Liquid Web Inc.

Nearly a month without working backups…

Nearly a month without working backups across 20+ client WordPress sites following Liquid Web's chaotic May 12 migration. Multiple support tickets ignored. Passed between departments repeatedly with no resolution. As a paying customer since 2019 with an active subscription, this is completely unacceptable. Their migration broke my service and their support has failed to fix it. Update — June 10, 2026: Liquid Web has now replied publicly asking me to provide account details through Trustpilot. I am not comfortable sharing personal account information publicly. Your team already has everything on file. What I will say publicly is that I have had three support tickets closed with resolution notifications sent — despite nothing actually being resolved. I was then asked to rate my experience on a service that remains completely broken. Please have someone contact me directly through my registered email to actually fix this. I will update this review once the issue is genuinely resolved.

Absolute crooks

Absolute crooks. Ordered the plugin LearnDash but within 30 minutes realised my mistake and asked for a refund. Never installed or used it. I've now chased, emailed and used live chat on so many occasions over the past week and as yet heard nothing back. Over Live Chat they said they'd escalated the issue, but that was days ago and still heard nothing. Can't imagine getting my money back. If this is any measure of their support system, I'd stay well clear!

Dont risk building your website with Learndash

Dont risk building your website with Learndash (Owned by Liquid web) We are not even 6 months into our subscription and important plugins have been discontinued too much uncertainity going forward :(

Kadence Lifetime for more than 3 years

I’ve been a Kadence customer for over three years and purchased a lifetime license—expecting to be able to use the product indefinitely and without restrictions. However, since the acquisition by Liquid Web, I’ve hardly seen any of that in my case. Although my lifetime license is properly activated in all Pro plugins and the Pro theme, I can no longer select premium designs from the design library. Instead, I’m told that my license isn’t activated. For a paying lifetime customer, this is simply unacceptable. Even more disappointing, however, is the way customers are treated. Support tickets go unanswered, information is nowhere to be found, and you get the feeling that your problems are being completely ignored. Anyone hoping for help apparently needs a lot of patience—or would be better off having no expectations at all. I get the impression that existing customers with lifetime licenses are nothing more than an afterthought following the acquisition. I can’t say for sure if that’s actually the case, but that’s exactly the impression their current behavior gives. I’ve happily recommended Kadence for years. Based on my recent experiences, however, I find it hard to recommend this product in good conscience anymore. An excellent product quickly loses its value when support and customer communication are this disappointing. --- Ich bin seit über drei Jahren Kadence-Kunde und habe eine Lifetime-Lizenz erworben – in der Erwartung, das Produkt dauerhaft und ohne Einschränkungen nutzen zu können. Seit der Übernahme durch Liquid Web ist davon in meinem Fall jedoch kaum noch etwas zu spüren. Obwohl meine Lifetime-Lizenz in allen Pro-Plugins und im Pro-Theme korrekt aktiviert ist, kann ich in der Designbibliothek keine Premium-Designs mehr auswählen. Stattdessen wird mir angezeigt, dass meine Lizenz nicht aktiviert sei. Für einen zahlenden Lifetime-Kunden ist das schlicht inakzeptabel. Noch enttäuschender ist allerdings der Umgang mit den Kunden. Support-Tickets bleiben unbeantwortet, Informationen sucht man vergeblich und man hat das Gefühl, mit seinen Problemen komplett ignoriert zu werden. Wer auf Hilfe hofft, braucht offenbar viel Geduld – oder sollte besser gar keine Erwartungen haben. Für mich entsteht der Eindruck, dass Bestandskunden mit Lifetime-Lizenz nach der Übernahme nur noch eine Randnotiz sind. Ob das tatsächlich so ist, kann ich nicht beurteilen, aber genau dieses Gefühl vermittelt das derzeitige Verhalten. Ich habe Kadence jahrelang gerne empfohlen. Nach meinen aktuellen Erfahrungen fällt es mir jedoch schwer, dieses Produkt noch guten Gewissens weiterzuempfehlen. Ein hervorragendes Produkt verliert schnell an Wert, wenn Support und Kundenkommunikation derart enttäuschen.

I am extremely disappointed with my…

I am extremely disappointed with my experience with Liquid Web/Kadence. I received an email confirming that my Kadence subscription would not renew automatically and that, if I wished to continue, I would need to renew manually. Despite this, my credit card was charged for a renewal that I had not authorised. Since discovering the charge, I have sent four emails requesting assistance and a refund but have received no response. I have also attempted multiple times to cancel the subscription through my account. Each time, the system shows "Cancellation Pending," but after a period of time the auto-renew setting appears to reactivate itself and the subscription shows as active again for renewal in May 2027. I have now removed my card details from the account and opened a dispute with Visa due to the lack of response and inability to resolve the matter directly. My biggest concern is not just the charge itself, but the complete absence of customer support. If a company takes payment that a customer believes was not authorised, there should be a straightforward way to obtain clarification and support. I hope Liquid Web/Kadence will respond, investigate this matter, and issue an appropriate refund. Updated 10 June 2026 I have still heard nothing back from this company. I sent the additional information requested by them days ago through Trust pilot and still no response. Updated 11 Jan 2026 I received a full refund today - thanks to Trust Pilot for helping me gain this fair resolution. Liquid Web/Kadence should look into resolving these problems on their website and lack of customer support before this happens to others.

Had the best tech rep help me today…

Had the best tech rep help me today renew my ssl certificate in minutes. Thanks for having real people to talk to.

15 Years as a Customer — This Is How It Ends. Avoid Liquid Web.

15 Years as a Customer — This Is How It Ends. Avoid Liquid Web. I was a Liquid Web customer for over 15 years. I stayed with them through everything because their support was genuinely exceptional. That version of Liquid Web no longer exists. When I migrated to a new plan and server, the problems started almost immediately. The server began crashing multiple times per day. Not once. Not twice. Every single day, for months. My website was down constantly, and I had no reliable way to run my business. What made it so much worse was the support response, or lack of it. Getting a reply took days. Days. From a hosting company that built its entire reputation on heroic support. And when a response finally came, it was the same useless line every time: "The issue has been resolved." It was never resolved. The crashes kept coming. After 15 years of loyalty and thousands of dollars spent, this is what I got: months of downtime, days of silence, and a support team that either cannot or will not fix a basic server stability problem. If uptime matters to your business, stay far away from Liquid Web. If reliable support matters to you, stay far away. They were once a great hosting company. Whatever they are now, it is not that. I am done.

Very Poor Service.

2 emails, no reply after two weeks. $600 spent on a lifetime licence, not a single message about why it is now a "legacy" licence. The wordpress community has lost trust in this company.

The events calednar is possibly the…

The events calendar / promoter is possibly the worst product we have paid for in 15 years of buying Wordpress Plugins. Until these guys took over it was fine but now everything is broken - particularly Promoter - which we rely on for our events. It has been 2 months, with them knowing exactly what the issue is (they use outdated and insecure user agents to sync data which get blocked) and they refuse to fix it. We had to move to a less secure host to get around this as they can't provide a fix in enough time. They take days and days to respond to basic tickets, and when they do it's generally blame the hosting or the website until they admit fault some weeks later.

Always quick to resolve my issues

Always quick to resolve my issues. And they always remain patient.

Liquid Web has really great support

Liquid Web has really great support. Any time I ask them to check something, I get back information that is useful, timely, and is based on my needs as a user. The entire team makes the cost worth the price. (It's really reasonable too!) Great people to work with!

had the pleasue of needing some help… delivered

had the pleasue of needing some help with Lyni D • 6:50 PM she was great. if my fees are paying for her money well spent

The SSL broke on my main business…

The SSL broke on my main business website that is extremely important that it works. I spend a lot or time chatting within the portal chat feature. 2 days, later, I decided to call. I got FRANK, who helped me completely resolve the issue. I give FRANK a perfect score for excellence, technical know-how and he kept me on the phone with him until it was resolved. Thank you so much FRANK. You were absolutely awesome in helping me with this issue. This is why I moved from Hostgator to Liquid Web Nexcess for this level of 24-hour support. I give FRANK and Nexcess the highest score possible.

Gokulnath S in support is wonderful

Gokulnath S in support is wonderful. Resolved what I thought to be a huge problem in just minutes.

I’m incredibly disappointed with the…

I’m incredibly disappointed with the Kadence and Liquid Web transition and the impact it is having on my business. I have an active paid Kadence bundle with valid receipts. Just a few days ago, my licenses worked correctly and my connected websites appeared normally in my account dashboard. Now the connected website list has completely disappeared, my sites suddenly show “expired,” and reconnecting the licenses fails even though the account itself still says active. What makes this even more frustrating is that there was little to no communication about these major changes. Many of us who rely on Kadence professionally never even received an email warning us that systems, licensing, dashboards, or account management were changing. We woke up to broken workflows, disconnected licenses, and client site disruptions without any clear explanation. As someone who manages multiple client websites professionally, this creates serious disruption. It affects development work, client trust, timelines, and daily operations. I have spent hours troubleshooting something that appears to be tied to backend licensing and migration issues instead of anything wrong with my actual websites. Developers and agencies rely on stability, communication, and trust. If major platform changes are happening, customers deserve transparency and proactive communication before it starts impacting production websites and paid business operations. I loved working with Kadence products before this experience, which makes this situation especially disappointing.

Very good Support

Excellent support with very clear…

Excellent support with very clear explanation and details

Beware of them as they have provided expired / invalid key of the Kadence Essential Bundle

Beware of them as they have provided expired / invalid product key of Kadence Essentials Bundle that is of no use. I have been approaching them to resolve the issue, but not one is there to really understand the issue. They respond one time in 24 hours, and disappear, and they just apologize, but don't resolve the issue. This is my 6th consecutive day, I have been approaching them and writing them that they have provided expired product key, but rather than resolving the issue, they are responding just generalized, and they do not want to understand the issue.

ive been with liquidweb for 18 years

ive been with liquidweb for 18 years, this last year the service has been horrible. my site has been disabled for over 10 days now and they keep saying "were working on it" Im done with liquidweb.

Soon after paying subscription nothing is working

Soon after paying subscription. Nothing is working. By clicking each option, nothing is working. Cannot even download Kadence Block Pro, or add website. Even after contacting support team, no one is responding. I guess they are a scam.