Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
This company is based in china so everything gets shipped here when ordered, which takes several weeks. That’s fine, but if you have a problem it’s prohibitively expensive to send it back (which you would have to pay for). I bought a set of stools which did not match description or the photos, although broadly similar. The company offered me a 10% refund but keep the stools. After about 10 emails. They eventually increased the offer to 50% then referred me to their “vip” team. They offered me 60% final offer in exchange for a 5 star review. I reluctantly agreed but modified the review after receiving the refund. This triggered fresh negotiations to reinstate the 5 star review. I agreed to the remaining 40% refund and updated the review to 5 star. Having received the remaining 40%, I’m now updating the review to give an accurate one.
I’m giving 3 stars because they did eventually give a full refund, although I suspect I could have claimed that through PayPal. They have lost 2 stars for what I believe is an unethical approach and also the quality of the stools was extremely poor.
Litfad 回复2024-07-30
Dear Graeme Hull,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Chair Delivery ,
After waiting quite a while for my kitchen chairs , (delivery from china) or similar, I have received delivery/ put them together, and now very happy with quality and the product itself, more correspondence would be good , but they did respond to my emails very quickly, thanks 🙏
Litfad 回复2024-07-30
Dear Ian Vaughan,
Thanks for your feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I ordered a teepee for my granddaughter for her birthday. I had some issues with the order, but it was resolved to my satisfaction.
Litfad 回复2024-07-30
Dear Teresa，
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Item took some time to arrive but was traveling internationally. Product was exactly what I was looking for, will use business again in future
Litfad 回复2024-07-29
Dear dh.throwaway,
Thank you for nice feedback.
Your satisfaction is our greatest motivation to move forward.
We will keep improving products' quality and service.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Ordered shelf from Litfad. There was an issue with the colour of the product, but the service team were able to resolve this and find a satisfactory solution.
Litfad 回复2024-07-26
Dear James Kennedy,
Thanks for your feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
I received my products but when it arrived I wasn’t fully satisfied and encountered some problems. I reached out to customer service and was able to get this resolved in the end with their rapid response and keen resolution-focused attitude. and I am now satisfied.
Litfad 回复2024-07-29
Dear Adi Dinowitz,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Changing my review as it did arrive in the end, several weeks late.
Litfad 回复2024-07-26
Dear MT,
Very sorry for the dissatisfaction and inconvenience caused. Could you please leave your order number or email address? Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Kind regards,
Litfad
Tsuki
Update - company now asking me to update star rating to 4 or 5 and I can have refund.
Dishonest. Appalling. Avoid
Good communication with customer service, took ages to arrive, product little damaged, but they said it was checked before dispatch (but not well enough in my opinion) wouldn:t return only small refund offered.
Litfad 回复2024-07-24
Dear MW,
Very sorry for the dissatisfaction and inconvenience caused. Could you please leave your order number or email address? Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Kind regards,
Litfad
Tsuki
I purchased a rectangular office stool. It took around six weeks to arrive but it was worth the wait. The stool was easy to assemble and looks great.
Litfad 回复2024-07-24
Dear john hughes,
Thank you for nice feedback.
Your satisfaction is our greatest motivation to move forward.
We will keep improving products' quality and service.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Great laptop table, with attached fan and light! Very ergonomic. Slow delivery but item arrived packaged well with no issue. Good communication when chased for an update regarding delivery.
Litfad 回复2024-07-25
Dear Nicola,
Thank you for nice feedback.
Your satisfaction is our greatest motivation to move forward.
We will keep improving products' quality and service.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Update on the status of the bed. Litfad sent a video link of the bed being assembled. When I tried to access it I could not. More time went by and I was at the point of using the bed for firewood but before I did it occurred to me maybe my browser was blocking access to the foreign video. After trying to access the video on a different browser, with success, I was finally able to assemble the bed.
All of this frustration could have been avoided had they sent a link with the bed in the first place!
The bed came in several pieces with assembly required. It was a bed so I thought it wouldn't be too difficult to assemble, until I saw there were no directions. When I contacted customer service via email they sent a single page of pictures, no words or identifying parts and it wasn't the same bed. I contacted them again and was told to "try". Even if it were the correct bed none of the hardware or wooden pieces are identified in the pic or the package. I have a useless pile of wood and hardware sitting in the corner of the room with no idea how it goes together :(. To their credit they are responsive to my emails and have tried to help but don't seem to have the correct tools to do so (like directions in English).
Litfad 回复2024-07-23
Dear Veronica DeBonise,
Very sorry for the dissatisfaction and inconvenience caused.
Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Please check your email.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
1 x 223824956 Home Scandinavian Arm Chair Wood Upholstered Solid Back Dining Room Chair - Grey 2 Piece Set Walnut
This is what we ordered. They came within the suggested time. We put them together and are very happy with them. They look good and the timber is ok. If I had read the reviews I would not have proceeded, but they are ok. We continually got advice about when they would be delivered.
We are going to order some more furniture from Litfad
Litfad 回复2024-07-23
Dear Philip Lovel,
Thank you for nice feedback.
Your satisfaction is our greatest motivation to move forward.
We will keep improving products' quality and service.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
I have received my refund successfully, thank you for the litfad support team.
Litfad 回复2024-07-22
Dear Sarala M,
Thanks for your feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I ordered a light fixture from Litfad. It took some time to arrive and when it did it was defective and had missing parts. I emailed their customer service to make them aware. Although I was disappointed to have waited for the light fixture Litfad made it right and agreed to refund me 90% of the cost. Overall I was satisfied with the outcome..
Litfad 回复2024-07-19
Dear Rina Cherubino,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Order 689020.
Thanks litfad problem resolved with good communication.
Kind regards
Litfad 回复2024-07-19
Dear Fouad,
Thanks for your feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I wish I could give more than 2 stars however I am out hundreds of dollars with no usable products so unfortunately that is not possible. I ordered two white ceiling fans for my children's rooms and I received two boxes ahead of schedule which I was happy about. However, I received 1 multicolored fan and 1 green light fixture. Neither of which match the description of the expected items that were paid for. Sadly, after going back and forth with the company with more than 100+ emails, and trying my best efforts to communicate with them the need for a refund, they have not agreed to refunding anything more than 60% of the purchase price and with the caveat that I need to leave a 5* review. I told them I am not comfortable being dishonest about my experience online to strangers who may fall victim to their company. I have filed a dispute with my bank already and they are currently conducting and investigation which I trust will come out in my favor but it is just an immense inconvenience especially considering the time difference of the communication and the fact that it is via email ONLY. Each time I received it a response it was clear that it was not very well thought out and often times we had to start the conversation over; reestablishing that the items I received were incorrect and not what I have paid for. I'm not sure why they are still allowed to do business in the US as it is clear they have scammed many people to order from them but hopefully they will be stopped soon. Hopefully my review can stop someone else from having my experience.
Litfad 回复2024-07-17
Dear Christine Han，
Highly sorry for your unpleasant shopping experience.
If you have any other problems, welcome to contact our customer service. We will make efforts to solve your problem.
Kind regards,
Mandy
I think 50:50 percentage.It took almost 3months for waiting. But anyway I got it. And quality time not a perfect but still okay cheaper than other website. Have some little scratches and was struggling to set up. But wasn’t bad. I would like re order from here when I don’t really mind about products quality and money.
Litfad 回复2024-07-18
Dear Kimbo,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
The product was not as expected or described on the website, however a resolution was achieved and am satisfied with the outcome.
Litfad 回复2024-07-18
Dear metaxia achele,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I ordered a garment closet. Unfortunately it arrived too late and contractor couldn’t use. The customer service is working on getting it corrected
Litfad 回复2024-07-18
Dear Lisa Lemond,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
The chair wasn't what l expected, l was disappointed and l have asked for a refund.
Litfad 回复2024-07-17
Dear Karen Lonsdale,
Highly sorry for your unpleasant shopping experience.
If you have any other problems, welcome to contact our customer service. We will make efforts to solve your problem.
Kind regards,
Mandy
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