Liquid Web Inc.

Hey Sanaullah, Thank you for your feedback! We're glad to hear you had a good experience with our live chat support. We appreciate you choosing Liquid Web and look forward to assisting you again whenever you need us. Sincerely, The Liquid Web Team

Hey Joshua, Thank you for the great feedback. We’re glad our support team delivered the experience you were looking for. We appreciate you choosing Liquid Web. Sincerely, The Liquid Web Team

Hey Kara, Thank you for the kind words! We’re glad you’ve had a positive experience with both our products and our service. We appreciate your support and your trust in Liquid Web. Sincerely, The Liquid Web Team

Hey Matt, We’re sorry the change in LearnDash packages left you feeling like the agreement you purchased in February was no longer being honored. We’ve requested more information through Trustpilot so our team can review the original purchase, the new package being offered, and the pricing difference you described. We’d like the opportunity to clarify what happened and determine what options are available. Sincerely, The Liquid Web Team

Hey M.L. Thank you for taking the time to recognize Pawel. We’re glad he consistently takes the extra time to explain what’s happening clearly instead of simply closing the ticket and moving on. We’ll make sure your feedback is shared with him and the team. Sincerely, The Liquid Web Team

Hey Anthony, Thank you for the great feedback. We’re glad our team was able to take your call quickly, review the server, and identify the issue without delay. We appreciate you choosing Liquid Web. Sincerely, The Liquid Web Team

Hey Dr. Cavanaugh, We're sorry to hear about your experience, especially after being a customer for so many years. We've requested more information through Trustpilot so we can review your account, the support interaction, and what happened with your restore request. Thank you for taking the time to share your feedback. We hope we have the opportunity to make this right and earn back your confidence. Sincerely, The Liquid Web Team

Hey there, Thank you for the wonderful feedback! We're delighted to hear our support representative was able to resolve your issue efficiently while also providing the kind of understanding and personal service that makes a difference. We appreciate you taking the time to share your experience and thank you for choosing Liquid Web. Sincerely, The Liquid Web Team

Hey Timothy, We're sorry to hear about your experience. We've requested more information through Trustpilot so we can review your account, investigate the activation issue, and look into your support experience with the appropriate team. Thank you for bringing this to our attention. We hope we have the opportunity to get this resolved and restore your confidence. Sincerely, The Liquid Web Team

Hey Robert, We're sorry to hear about your experience. We've requested more information through Trustpilot so we can review your account, investigate the performance issues you've described, and look into your recent support experience with the appropriate teams. Thank you for taking the time to share your feedback. We understand we've lost your confidence, but we hope we have the opportunity to review what happened and work toward making things right. Sincerely, The Liquid Web Team

Hey Ibrahim, We're sorry to hear about your experience. We've requested more information through Trustpilot so we can review your billing history, support ticket 52728176, and the concerns you've raised regarding your subscription renewal. Thank you for bringing this to our attention. We hope we have the opportunity to review what happened and make this right. Sincerely, The Liquid Web Team

Hey there, Thank you for the wonderful review! We're happy to hear you've had a great experience with both our hosting services and our support team. Providing knowledgeable, human support is something we take pride in. We truly appreciate your recommendation and your trust in Liquid Web. Sincerely, The Liquid Web Team

Hey Tara, We're sorry to hear about your experience. We understand how frustrating it must have been to submit your cancellation request before renewal, have your card charged anyway, and then incur additional costs from the currency exchange after the refund was processed. We've requested more information through Trustpilot so we can review what happened with your cancellation request and the handling of your support case. Thank you for taking the time to share your feedback. We understand why this has affected your trust, and we hope we have the opportunity to make this right. Sincerely, The Liquid Web Team

Hey there, Thank you for taking the time to leave a review! We're glad our team responded quickly and was able to take care of your request. We appreciate you choosing Liquid Web and look forward to continuing to support you. Sincerely, The Liquid Web Team

Hey there, We're sorry to hear about your experience. We understand how frustrating it is to submit multiple support requests, receive confirmation that they've been received, and then not hear anything further. We've requested more information through Trustpilot so we can locate your account, review your open support requests, and ensure they receive the attention they need. Thank you for bringing this to our attention. We hope we have the opportunity to make this right. Sincerely, The Liquid Web Team

Hey Dawid, We're sorry to hear about your experience. We've requested more information through Trustpilot so we can review your account, the support tickets you've referenced, and the functionality issues you've encountered. Thank you for bringing this to our attention. Sincerely, The Liquid Web Team

Hey Larry, We're sorry to hear about your experience and understand how concerning it is when you feel you can't rely on the support you're receiving, especially when it impacts your business. We recognize the seriousness of the concerns you've raised regarding the support experience, the technical guidance you received, and the financial impact you described. We've requested more information through Trustpilot so we can review your account, your support history, and the issues you've experienced with the appropriate teams. Sincerely, The Liquid Web Team

Hey Jean, Thank you for your continued trust over the years. We're glad to hear that our server reliability, support team, and hosting options have consistently met your expectations, even through the occasional hiccup. We truly appreciate your loyalty and your recommendation. We look forward to continuing to support you for many years to come. Sincerely, The Liquid Web Team