Liquid Web Inc. (liquidweb.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 44% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Avoid Liquid Web. They will happily take your money and then misrepresent what features are included in the product you paid for.
When I contacted support regarding a missing MailerLite add-on, representative Daniel Darnell explicitly told me that "Mailerlite was never a Restrict Content Pro add-on that we sold or distributed." This is demonstrably false.
In the core plugin code (version 3.5.59, core/includes/misc-functions.php), the rcp_get_addons_list() function explicitly registers 'rcp-mailerlite' on line 1739, right alongside MailChimp and ConvertKit.
The moment I responded with this exact technical proof, Daniel Darnell stopped replying to my emails and marked the issue as "resolved". Rather than correcting his error, providing the add-on, or apologizing for the misinformation, he chose to ghost a paying customer. Whether this is gross incompetence or a deliberate attempt to withhold features, it is highly unprofessional. Do not trust this company.
Reply from Liquid Web Inc.2026-06-26
Hey Weronika,
We're sorry to hear about your experience. We'd like the opportunity to review this more closely. We've requested additional information through Trustpilot so we can investigate the history of the MailerLite add-on, review the support interaction, and ensure your concerns are evaluated by the appropriate teams.
We appreciate you bringing this to our attention and hope we have the opportunity to make this right.
Sincerely,
The Liquid Web Team
M
Martin Pěnička · 1 review · Experienced 2026-06-26 ·
★★★★★
Kadence + The Event Calendar
It's been getting worse and worse since Liquid Web bought Kadence and The Event Calendar. Golden founder Ben Ritner. Sell Kadence and The Event Calendar back to those who can. This company is a huge waste. I will have to find another template and will no longer deploy Kadence on new websites.
Reply from Liquid Web Inc.2026-06-26
Hey Martin,
We’re sorry to hear this, especially as someone who has been using Kadence for new websites.
We’d like the chance to better understand what has changed for you and where the products are falling short in your workflow. We’ve requested more information through Trustpilot so our team can review your account and share your feedback with the right product and support teams.
We hope we can earn back your confidence.
Sincerely,
The Liquid Web Team
I love Liquid Web Inc. Their team is always there to help! Today I purchased a new Domain from them to replace my old business name. The new Domain was up and running immediately! Andre was my tech support pro today and what an excellent tech pro and nice gentleman he is! Yes, I absolutely love this company. No, they aren't the cheapest, but yes, they are the VERY BEST! Thanks Andre, my tech and the rest of the staff!
Reply from Liquid Web Inc.2026-06-29
Hey Nikki,
Thank you for the wonderful review. We’re glad your new domain was up and running right away and that Andre provided such excellent support.
We appreciate your kind words and your continued trust in Liquid Web.
Sincerely,
The Liquid Web Team
Akhil made a potentially difficult PHP upgrade easy! Followed up and resolved all issues. Great job!
Reply from Liquid Web Inc.2026-06-25
Hey there,
Thank you for taking the time to share your experience.
We're delighted to hear that Akhil made the PHP upgrade process smooth and stress-free. Upgrades can sometimes be challenging, so it's great to know he followed through, addressed the issues, and helped ensure everything was resolved successfully.
We'll be sure to pass your feedback along to Akhil and the team.
Sincerely,
The Liquid Web Team
G
Gary B. · 1 review · Verified · Experienced 2026-06-23 ·
★★★★★
Liquidweb support is without peer
Liquidweb support is without peer, in my opinion. All their technology is great, and reliable. But nothing matters more than fast, accurate and well explained help when those inevitable problems occur.
Reply from Liquid Web Inc.2026-06-24
Hey Gary,
Thank you for the kind words! We’re glad to hear that our support team has been able to provide fast, accurate, and clear help when it matters.
Reliable technology is important, but we agree that strong support makes all the difference when issues come up. We appreciate you choosing Liquid Web and taking the time to share your experience.
Sincerely,
The Liquid Web Team
I needed to find where to see the website files for my site Jisna M was very helpful with this. I also had trouble finding a USPS shipping plugin and Jisna M suggestion lead me in a direction I had not thought of at the time.
Reply from Liquid Web Inc.2026-06-24
Hey there,
Thank you for the kind feedback. We’re glad Jisna was able to help you quickly locate your website files and point you in the right direction for the USPS shipping plugin.
We appreciate you choosing Liquid Web and are here if you need anything else.
Sincerely,
The Liquid Web Team
M
M Ireland · 1 review · Experienced 2026-06-22 ·
★★★★★
Locked out of my StellarSites/Liquid…
Update, 24 June 2026: Liquid Web has replied publicly to this Trustpilot review saying they have escalated the issue for review. However, I have still not received any direct contact or practical resolution from Liquid Web, and I still do not have access to the hosting account or the domain connection details needed to launch my completed WordPress site.
For clarity, the relevant ticket number/s are:
52397915
52397920
I am not asking for anything complicated. I just need to point my domain to the Wordpress site.
Please give me access to the StellarSites/Liquid Web hosting account I paid for, or email me the details I need to point my GoDaddy domain to my completed WordPress site.
*********************
Locked out of my StellarSites/Liquid Web hosting account with no resolution after 5 days
I was a StellarSites customer and purchased a package that included hosting, Kadence, LearnDash and related WordPress tools. Since the move to Liquid Web, I have been unable to access the hosting account I paid for.
I have tried the login and password reset process, but no reset email arrives. I contacted live chat and was told to lodge a ticket. It has now been 5 days and I still do not have access to my account or the information I need to point my domain to my completed WordPress website.
Ticket 52397920
This is not a minor issue. My website is built and ready to launch, but I cannot access the hosting/domain connection details needed to make it live on my own domain. I am now considering paying for another host and migrating the site elsewhere, despite having already paid for this service.
I need someone from Liquid Web to urgently resolve the account migration issue, manually map my legacy StellarSites account, and confirm how I can access the hosting service I paid for.
At this stage, the lack of response has been extremely stressful and has made it very difficult to trust the service, especially for a business website.
Reply from Liquid Web Inc.2026-06-22
Hey M Ireland,
We're sorry to hear about your experience and understand how frustrating it must be to have a completed website ready to launch while being unable to access the hosting account you've paid for.
We've requested additional information through Trustpilot and will ensure your concerns, including ticket #52397920 and the account access issue, are escalated to the appropriate team for review.
Thank you for bringing this to our attention.
Sincerely,
The Liquid Web Team
These techs kick large amounts of ass. No matter how freaked out I might be about a problem, they always handle it for me and make it look easy. They never disappoint. Thanks again. - Joe
Reply from Liquid Web Inc.2026-06-20
Hey Joe,
This made our day. Thank you for the awesome review.
We’re glad our techs have been able to step in, calm things down, and get problems handled when you need help. We appreciate you taking the time to share this.
Sincerely,
The Liquid Web Team
R
Richard · 2 reviews · Experienced 2026-06-19 ·
★★★★★
They are expensive with horrible…
They are expensive with horrible customer service. Every hosting company is great until you actually have a problem and need them. Seems like they hired all India support with zero skills. Running around in circles after server was hacked and they were completely useless helping when i pay extra for dedicated support. You tell them x, they hear z, like wtf! I been with them many years now and it just keeps getting worse. I asked for senior developers in the chat, they could not help me said to email only which takes hours and no longer have phone support.
Reply from Liquid Web Inc.2026-06-20
Hey Richard,
We’re sorry this has been your experience, especially after being with us for many years. We’ve requested more information through Trustpilot so we can locate your account, review the support history, and make sure this is escalated to the appropriate team.
Sincerely,
The Liquid Web Team
T
Tyler · 9 reviews · Experienced 2026-06-11 ·
★★★★★
Kadence is Great
LiquidWeb acquired WordPress software including Kadence and Solid Security recently. I originally had some difficulties with a subscription being duplicated in the old and new billing portals, and another subscription that was temporarily missing from my account. LiquidWeb support was able to resolve the issues and refund the duplicate charge. I appreciate their help. The issues seem to just be some temporary growing pains while merging.
Kadence software is great, which I would recommend to anyone. It's easy to make great looking Wordpress sites with great defaults and templates but also deep customization. It's also much faster and more modern than the older style of page builders.
Reply from Liquid Web Inc.2026-06-19
Hey Tyler,
We’re sorry for the frustration and concern this has caused.
We’ve requested more information through Trustpilot so our team can locate your account and review the Solid Security renewal, ticket history, and Kadence lifetime license status. We also appreciate you including the ticket numbers, as that will help our team escalate this more quickly.
Thank you for bringing this to our attention.
Sincerely,
The Liquid Web Team
Prateek S. & Devjith P. exceeded expectations compared to the last couple of support issues we have had with others. They both were very responsive and in fact very helpful as well! We have been a client of Liquid Web's for over 10 years, and in that time have seen stellar support to dismal support, and it seems to be coming back around to stellar again, and we are very grateful for the support we just received. Thank you!
Reply from Liquid Web Inc.2026-06-19
Hey Tucker,
Thank you for sharing this. We really appreciate your 10+ years with Liquid Web and the honest perspective that comes with that.
We’re glad Prateek and Devjith were responsive, helpful, and able to deliver the level of support you expected from us. We’ll make sure your feedback gets passed along to them and the team.
Sincerely,
The Liquid Web Team
L
Lu · 6 reviews · Experienced 2026-06-18 ·
★★★★★
Very poor support and communications. What a rip off.
Liquid Web recently took over The Events Calendar plugin, which I purchased prior to the takeover.
Their documentation was broken, and when I reached out to support, they provided incorrect answers. They've changed the structure for their pro subscription and plugins. I am on the legacy pro package (just purchased recently) and can't purchase the additional addons I need. I requested either a credit toward their new subscription for the features I need, or the option to purchase the add-on separately under the legacy model. It’s been three days, and there has been no response other than that they are experiencing a higher-than-normal volume of tickets.
This has left me stuck and unable to proceed with the completion and launch of a client website.
Very disappointed that Liquid Web purchased The Events Calendar, and considering other options altogether.
Reply from Liquid Web Inc.2026-06-19
Hey Luther,
I’m sorry this has left you stuck on a client launch. That’s not the kind of support experience we want customers to have.
I’ve requested more information through Trustpilot so we can find your account and get this in front of the right team. We need to review the support thread, the legacy Pro package, and what options are available for the add-ons you’re trying to use.
Sincerely,
The Liquid Web Team
t
the one stop blog shop · 1 review · Experienced 2026-06-15 ·
★★★★★
They are always fast and responsive
They are always fast and responsive; helpful and get the job handle; I often get frustrated but they are there to help me out and often very quickly.
Reply from Liquid Web Inc.2026-06-16
Heya!
Thank you for taking the time to share your experience. We're glad to hear our team has been able to provide fast, responsive support and help when you need it most.
Sincerely,
The Liquid Web Team
LiquidWeb HAS CORRECTED their action Fraudulent billing – charged €72.02 after I canceled the service
I am extremely disappointed with Liquid Web’s billing practices.
I was using the "Filter Bar" plugin from The Events Calendar for a project on my website estagiorf.me
This site was built solely for my Master’s degree internship. The project has already ended, and the website is no longer online.
On May 30, 2026, I received an automated email from Liquid Web stating that my subscription would renew in 14 days.
Since I no longer needed the service, I canceled the subscription immediately on that same day.
Right after canceling, my Liquid Web dashboard clearly showed:
"1 product · Cancellation pending — access until Jun 13, 2026"
Then, on June 10, 2026, they sent me a "Subscription expiration notice" – which made perfect sense, since my cancellation was pending and access would end on June 13.
But here is where it gets even worse.
After sending me that expiration notice, they quietly changed my dashboard status back to "active" – without any warning, without my consent – and then took €72.02 from my bank account.
The website doesn't even exist anymore. I formally requested cancellation, they confirmed expiration was coming, and then they ignored everything just to charge me. Absolute crooks.
I demand an immediate reversal of this charge and a full refund. If not resolved, I will file a Visa dispute – practices like these should get a company banned from financial services.
I have clear screenshots and emails of everything:
1) The renewal warning email (May 30, 2026)
2) The cancellation pending status on my dashboard
3) The Subscription expiration notice (June 10, 2026)
4) The dashboard now showing "active" again
5) The pending transaction from my bank account
Avoid Liquid Web if you value honest billing.
Reply from Liquid Web Inc.2026-06-20
Hey Rui,
We're sorry for the frustration this has caused. We understand how concerning it is to see a renewal charge after submitting a cancellation request and receiving communications indicating that the subscription would expire.
We've requested more information through Trustpilot so our team can review the cancellation history, billing activity, and account status in detail. We appreciate you providing the timeline and supporting documentation and will ensure this is escalated for review.
Sincerely,
The Liquid Web Team
M
Mark Jones · 1 review · Experienced 2026-06-13 ·
★★★★★
18 years with LiquidWeb forced to leave.
After 18 years as a customer with LiquidWeb, during which I managed multiple servers and services, I was left with no viable option but to migrate everything away from their platform. I would not return under any circumstances.
Support has been effectively nonexistent for critical matters. Tickets concerning critical email issues remained open for more than five weeks with no updates or resolution. The lack of response was so complete that LiquidWeb did not even notice when I migrated this particular site to another provider. These experiences match widespread reports from other long-term customers who have noted a marked decline in ticket response times and resolution, particularly following the company’s acquisitions and integrations.
Billing practices have also been inconsistent and punitive. I have not received any invoices in four months, yet being even two days late on payment results in all servers being taken offline without prior notification. Similar difficulties with invoice delivery, account transparency, and abrupt service actions have been frequently reported by other customers.
Last year, I purchased what was presented as a new server. Within 20 days, I discovered it was running on outdated, unsupported hardware that prevented cPanel updates. This forced me to migrate 45 websites to a properly provisioned server, as the hardware sold to me was clearly misrepresented as current-generation equipment.
Following LiquidWeb’s acquisition of LearnDash and the more recent restructuring of their StellarWP portfolio, service quality declined sharply on the LMS side as well. Weeks before our license expiration, attempts to renew failed because the payment links were non-functional. Support requests across billing, technical, and sales channels went unanswered. When I attempted to purchase a replacement license, the system returned an “Out of Stock” error for a purely digital product. Many other customers have reported similar frustrations with slower support responsiveness and licensing/account complications following these changes.
In my experience, service quality across both hosting and software products has deteriorated drastically following LiquidWeb’s various acquisitions and brand consolidations. I strongly recommend avoiding them and exploring more reliable alternatives.
UPDATED 6/15/2026
I get a response here in less than 48 hours from this review and no response from LiquidWeb support in weeks with multiple tickets from two different accounts. It's clear they are more interested in doing damage control with reviews than fixing real issues.
Reply from Liquid Web Inc.2026-06-15
Hello Mark,
We're sorry to hear about your experience and disappointed to learn that it led you to move your services elsewhere after so many years as a customer.
The concerns you've raised regarding support responsiveness, billing communication, hardware expectations, and software licensing are all areas we take seriously. We understand how frustrating it can be when critical issues remain unresolved or communication falls short of expectations.
We appreciate the time you took to share this feedback. While we recognize we can't change your experience, we will ensure your comments are shared with the appropriate teams for review.
Thank you for your many years as a customer, and we wish you success moving forward.
Sincerely,
The Liquid Web Team
The support technicians are coming up with creative solutions to block phishing scammers. Nice work!
Reply from Liquid Web Inc.2026-06-15
Hey StudioWebDesign,
Thank you for the kind feedback! We’re glad to hear our support technicians were able to help with creative solutions for blocking phishing scammers.
We appreciate you choosing Liquid Web and will be here whenever you need us.
Sincerely,
The Liquid Web Team
Great support from Andre in the Philippines. Amazing customer service. He tackeld some serious issues, and went above and beyond by doing some research for us as well.
Thank you
Reply from Liquid Web Inc.2026-06-15
Hey Simon,
Thank you for the kind review! We’re glad to hear Andre provided amazing service and went above and beyond to help resolve the issues.
We’ll be sure to pass your feedback along to him and the team.
Sincerely,
The Liquid Web Team
J
JR · 1 review · Verified · Experienced 2026-06-11 ·
★★★★★
Prakhyat is a star
Excellent support from start to finish. Prakhyat was responsive, knowledgeable, and persistent in tracking down a complex configuration issue. Communication was clear throughout the process, and he stayed engaged until everything was fully resolved. We greatly appreciate his professionalism and dedication.
Reply from Liquid Web Inc.2026-06-12
Hey JR,
Thank you for the great feedback! We’re thrilled to hear Prakhyat provided responsive, knowledgeable, and persistent support throughout the process.
We’ll be sure to pass your kind words along to him and the team. We appreciate you choosing Liquid Web and look forward to continuing to support you.
Sincerely,
The Liquid Web Team
W
W S · 9 reviews · Experienced 2026-06-10 ·
★★★★★
LW stole our money and avoids contact.
Update: LW lied in their reply below claiming they "responded to my thread on Reddit". This is just a copy paste response they give to everyone on here.
Even if it was, the answer is not to fast-track one developer. There are hundreds of developers and agencies looking for alternatives after Liquid Web stopped responding to us and put us and our clients at risk.
Me and a group of developers who have been affected will be writing an open letter to Wordpress community highlighting dishonest practices at Liquid Web and we will be pushing for everyone to understand the risks they are taking when buying any LW products. Companies like this should and will go out of business.
Original review:
LW took over the plugin we bought for the website and did such a poor job, we can't authenticate the license.
Not only that, but it has been 3 weeks since we reached out and they are completely avoiding us.
They are a complete scam. I created a thread on Reddit about them ("Avoid Liquid Web plugins") and a lot of people shared similar experiences.
Avoid!
Reply from Liquid Web Inc.2026-06-10
Heya!
We’re sorry to hear about the trouble with your plugin license authentication and the lack of follow-up.
We also saw your Reddit thread and reached out there as well to see if we could help get this reviewed. If you’re able to provide your account details or ticket number through Trustpilot, we’ll get this routed to the appropriate team so they can investigate what’s happening with the license and follow up directly.
Sincerely,
The Liquid Web Team
