Litfad

Dear Midhat, Thank you for sharing your concerns again. However, we must clarify a few key facts to set the record straight: We never claimed your returned product was in our warehouse all along. What actually happened: Our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file. The 130% price limit was always part of our replacement offer. We clearly stated that you could select any product not exceeding 130% of your original order value (€100.70 × 130% = €130.91). The replacement desk you chose, however, was priced at €2,196.31 — more than 16 times that limit. It is simply unreasonable to expect us to fulfill such a request. You have already received a full refund. Despite the circumstances, we issued a complete refund to you. No partial refund was forced, and no transaction fees were kept by us. We deeply regret that your experience has been frustrating, and we sincerely apologize for any miscommunication from our side. However, we cannot accept accusations of fraud when we have made every effort to resolve the issue — including issuing a full refund despite the excessive replacement request. We stand by our commitment to honest service and regret that this situation has led to misunderstandings. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Anne, Thank you so much for your kind words! We are thrilled to hear that you found the lamp style you had been searching for — and that Litfad was able to provide it. It’s wonderful to know that even with overseas delivery, your ordering process went smoothly and that you are happy with your purchase. Customer satisfaction is our top priority, and reviews like yours truly make our day. We look forward to serving you again in the future. Thank you for choosing Litfad! Regards, (Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Tomasso , Thank you for your honest feedback, and we are truly sorry for your disappointing experience. Poor communication, vague updates, generic responses, and no meaningful progress are completely unacceptable. We apologize for failing to provide the transparency and support you deserved. Detailed shipping information—including available shipping methods for various countries, estimated delivery times, and potential delays—is clearly displayed across our website, specifically on our product detail pages and during the checkout process. We strive to present this information to all our customers in a prominent, clear, and transparent manner. We sincerely regret to inform you that, due to the oversized nature of the product, the available shipping channels were limited. According to our records, your order was successfully signed for on May 5th. We are not attempting to make excuses, nor do we intend to evade our responsibilities. Even while your order funds were in a frozen status, we proceeded to arrange for its delivery, which has since been successfully signed for. We hope to receive your understanding in this matter. Regarding your dissatisfaction, we are fully prepared to engage in constructive dialogue with you to reach a mutually agreeable resolution. Please inspect the package to check for any signs of damage; if necessary, we would be happy to arrange for a replacement shipment to be sent to you. We take your warning seriously and are working to improve our tracking and customer service. Again, we are sorry for the frustration and wasted time. Regards, (Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Caroline , Thank you for your honest feedback. We are very sorry to hear that you experienced poor quality, poor communication, and a long wait for your item. This is not the level of service or product quality we aim to provide. Every order undergoes rigorous quality control and reinforced packaging before shipment to ensure perfection. However, many uncontrollable factors may arise during long-distance transportation, affecting delivery time. We sincerely apologize for the frustration and wasted time. To express our sincrity, we can offer you one new replacement, you can select one new product with the similar price and tell us. Afterthat, we will improve our communication and quality control processes based on your feedback We understand that you wouldn't use our site again, and we don't blame you. However, we still want to make things right. Again, we are truly sorry. Regards, (Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Midhat, Thank you once again for providing your feedback regarding this matter. To clarify the facts, we hereby issue the following formal statement regarding several key issues concerning the processing of your order: I. Regarding the Three Delivery Attempts Both the first and second delivery attempts were successfully completed, and we have provided proof of delivery for both instances; however, following both shipments, the customer adamantly maintained that the "items were not received." During the third delivery attempt, the package was unfortunately—and briefly—returned to our overseas warehouse. The actual circumstances were as follows: the logistics service provider notified us that, due to packaging issues involving the wooden pallet used for the package, delivery could not proceed as originally scheduled. We engaged in continuous and active communication with the logistics provider to identify an alternative shipping solution. Subsequently, the logistics provider informed us that the package had been marked as "Delivered" on March 23rd; we retain the corresponding proof of delivery documentation for this instance. For this single order involving a single product, we arranged three separate shipments, totaling three individual products and one small complimentary gift. II. Regarding the Price Cap for Exchanges The 130% price cap constitutes a pre-established term of our exchange policy. We explicitly informed you via email that you were entitled to select replacement merchandise with a value not exceeding 130% of the original order amount (the original order amount was €100.70, and 130% thereof corresponds to €130.91). However, the replacement desk you selected is priced at €2,196.31—a figure exceeding the aforementioned cap by more than 16 times. Such an exchange request falls far outside the bounds of reasonableness, and we are therefore unable to fulfill it. III. Regarding the Refund Status Notwithstanding the aforementioned disputes, we have proceeded to issue a full refund of the relevant funds to you. We did not unilaterally enforce a partial refund, nor did we withhold any transaction processing fees. IV. Regarding Complaints and Liability We sincerely regret any inconvenience or distress you may have experienced during the course of this transaction, and we offer our sincere apologies for any misunderstandings that may have arisen during our communications. It is imperative to note that we have exerted our utmost efforts to resolve this issue; furthermore, even after you submitted an exchange request that fell far outside the bounds of reasonableness, we nevertheless proceeded to issue a full refund. Under these circumstances, we cannot accept allegations of "fraud" or similar accusations. We have consistently upheld principles of integrity and fairness in our service, and we regret the misunderstandings that have arisen from this incident. (Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Midhat, Thank you once again for providing your feedback regarding this matter. To clarify the facts, we hereby issue the following formal statement regarding several key issues concerning the processing of your order: I. Regarding the Three Delivery Attempts Both the first and second delivery attempts were successfully completed, and we have provided proof of delivery for both instances; however, following both shipments, the customer adamantly maintained that the "items were not received." During the third delivery attempt, the package was unfortunately—and briefly—returned to our overseas warehouse. The actual circumstances were as follows: the logistics service provider notified us that, due to packaging issues involving the wooden pallet used for the package, delivery could not proceed as originally scheduled. We engaged in continuous and active communication with the logistics provider to identify an alternative shipping solution. Subsequently, the logistics provider informed us that the package had been marked as "Delivered" on March 23rd; we retain the corresponding proof of delivery documentation for this instance. For this single order involving a single product, we arranged three separate shipments, totaling three individual products and one small complimentary gift. II. Regarding the Price Cap for Exchanges The 130% price cap constitutes a pre-established term of our exchange policy. We explicitly informed you via email that you were entitled to select replacement merchandise with a value not exceeding 130% of the original order amount (the original order amount was €100.70, and 130% thereof corresponds to €130.91). However, the replacement desk you selected is priced at €2,196.31—a figure exceeding the aforementioned cap by more than 16 times. Such an exchange request falls far outside the bounds of reasonableness, and we are therefore unable to fulfill it. III. Regarding the Refund Status Notwithstanding the aforementioned disputes, we have proceeded to issue a full refund of the relevant funds to you. We did not unilaterally enforce a partial refund, nor did we withhold any transaction processing fees. IV. Regarding Complaints and Liability We sincerely regret any inconvenience or distress you may have experienced during the course of this transaction, and we offer our sincere apologies for any misunderstandings that may have arisen during our communications. It is imperative to note that we have exerted our utmost efforts to resolve this issue; furthermore, even after you submitted an exchange request that fell far outside the bounds of reasonableness, we nevertheless proceeded to issue a full refund. Under these circumstances, we cannot accept allegations of "fraud" or similar accusations. We have consistently upheld principles of integrity and fairness in our service, and we regret the misunderstandings that have arisen from this incident. (Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Dre, Thank you so much for taking the time to share your wonderful experience with Litfad! We are absolutely delighted to hear that you are pleased with your Starburst hanging modern glass chandelier. It means a great deal to us that our customer service team was able to answer all your questions kindly and thoroughly, and that the option to customize the product brought you added confidence in your purchase. Our products are shipped directly from our factory, and we truly appreciate your understanding regarding delivery times. It’s fantastic to hear that your chandelier arrived even sooner than expected, and that the packaging (box in a box in a wooden crate) and numbered parts made assembly smooth and straightforward. Knowing that you love the final result and would happily buy from us again is the highest compliment we could ask for. Thank you for giving us the opportunity to serve you, and for sharing a positive perspective despite the mixed reviews you had seen. If you ever need anything in the future, we’re only a message away. Enjoy your beautiful chandelier! Best regards, ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Colin , Thank you so much for taking the time to share your positive experience with us — it truly means a lot. We are delighted to hear that, despite a delivery delay and a missing package (which fortunately was resolved), your overall experience was positive. It is great to know that you found our communication quick, informative, constructive, and helpful. We always strive to support our customers as best we can, especially when unexpected issues arise. We also appreciate your understanding that the missing package occurred during transit between Rotterdam and southwest France, which was beyond our control. We are glad we could reply promptly. Thank you again for trusting Litfad. We hope you enjoy your bed for many years to come, and we look forward to serving you again in the future. Regards, (Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Dominie , Thank you for sharing this painful update. We are deeply sorry that the sofa bed you ordered from us was uncomfortable both as a sofa and a bed, caused back pain to your guest, and was so poorly made that you had to take it to a recycling center because even a charity shop wouldn’t accept it. The 4‑month delivery, Mandarin assembly instructions, difficult assembly, and overall waste of several hundred pounds — this is completely unacceptable. We also understand that this experience has put you off ordering from other Chinese companies. That is a serious consequence of our failure, and we apologize sincerely. We are dedicated to providing our customers with high-quality home decor solutions, and we constantly seek to partner with suppliers who offer products of superior quality, competitive pricing, and reliable safety. For all our products, we provide instruction manuals in English (or multiple languages), as well as 24-hour online installation support. We sincerely apologize that, although your order appears to have been delivered and signed for some time ago, we have not yet received any feedback or communication from you regarding this matter. We would like to learn more details about the situation so that we may actively work toward a resolution for you. Although this issue has already arisen, we remain committed to providing you with the best possible service. We offer a 180-day after-sales service period for all our products; furthermore, even after this 180-day period has elapsed, we remain steadfast in providing our customers with full after-sales support. Please do not worry. As a gesture of our sincerity, we would like to offer you a replacement product; you are welcome to select a new item of comparable value. We look forward to your reply and confirmation of your shipping address. We don’t expect to regain your trust, but we want to take responsibility. Again, we are truly sorry. Best regards, ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Isobel, Thank you for sharing your experience, and I am truly sorry to hear about the unacceptable situation you’ve gone through with your desk order. What you described—delayed delivery, missing parts, and a difficult refund process—is not the standard of service we aim to provide. I completely understand your frustration, especially after having to follow up so many times and still not receiving the promised refund. Please allow me to explain briefly. Some of our products are furniture needing customization and the height and the weight is out of the logistic regulations. So, we can only send out separately. After leaving our domestic warehouse, it may need to be a certain distance of international delivery. But we will not find any excuse to addressing the problems. We will continue to cooperate with the liable, safer logistic server. Also, please allow us to make this right. We will escalate your case and provide the replacement immediately, or better yet, that you could re-confirm your other request to us. We appreciate you bringing this to our attention and giving us a chance to resolve it properly. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Raksha, Thank you so much for your kind words! We're delighted to hear that you had a smooth experience from the moment you placed your order to your interactions with our customer service team. Positive feedback like yours means the world to us and encourages us to keep doing our best for every customer. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future. Thank you again for choosing us! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Midhat, Thank you for your continued attention to this matter and for sharing your experience so openly. We truly appreciate your honest feedback, and we fully understand your frustration and disappointment. We recognize that our overall service still has significant room for improvement. Regarding the order mentioned in your review, please allow us to provide a brief explanation: We made three delivery attempts for you. For the first two deliveries, our logistics partners confirmed successful delivery and provided customer signatures as proof of receipt. These signed proofs were sent to you via email. The third delivery our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file. Every time we received the feedback, we actively responded with after-sales support, including free full replacement shipments. We also clearly outlined each proposed solution in writing via email, including the option to exchange for another product up to 130% of the original order value. We have complete records of our communication. The total value of your original order was €100.70, and it already issued a full refund. However, your current request is for us to send you a new product worth €2,196.31 at no cost. This goes far beyond what we can reasonably accommodate, and it would not be fair to our other customers. We hope you can reconsider. We remain willing to communicate with you in good faith and will do our best to reach a reasonable solution that meets your expectations. We understand that in real life, certain uncontrollable situations can occur. That is why we continue to seek more reliable, safer, and faster logistics partners to improve our service. Thank you again for your honesty, and we look forward to the possibility of resolving this matter together. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Vivek, Thank you for sharing your honest feedback. I am truly sorry to hear about your experience, and I completely understand your frustration and disappointment. This is absolutely our fault, and we do not intend to avoid responsibility. Please accept our sincerest apologies for the trouble and inconvenience this has caused you. Allow to explain a few things regarding your order: For some larger furniture items, due to shipping volume restrictions, we have to disassemble them into separate parts for transport, and it can be easily reassembled after delivery. We sincerely apologize that we did not inform you of this beforehand. In the future, we will improve to provide assembly instructions in advance. Every product goes through strict quality inspection and reinforced packaging before shipment. However, during transit, there are various unforeseen circumstances that are beyond our control. That said, we are actively seeking global logistics partners that are safe, reliable, efficient, and of high quality, to ensure better delivery service for all our customers. According to our order records, we have already issued a refund for the dining table and sent a replacement part for the shoe cabinet. If you wish, we can either resend the original products you ordered, or you may choose any other product of equal value from our website as a replacement. Once again, I deeply regret that we failed to meet your expectations. We value your satisfaction and are committed to resolving this matter to your benefit. Please do let us know how you would like to proceed – we look forward to your reply. Thank you for giving us the chance to make things right. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Midhat, Thank you for sharing your experience. However, we would like to clarify a few key facts to set the record straight. Since you placed your order, we have shipped the products three times, and we have proof of delivery for each shipment. We never claimed that your returned product has been sitting in our warehouse all along. Here’s what actually happened: our logistics provider informed us that your package could not be shipped as originally planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the delivery confirmation on file. Trusting our customers and committed to improving our after-sales service, we are still willing to offer support even after three deliveries. As part of this, we are willing to provide a free replacement product valued at up to 130% of the original order price. Your order amount was €100.70, but the replacement desk you selected was priced at €2,196.31—which is simply unreasonable, beyond our control and capacity, and would also be unfair to other customers. You have already received a full refund. Despite the circumstances, no partial refund was forced, and no transaction fees were withheld by us. We deeply regret that your experience has been frustrating, and we sincerely apologize for any miscommunication on our part. However, we cannot accept accusations of fraud when we have made every effort to resolve the issue—including issuing a full refund despite the excessive replacement request. We remain committed to honest service and regret that this situation has led to misunderstandings. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear rick, Thanks for your honest comment. So really sorry to hear about your experience. That sounds incredibly frustrating, we deeply undertstand your feelings. We need to explain that we do not intend to trouble you, but sometime we may need to confirm if there is the correct package delivered by the third part delivery company. We have checked the email record that you found that the height of the chair incorrect. To help you properly, could you please provide your exact photos about the product you received? We need to check out the situation before taking further steps. Once you share some of the pictures, then we can arrange the replacement for you. Or if it is possible, we can discuss any other proper solution. We will not find any excuses — just a genuine effort to make things right. Looking forward to hear you again, we are truly sorry for the trouble this has caused you. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear customer, Thanks for your sharing. That sounds incredibly upset for the back and forth communication, we deeply understand your feelings. Here we sincerely apologize for the inconvenience caused. For your order, we received the cancellation request 5 days after you placed the order. Most of our product is customized and made-to order. The product was ready to ship out as you cancelled. In order to improve our service, our point for the communication is only providing the proper home decor suggestions for you. Sorry again for the dissatisfaction caused. Then, our policy is posted at our site and the product description as detailed as possible. But there may still have some uncontrollable obstacle in online shopping. Some of the policies also serve for providing the fair order processing for the customer who really need the product. Or if it is possible, we can discuss any other proper solution. We will not find any excuses — just try to make things right. Looking forward to hear you again, we are truly sorry for the trouble this has caused you. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Liv, Thank you for your honest feedback, and I’m really sorry to hear about your experience. That sounds incredibly frustrating, and I completely understand why you feel let down — especially after waiting several months for delivery. To help you properly, could you please provide your exact order number? Based on the name you’ve left this review under, I’ve tried to locate the order but could only find one that seems to match yours with a delivery date in January, not February. I want to make sure we’re looking at the correct order before taking further steps. Once you share the correct order number, we will immediately verify the details and arrange to send you the replacement parts for the faulty components you received. No more excuses — just a genuine effort to make things right. Again, I’m truly sorry for the trouble this has caused you. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Midhat, Thank you for sharing your experience. However, we must clarify a few key facts to set the record straight: We have sent out the products three time during the period after you placing the order until now and we have delivery signed proof. We never claimed your returned product was in our warehouse all along. What actually happened: Our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file. In trust of in our customers and a commitment to refining our after-sales service, eventhough we have provide three deliveries, we are still willing to provide after-sales support. Then we provided the free replacement of the new product ( 130% of the original order price in maximum). Your order is €100.70, the replacement desk you chose, however, was priced at €2,196.31— It is simply unreasonable, out of our control and capacity, which would also unfair for other customer. You have already received a full refund. Despite the circumstances, we issued a complete refund to you. No partial refund was forced, and no transaction fees were kept by us. We deeply regret that your experience has been frustrating, and we sincerely apologize for any miscommunication from our side. However, we cannot accept accusations of fraud when we have made every effort to resolve the issue — including issuing a full refund despite the excessive replacement request. We stand by our commitment to honest service and regret that this situation has led to misunderstandings. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Joblu, Thanks for your comment. It's really matters. We’d like to kindly clarify that we have reached an agreement on a resolution regarding the issue with your product. We have tried our best to post as many details as we can for all product description and the policy, but there may still have some unadvoidable misunderstanding compared to the offline shopping. Trully sorry for the commumation process. But our point is to provide the comprehansive resolution and the home decro suggestions. We will take full responsibility and have never intended to avoid addressing the problem. If there is still any misunderstanding or if you need further assistance, please don’t hesitate to reach out to us directly. We are always here to help and want to make sure you're satisfied with the outcome. Thank you for your patience. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Morgan, Thank you so much for your wonderful review. We are truly delighted to hear that you have been a customer of Litfad for a while and that you have consistently been impressed with the quality of our products. It means a lot to us that you have chosen to shop with us multiple times. Your kind words about our products being of high quality and your willingness to always recommend us to others is something we deeply appreciate. Feedback like yours encourages us to keep doing our best. Thank you again for your trust and support. We look forward to serving you again in the future. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad