Liquid Web Inc. (liquidweb.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 44% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
R
Robert Peter · 9 reviews · Verified · Experienced 2026-01-28 ·
★★★★★
Andrew is another fantastic staff member who goes over and above for Support (American Based)
Support seems to be getting better since my last review ( support from overseas centres) - I usually get a guy called Andrew as well who is based in America and goes out of his way and doesn't paste robotic scripts. There's now 2 guys here that literally i feel keep this company afloat. Don't get rid of your American staff. Thanks for all the help you gave me Andrew as well.
Reply from Liquid Web Inc.2026-01-30
Hi Robert,
Thank you so much for taking the time to share this. It truly means a lot to us. We’re thrilled to hear that Andrew consistently goes above and beyond and delivers the kind of thoughtful support you deserve. He’ll be especially grateful to know his efforts made such a positive impact.
We also really appreciate your honest feedback about your past experiences and are glad to hear you’ve noticed improvements overall. Feedback like this helps us continue to raise the bar across all of our support teams.
Thanks again for your kind words and for being part of our community.
Sincerely,
The Liquid Web Team
Today was not unusual for our relationship with LW. We had an issue pop up on our websites. When we contacted support - they sat with us through troubleshooting, no "holds", no callbacks. The issue escalated and as soon as Jesse Martinez hopped he fixed the issue instantly! All of our 19 websites were back up and running. He saved us many future problems by quickly resolving the issue. Jesse and Kate, were both extremely helpful, and attentive to what we needed.
This is why we will always stay with Liquid Web. For years, their support has proven to be as valuable as their products for us.
Reply from Liquid Web Inc.2025-11-07
Hi Jake,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jesse and Kate were able to provide the fast, attentive support you needed to get all 19 of your websites back online. Our team prides itself on being there for our customers every step of the way.
We truly value your long-term partnership and trust in Liquid Web. Knowing that our support has made such a difference over the years means the world to us. We’ll be sure to share your feedback with Jesse and Kate. They’ll be delighted to hear it!
Sincerely,
The Liquid Web Team
