Liquid Web Inc.

Hey Chris, We’re sorry to hear about the backup issues you’ve experienced following the May 12 migration, especially across multiple client WordPress sites. We understand how important reliable backups are, and this is not the experience we want for any customer. If you can provide your account details or ticket numbers through Trustpilot, we’ll get this reviewed and escalated to the appropriate team so they can look into what happened and follow up directly. Sincerely, The Liquid Web Team

Hey Rich, Thank you for providing the additional information. Our team was able to locate your request and confirmed that your refund was processed on June 9, 2026. Your subscription and auto-renewal were also canceled. Refunds can take 5–10 business days to appear, depending on your bank or payment provider. We apologize for the frustration and the lack of clarity while this was being handled. Sincerely, The Liquid Web Team

Hey Bryan, We’re sorry to hear about your concerns. We understand how important long-term stability is when choosing a platform for a business or learning website. We’d like to learn more about which plugins you’re referring to and review your experience in more detail. We’ve requested additional information through Trustpilot so our team can investigate and provide clarification. Thank you for sharing your feedback. Sincerely, The Liquid Web Team

Hey Ben, We’re sorry for the frustration and for the delay in getting support. We understand how concerning it is to lose access to premium designs when your Kadence lifetime license is showing as active in other areas. We’ve requested more information through Trustpilot so our team can locate the account, review the license status, and escalate the design library access issue for investigation. Thank you for bringing this to our attention. Sincerely, The Liquid Web Team

Hi Jillian, We’re sorry for the frustration here. We understand how concerning it is to see a renewal charge you weren’t expecting, especially after being told it would require manual renewal. We’ve requested more information through Trustpilot so our team can locate the account, review the renewal status, cancellation behavior, and support history, and make sure this is escalated appropriately. Thank you for bringing this to our attention. Sincerely, The Liquid Web Team

Thank you for your kind review! We're glad to hear our support team was able to help renew your SSL certificate quickly and get everything taken care of in just a few minutes. Providing access to knowledgeable, real people when you need assistance is something we take pride in, and we're happy to know that made a difference in your experience. Thank you for choosing Liquid Web. We appreciate your business and look forward to supporting you whenever you need us. Sincerely, The Liquid Web Team

Hey Gary, I’m sorry this is how your 15 years with Liquid Web ended. Repeated crashes, downtime, and delayed responses are not the level of support you should have received, especially after being with us for so long. We’d like to review what happened with your migration, server stability, and support history. Please share your ticket or account details through Trustpilot so we can escalate this internally and have the right team look into it. Sincerely, The Liquid Web Team

Hey Charlie, We’re sorry for the delayed response. Two emails with no reply after two weeks is not acceptable. We understand your concern about the lifetime license being marked as legacy, especially after a $600 purchase. Please reply to our Trustpilot request with your account email or ticket number so our team can review the license history and follow up directly. Sincerely, The Liquid Web Team

Hey JJB, We’re sorry to hear about your experience with The Events Calendar and Promoter. We understand how frustrating this is, especially when Promoter is part of your live event workflow. The delays you described are not the support experience we want customers to have. We’ve requested more information through Trustpilot so we can identify your account, review the open tickets, and escalate the Promoter sync issue with the appropriate team. Sincerely, The Liquid Web Team

Hello Max, Thank you for your kind review! We’re glad to hear our team has been able to resolve your issues quickly while remaining patient and helpful throughout the process. We appreciate you choosing Liquid Web and look forward to continuing to support you. Sincerely, The Liquid Web Team

Hey Henry, Thank you for the kind review! We’re glad to hear our support team has been able to provide useful, timely help that fits your needs. We appreciate you choosing Liquid Web and are grateful for the opportunity to continue supporting you. Sincerely, The Liquid Web Team

Hi Mark! Thank you for the kind words! We’re glad Lyni D was able to help and deliver the level of support you needed. We’ll make sure your feedback is passed along to her. Sincerely, The Liquid Web Team

Hello! Thank you for sharing this with us. We’re sorry the SSL issue took more time than it should have to get resolved, especially on such an important business website. We’re glad Frank was able to step in, stay with you through the issue, and get everything fully resolved. We’ll make sure your feedback is passed along to him. Thank you for choosing Liquid Web by Nexcess and trusting our team with your site. Sincerely, The Liquid Web Team

Thank you for the kind review! We’re glad Gokulnath S was able to quickly resolve the issue and make the process easier for you. We’ll make sure your feedback is passed along to him. Sincerely, The Liquid Web Team

Hi Brittany, We’re sorry to hear about this experience. An active Kadence bundle showing expired licenses, missing connected sites, and failed reconnections is not acceptable, especially when client sites are involved. We’ve requested more information through Trustpilot so we can identify the account, review the license status, and escalate this appropriately. Sincerely, The Liquid Web Team

Thank you for the kind feedback! We’re glad to hear you had a very good support experience and appreciate you taking the time to share it. Sincerely, The Liquid Web Team

Hi Dan, Thank you for the kind review! We’re glad to hear our support team provided a clear explanation and helpful details. We appreciate you choosing Liquid Web. Sincerely, The Liquid Web Team

Hi Tarique, We’d like to get this reviewed directly instead of asking you to keep repeating the same details. Please reply to our Trustpilot information request with your ticket number or account email, and we’ll have the case escalated so the key status can be checked and corrected if needed. Sincerely, The Liquid Web Team

Hi Thomas, Thank you for being with Liquid Web for 18 years. We’re truly sorry to hear that your experience has declined, and having a site disabled for over 10 days without a clear resolution is not acceptable. We’d like to get this in front of support leadership for immediate review. We’re requesting more information through Trustpilot so we can identify the account and case. Please respond there with your ticket number, account ID, or the primary domain tied to the account. Sincerely, The Liquid Web Team

Hi Tarique, We’re sorry to hear about this experience. We understand how frustrating it is when services are not functioning properly after signup, especially when you’re unable to access Kadence products or receive the level of support you expected. We’ve requested additional information through Trustpilot so we can identify the account, review what happened, and determine whether there was an issue affecting product access or provisioning. Once we have your account details or ticket information, our team can investigate this further and make sure it is escalated appropriately. Sincerely, The Liquid Web Team