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Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
TWO FACES OF LITFAD: Polite in public, Liars and Scammers in private!
Do not be fooled by LITFAD’s polite public responses. It is a calculated mask. Behind the scenes, they are masters of manipulation and psychological exhaustion. I have been dragged through their lies for TWO YEARS. A package from the Moon would have arrived by now, but after 730 days, I am still empty-handed.
The truth about their "VIP" manipulation:
THE "48 HOURS" TRAP: Every time you catch them in a lie, they say: "Wait 48 hours." They have said this for two years! They lie so much they can no longer keep track of their own stories.
PUBLIC VS. PRIVATE: Javno se prave fini, a privatno me mrcvare. They begged me not to report them to the authorities and told me: "Choose ANY desk from our website as compensation for your 2-year suffering, at NO extra cost." * THE BETRAYAL: As soon as I selected a replacement, they showed their true face. They started inventing fake "price limits" and "130% rules" that were never in the agreement. They literally tried to bribe me for my silence, and then they cheated on the bribe!
FORCED REFUND: After stealing two years of my life, they issued a forced refund to run away from their written promise. This is not a "solution"—it is a criminal escape from responsibility.
Since I cannot upload images here, I AM TELLING EVERYONE: Contact me for the screenshots. I have proof of their public "kindness" versus their private lies. They are a disgrace to honorable Chinese companies.
LITFAD = 71% NEGATIVE FOR A REASON. TWO YEARS OF LIES IS ENOUGH!
DATE OF EXPERIENCE: April 2026
ORDER #: 888412
Litfad 回复2026-04-24
Dear Midhat,
Thank you for sharing your concerns again. However, we must clarify a few key facts to set the record straight:
We never claimed your returned product was in our warehouse all along.
What actually happened: Our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file.
The 130% price limit was always part of our replacement offer.
We clearly stated that you could select any product not exceeding 130% of your original order value (€100.70 × 130% = €130.91). The replacement desk you chose, however, was priced at €2,196.31 — more than 16 times that limit. It is simply unreasonable to expect us to fulfill such a request.
You have already received a full refund.
Despite the circumstances, we issued a complete refund to you. No partial refund was forced, and no transaction fees were kept by us.
We deeply regret that your experience has been frustrating, and we sincerely apologize for any miscommunication from our side. However, we cannot accept accusations of fraud when we have made every effort to resolve the issue — including issuing a full refund despite the excessive replacement request.
We stand by our commitment to honest service and regret that this situation has led to misunderstandings.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Despite being listed as 'in stock', the product (Rectangular Unfixed Wine Bottle and Wine Glass Holder with Shelf in Alloy, Red Wood, 118.1"L x 13.8"W x 70.9"H) took 3 months to arrive, in three separate parcels. The packaging was so bad that most of the metal supports were scratched. Such poor quality for an expensive item!
Litfad 回复2026-04-24
Dear LindaW,
Thank you for your honest feedback, and I’m truly sorry to hear about your disappointing experience with this item.
First of all, I completely understand your frustration. Waiting 3 months for a product listed as “in stock” is unacceptable, and receiving it in poor packaging with scratched metal supports is certainly not the quality you should expect — especially for an expensive item.
Regarding the three separate parcels: this was done intentionally to reduce the risk of damage during transit, as the product is large and consists of multiple components. However, I sincerely apologize that even with this precaution, the packaging still failed to protect the item properly, and the metal supports ended up scratched.
To help us look into this matter thoroughly and provide you with a fair solution, could you please provide your order number? Once we have your order details, we will verify the shipping and packaging issues, and work out a proper resolution for you — whether that’s a partial refund, replacement parts, or another solution you find acceptable.
We truly appreciate your patience and understanding, and we hope to make things right for you.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
LITFAD IS STILL LYING – 2 YEARS OF FRAUD!
LITFAD continues to hide behind polite public masks while engaging in blatant deception. I have been fighting their fraud for 730+ days. A package from the Moon would have arrived by now, but they prefer to keep my money and feed me lies.
Their "VIP" tactics exposed:
THE "48 HOURS" GAME: Every time I ask for the truth, they tell me: "Wait 48 hours". They have been saying this for two years until they forgot their own lies.
THE BROKEN BRIBES: When I threatened to report them, they begged me not to and promised: "Choose ANY desk... at NO extra cost". Once I chose one, they suddenly invented a "130% price limit" that never existed in the original agreement.
DISHONORABLE BUSINESS: They are a stain on Chinese trade reputation. They try to keep the transaction fees from their forced refund after stealing two years of my life.
PUBLIC VS. PRIVATE: They act kind in public comments to trick new customers, but in private emails, they call me "confused" for expecting them to honor their own written word.
Since I cannot upload images here, I AM TELLING EVERYONE: Contact me! I have every email proving they are professional scammers. Do not let them steal your money and time for two years like they did to me.
LITFAD = 71% NEGATIVE FOR A REASON. I WILL KEEP POSTING UNTIL THEY PAY THE FULL DEBT!
DATE OF EXPERIENCE: April 2026
ORDER #: 888412
Litfad 回复2026-04-22
Dear Midhat,
Thank you for sharing your concerns again. However, we must clarify a few key facts to set the record straight:
We never claimed your returned product was in our warehouse all along.
What actually happened: Our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file.
The 130% price limit was always part of our replacement offer.
We clearly stated that you could select any product not exceeding 130% of your original order value (€100.70 × 130% = €130.91). The replacement desk you chose, however, was priced at €2,196.31 — more than 16 times that limit. It is simply unreasonable to expect us to fulfill such a request.
You have already received a full refund.
Despite the circumstances, we issued a complete refund to you. No partial refund was forced, and no transaction fees were kept by us.
We deeply regret that your experience has been frustrating, and we sincerely apologize for any miscommunication from our side. However, we cannot accept accusations of fraud when we have made every effort to resolve the issue — including issuing a full refund despite the excessive replacement request.
We stand by our commitment to honest service and regret that this situation has led to misunderstandings.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
parts arrived after 3 months damaged and after 20 emails with pictures replacement parts were sent. 3 months delivery again and they had only sent 2 of the 3 panels. £700 cabinet looks absolutely shocking sat in my front room. DO NOT deal with this company they should be allowed to trade the products are that bad and cheaply made
Litfad 回复2026-04-22
Dear Andy,
Thank you for your detailed feedback, and I’m truly sorry to hear about the frustrating experience you’ve had with your order.
Waiting that long for a £700 cabinet, only for it to arrive damaged, then facing repeated delays and receiving an incomplete set of panels — I completely understand why you’re upset. This is not the level of quality or service we want any customer to experience.
Could you please provide us with your order number? Once we have your details, we will promptly look into what went wrong and work out a proper solution for you as quickly as possible — whether that means sending the missing panel urgently, arranging a replacement, or offering a refund.
We take your feedback very seriously, and we want to make things right. Thank you for giving us the chance to do so.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Worst company ever. Two months over the estimated time of arrival and product not reached yet.
I am asking for a refund politely before I put forward complaints to get banned to sell products on the UK market
Litfad 回复2026-04-20
Dear Mihaita,
Thank you for your feedback, and I’m truly sorry to hear that you feel this way.
However, I would like to politely clarify the situation. The estimated delivery date for your order was April 15th, and today is only 5 days past that date — not two months as you mentioned.
We have already urged our logistics partner to speed up the delivery, and we sincerely apologize for the delay and the frustration it has caused you. As previously discussed, we are willing to offer you partial compensation as a gesture of goodwill and apology for the inconvenience.
We kindly ask for your understanding and patience to allow a little more time for the package to arrive. Please rest assured that we are doing everything we can to resolve this matter.
Thank you for giving us the opportunity to make things right.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I bought 4 kitchen chairs described as real genuine leather after waiting 12 weeks for delivery to be fair I knew it was a long delivery time, then chairs chairs arrived and made from cheap vinyl and not worth the £120 per chair. Beware not as described.
Litfad 回复2026-04-17
Dear Brett,
Thank you for sharing your experience, and I’m truly sorry that you’re disappointed with your chairs.
To clarify, the title on our website described the chairs as "leather" – we did not say "real genuine leather" in the title. However, I understand that the product description page did include more details about the material. I apologise if this was not made clear enough and for any confusion this may have caused.
When you raised the issue, we only received photos from you showing the packaging box. We did not receive any photos of the chairs themselves, so we weren't able to see the material issue you described.
Despite that, we did reach an agreement on a partial refund as a gesture of goodwill. That refund has already been issued to you, and I believe you have received it.
Once again, I’m sorry that the chairs did not meet your expectations, and I appreciate you giving us the opportunity to address your concerns.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I have been a customer of Litfad for a while and I have been impressed with the quality of their products. I have purchased several products from them and I must say they are of high quality and I would alway recommend them to anyone.
Litfad 回复2026-04-17
Dear GBENGA,
Thank you so much for your wonderful review.
We are truly delighted to hear that you have been a customer of Litfad for a while and that you have consistently been impressed with the quality of our products. It means a lot to us that you have chosen to shop with us multiple times.
Your kind words about our products being of high quality and your willingness to always recommend us to others is something we deeply appreciate. Feedback like yours encourages us to keep doing our best.
Thank you again for your trust and support. We look forward to serving you again in the future.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
TWO FACES OF LITFAD: Polite in public, Liars and Scammers in private!
Do not be fooled by LITFAD’s polite public responses. It is a calculated mask. Behind the scenes, they are masters of manipulation and psychological exhaustion. I have been dragged through their lies for TWO YEARS. A package from the Moon would have arrived by now, but after 730 days, I am still empty-handed.
The truth about their "VIP" manipulation:
THE "48 HOURS" TRAP: Every time you catch them in a lie, they say: "Wait 48 hours." They have said this for two years! They lie so much they can no longer keep track of their own stories.
PUBLIC VS. PRIVATE: Javno se prave fini, a privatno me mrcvare. They begged me not to report them to the authorities and told me: "Choose ANY desk from our website as compensation for your 2-year suffering, at NO extra cost." * THE BETRAYAL: As soon as I selected a replacement, they showed their true face. They started inventing fake "price limits" and "130% rules" that were never in the agreement. They literally tried to bribe me for my silence, and then they cheated on the bribe!
FORCED REFUND: After stealing two years of my life, they issued a forced refund to run away from their written promise. This is not a "solution"—it is a criminal escape from responsibility.
Since I cannot upload images here, I AM TELLING EVERYONE: Contact me for the screenshots. I have proof of their public "kindness" versus their private lies. They are a disgrace to honorable Chinese companies.
LITFAD = 71% NEGATIVE FOR A REASON. TWO YEARS OF LIES IS ENOUGH!
DATE OF EXPERIENCE: April 2026
ORDER #: 888412
71% NEGATIVE REVIEWS FOR A REASON: Litfad is a disgrace to Chinese trade!
LITFAD is not a business; it is a professional deception unit. After making me wait for TWO YEARS, lying that my package was lost while it was sitting in their warehouse, they now have the nerve to set "conditions" and "price limits."
Facts they cannot hide:
THE 71% TRUTH: Look at their ratings—71% of people have a terrible experience. I am not the only one. This company is a black stain on honorable Chinese businesses that actually care about their reputation.
BREAKING PROMISES: They wrote to me: "Select ANY product... NO ADDITIONAL COSTS for you." Now, after 2 years of holding my money, they are inventing a "130% limit." This is illegal and fraudulent.
SHAMELESS TACTICS: They try to act polite in public, but they treat a disabled man and his child with zero respect in private. They forced a refund after 24 months just to avoid fulfilling their written word.
Since I cannot upload images here due to system limits, I INVITE EVERYONE to contact me. I have every single email and screenshot where they promise one thing and then do the opposite. I will show you exactly how they lie.
They are not just failing a customer; they are shaming the reputation of their own country.
DO NOT BUY FROM LITFAD. Save your money, your time, and your nerves. They are the 71% negative for a reason!
TWO FACES OF LITFAD: Polite in public, Liars and Scammers in private!
TEKST RECENZIJE (Review Text):
Do not be fooled by LITFAD’s polite public responses. It is a calculated mask. Behind the scenes, they are masters of manipulation and psychological exhaustion. I have been dragged through their lies for TWO YEARS. A package from the Moon would have arrived by now, but after 730 days, I am still empty-handed.
The truth about their "VIP" manipulation:
THE "48 HOURS" TRAP: Every time you catch them in a lie, they say: "Wait 48 hours." They have said this for two years! They lie so much they can no longer keep track of their own stories.
PUBLIC VS. PRIVATE: Javno se prave fini, a privatno me mrcvare. They begged me not to report them to the authorities and told me: "Choose ANY desk from our website as compensation for your 2-year suffering, at NO extra cost." * THE BETRAYAL: As soon as I selected a replacement, they showed their true face. They started inventing fake "price limits" and "130% rules" that were never in the agreement. They literally tried to bribe me for my silence, and then they cheated on the bribe!
FORCED REFUND: After stealing two years of my life, they issued a forced refund to run away from their written promise. This is not a "solution"—it is a criminal escape from responsibility.
Since I cannot upload images here, I AM TELLING EVERYONE: Contact me for the screenshots. I have proof of their public "kindness" versus their private lies. They are a disgrace to honorable Chinese companies.
LITFAD = 71% NEGATIVE FOR A REASON. TWO YEARS OF LIES IS ENOUGH!
DATE OF EXPERIENCE: April 2026
ORDER #: 888412
Litfad 回复2026-04-15
Dear Midhat,
Thank you for sharing your concerns again. However, we must clarify a few key facts to set the record straight:
We never claimed your returned product was in our warehouse all along.
What actually happened: Our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file.
The 130% price limit was always part of our replacement offer.
We clearly stated that you could select any product not exceeding 130% of your original order value (€100.70 × 130% = €130.91). The replacement desk you chose, however, was priced at €2,196.31 — more than 16 times that limit. It is simply unreasonable to expect us to fulfill such a request.
You have already received a full refund.
Despite the circumstances, we issued a complete refund to you. No partial refund was forced, and no transaction fees were kept by us.
We deeply regret that your experience has been frustrating, and we sincerely apologize for any miscommunication from our side. However, we cannot accept accusations of fraud when we have made every effort to resolve the issue — including issuing a full refund despite the excessive replacement request.
We stand by our commitment to honest service and regret that this situation has led to misunderstandings.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I ordered a dresser and several parts were damaged, one piece was obviously used, in addition the instructions are horrendous, I mean really really bad.
Litfad 回复2026-04-16
Dear Rebecca,
Thank you for your honest feedback, and I’m truly sorry to hear about your experience with the dresser.
I completely understand your frustration — receiving damaged or seemingly used parts, combined with poor instructions, is absolutely not the standard we strive for.
Please allow me to make this right for you:
Regarding the damaged and used-looking parts:
We will send you free replacement parts** immediately. To do so, our manufacturer just needs to know whether it's the left drawer panel** or the right drawer panel that was damaged. I’ve already sent you an email confirming this — could you kindly reply and let me know? As soon as we hear back from you, we will ship out the replacements without delay.
Regarding the horrendous instructions:
We have since sent you a detailed electronic version of the manual to your email. If you still have any questions or get stuck during assembly, please don’t hesitate to reach out — we will guide you through it step by step. We truly want you to be able to enjoy the dresser once it’s properly assembled.
Once again, I sincerely apologize for the trouble this has caused you. Thank you for giving us the chance to fix things — and I promise we will.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
LITFAD EXPOSED: 2 Years of Fraud and Forced Refunds!
LITFAD is a company that lies to your face. Since I cannot upload images here, I am describing their written fraud for everyone to see. I have every single email and screenshot as evidence of their 2-year deception.
The Evidence of their LIES:
THE FAKE PROMISE: On March 12th, LITFAD wrote to me: "You can choose from ANY other product online you like first... we will cover the difference. NO ADDITIONAL COSTS for you".
THE RETROACTIVE RULE: After I selected a desk, they suddenly invented a "130% limit" rule that was never mentioned before, just to avoid their promise.
THE 2-YEAR WAREHOUSE TRAP: They pretended my package was lost for 2 years, but their own system showed it was returned to their warehouse while they kept my money.
THE FORCED REFUND: Now, after 4 days of silence, they have issued a forced, partial refund to try and close the case. They stole my time for 730 days and now they steal my transaction fees.
I am ready to send all these screenshots to ANYONE who is thinking of buying from them. Do not trust their "VIP Support." They are professional scammers who exploit vulnerable people.
LITFAD = TOTAL SCAM. Contact me for the full email proof!
Litfad 回复2026-04-14
Dear Midhat,
Thank you for sharing your concerns again. However, we must clarify a few key facts to set the record straight:
We never claimed your returned product was in our warehouse all along.
What actually happened: Our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file.
The 130% price limit was always part of our replacement offer.
We clearly stated that you could select any product not exceeding 130% of your original order value (€100.70 × 130% = €130.91). The replacement desk you chose, however, was priced at €2,196.31 — more than 16 times that limit. It is simply unreasonable to expect us to fulfill such a request.
You have already received a full refund.
Despite the circumstances, we issued a complete refund to you. No partial refund was forced, and no transaction fees were kept by us.
We deeply regret that your experience has been frustrating, and we sincerely apologize for any miscommunication from our side. However, we cannot accept accusations of fraud when we have made every effort to resolve the issue — including issuing a full refund despite the excessive replacement request.
We stand by our commitment to honest service and regret that this situation has led to misunderstandings. If you wish to discuss this further, please contact us directly.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
The company advertises a range of products. Unfortunately, you will not necessarily receive what you think you ordered i.e. the product does not in fact match the photos, description or dimensions advertised.
I ordered two matching bedside tables which do not match due - different size, and inferior workmanship and material in one of them.
Your items may also arrive with scratch marks, chips, or even cracked / damaged as happened to me.
This company will then send you multiple emails and offers - even if you tell them no on multiple occasions they will keep emailing you every two days. They do not listen and do not care about what you say.
Litfad 回复2026-04-14
Dear Eriselda,
Thank you for sharing your honest feedback, and we are truly sorry to hear about your experience. This is absolutely not the level of quality or service we want to provide.
We sincerely apologize that the bedside tables you received did not match the description, photos, or dimensions shown on our site. It is also unacceptable that one of the tables shows inferior workmanship, different sizing, and damage such as scratches or cracks.
Please rest assured — we take this very seriously.
Could you kindly provide us with your order number? Once we have your order details, we will immediately investigate the issue and verify the discrepancies and damage you've reported.
After verification, we will provide you with a satisfactory solution — whether that means sending you a matching replacement, a refund, or another fair resolution.
We appreciate your patience and the opportunity to make things right. We look forward to resolving this for you as quickly as possible.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I think I found the shelves via internet search. Once on the Litfad website it was easy to order. I really love these shelves. I perhaps have a few too many shoes. This shelf unit is perfect for storing them. I bought the 10-tier version. One of the things I appreciate is that I could choose to make some of the shelves taller (e.g., for ankle-high boots) and others narrower (e.g. for most of my shoes).
Litfad 回复2026-04-14
Dear Lynn,
Thank you so much for taking the time to leave such a wonderful review. We are truly delighted to hear that you found our shelves through your online search and that the ordering process on our website was easy for you.
It also makes us very happy to know that you love the shelves and that they are working perfectly for your shoe collection — even if you admit to having "a few too many shoes"!
We especially appreciate your thoughtful feedback about the 10‑tier version and the flexibility it offers. Knowing that you were able to adjust the shelf heights — making some taller for ankle‑high boots and others narrower for everyday shoes — means a lot to us. That kind of customization is exactly what we hope to offer our customers.
Thank you again for choosing us and for sharing your positive experience. We hope your new shelves continue to bring you joy and organisation for a long time to come.
If you ever need any assistance or have any suggestions, please don't hesitate to reach out.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Dear Draz,
Thank you so much for your kind words!
We truly appreciate you taking the time to share your experience. It means a lot to our entire team to know that our efforts to assist you were noticed and appreciated.
Providing helpful and sincere customer service is something we always strive for, and your feedback encourages us to keep improving.
If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We’d be delighted to help again.
Wishing you all the best, and thank you once more for your support!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
STOP LYING PUBLICLY! I HAVE THE PROOF OF YOUR PROMISES!
"LITFAD is now lying publicly on my review! You say the 130% limit was 'always there'? LOOK AT MY SCREENSHOT 1000043714. It clearly says: 'SELECT ANY PRODUCT... NO ADDITIONAL COSTS FOR YOU.' There is no mention of 130%! You are inventing rules today to cover your fraud from yesterday.
You say you never admitted the package was in your warehouse? IMAGE 1000043716 shows your own system saying the item was returned to you. You lied to me for 2 years.
You mention the price of the desk I chose? YOU told me to choose ANY item as compensation for 2 years of suffering. Now you are trying to make me look bad because you don't want to keep your word. A deal is a deal!
You are shaming China and its trade reputation. I have already sent these new lies to ECC Germany and the Police. You don't even know how to lie consistently.
2 YEARS OF FRAUD: LITFAD admits failure, promises replacement, then LIES again!
Review:
I have been waiting for my order (#888412) for over 730 days. This is not a business; this is a systematic fraud operation.
After 2 years of ignoring me, LITFAD finally admitted in writing: 'We completely understand the emotional and physical suffering caused to you, especially as a person with a disability and a small child' (Image 1000043712). They even admitted they had my returned package in their warehouse all along, while lying to me that they didn't know where it was!
To stop me from reporting them, they gave me a WRITTEN PROMISE: 'Select ANY product on our website... we will cover the difference. NO ADDITIONAL COSTS for you' (Image 1000043714).
But as soon as I selected the replacement desk for my child, they showed their true characterless face. They started inventing fake rules like '130% price limits' that were NEVER in the agreement. They forced a partial refund against my will just to escape their legal obligation, and they even kept the transaction fees!
LITFAD writes one thing and does another. They are shaming Chinese international trade and insulting customers in Germany. I have reported this to the European Consumer Centre (ECC) Germany and the Chinese Ministry of Commerce (MOFCOM).
Do not trust their 'VIP Support'—it is just a VIP department for lying. I have every screenshot, every contradiction, and every lie saved. They have no honor, no shame, and no character.
(Shame on you!)LITFAD continues to lie in their responses to this review, desperately trying to paint me as the 'confused' one. They claim I 'misunderstood' their promises, even though I have clear, undeniable written proof.
In their own messages (Image 1000043714), they stated: 'Select ANY product... NO ADDITIONAL COSTS for you'. Now, they are retroactively inventing '130% rules' that never existed just to escape their legal and moral obligations.
TO ANYONE CONSIDERING BUYING FROM THEM: If you want to see the truth before you lose your money, contact me. I will personally send you every email, every screenshot, and every contradictory promise they have sent me over the last two years. You will see how they beg for mercy in public while practicing extortion and deception in private.
Do not be fooled by their polite public tone – it is a mask for a systematic fraud operation. I have the evidence; they only have new lies.
LITFAD = SCAM. I HAVE ALL THE EMAILS AS PROOF AND I AM READY TO SHARE THEM!
Litfad 回复2026-04-10
Dear Midhat,
Thank you for sharing your concerns again. However, we must clarify a few key facts to set the record straight:
We never claimed your returned product was in our warehouse all along.
What actually happened: Our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file.
The 130% price limit was always part of our replacement offer.
We clearly stated that you could select any product not exceeding 130% of your original order value (€100.70 × 130% = €130.91). The replacement desk you chose, however, was priced at €2,196.31 — more than 16 times that limit. It is simply unreasonable to expect us to fulfill such a request.
You have already received a full refund.
Despite the circumstances, we issued a complete refund to you. No partial refund was forced, and no transaction fees were kept by us.
We deeply regret that your experience has been frustrating, and we sincerely apologize for any miscommunication from our side. However, we cannot accept accusations of fraud when we have made every effort to resolve the issue — including issuing a full refund despite the excessive replacement request.
We stand by our commitment to honest service and regret that this situation has led to misunderstandings. If you wish to discuss this further, please contact us directly.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Dear Linda,
Thank you so much!
We're really happy to hear that you find the light unique — that's exactly what we were aiming for.
We truly appreciate your support and hope it brings you joy for a long time.
Thanks again for taking the time to share your feedback!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I order I desk, ten weeks later it arrived, damaged. The quality of the product was…. Awful. It really was cheap.knocked together product, overpriced, I thought it has to be a joke right…? I’ve been fighting with them to get my money back… I think they just ware you down in the end, offering 40% refund of what I paid. I’d recommend you shop elsewhere, stay away from this company. It really is that bad.
Litfad 回复2026-04-08
Dear gary,
Thank you for sharing your experience, and I’m truly sorry that you feel so disappointed with your purchase.
I do want to kindly clarify a couple of important points based on our records.
First, when you placed your order, an estimated delivery window was clearly shown on the website. According to our tracking information, your desk actually arrived within that estimated timeframe — not after ten weeks. That said, I completely understand that even the estimated wait can feel very long, and I’m sorry that the delivery time added to your frustration.
Secondly, I’m truly sorry that the desk arrived damaged and that the quality did not meet your expectations. I completely understand why you would feel upset, especially given the price you paid.
Regarding the refund, we did come to a mutual agreement where you accepted a 40% refund while keeping the desk. From the photos you shared with us, the desk — despite some damage — appeared to still be usable. With the 40% refund, that effectively meant you would receive the product for 60% of the original price.
However, I also need to let you know that you have since opened a dispute regarding this order. As a result, the funds related to this transaction have been frozen by the payment platform. Because of this, we are currently unable to process the 40% refund we had agreed upon.
We truly want to honor the agreement we made with you, but we need the dispute to be closed or the funds to be released before we can proceed with the refund.
I deeply regret that this situation has become so complicated and frustrating for you. That was never our intention. Please know that we are still willing to follow through on our agreement — we just need your help to unlock the process.
If you’re willing to work with us on this, please reach out directly, and I will make sure your refund is handled as quickly as possible once the funds are available.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I have ordered from this company before with no problems other than the delivery taking forever. All items I have purchased have been good quality and fairly reasonable prices. Still waiting for delivery of my most recent order which was weeks ago
Litfad 回复2026-04-10
Dear Bradley,
Thank you so much for your continued support and for taking the time to share your experience with us.
We truly appreciate your loyalty and are very glad to hear that you’ve been happy with the quality and pricing of the items you’ve received from us in the past. That means a lot to our team.
However, we noticed that your most recent order appears to have been placed on April 2nd, not several weeks ago. Could you kindly double‑check your order date or share your order number with us? We want to make sure we are looking at the right order and not missing anything on our end.
Please feel free to provide us with your order details, and we will personally look into the current status of your delivery and do our best to help resolve it as quickly as possible.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
We ordered 6 lights for wall and ceiling for our house renovation. Nice style, good quality. All arrived to Australia in time.
Litfad 回复2026-04-08
Dear Daven,
Thank you so much for your wonderful feedback!
I'm really glad to hear that you ordered 6 lights for your house renovation and that you're happy with both the style and the quality. It's also great to know that everything arrived to Australia on time — especially for a larger order like this.
Renovations can be such a big project, so it means a lot that you chose us to be a part of it. Thank you for taking the time to share your positive experience — it truly makes our day.
If you ever need anything else for your home or have any questions down the road, please don't hesitate to reach out. Enjoy your new lights, and best of luck with the rest of your renovation!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Worth shopping with if you don’t mind waiting a long time.
I have ordered from this company before with no problems other than the delivery taking forever. All items I have purchased have been good quality and fairly reasonable prices. Still waiting for delivery of my most recent order which was several weeks ago.
Litfad 回复2026-04-08
Dear Bradley,
Thank you so much for taking the time to share your honest experience — it really means a lot to us.
I'm truly glad to hear that your previous orders from our company have gone well, and that you've been happy with the quality of the items as well as the reasonable prices. That's wonderful feedback, and we really appreciate your continued trust in us.
That said, I completely understand your frustration regarding the delivery time. Even though you've experienced long shipping times before, waiting several weeks for your most recent order is still difficult, and I'm sorry that it's taking longer than you had hoped.
Please know that we truly value your patience and loyalty as a returning customer. If there's anything we can do to help check on the status of your current order, or if you have any questions at all, please don't hesitate to reach out.
Thank you again for your honest review — we look forward to making sure this order meets your expectations once it arrives, just like your previous ones did.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I was able to purchase some light fixtures easily through their website. Thank you!
Litfad 回复2026-04-08
Dear Josh,
Thank you so much for your kind feedback!
I'm really happy to hear that you were able to purchase your light fixtures easily through our website. Making the process smooth and hassle-free is always our goal, so it's wonderful to know that everything went well for you.
Thank you as well for taking a moment to share your experience — it truly means a lot to us. If you have any questions about your order or need any help with assembly or installation in the future, please don't hesitate to reach out.
Enjoy your new light fixtures, and thank you again for choosing us!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
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