked them to tweak and they were so great to deal with, friendly and understanding (I was being picky I think) and open to whatever I asked. I really can't compare their customer service to any other company I've ever dealt with, they went above and beyond to get it right for me. Do not hesitate to order from them, great company, fantastic product. So impressed.
We are so happy to hear about your positive experience with our team and the product! It's wonderful to know that our proofing process and customer service exceeded your expectations. We truly appreciate your kind words and are thrilled that we could create something you love. Thank you for recommending us! Lime & Lou Team
I have ordered 4 of these pop art canvases for my family. Everyone loves them, and we get a ton of compliments. What a great way to add some fun with personalized decor! I highly recommend!
We're so happy to hear your family loves the pop art canvases and that they bring such fun and personalized decor to your home! We truly appreciate your wonderful recommendation. Lime & Lou Team
Said it was estimated for june 29th to be delivered and the tracking order doesn’t even say it has been made yet.
Hi Chaise, I’m sorry to read your review. I checked your order, and we were waiting for your approval before production could begin. Unfortunately, the approval email wasn't delivered, so you never had the chance to review the design. I'm really sorry for the confusion and the delay this caused. I've reached out to you by email so I can explain what happened and help from there. Kind regards, Thijs - Lime&Lou Customer Service
Loved how our photo turned out, looks great! We are already planning for an anniversary mosaic for my in-laws and another piece of wall art of our kids!
We are so happy to hear how much you love your photo and that you're already planning more special pieces with us! We appreciate your kind words. Lime & Lou Team
I was offered a 15% discount. When I went to check out, it said it was expired so I didn’t get my 15% discount.
Hi Kelli, I’m sorry to read your review. I checked the discount code from my side and it's still active, so it looks like something may have gone wrong during checkout. No worries though, I've already refunded the missing 15% to your original payment method. Depending on your bank, it should appear within the next few business days. I hope this helps, and if there's anything else I can do, just let me know. Kind regards, Thijs - Lime&Lou Customer Service
I purchased one of the acrylic song lyric CD things. Saw so many positive reviews and was SO shocked at how poor quality the product I received was. Blurry, difficult to read, looked like it was printed on an office printer low on ink. Reached out to customer support who requested images. After sending them, my support case was immediately closed with no resolution. This was an embarrassingly low quality gift to give my husband on our anniversary - especially considering the high cost. Would not recommend ordering any products from them based solely on the low quality results.
Hi Emily, I’m sorry to read your review. I'm really sorry to hear that the item you received didn't meet your expectations, especially as it was meant to be an anniversary gift. I couldn't find your order with the information provided, so I've sent you a private message via Trustpilot. I'd really like the chance to look into what happened. If there was an issue with the print quality or the way your previous support request was handled, I'll make sure it's properly reviewed and do my best to make things right. Kind regards, Thijs - Lime&Lou Customer Service
50th wedding anniversary coming up, it has to be right. I came across Lime&Lou on a random Google present search. Picture problem; no digital to uopload. No negative to scan and send. I took a photo of a 50 year old photo, sent and hoped. The Customer Service with quick and accurate info got me though it, the Artists did several drawing revisions to meet my eye and Shipping got it out, all in a few days. Wrapped in 50th anniversary paper, she was stunned on realizing what it was. It's painless. Do it. Lime&Lou. You won't regret it.
We are so happy to hear that we could be a part of such a special 50th-anniversary celebration! It warms our hearts to know that our team, from customer service to our artists and shipping department, worked together to create a memorable and stunning gift. We appreciate you trusting us with such an important moment and are thrilled your wife loved it. Your kind words mean a lot to us. Lime & Lou Team
I used limeandlou for my first anniversary gift. I was given an image to approve before going to print. I made several requests to get the image as close as possible, but the end result wasn’t perfect but good enough. Clearly they probably use AI to generate. The next year I decided to use them again for our wedding song except this time the confirmation email didn’t come in a timely manner. So I emailed and was told the order was received. I asked for an image to approve and it was sent. I immediately notified an error so I promptly brought it to their attention. I was told it was too late. I was baffled because I hadn’t approved anything and I immediately brought it to their attention. Their solution was for me to order the same item again and receive a small discount. No accountability! Just a sorry, pay us more and cross your fingers we get it right this time. Do they even understand how important these personalized gifts are? In my opinion this was poor costumer service. I will not spent another penny with them. I bought my wife another anniversary gift elsewhere and trashed the item I received. I do not recommend using them. Update: I was contacted by Lime & Lou and they made things a little better as the damage was already done. I changed my rating from 1 to 3 stars just for them trying.
Hi Brian, I’m sorry to read your review. I'm really sorry to hear how disappointed you were with your experience. I know these personalized gifts are made for very special occasions, so I can understand how frustrating this must have been. I've contacted you privately because I'd like to look into everything personally and see what I can do to make this right. I hope we can find a solution together. Kind regards, Thijs - Lime&Lou Customer Service
Beyond satisfied. The customer service was responsive and professional.
We're so happy to hear that our customer service team provided you with such a positive and professional experience! We truly appreciate your kind words. Lime & Lou Team
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