Liquid Web Inc. (liquidweb.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 44% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hey Kevin, Thank you for taking the time to leave a review! We're glad our team was able to identify the issue and get it resolved for you. We appreciate you choosing Liquid Web and look forward to continuing to support you. Sincerely, The Liquid Web Team
The support rep was able to quickly resolve the issue, thank you!
Hey there, Thank you for taking the time to leave a review! We're glad our support team was able to resolve your issue quickly. We appreciate your trust in Liquid Web and look forward to continuing to support you. Sincerely, The Liquid Web Team
I have been with Liquid Web for 12-15 yrs. This past April the ultimate "crap show" started when they moved reseller accts (including mine) to a different server. My clients software, galleries, and programs suddenly "broke", the response time for support was sometimes a month AND they "lost" my WHM and pointed it to another acct. in the move. They were never able to find my WHM! They kept closing many of my tickets saying they were solved when they weren't. Their support is virtually non-existent. I lost a bulk of my clients because of their crap show. What few clients that I had left that didn't bail because of a wrecked server, I moved to SetraHost.com. They have FIRST CLASS support and respond almost immediately! And, they don't rip you on fees for no support and broken websites like Liquid Web. Steer clear. Go with SetraHost.com Rant over!
Hey Kris, We're sorry to hear about your experience, especially after being a customer for so many years. We've requested more information through Trustpilot so we can review the migration, your support history, and the concerns you've raised with the appropriate teams. Thank you for taking the time to share your feedback. We wish you and your clients the very best moving forward. Sincerely, The Liquid Web Team
We contacted Liquid Web regarding an issue and were asked to submit a support ticket. Our ticket number is 52401268, and the issue was submitted on 18 June. Unfortunately, we still have not received any substantive response. We have not received an email update, no explanation, no timeframe, and no confirmation of who is actually handling the case. We followed up by email and also contacted live chat, but the only update we received was that the ticket is still pending and has been escalated on the live chat. After waiting since 18 June, that is not enough. This is currently blocking us from purchasing LearnDash and starting development for a customer project. We were ready to move forward, but without any proper response from support, it is very difficult to proceed with confidence. We understand that support teams can be busy, but waiting this long without a clear response, ownership, or timeline is very disappointing, especially when it is blocking a purchase decision. At this point, we are not sure if Learndash is the way to go for us.
Hey Jente, We’re sorry this has been left unresolved for so long, especially when it is directly holding up a customer project and your decision to move forward with LearnDash. Thank you for providing ticket #52401268. We understand that being told a case is “pending” or “escalated” without a clear owner, update, or next step is not enough after this amount of time. We’ve requested additional information through Trustpilot so we can review the ticket history and make sure this reaches the appropriate team for prompt follow-up. We appreciate that you were ready to purchase and begin development, and we hope we have the opportunity to restore your confidence in LearnDash. Sincerely, The Liquid Web Team
Technicians were very knowledgeable, competent and helpful. They are exactly the reason we switched from GoDaddy Hosting to Nexcess/Liquid Web. Keep up the great technical support!
Hi there, Thank you for sharing this. We’re glad our technicians delivered the knowledgeable, capable support that brought you to Nexcess/Liquid Web in the first place. We appreciate your trust and your recommendation. Sincerely, The Liquid Web Team
Can't get hold of these guys when needing to sort out unauthorised charges... Have reached out on all their emails several times and no one ever gets back to me. Maybe writing here will help!?
Hey Tim, We're sorry to hear about your experience. We understand how concerning it is to see unauthorized charges and then struggle to get a response when you're trying to resolve them. We've requested more information through Trustpilot so we can locate your account, review your billing concerns, and make sure the appropriate team follows up with you as soon as possible. Thank you for bringing this to our attention. We appreciate the opportunity to look into this for you. Sincerely, The Liquid Web Team
I have trusted Liquid Web for about 15 years and long thought they were the best in technical hosting. Unfortunately, they went on a buying spree and consolidated many software services into one house. Over the past few months, I have been denied support for my website that had a critical problem because Liquid Web pulled all of their support agents to go deal with a cPanel problem. I have also been a buyer of GiveWP, which is one of the products Liquid Web acquired. Just now, I tried to login to obtain support. The entire GiveWP interface has changed and I found it quite difficult to navigate. GiveWP has always been easy to access and easy to find content. At this point, I no longer recommend Nexcess, GiveWP, nor their security plugin. I am moving all websites back to another security plugin. I am very sorry about this. Good, usable, accessible software products are now "corporatized" under a sterile ceiling. The people do their best but the sense of reliability and comfort using them has dissipated.
Hey James, We're sorry to hear this, especially after 15 years as a customer. We understand why the recent experiences you've described have affected your confidence in our products and support. When you've relied on the same tools and teams for years, changes to the support experience or product interfaces can be frustrating and disruptive. We'd like the opportunity to better understand what happened with your hosting support experience and the challenges you've encountered with GiveWP. We've requested more information through Trustpilot so we can review your account and ensure your feedback reaches the appropriate teams. We appreciate the many years you've trusted us and hope we have the opportunity to earn that trust back. Sincerely, The Liquid Web Team
I had a tech support issue that I deemed "non-urgent", but important. I received extremely prompt, professional, and polite service. The issue was quickly resolved. I couldn't have hoped for better.
Hi Howard, Thank you for the great feedback. We’re glad our team treated your issue with care, responded quickly, and got everything resolved without unnecessary delays. We appreciate you taking the time to share your experience. Sincerely, The Liquid Web Team
Accountability is minimal, despite being able to fix problems that had there been better transparency prior to starting the process that caused the problem, there would have been no problem at all. Couple that with what caused us no access to email communication in a vital time with our business that may have cost us an extremely important relationship due to looking unprofessional and "not ready", without an attempt to make up in any way for the error. Only advising what was done that caused the error, without acknowledgement of it being because they left a mess, and now that it's fixed, bye bye.
Hey there, We’re sorry this situation affected your business at such a critical time. Restoring access was important, but we understand that simply explaining what happened afterward is not the same as taking responsibility for the disruption it caused. Losing access to email can have serious consequences, especially when customers and business relationships are depending on timely communication. We’ve requested more information through Trustpilot so we can review the account history, the work that led to the issue, and how the resolution was communicated. We’d also like the appropriate team to review whether more should have been done after service was restored. Thank you for being direct about where the experience fell short. Sincerely, The Liquid Web Team
I've been with Nexcess/Liquid Web for years. By far the best hosting and best managed hosting for WordPress. I have never had any downtime or issues with my site since hosting with them. Today I contacted customer support about a CNAME/301 redirect that I could not set up on my own. They resolved my issues promptly, answered all my questions, completed the record change, and ensured the site transitioned correctly. Excellent Live Customer Support - 24/7.
Hey Maggie, Thank you for the wonderful review and for trusting Nexcess/Liquid Web with your WordPress hosting over the years. We’re glad our team was able to help with the CNAME/301 redirect, answer your questions, and make sure everything transitioned correctly. We appreciate your continued confidence in us. Sincerely, The Liquid Web Team
I signed up for a Kadence license, had troubles with their license key so I tried to reach out to support and got very little assistance. I then decided I'm going to go with a different vendor and requested a refund within two days of purchasing the initial license, have filled out multiple support tickets requesting a refund, and have still not received any notification that this refund will be processed. This company has very poor support. I just want to even know that I will be getting my refund, even if it will take a little time.
Hey Roope, We're sorry to hear about your experience. We understand how frustrating it is to run into licensing issues with a new purchase and then not receive timely communication after requesting a refund. We've requested more information through Trustpilot so we can locate your account, review your support tickets and refund request, and ensure the appropriate team follows up with you. We appreciate you bringing this to our attention and hope we have the opportunity to make this right. Sincerely, The Liquid Web Team
You changed CNAME info for me. Your tech support is why I would recommend your company to anyone. Our organization does not have in-house web tech support, and I value your assistance.
Hey M. Schneider, Thank you for the kind review. We’re glad our team was able to help with the CNAME update and provide the technical support your organization needed. We appreciate your recommendation and are always happy to help. Sincerely, The Liquid Web Team
Rapid response, provided required information plus added recommendation. Excellent.
Hey Anthony, Thank you for the great review! We're glad our team was able to respond quickly, provide the information you needed, and offer additional recommendations to help. We appreciate you choosing Liquid Web and look forward to continuing to support you. Sincerely, The Liquid Web Team
I've been with Liquid Web for over 10 years and currently have 3 dedicated, managed servers with them. I like being able to mess with them on my own and LOVE being able to get help with them when something goes wrong or I need help figuring something out. Today I had a problem with mail deliverability and the great tech I spoke to, Gokulnath S, figured out my problem and walked me through fixing messed up SPF records on my Cloudflare account!
Hey Joe, Thank you for being with Liquid Web for over 10 years and for trusting us with your managed dedicated servers. We’re glad Gokulnath was able to help troubleshoot the mail deliverability issue and walk you through fixing the SPF records in Cloudflare. We appreciate the recommendation and your continued partnership. Sincerely, The Liquid Web Team
Failed To Perform Updates Exposed Our Site to the cPanel Vulnerability For many years we have paid LiquidWeb to fully manage our website. It cost about $4,000 per year. Our site was taken down because it had been hacked and used to proliferate the problem during the recent identification of the cPanel vulnerability 4/29/26. We paid for a forensic review and that source determined that LiquidWeb failed to make some regular cPanel updates at all and then did so after the vulnerability became known. In researching other hosts who exposed their subscribers similarly, we enquired how Hostinger avoided exposing their subscribers. It turns out Hostinger uses a different application that did not have that vulnerability. Subscribers who did use cPanel at Hostinger, had less vulnerability because they regularly applied updates as required. We moved our sites and had them up and running on different hosts before LiquidWeb was able to recover our sites on their server and bring them live on June 5.
Hey Busia. We're sorry to hear about your experience and understand how disruptive this situation was for your business. We've requested more information through Trustpilot so our team can locate your account and ensure this is reviewed by the appropriate teams. Thank you for taking the time to share your feedback. Sincerely, The Liquid Web Team
As always. Professional empathetic quick resolutions
Thank you for your continued trust in Liquid Web. We're delighted to hear our team consistently provides professional, empathetic, and timely support. We appreciate you taking the time to share your experience and look forward to continuing to support you. Sincerely, The Liquid Web Team
Completely nonexistent customer service for the users of Kadence themes and other tools that Liquid Web aquired. After a horribly botched transition from Kadence to Liquid Web, which is still ongoing and seems meant to drive away the many, many agency owners who worked with Kadence for clients, support has proven to be useless. The backend dashboard is still broken after more than 6 weeks, there is no way to manage licensed domains for clients, and some plugins and themes still show no licensed domains where they exist. I moved away from Liquid Web hosting when Nexcess came in for a reason, and now they've done everything they can to drive a great product into the ground. Avoid this company, money is the only motive here.
Hey Debbie, We’re sorry this transition has created so much frustration, especially for agency workflows where managing licensed client domains is critical. We understand how disruptive it is when dashboard access, license visibility, and domain management are not working as expected. That should not be getting in the way of supporting your clients. We’ve requested more information through Trustpilot so we can locate your account, review the license/domain management issues you described, and escalate this to the appropriate team. We hope we have the opportunity to help restore your confidence in Kadence. Sincerely, The Liquid Web Team
I had run out of space on my server. My developer was not immediately available. The site was down and all heck broke loose with the business day. LW solved the issue a quick as possible and saved me and my team, once again.
Hey Spencer, Thank you for sharing this. We’re glad our team was able to step in quickly when your site was down and help get things back on track. We know how stressful server space issues can be during the business day, and we’re happy we could help support you and your team when it mattered. Sincerely, The Liquid Web Team
On my plugin page it says the license for woothumbs, with a link to liquid web, is not valid. On the settings page is shows the license key and says its valid. When I go to the link on the plugin text I find a page with no metion of woothumbs, it does not recognize me, does not offer the option for renewing, upgrading or even purchasing again the plugin. I contacted them (raised a ticket) three times over this issue and never heard back. I now use Ultimate Product Gallery for Woocommerce and damn liquid web.
Hey Keith, We’re sorry for the confusion and frustration here. We’d like to review what happened with WooThumbs, the license message you’re seeing, and the tickets you submitted. We’ve requested more information through Trustpilot so our team can locate your account and escalate this to the right team. We’re sorry it reached the point where you felt you had to move to another plugin, and we hope we have the chance to look into this properly. Sincerely, The Liquid Web Team
I am very disappointed, that The Events Calendar and Event Tickets are now belonging to LiquidWeb. An important function of those plugins - selling tickets - is not working correctly anymore. Showing "sold out" when there are still tickets left. This is very bad and should be fixed asap. But support does not answer since 4 days. Team is not available or not capable. Very very disappointing experience.
Hey Kunde, We’re sorry this has affected your ticket sales. We understand how serious it is when an event plugin shows tickets as sold out while inventory is still available. We’d like to get this reviewed by the right team as quickly as possible. We’ve requested more information through Trustpilot so we can locate your account, review the support request, and escalate the reported issue with The Events Calendar and Event Tickets. Thank you for flagging this. We hope we can help get this moving in the right direction. Sincerely, The Liquid Web Team
102 reviews matching