Limeandlou

We're glad you found our website easy to use and our service helpful! Thank you. Lime & Lou Team

We are so happy to hear you had such a wonderful experience with us! It was our pleasure to accommodate your requests and ensure your satisfaction. We appreciate your kind words about our artists and look forward to you enjoying your personalized gift. Thank you for recommending us! Lime & Lou Team

We are so glad you enjoyed our product and service. Lime & Lou Team

We're so glad we could address your concerns and re-do the image to your satisfaction. Your happiness with the final result means a lot to us. Lime & Lou Team

Hi Me, I’m sorry to read your review. It looks like the discount code wasn't added during checkout. Unfortunately, promo codes need to be entered manually before payment is completed. No worries though, I'll reach out to you privately and help get this sorted out. Kind regards, Thijs - Lime&Lou Customer Service

We are so happy to hear about your wonderful anniversary surprise and how much you love the acrylic art! It sounds like a truly special moment. We are thrilled you chose us to help celebrate your memories. We appreciate your kind words and look forward to seeing the pieces together on your family wall! Lime & Lou Team

Hi Brendan, I’m sorry to read your review. I completely agree that your order should have shipped sooner, especially after you paid for expedited shipping. Looking at the timeline, it was delayed in production and that's on us. I can also see that our communication wasn't where it should have been. You reached out several times looking for updates, and you deserved clearer information than what you received. I've personally reviewed your case and I'll be reaching out privately to help resolve this. I know that being a couple of days late doesn't change the fact that it missed an important occasion, and I'm genuinely sorry for that. Kind regards, Thijs - Lime&Lou Customer Service

We're so happy to hear you love our product and service! We truly appreciate your kind words and recommendation. Lime & Lou Team

We are so happy to hear you had such a great experience! We appreciate your kind words and are excited for you to see your finished product. Lime & Lou Team

We are so happy to hear you loved the special piece and our customer service! Thank you for your wonderful feedback. Lime & Lou Team

We are so incredibly happy to hear that we could create such a meaningful piece of art for your first wedding anniversary! It brings us immense joy to know that our customer service and dedication exceeded your expectations, especially with your tight timeline. We truly appreciate your kind words and look forward to serving you again.

We are so happy to hear you loved your first order and appreciated our communication! We're confident your second gift will be just as wonderful. Thank you for your kind words! Lime & Lou Team

We are so glad you loved it and appreciate your kind words!

We are so glad you loved your painting and our team's help! We appreciate your kind words.

Hi Kristina, I’m sorry to read your review and that this experience left such a bad impression. I did look into the case personally. Your original message unfortunately did not reach our team in time before the order had already moved forward internally. That said, I completely understand why you were frustrated with how the situation was handled afterward. I also want to clarify that once the issue was escalated, we did offer a free remake before processing the full refund you requested, which has now been completed in full. I’ll also be reaching out to you personally to follow up. Kind regards, Thijs - Lime&Lou Customer Service

Hi Trista, I’m sorry to read your updated review. I've personally reviewed the tracking information and can see that one package has been stuck in transit far longer than it should have, while the second order was unfortunately returned by the carrier before delivery. Neither situation is acceptable. I've reached out to you directly by email so I can get both orders sorted as quickly as possible. I'll do everything I can to make this right and finally get your artwork into your hands. Kind regards, Thijs - Lime&Lou Customer Service

We're so glad you had such a positive experience with us. We appreciate your kind words and look forward to serving you again!

We are so glad to hear you loved the print and frame quality! We appreciate you referring a friend and look forward to your next order.

We are so glad to hear you are happy with your pieces and that we could resolve the orientation issue for you! Your kind words about our customer service truly mean a lot to us. We appreciate your continued support!