Liquid Web Inc.（liquidweb.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 102 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 44% 打了 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
Hey Kevin, Thank you for taking the time to leave a review! We're glad our team was able to identify the issue and get it resolved for you. We appreciate you choosing Liquid Web and look forward to continuing to support you. Sincerely, The Liquid Web Team
支持代表能够快速解决问题，谢谢！
Hey there, Thank you for taking the time to leave a review! We're glad our support team was able to resolve your issue quickly. We appreciate your trust in Liquid Web and look forward to continuing to support you. Sincerely, The Liquid Web Team
我在 Liquid Web 工作了 12-15 年。 今年四月，当他们将经销商账户（包括我的）转移到另一台服务器时，最终的“垃圾秀”开始了。 我的客户软件、画廊和程序突然“崩溃”，支持的响应时间有时是一个月，他们“丢失”了我的 WHM 并将其指向另一个帐户。在移动中。 他们从来没能找到我的WHM！ 他们一直关闭我的许多票，说问题已经解决，但实际上并没有解决。他们的支持几乎不存在。 因为他们的垃圾表演，我失去了很多客户。我留下的少数客户没有因为服务器损坏而退出，我搬到了 SetraHost.com。 他们拥有一流的支持并且几乎立即做出回应！而且，他们不会因为没有支持和像 Liquid Web 这样的网站损坏而向您收取费用。 避开。 前往 SetraHost.com 咆哮结束！
Hey Kris, We're sorry to hear about your experience, especially after being a customer for so many years. We've requested more information through Trustpilot so we can review the migration, your support history, and the concerns you've raised with the appropriate teams. Thank you for taking the time to share your feedback. We wish you and your clients the very best moving forward. Sincerely, The Liquid Web Team
我们就某个问题联系了 Liquid Web，并被要求提交支持票。我们的票号是52401268，问题是在6月18日提交的。 遗憾的是，我们仍然没有收到任何实质性的回应。我们还没有收到更新电子邮件，没有解释，没有时间表，也没有确认谁在实际处理此案。 我们通过电子邮件进行跟进，并联系了实时聊天，但我们收到的唯一更新是该票证仍处于待处理状态，并且已在实时聊天中升级。自 6 月 18 日以来一直在等待，但这还不够。 目前，这阻碍了我们购买 LearnDash 并开始开发客户项目。我们已经准备好继续前进，但如果没有支持的任何适当回应，就很难满怀信心地前进。 我们理解支持团队可能很忙，但等待这么长时间而没有明确的回应、所有权或时间表是非常令人失望的，特别是当它阻碍购买决定时。 目前，我们不确定 Learndash 是否适合我们。
Hey Jente, We’re sorry this has been left unresolved for so long, especially when it is directly holding up a customer project and your decision to move forward with LearnDash. Thank you for providing ticket #52401268. We understand that being told a case is “pending” or “escalated” without a clear owner, update, or next step is not enough after this amount of time. We’ve requested additional information through Trustpilot so we can review the ticket history and make sure this reaches the appropriate team for prompt follow-up. We appreciate that you were ready to purchase and begin development, and we hope we have the opportunity to restore your confidence in LearnDash. Sincerely, The Liquid Web Team
技术人员知识渊博、能力强、乐于助人。 这正是我们从 GoDaddy 托管转向 Nexcess/Liquid Web 的原因。 继续提供强大的技术支持！
Hi there, Thank you for sharing this. We’re glad our technicians delivered the knowledgeable, capable support that brought you to Nexcess/Liquid Web in the first place. We appreciate your trust and your recommendation. Sincerely, The Liquid Web Team
当需要解决未经授权的指控时，无法联系到这些人...... 我已经多次联系他们的所有电子邮件，但没有人回复我。 也许写在这里会有所帮助！？
Hey Tim, We're sorry to hear about your experience. We understand how concerning it is to see unauthorized charges and then struggle to get a response when you're trying to resolve them. We've requested more information through Trustpilot so we can locate your account, review your billing concerns, and make sure the appropriate team follows up with you as soon as possible. Thank you for bringing this to our attention. We appreciate the opportunity to look into this for you. Sincerely, The Liquid Web Team
我信任 Liquid Web 大约 15 年了，长期以来一直认为他们是技术托管领域最好的。不幸的是，他们疯狂购买，并将许多软件服务整合到一所房子里。在过去的几个月里，我的网站出现严重问题，但被拒绝提供支持，因为 Liquid Web 撤走了所有支持代理来处理 cPanel 问题。我也是 GiveWP 的买家，这是 Liquid Web 收购的产品之一。刚才，我尝试登录以获得支持。整个 GiveWP 界面已经改变，我发现导航非常困难。 GiveWP 始终易于访问和查找内容。此时，我不再推荐 Nexcess、GiveWP 或它们的安全插件。我正在将所有网站移回另一个安全插件。对此我感到非常抱歉。好的、可用的、可访问的软件产品现在已经在无菌的天花板下“公司化”了。人们尽了最大努力，但使用它们的可靠性和舒适感却消失了。
Hey James, We're sorry to hear this, especially after 15 years as a customer. We understand why the recent experiences you've described have affected your confidence in our products and support. When you've relied on the same tools and teams for years, changes to the support experience or product interfaces can be frustrating and disruptive. We'd like the opportunity to better understand what happened with your hosting support experience and the challenges you've encountered with GiveWP. We've requested more information through Trustpilot so we can review your account and ensure your feedback reaches the appropriate teams. We appreciate the many years you've trusted us and hope we have the opportunity to earn that trust back. Sincerely, The Liquid Web Team
我遇到了一个我认为“不紧急”但很重要的技术支持问题。我得到了非常及时、专业和礼貌的服务。问题很快就得到了解决。我不能指望有更好的了。
Hi Howard, Thank you for the great feedback. We’re glad our team treated your issue with care, responded quickly, and got everything resolved without unnecessary delays. We appreciate you taking the time to share your experience. Sincerely, The Liquid Web Team
问责制是最小的，尽管能够解决问题，但如果在启动导致问题的流程之前有更好的透明度，就不会有任何问题。再加上导致我们在业务关键时刻无法进行电子邮件通信的原因，由于看起来不专业和“没有准备好”，并且没有尝试以任何方式弥补错误，这可能使我们失去了极其重要的关系。只告知导致错误的原因，而不承认是因为他们留下了混乱，现在它已修复，再见。
Hey there, We’re sorry this situation affected your business at such a critical time. Restoring access was important, but we understand that simply explaining what happened afterward is not the same as taking responsibility for the disruption it caused. Losing access to email can have serious consequences, especially when customers and business relationships are depending on timely communication. We’ve requested more information through Trustpilot so we can review the account history, the work that led to the issue, and how the resolution was communicated. We’d also like the appropriate team to review whether more should have been done after service was restored. Thank you for being direct about where the experience fell short. Sincerely, The Liquid Web Team
我已经在 Nexcess/Liquid Web 工作多年了。迄今为止最好的 WordPress 托管和最佳托管托管。自从与他们一起托管以来，我的网站从未出现过任何停机或问题。今天，我联系了客户支持人员，询问我无法自行设置的 CNAME/301 重定向。他们迅速解决了我的问题，回答了我的所有问题，完成了记录更改，并确保网站正确转换。出色的实时客户支持 - 24/7。
Hey Maggie, Thank you for the wonderful review and for trusting Nexcess/Liquid Web with your WordPress hosting over the years. We’re glad our team was able to help with the CNAME/301 redirect, answer your questions, and make sure everything transitioned correctly. We appreciate your continued confidence in us. Sincerely, The Liquid Web Team
我注册了 Kadence 许可证，但在使用他们的许可证密钥时遇到了问题，因此我尝试寻求支持，但得到的帮助很少。然后，我决定与其他供应商合作，并在购买初始许可证后的两天内请求退款，并填写了多张请求退款的支持票，但仍然没有收到任何有关退款将被处理的通知。这家公司的支持非常差。我只是想知道我会收到退款，即使这需要一点时间。
Hey Roope, We're sorry to hear about your experience. We understand how frustrating it is to run into licensing issues with a new purchase and then not receive timely communication after requesting a refund. We've requested more information through Trustpilot so we can locate your account, review your support tickets and refund request, and ensure the appropriate team follows up with you. We appreciate you bringing this to our attention and hope we have the opportunity to make this right. Sincerely, The Liquid Web Team
您为我更改了 CNAME 信息。你们的技术支持是我向任何人推荐你们公司的原因。我们的组织没有内部网络技术支持，我非常重视您的帮助。
Hey M. Schneider, Thank you for the kind review. We’re glad our team was able to help with the CNAME update and provide the technical support your organization needed. We appreciate your recommendation and are always happy to help. Sincerely, The Liquid Web Team
快速响应，提供所需信息和补充建议。出色的。
Hey Anthony, Thank you for the great review! We're glad our team was able to respond quickly, provide the information you needed, and offer additional recommendations to help. We appreciate you choosing Liquid Web and look forward to continuing to support you. Sincerely, The Liquid Web Team
我在 Liquid Web 工作了 10 多年，目前拥有 3 台专用的托管服务器。 我喜欢能够自己解决它们，并且喜欢在出现问题或我需要帮助解决问题时能够获得帮助。 今天，我在邮件投递方面遇到了问题，与我交谈的伟大技术人员 Gokulnath S 解决了我的问题，并引导我修复了我的 Cloudflare 帐户上混乱的 SPF 记录！
Hey Joe, Thank you for being with Liquid Web for over 10 years and for trusting us with your managed dedicated servers. We’re glad Gokulnath was able to help troubleshoot the mail deliverability issue and walk you through fixing the SPF records in Cloudflare. We appreciate the recommendation and your continued partnership. Sincerely, The Liquid Web Team
无法执行更新使我们的网站面临 cPanel 漏洞 多年来，我们一直向 LiquidWeb 付费来全面管理我们的网站。每年的费用约为 4,000 美元。我们的网站已被关闭，因为它已被黑客攻击，并在最近发现 cPanel 漏洞（2026 年 4 月 29 日）期间被用来扩散问题。 我们付费进行了取证审查，消息来源确定 LiquidWeb 根本没有进行一些定期的 cPanel 更新，并在漏洞已知后进行了更新。 在研究其他类似地暴露其订阅者的主机时，我们询问了 Hostinger 如何避免暴露其订阅者。事实证明，Hostinger 使用了不存在该漏洞的不同应用程序。在 Hostinger 上使用 cPanel 的订阅者的漏洞较少，因为他们定期根据需要应用更新。 在 LiquidWeb 能够在其服务器上恢复我们的网站并于 6 月 5 日上线之前，我们移动了我们的网站并让它们在不同的主机上运行。
Hey Busia. We're sorry to hear about your experience and understand how disruptive this situation was for your business. We've requested more information through Trustpilot so our team can locate your account and ensure this is reviewed by the appropriate teams. Thank you for taking the time to share your feedback. Sincerely, The Liquid Web Team
一如既往。专业的同理心快速解决方案
Thank you for your continued trust in Liquid Web. We're delighted to hear our team consistently provides professional, empathetic, and timely support. We appreciate you taking the time to share your experience and look forward to continuing to support you. Sincerely, The Liquid Web Team
对于 Kadence 主题和 Liquid Web 收购的其他工具的用户来说，完全不存在客户服务。从 Kadence 到 Liquid Web 的过渡极其糟糕，这一过渡仍在进行中，而且似乎意味着要赶走许多与 Kadence 为客户合作的代理机构所有者，但事实证明，支持毫无用处。超过 6 周后，后端仪表板仍然无法正常工作，无法为客户管理许可域，并且某些插件和主题仍然显示没有许可域。当 Nexcess 出于某种原因出现时，我就放弃了 Liquid Web 托管，现在他们已经尽一切努力来推动一款出色的产品落地。避开这家公司，金钱是这里唯一的动机。
Hey Debbie, We’re sorry this transition has created so much frustration, especially for agency workflows where managing licensed client domains is critical. We understand how disruptive it is when dashboard access, license visibility, and domain management are not working as expected. That should not be getting in the way of supporting your clients. We’ve requested more information through Trustpilot so we can locate your account, review the license/domain management issues you described, and escalate this to the appropriate team. We hope we have the opportunity to help restore your confidence in Kadence. Sincerely, The Liquid Web Team
我的服务器空间不足。我的开发人员无法立即联系。网站瘫痪了，工作日的时候一切都崩溃了。 LW 尽快解决了这个问题，并再次拯救了我和我的团队。
Hey Spencer, Thank you for sharing this. We’re glad our team was able to step in quickly when your site was down and help get things back on track. We know how stressful server space issues can be during the business day, and we’re happy we could help support you and your team when it mattered. Sincerely, The Liquid Web Team
在我的插件页面上，它说 woothumbs 的许可证（带有指向 Liquid Web 的链接）无效。在设置页面上显示许可证密钥并表明其有效。当我转到插件文本上的链接时，我发现一个页面没有提及 woothumbs，它无法识别我，不提供续订、升级甚至再次购买插件的选项。我就这个问题联系了他们（提出了罚单）三次，但从未收到回复。我现在使用 Ultimate Product Gallery 进行 Woocommerce 和该死的液体网络。
Hey Keith, We’re sorry for the confusion and frustration here. We’d like to review what happened with WooThumbs, the license message you’re seeing, and the tickets you submitted. We’ve requested more information through Trustpilot so our team can locate your account and escalate this to the right team. We’re sorry it reached the point where you felt you had to move to another plugin, and we hope we have the chance to look into this properly. Sincerely, The Liquid Web Team
我非常失望，活动日历和活动门票现在属于 LiquidWeb。这些插件的一个重要功能 - 售票 - 不再正常工作。当还有剩余门票时，显示“已售完”。这是非常糟糕的，应该尽快修复。但支持人员自 4 天以来一直没有回复。团队不可用或没有能力。非常非常令人失望的经历。
Hey Kunde, We’re sorry this has affected your ticket sales. We understand how serious it is when an event plugin shows tickets as sold out while inventory is still available. We’d like to get this reviewed by the right team as quickly as possible. We’ve requested more information through Trustpilot so we can locate your account, review the support request, and escalate the reported issue with The Events Calendar and Event Tickets. Thank you for flagging this. We hope we can help get this moving in the right direction. Sincerely, The Liquid Web Team
共 102 条符合条件的评价