About Liquid Web Inc.
Data updated- Website
- liquidweb.com
- Category
- Electronics & Technology
- Location
- United States · Lansing
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (46/46)
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Is Liquid Web Inc. legit?
Liquid Web Inc. (liquidweb.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 44% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Jiva was knowledgeable and very helpful…
Jiva was knowledgeable and very helpful in resolving my issue promptly.
Their live chat support service is good.
Reply from Liquid Web Inc.2026-08-06
Hey Sanaullah, Thank you for your feedback! We're glad to hear you had a good experience with our live chat support. We appreciate you choosing Liquid Web and look forward to assisting you again whenever you need us. Sincerely, The Liquid Web Team
Best Support
Reply from Liquid Web Inc.2026-08-04
Hey Joshua, Thank you for the great feedback. We’re glad our support team delivered the experience you were looking for. We appreciate you choosing Liquid Web. Sincerely, The Liquid Web Team
Liquid Web puts out quality products…
Liquid Web puts out quality products and service!
Reply from Liquid Web Inc.2026-08-04
Hey Kara, Thank you for the kind words! We’re glad you’ve had a positive experience with both our products and our service. We appreciate your support and your trust in Liquid Web. Sincerely, The Liquid Web Team
Learn Dash is awful
Learn Dash is awful. Don't use unless you want to be price gouged. Purchased a 5 year package in february and are now charging us more for a 4 year package because they "have new packages". Absolutely unbelievable.
Reply from Liquid Web Inc.2026-08-04
Hey Matt, We’re sorry the change in LearnDash packages left you feeling like the agreement you purchased in February was no longer being honored. We’ve requested more information through Trustpilot so our team can review the original purchase, the new package being offered, and the pricing difference you described. We’d like the opportunity to clarify what happened and determine what options are available. Sincerely, The Liquid Web Team
Great support!
I want to give a special mention to Pawel from the support team. He always goes above and beyond, taking the time to make sure I actually understand what's going on instead of just rushing through it. His explanations are clear and thorough — you can tell he genuinely cares about getting it right, not just closing the ticket. He's also consistently prompt with his responses. Great experience overall, largely thanks to him.
Reply from Liquid Web Inc.2026-08-03
Hey M.L. Thank you for taking the time to recognize Pawel. We’re glad he consistently takes the extra time to explain what’s happening clearly instead of simply closing the ticket and moving on. We’ll make sure your feedback is shared with him and the team. Sincerely, The Liquid Web Team
Took my call in minutes and reviewed…
Took my call in minutes and reviewed the server to find out why it was having problems in minutes. Great service!
Reply from Liquid Web Inc.2026-08-03
Hey Anthony, Thank you for the great feedback. We’re glad our team was able to take your call quickly, review the server, and identify the issue without delay. We appreciate you choosing Liquid Web. Sincerely, The Liquid Web Team
I'm 54 yo and have NEVER wasted my time posting a review but now I AM PISSED!!!
I have been with Liquidweb for maybe over 15 years at this point, maybe even more? I was just on chat support for 71 minutes to simply restore and old version of a page from a month ago. Still no restoration!!! THE BEST PART........... I asked to call them and chat sent me a number missing a digit so I couldn't even call them. DO NOT USE anything NEXCESS related. Read all the other reviews and you will realize a once great platform is now horrific. I signed up with them originally because of their service and am looking into switching today to someone else.
Reply from Liquid Web Inc.2026-07-31
Hey Dr. Cavanaugh, We're sorry to hear about your experience, especially after being a customer for so many years. We've requested more information through Trustpilot so we can review your account, the support interaction, and what happened with your restore request. Thank you for taking the time to share your feedback. We hope we have the opportunity to make this right and earn back your confidence. Sincerely, The Liquid Web Team
The gentleman was superb....efficient…
The gentleman was superb....efficient on the issue and very human in understanding...excellent person!
Reply from Liquid Web Inc.2026-07-31
Hey there, Thank you for the wonderful feedback! We're delighted to hear our support representative was able to resolve your issue efficiently while also providing the kind of understanding and personal service that makes a difference. We appreciate you taking the time to share your experience and thank you for choosing Liquid Web. Sincerely, The Liquid Web Team
subscribed to an upgrade on Kadence… BIG Mistake
subscribed to an upgrade on Kadence Wordpress theme. could not activate the license because would not let me log in even though i was already logged in.. support is non-existent. going to cancel.. what good is a premium upgrade if you can't use it. Half a day wasted already.
Reply from Liquid Web Inc.2026-07-30
Hey Timothy, We're sorry to hear about your experience. We've requested more information through Trustpilot so we can review your account, investigate the activation issue, and look into your support experience with the appropriate team. Thank you for bringing this to our attention. We hope we have the opportunity to get this resolved and restore your confidence. Sincerely, The Liquid Web Team
Dont move to liquid web - Constantly putting out fires
Just like all the other fake reviews below have multiple reviews saying how great the product is in their broken english, I thought I would just repeat that it's been nothing but problems with Liquidweb - your constantly putting out fires, my website comes up with a Error timed out on about 20 different locations and then loads 2 seconds later at different customers locations. I've just learnt to put up with it to be honest. You have to put up with the fact that this company loves making more money than the year before - hiring people from developing nations so that executives can make even more money. Seriously - read some of these 5 star reviews and see how generic and broken they sound. Click on a couple of profiles as well to see the history of that particular user. You do not want to move to liquid web. If you get an american to deal with - that's great, but you usually won't. Please don't reply with a generic review reply like you do on all the other profiles. It's not authentic.
Reply from Liquid Web Inc.2026-07-30
Hey Robert, We're sorry to hear about your experience. We've requested more information through Trustpilot so we can review your account, investigate the performance issues you've described, and look into your recent support experience with the appropriate teams. Thank you for taking the time to share your feedback. We understand we've lost your confidence, but we hope we have the opportunity to review what happened and work toward making things right. Sincerely, The Liquid Web Team
Charged a cancelled subscription, then 2 weeks of silence
This is about their software/plugin billing (Iconic WordPress plugins, sold via their Nexcess software portal), not hosting. My subscription showed "pending-cancel," auto-renew OFF, and no payment method on file. They charged me the $299 renewal anyway and reactivated the subscription for 2027. i contacted them 5 times over 2 weeks by email and a support ticket (52728176), then follow-ups. ZERO human response. I've had to file a chargeback with my bank.Plugins are fine. Billing and support are not. Check your statements if you've ever subscribed, even after cancelling.
Reply from Liquid Web Inc.2026-07-28
Hey Ibrahim, We're sorry to hear about your experience. We've requested more information through Trustpilot so we can review your billing history, support ticket 52728176, and the concerns you've raised regarding your subscription renewal. Thank you for bringing this to our attention. We hope we have the opportunity to review what happened and make this right. Sincerely, The Liquid Web Team
Excellent web hosting company
Excellent services and human beings that respond to support tickets. I highly recommend this company.
Reply from Liquid Web Inc.2026-07-28
Hey there, Thank you for the wonderful review! We're happy to hear you've had a great experience with both our hosting services and our support team. Providing knowledgeable, human support is something we take pride in. We truly appreciate your recommendation and your trust in Liquid Web. Sincerely, The Liquid Web Team
Absolute lack of accountability
Absolute lack of accountability. I submitted my cancellation request well in advance of my renewal date. Liquid Web completely ignored it and charged my credit card for another full year. After forcing me to go through the hassle of opening a support ticket more than once, they finally issued a refund—but because of the currency exchange, I am stuck paying $15 to my credit card company for an error that was 100% on Liquid Web's end. Liquid Web took zero accountability for failing to process my timely cancellation.
Reply from Liquid Web Inc.2026-07-21
Hey Tara, We're sorry to hear about your experience. We understand how frustrating it must have been to submit your cancellation request before renewal, have your card charged anyway, and then incur additional costs from the currency exchange after the refund was processed. We've requested more information through Trustpilot so we can review what happened with your cancellation request and the handling of your support case. Thank you for taking the time to share your feedback. We understand why this has affected your trust, and we hope we have the opportunity to make this right. Sincerely, The Liquid Web Team
Fast response and provided my requested…
Fast response and provided my requested action.
Reply from Liquid Web Inc.2026-07-21
Hey there, Thank you for taking the time to leave a review! We're glad our team responded quickly and was able to take care of your request. We appreciate you choosing Liquid Web and look forward to continuing to support you. Sincerely, The Liquid Web Team
Disappointed with their support system
Disappointed with their support system. I have posted multiple support requests. I have received email confirmations of the submission, but have not heard back from support.
Reply from Liquid Web Inc.2026-07-21
Hey there, We're sorry to hear about your experience. We understand how frustrating it is to submit multiple support requests, receive confirmation that they've been received, and then not hear anything further. We've requested more information through Trustpilot so we can locate your account, review your open support requests, and ensure they receive the attention they need. Thank you for bringing this to our attention. We hope we have the opportunity to make this right. Sincerely, The Liquid Web Team
We paid for premium support and we have…
We paid for premium support and we have no feedback for our tickets. They just close it. A lot of functionalities don't work.
Reply from Liquid Web Inc.2026-07-21
Hey Dawid, We're sorry to hear about your experience. We've requested more information through Trustpilot so we can review your account, the support tickets you've referenced, and the functionality issues you've encountered. Thank you for bringing this to our attention. Sincerely, The Liquid Web Team
LiquidWeb provides VERY poor support if any at all!
LiquidWeb has recently demonstrated a significant decline in the quality of its customer support services in the United States. The company has dismissed much of its original support staff based in the U.S. and relocated operations to India, where the training provided to staff members appears to be inadequate. This has resulted in numerous instances of misinformation being communicated to customers. With over 30 years of experience in server administration, I have encountered instances where LiquidWeb representatives provided inaccurate information. Even when I confronted them about these discrepancies, they remained steadfast in their responses. This situation has resulted in substantial financial losses for our company due to server issues and the incompetence of inadequately trained personnel. We are now considering pursuing legal action to recover the funds lost as a consequence of these matters. I strongly advise potential customers to exercise caution and consider small claims court as a viable option for recourse, as they may have a strong case against LiquidWeb. It is evident that the company is employing individuals who lack the necessary expertise, and I would recommend avoiding LiquidWeb to prevent similar experiences.
Reply from Liquid Web Inc.2026-07-21
Hey Larry, We're sorry to hear about your experience and understand how concerning it is when you feel you can't rely on the support you're receiving, especially when it impacts your business. We recognize the seriousness of the concerns you've raised regarding the support experience, the technical guidance you received, and the financial impact you described. We've requested more information through Trustpilot so we can review your account, your support history, and the issues you've experienced with the appropriate teams. Sincerely, The Liquid Web Team
Been with Liquidweb for quite a few…
Been with Liquidweb for quite a few years and except for hiccups that happened on rare occasions, the tech options and support has been outstanding. This along with reliability of servers as well as options and pricing puts them at top of my list every time I research other potential options.
Reply from Liquid Web Inc.2026-07-21
Hey Jean, Thank you for your continued trust over the years. We're glad to hear that our server reliability, support team, and hosting options have consistently met your expectations, even through the occasional hiccup. We truly appreciate your loyalty and your recommendation. We look forward to continuing to support you for many years to come. Sincerely, The Liquid Web Team