Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
I wrote a review earlier to say that I was waiting on a desk. Ordered early in August. Promised end of September. Now mid-late October. It's still on a boat from China. Asked for a refund and was refused. If not here by end of October then going to go through the channels to get a refund legally.
Litfad 回复2024-10-05
Dear Kerry,
Very sorry for the dissatisfaction and inconvenience caused.
Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Please check your email.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
This review is for the following product: 226552250 Floating Shelf Bookcase Engineered Wood Book Shelf for Study Room - White 31.5"L x 5.9"W x 29.5"H
I have had a different experience from some of the other reviews here. The product arrived on time and was easy to assemble as someone with very limited DIY skills.
I have given four stars because the hangers are not shown in the picture and they are quite obvious (the shelf doesn't quite "float" as it seems to in the advert, basically". Otherwise quality was good for the price paid. I would use the company again.
Litfad 回复2024-10-05
Dear Natalie Eloise,
Thank you for nice feedback.
Your satisfaction is our greatest motivation to move forward.
We will keep improving products' quality and service.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Great communication and reassurance over shipment.
Litfad 回复2024-09-27
Dear Mandy Underwood,
Thanks for your feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Thank you so much for your service. You just need to be very patient, because you have to wait almost a month for the order to be fulfilled. For a simple buyer, this is a long time, and for fulfilling orders for clients, this is unrealistic. Thank you very much anyway.
Litfad 回复2024-09-25
Dear Anatoliy，
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
Litfad contacted me within 2 days of my order change. The chairs are nice and sturdy. The color was a little different than I expected it was more green than teal.
Litfad 回复2024-09-20
Dear Denise ,
Thanks for your feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Bought a bedroom stool in July and it still hadn’t arrived. I sent emails requesting a refund only to be told it’s in transit. Requested a refund numerous times only to be told refunds are not given as the item has been sent out but must be stuck in customs. Was later offered a freebie of a tacky child’s light with my next order. I told them I did not need anything else from them I just want my money back. However it did eventually arrive. Stool seems fairly sturdy and does look pretty good people have commented on it saying how nice it looks. It works very well and the stool can rise and lower very smoothly. Must admit it is a nice item and works well.Was easy to put together. Overall worth waiting for.
Litfad 回复2024-09-18
Dear Mary Cutting,
Very sorry for the dissatisfaction and inconvenience caused.
Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Please check your email.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
Ordered two light fittings 2nd August 2024 with a statement delivery would up to 40 days from despatch.
Sadly it took a lot longer but I'm glad the company suggested I waited as the lamps are very nice. They are not perfect, slightly misshapen but actually that's not an issue in the setting.
Lovely colour and look. Thank you.
Litfad 回复2024-09-18
Dear MumofMrEbe,
Very sorry for the dissatisfaction and inconvenience caused. Could you please leave your order number or email address? Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Kind regards,
Litfad
Tsuki
The correspondence and process was adequate and we have achieved a desired outcome.
Product was acceptable.
Litfad 回复2024-09-18
Dear Talia,
Thanks for your feedback.
Could you please leave your order number or email address?
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
The company let me know the exact day my closet would arrive, but I have to put it together without instructions. I need exact instructions for furniture this big. Please send instructions on how to put it together.
Litfad 回复2024-09-18
Dear Catherine Lopez-Brown,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We have sent the instruction to you via email. Please check.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
This company is good sat keeping in-touch by email, while waiting delivery .
Litfad 回复2024-09-18
Dear Jacqueline Gibbs，
Thanks for your feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Didn’t receive my item but did receive a full refund
I ordered a book stand which said it would take 44 days to process and deliver. 48 working days later I contact them and ask them where it is. The robot tells me it’s still being processed and when I pressed further, a customer service team member told me that it had been discontinued. I was failed to be notified.
Since complaining and writing my review, I received a full refund the next working day. I am pleased with the efficiency of the refund. Hopefully the company will be able to work on their delivery service and communication with future customers.
Litfad 回复2024-09-14
Dear Ruth Elder,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
Satisfied result. We ordered a Traditional Brown Wood Computer Desk with Drawers, Cabinet, and Keyboard Tray and they arrived in a damaged state:
- almost each part is broken or damaged, especially on its edges
- bag with accessories is torn and incomplete
Thankfully after their investigation they agreed to a refund and I am satisfied.
Litfad 回复2024-09-12
Dear Marek Kwiecien,
Sincerely sorry that our products cannot meet your satisfaction. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Bought an expensive desk and after it finally arrived was upset that there were no I structures, wrong size screws provided and few scratches on undersurface. It was VERY securely packed which was a plus point but took 3 of us to dismantle the packaging. They promptly provided instructions and replied to emails. However, the drawer cabinet received was much smaller than advertised and after complaining I was advised I was offered a partial refund. It is worrying ordering from China and reading all the other reviews on here but they delivered at the end of the day, experience a little stressful.
Litfad 回复2024-09-12
Dear customer,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
I ordered 2 stainless bar stools which I bought whilst on offer ! I was a little concerned about the time delivery took although it did say 30 to 60 days on the website to be fair & Litfad always replied promptly to my emails & as the delivery charge is cheap that’s fair enough! The stools arrived with DPD safely & are excatly what I expected & I would definately buy from these guys again 👍
Litfad 回复2024-09-12
Dear Consumer,
Thanks for your feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I bought a beautiful cabinet from this company and I absolutely love it. I wish I could post a picture of it because it’s gorgeous. The only reason I just gave it four stars is because the assembly instructions were not included so I had to have the company email me something and they weren’t very Explicit, but my Handyman was able to put it together and I just really love it.
Litfad 回复2024-09-12
Dear Maggie She,
Thanks for your feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I ordered marble top dinning table. Delivery took more than a month or so. However I had a bad experience with receiving damaged products. I immediately reported to Litfad, and after months of chasing finally I was able to get partial refund. I wish customer service wld have been good as it took me longer than usual to get my refund. I am still awaiting for remaining amount to get refunded and looking forward to that. Other than that Litfad has great products and I highly recommend everyone's and don't go by one off experience
Litfad 回复2024-09-09
Dear HP,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
I ordered a wall mounted solar light and even though it was awhile coming it was worth the wait. It is a good quality light.
Litfad 回复2024-09-04
Dear Petria Wingfield,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Could you please leave your order number or email address?
Kind regards,
Litfad
Tsuki
Not so much a con just very poor ability to respond or resovle issues. We had a corner cabint (order number 744748) on order and were happy to wait and yes it took a few weeks but what do you expect as it is coming from China. The package arrived damaged, apon opening the corner pannels were dmaged and there waere no instruction manuls. I took to online chat, waited a while and got someone on klive chat who answerd with "Hi ,anything we can do for you?" So I relied straight away and added pictures. Two and a half hours later they still did not respond to my continuiois messages. This is supposed to be a 24hr service. I think I will have to ask my card issuer to stop the payment.
Litfad 回复2024-09-04
Dear Hiten Patel,
Very sorry for the dissatisfaction and inconvenience caused.
Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Please check your email.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
Ordered an adjustable shoe rack on the 22nd June. Read various reviews with the main issue being that it can take some time for your product to arrive and in some instances not arrived at all however was willing to take a chance. Received an email on 26th July to say that the product had been dispatched and this arrived yesterday (2nd Sept). Delay was annoying but the product itself was as expected.
Litfad 回复2024-09-03
Dear Sanup Mistry,
Thanks for your feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Purchased a desk for my daughter which arrived in bad condition, both from a delivery (bashed) but also product quality (falling apart) perspective. After lengthy negotiations with customer support, we came to a satisfactory solution. Strongly advice to research the return policy and location to avoid unpleasant surprises…
Litfad 回复2024-09-03
Dear Nicholas S,
Thanks for your feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
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