Liquid Web Inc.

Hey Weronika, We're sorry to hear about your experience. We'd like the opportunity to review this more closely. We've requested additional information through Trustpilot so we can investigate the history of the MailerLite add-on, review the support interaction, and ensure your concerns are evaluated by the appropriate teams. We appreciate you bringing this to our attention and hope we have the opportunity to make this right. Sincerely, The Liquid Web Team

Hey Martin, We’re sorry to hear this, especially as someone who has been using Kadence for new websites. We’d like the chance to better understand what has changed for you and where the products are falling short in your workflow. We’ve requested more information through Trustpilot so our team can review your account and share your feedback with the right product and support teams. We hope we can earn back your confidence. Sincerely, The Liquid Web Team

Hey Nikki, Thank you for the wonderful review. We’re glad your new domain was up and running right away and that Andre provided such excellent support. We appreciate your kind words and your continued trust in Liquid Web. Sincerely, The Liquid Web Team

Hey there, Thank you for taking the time to share your experience. We're delighted to hear that Akhil made the PHP upgrade process smooth and stress-free. Upgrades can sometimes be challenging, so it's great to know he followed through, addressed the issues, and helped ensure everything was resolved successfully. We'll be sure to pass your feedback along to Akhil and the team. Sincerely, The Liquid Web Team

Hey Gary, Thank you for the kind words! We’re glad to hear that our support team has been able to provide fast, accurate, and clear help when it matters. Reliable technology is important, but we agree that strong support makes all the difference when issues come up. We appreciate you choosing Liquid Web and taking the time to share your experience. Sincerely, The Liquid Web Team

Hey there, Thank you for the kind feedback. We’re glad Jisna was able to help you quickly locate your website files and point you in the right direction for the USPS shipping plugin. We appreciate you choosing Liquid Web and are here if you need anything else. Sincerely, The Liquid Web Team

Hey M Ireland, We're sorry to hear about your experience and understand how frustrating it must be to have a completed website ready to launch while being unable to access the hosting account you've paid for. We've requested additional information through Trustpilot and will ensure your concerns, including ticket #52397920 and the account access issue, are escalated to the appropriate team for review. Thank you for bringing this to our attention. Sincerely, The Liquid Web Team

Hey Kit, Glad we could get that resolved quickly. Thanks for taking the time to share your feedback, we appreciate it. Sincerely, The Liquid Web Team

Hey Joe, This made our day. Thank you for the awesome review. We’re glad our techs have been able to step in, calm things down, and get problems handled when you need help. We appreciate you taking the time to share this. Sincerely, The Liquid Web Team

Hey Richard, We’re sorry this has been your experience, especially after being with us for many years. We’ve requested more information through Trustpilot so we can locate your account, review the support history, and make sure this is escalated to the appropriate team. Sincerely, The Liquid Web Team

Hey Tyler, We’re sorry for the frustration and concern this has caused. We’ve requested more information through Trustpilot so our team can locate your account and review the Solid Security renewal, ticket history, and Kadence lifetime license status. We also appreciate you including the ticket numbers, as that will help our team escalate this more quickly. Thank you for bringing this to our attention. Sincerely, The Liquid Web Team

Hey Tucker, Thank you for sharing this. We really appreciate your 10+ years with Liquid Web and the honest perspective that comes with that. We’re glad Prateek and Devjith were responsive, helpful, and able to deliver the level of support you expected from us. We’ll make sure your feedback gets passed along to them and the team. Sincerely, The Liquid Web Team

Hey Luther, I’m sorry this has left you stuck on a client launch. That’s not the kind of support experience we want customers to have. I’ve requested more information through Trustpilot so we can find your account and get this in front of the right team. We need to review the support thread, the legacy Pro package, and what options are available for the add-ons you’re trying to use. Sincerely, The Liquid Web Team

Heya! Thank you for taking the time to share your experience. We're glad to hear our team has been able to provide fast, responsive support and help when you need it most. Sincerely, The Liquid Web Team

Hey Rui, We're sorry for the frustration this has caused. We understand how concerning it is to see a renewal charge after submitting a cancellation request and receiving communications indicating that the subscription would expire. We've requested more information through Trustpilot so our team can review the cancellation history, billing activity, and account status in detail. We appreciate you providing the timeline and supporting documentation and will ensure this is escalated for review. Sincerely, The Liquid Web Team

Hello Mark, We're sorry to hear about your experience and disappointed to learn that it led you to move your services elsewhere after so many years as a customer. The concerns you've raised regarding support responsiveness, billing communication, hardware expectations, and software licensing are all areas we take seriously. We understand how frustrating it can be when critical issues remain unresolved or communication falls short of expectations. We appreciate the time you took to share this feedback. While we recognize we can't change your experience, we will ensure your comments are shared with the appropriate teams for review. Thank you for your many years as a customer, and we wish you success moving forward. Sincerely, The Liquid Web Team

Hey StudioWebDesign, Thank you for the kind feedback! We’re glad to hear our support technicians were able to help with creative solutions for blocking phishing scammers. We appreciate you choosing Liquid Web and will be here whenever you need us. Sincerely, The Liquid Web Team

Hey Simon, Thank you for the kind review! We’re glad to hear Andre provided amazing service and went above and beyond to help resolve the issues. We’ll be sure to pass your feedback along to him and the team. Sincerely, The Liquid Web Team

Hey JR, Thank you for the great feedback! We’re thrilled to hear Prakhyat provided responsive, knowledgeable, and persistent support throughout the process. We’ll be sure to pass your kind words along to him and the team. We appreciate you choosing Liquid Web and look forward to continuing to support you. Sincerely, The Liquid Web Team

Heya! We’re sorry to hear about the trouble with your plugin license authentication and the lack of follow-up. We also saw your Reddit thread and reached out there as well to see if we could help get this reviewed. If you’re able to provide your account details or ticket number through Trustpilot, we’ll get this routed to the appropriate team so they can investigate what’s happening with the license and follow up directly. Sincerely, The Liquid Web Team