Litfad

Dear Lucy, Thank you for bringing this extremely serious issue to our attention. We are horrified and deeply apologetic that the remote control unit of your fan overheated, melted, and burned your finger on only its second use. This is not just a product defect—it is a clear safety hazard, and we fully understand your anger, fear, and disappointment. We sincerely apologise. Your safety and trust are paramount, and we failed you on both counts. We are an international home décor platform, by shipping directly from our partner factories to your doorstep in the US, Europe, and beyond, we eliminate middlemen and offer designer-inspired furniture and accessories at a fraction of traditional retail prices. We provide clear refund and replacement policies for our products and fully stand behind their quality. That said, a remote control melting and posing a fire risk is not a minor variance; it is a critical failure that should never have happened. Now, here is our sincere resolution. We want to make things right, regardless of the warranty period. We offer you two clear choices: Replacement with a brand‑new, fully tested unit – We will send you a completely new fan light (with a redesigned or rigorously inspected remote control) at no cost. Exchange for another product of equal value – If you no longer trust this fan model, we can replace it with any other item from our catalogue that has the same price. We will ship it to you free of charge. In both cases, you do not need to return the defective fan or its remote. Please dispose of it safely, and we will also report this incident to our quality team and our factory to prevent recurrence. We understand you may never trust us again, but we hope you will give us the chance to demonstrate that we take safety and customer care seriously. Once again, we are deeply sorry for the pain, risk, and frustration you endured. Your feedback is invaluable, and we will use it to improve our products and service. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear alina, Thank you for taking the time to share your experience with us. We are delighted to learn that you chose Litfad for your console table purchase and that you appreciated the complimentary gift included with your order. At Litfad, we believe that every detail matters – from the quality and design of our furniture to the little extras that make your shopping experience more enjoyable. The free gift is our small way of expressing gratitude for your trust in us, and we are glad that it added a positive touch to your purchase. We carefully select these gifts to complement our products and enhance the overall value we offer to our customers. Our team rigorously oversees production and packaging to ensure that each piece arrives in perfect condition, ready to enhance your living space. Thank you again for choosing Litfad. We would be honored to welcome you back for future furnishing needs, and we are committed to providing you with the same level of quality and care every time. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Cláudio, Thank you for sharing your honest feedback. We are deeply sorry to hear about your disappointing experience with the salon chairs and shelves you purchased from us. Please accept our most sincere apology for the frustration, wasted time, and inconvenience this situation has caused you. That is absolutely not the level of quality we aim to provide, and we take full responsibility for failing to meet your expectations. We have established strong partnerships with top-tier manufacturers. By shipping directly from partner factories to your doorstep in the US, Europe, and beyond—thereby eliminating middlemen—we offer you high-end lighting and furniture at a fraction of retail prices. We provide clear refund and replacement policies, fully guaranteeing quality. To help us resolve your issue as quickly and fairly as possible, could you please provide us with your order number? If you no longer have it, any other information such as the email address used for the purchase, the full name on the order, or even the approximate purchase date would be very helpful. Once we have your order details, we will immediately launch a full investigation – including checking our batch records, warehouse packing logs, and shipping conditions. We will also review how your previous complaints were handled so we can identify where our service failed. Based on our preliminary understanding, there are a few possible reasons why this happened: Manufacturing variance – occasionally a bad batch of materials may pass quality control without being detected. Shipping and handling damage – international transit can be rough, and hairline cracks or weaknesses may not be visible immediately but lead to breakage after several months of use. Our proposed solution to you: Option 1 – Free replacement – We will resend you two brand new salon chairs to replace the broken ones, with improved packaging and quality inspection before shipping. If you prefer, we can replace all eight chairs to ensure consistency. Option 2 – Exchange for different models – You may choose other salon chairs or shelves of a similar total price from our catalog (many of our higher-grade metal-frame models are much more durable). We will cover all shipping costs. In addition to either option, we will provide you with a 15% off coupon for your next order, valid for 90 days, as a token of our apology. If you would prefer a partial refund for the broken chairs instead, please let us know – we are open to discussing what would make you feel fairly treated. Once again, we are truly sorry for letting you down. Your feedback has already been shared with our product sourcing and quality control teams. We do not expect you to trust us again overnight, but we would like to earn back that trust by actually solving your problem this time. Thank you for giving us this opportunity to make things right. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear brian, Thank you for your honest and painful feedback. We are truly sorry to read about your experience with our chairs, and even more sorry that our customer service team has failed you repeatedly over the past several weeks. Please accept our most sincere apology. We understand completely why you are angry. That is not the kind of service we want to provide, and we take full responsibility for letting you down. We are an international home décor platform dedicated to helping you create your dream living space without breaking the bank. We have established strong partnerships with top-tier manufacturers and offer clear refund and replacement policies, fully guaranteeing quality. We have heard you, and we are taking action internally to review our quality control and retrain our support team on how to handle complaints properly. Now, to move toward a fair resolution for you, we would like to propose the following solutions, as a sincere attempt to make things right: Option 1 – Free replacement with quality re‑inspection We will send you a new set of chairs (same model) but only after we personally inspect every single unit before shipping. We will also add extra packaging protection. Option 2 – Exchange for a different style (similar total price) You may choose any other new item at a similar total price to your original order. Many of our higher‑grade metal‑frame models are significantly more durable. In addition to either option above, we will provide you with a 15% off coupon valid for your next order. Once again, we are deeply sorry. You deserved better products and much better service. Thank you for giving us one last chance to fix this. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Katherine, Thank you for reaching out and letting us know that you have not yet received your item. Please accept our most sincere apologies for the frustration and disappointment this situation has caused you. As a merchant, we fully understand how worrying and inconvenient it can be when an expected package does not arrive on time – especially with international shipping, where things can sometimes go wrong beyond our control. Please rest assured that we take full responsibility and will do everything we can to resolve this matter for you promptly. We are an international home décor platform dedicated to helping you create your dream living space without breaking the bank. We have established strong partnerships with top-tier manufacturers, shipping products directly from our partner factories to your doorstep in the U.S., Europe, and beyond. Could you kindly provide us with your order number? Alternatively, you can share the email address, phone number, or full name used for the order. Once we receive your order details, we will immediately launch an internal investigation and get in touch with the shipping carrier to track the parcel's latest status and location. We would also like to briefly explain that international shipping involves multiple steps: the package may go through several sorting centers, cross borders, clear customs, and be transferred between different local carriers. Delays can occur due to customs inspections, incorrect or incomplete address information, adverse weather conditions, or failed delivery attempts. Please know that we are not trying to make excuses – we simply want to be transparent about the possible causes while we work to find a solution for you. Once our investigation confirms that the parcel has been lost (for example, if the tracking shows no updates for an extended period or the carrier declares it lost), we will immediately arrange a free reshipment of the same item(s) to you. Additionally, as a sincere apology for this unpleasant experience, we would like to offer you a 15% off coupon that can be used on your next order with us, with no minimum purchase required. Once again, we deeply regret that you have had to go through this. Your satisfaction is our top priority, and we truly appreciate your patience and understanding as we investigate. Thank you for giving us the opportunity to make things right. We look forward to your reply with the order number so we can take immediate action. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear S. , Thank you for writing in such detail, and please accept our deepest and most sincere apology for what you have been through. This is absolutely unacceptable, and I am deeply sorry. We want to be clear: we are not a scam company. We are a legitimate business, but that is a terrible failure on our part. We just want to explain, not as an excuse, but as an honest account of what likely went wrong. First, the 90‑day delay. We source our products directly from overseas factories and ship via international long‑distance freight. Transit times can be highly unpredictable due to customs clearance, port congestion, and carrier schedules. Second, the “failed delivery” claim. Our logistics partner may have marked the shipment as undeliverable due to an address issue, but they never contacted you directly. Third, the customs duties demand. We do not charge any customs fees directly. What you received were likely fraudulent emails sent by a third party who intercepted your order information, or possibly an automated message from a carrier that was misrepresented. Here is our solution: Free replacement – We will send you the product you originally ordered, completely free of charge, as a gesture of good faith. You do not need to pay anything. If you do not want the product, we will instead send a 15% coupon code. Investigation and changes – We have already launched an internal investigation into how your case was handled. We are replacing our logistics partner, improving our quality control and tracking updates, and retraining our customer service team to never ignore a customer for weeks. We will also add clear warnings on our website about international delivery times and customs duties, and we will never ask for extra payments via email. We know that none of this can erase the stress you and your parents endured. Please accept our apology, and please give us the chance to prove that we are not thieves. We made terrible mistakes, and we are committed to fixing them. Thank you for holding us accountable. We will be better. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Midhat, Thank you for your continued attention to this matter and for sharing your experience so openly. We truly appreciate your honest feedback, and we fully understand your frustration and disappointment. We recognize that our overall service still has significant room for improvement. Regarding the order mentioned in your review, please allow us to provide a brief explanation: We made three delivery attempts for you. For the first two deliveries, our logistics partners confirmed successful delivery and provided customer signatures as proof of receipt. These signed proofs were sent to you via email. The third delivery our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file. Every time we received the feedback, we actively responded with after-sales support, including free full replacement shipments. We also clearly outlined each proposed solution in writing via email, including the option to exchange for another product up to 130% of the original order value. We have complete records of our communication. The total value of your original order was €100.70, and it already issued a full refund. However, your current request is for us to send you a new product worth €2,196.31 at no cost. This goes far beyond what we can reasonably accommodate, and it would not be fair to our other customers. We hope you can reconsider. We remain willing to communicate with you in good faith and will do our best to reach a reasonable solution that meets your expectations. We understand that in real life, certain uncontrollable situations can occur. That is why we continue to seek more reliable, safer, and faster logistics partners to improve our service. Thank you again for your honesty, and we look forward to the possibility of resolving this matter together. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Cristina, Thank you for your honest and detailed feedback. We are very sorry to hear that the living room cabinet you received does not meet your expectations and that you are unhappy with both the product quality and the solution we previously offered. Please accept our sincere apology for the frustration and disappointment this has caused you. We are an international home décor platform dedicated to helping you create your dream living space without breaking the bank. We have established strong partnerships with top-tier manufacturers. In rare instances, slight variations in quality may occur in custom-made products due to differences in production batches or suppliers. We offer no excuses; as a business, it is our duty to take responsibility and strive to improve where we have fallen short. We fully understand your disappointment and frustration, and we will not shirk our responsibilities. First, let us address the most obvious issue: you ordered a cabinet with four doors, all supposed to have transparent glass. Instead, you received three transparent doors and one brown glass door. This is clearly a manufacturing or packing error, and it should never have happened. We completely understand how upsetting it must be to receive a mismatched piece of furniture, especially for a central item like a living room cabinet. This mistake is entirely our fault, and we take full responsibility. Secondly, regarding your comment about “very bad quality” – while we stand behind our products generally, we also recognize that a mismatched set gives the impression of carelessness and low quality. We do not want any customer to feel that they have received a substandard product. Your feedback has already been shared with our quality control team, and we are reviewing how such an error could have passed our inspection. We will implement additional checks for glass color consistency before shipping all future orders. Third, we understand that you asked for a partial refund, but instead we offered you a discount on another item. We now realize that this was not the right response. Offering a discount on a future purchase does not solve the immediate problem you have with the cabinet in your home. We apologise for not listening carefully to your request. You deserve a direct and fair solution, not a sales pitch. Here is what we will do for you now: We will send you a replacement door with transparent glass, free of charge, including all shipping costs. You do not need to return the brown glass door. Once you receive the correct door, you can replace it yourself (we will provide a simple video guide) or have a local handyman do it. Once again, we apologise for the mismatched doors, the poor offer, and the overall bad experience. We will do whatever it takes to make this right. Thank you for giving us the chance to correct our mistake. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear customer, Hello! Thank you so much for your lovely review. “Good product. Good service.” – those four words truly make our day! We are so happy that you enjoyed both what we offer and how we help. Our team works hard behind the scenes to make sure every item arrives in great condition and that any questions you have are answered quickly and kindly. Your feedback tells us we are on the right track. We don't take your trust for granted. Going forward, we will keep upgrading our products and fine‑tuning our service to make your next experience even better. Please remember that we are always just a message away if you need anything at all – from assembly tips to warranty support. Thank you again for your support and for spreading the good vibes. We look forward to seeing you again soon. Take care and enjoy your purchase! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Midhat, Thank you once again for providing your feedback regarding this matter. To clarify the facts, we hereby issue the following formal statement regarding several key issues concerning the processing of your order: I. Regarding the Three Delivery Attempts Both the first and second delivery attempts were successfully completed, and we have provided proof of delivery for both instances; however, following both shipments, the customer adamantly maintained that the "items were not received." During the third delivery attempt, the package was unfortunately—and briefly—returned to our overseas warehouse. The actual circumstances were as follows: the logistics service provider notified us that, due to packaging issues involving the wooden pallet used for the package, delivery could not proceed as originally scheduled. We engaged in continuous and active communication with the logistics provider to identify an alternative shipping solution. Subsequently, the logistics provider informed us that the package had been marked as "Delivered" on March 23rd; we retain the corresponding proof of delivery documentation for this instance. For this single order involving a single product, we arranged three separate shipments, totaling three individual products and one small complimentary gift. II. Regarding the Price Cap for Exchanges The 130% price cap constitutes a pre-established term of our exchange policy. We explicitly informed you via email that you were entitled to select replacement merchandise with a value not exceeding 130% of the original order amount (the original order amount was €100.70, and 130% thereof corresponds to €130.91). However, the replacement desk you selected is priced at €2,196.31—a figure exceeding the aforementioned cap by more than 16 times. Such an exchange request falls far outside the bounds of reasonableness, and we are therefore unable to fulfill it. III. Regarding the Refund Status Notwithstanding the aforementioned disputes, we have proceeded to issue a full refund of the relevant funds to you. We did not unilaterally enforce a partial refund, nor did we withhold any transaction processing fees. IV. Regarding Complaints and Liability We sincerely regret any inconvenience or distress you may have experienced during the course of this transaction, and we offer our sincere apologies for any misunderstandings that may have arisen during our communications. It is imperative to note that we have exerted our utmost efforts to resolve this issue; furthermore, even after you submitted an exchange request that fell far outside the bounds of reasonableness, we nevertheless proceeded to issue a full refund. Under these circumstances, we cannot accept allegations of "fraud" or similar accusations. We have consistently upheld principles of integrity and fairness in our service, and we regret the misunderstandings that have arisen from this incident. (Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Kristi, Thank you for sharing your honest feedback, and I am truly sorry to hear that you feel so strongly disappointed with your purchase. Please know that we take every complaint seriously, and I want to personally address the specific issues you raised. We are an international home decor platform dedicated to helping you create your dream living space at affordable prices. We have established deep strategic partnerships with world-class manufacturers across the globe. We stand behind the quality of our furniture. If the item you received was genuinely “terrible quality” – for example, broken, unstable, or made of materials significantly different from what was described – then that is absolutely unacceptable, and we want to make it right. We sincerely apologize if your item fell below the standard you expected. We will evaluate whether a partial refund, replacement, or other compensation is appropriate without requiring a return. The 5% discount is something we occasionally offer to customers who express dissatisfaction but prefer to keep the item rather than go through a return process. This is never meant to dismiss your concerns. It is simply an option – not the only option. If you rejected that offer, our team should have immediately presented alternative solutions, including a return or a refund based on the defect. I apologize if our communication made it seem like 5% was all we were willing to do. That was a failure in how we handled your case. We do not want you to feel stuck with a piece of furniture you hate. If the product is indeed defective or materially different from its description, we will send a replacement at no additional cost. Or you can select one new product at the similar price. As compensation for the inconvenience caused, we'd like to offer 15% coupon for your next order. We are not a perfect company, but we are not a scam. We want to earn a second chance – not to change your review, but to actually resolve your problem. Again, we are very sorry. We will do better. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Craig, Thank you so much for your wonderful and encouraging words – “Great products, great service.” That’s exactly what we aim to deliver with every single order, and hearing it from you truly makes our day. We are passionate about sourcing products that combine quality, design, and value, so knowing that you found our products great is the highest compliment we could ask for. At the same time, great products deserve great support behind them. Our customer service team works hard to be responsive, helpful, and genuine, whether you have a question before buying or need assistance after delivery. Your recognition of both sides of our business means the world to us. If there’s ever anything we can help you with, please don’t hesitate to reach out. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Nuwan, Thank you so much for your kind words! We're really happy that you're enjoying our products – good quality, reasonable prices, and unique designs are exactly what we're all about. Knowing that you see the added value and would recommend us to others means the world to our team. That's the best compliment we could ask for. Thanks again for choosing us and for your support. We can't wait to help you again soon! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Jillian, Thank you for your honest and detailed feedback. Please accept our sincerest apologies for the absolutely unacceptable condition in which you received your order. Damaged parts, missing components, cracked wood panels, unfinished paintwork, and instructions that don't match the hardware – this is a complete failure on our part, and we are deeply ashamed. We understand why you feel this is the worst furniture ordering experience of your life, and we do not take your frustration lightly. We are an international home decor platform dedicated to helping you create your dream living space at affordable prices. By eliminating the middlemen, we enable you to acquire high-quality furniture for just a fraction of the retail cost. You mentioned that we do not link reviews on our website. That is a fair criticism, and we are actively working to display genuine customer feedback more transparently, both positive and negative. To resolve your case fairly and promptly, we propose the following solution: We will immediately ship you a brand new, fully inspected replacement unit at no additional cost. Before shipping, our quality assurance team will personally check all parts, hardware, paint finish, and assembly instructions to ensure they match perfectly. We will also add extra protective packaging to prevent damage during transit. As a sincere apology for the time, frustration, and disappointment we have caused you, we will also provide a 15% off, no‑minimum coupon valid for one year on any future purchase from our store. We have also taken immediate internal actions: we are auditing the production batch of your item, retraining our quality control staff, and updating our packaging protocols to prevent cracked panels and missing parts. Furthermore, we are reviewing our assembly instruction templates to ensure hardware and guides always match. We are truly sorry that we failed you. Thank you for holding us accountable – your feedback is painful but necessary for us to improve. We hope you will give us one last chance to prove that we can do better. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Ann-Marie Davies-Cole, Thank you for your valuable feedback. We are pleased to learn that you considered the overall quality of the product to be great, and that our team's communication – from order placement through delivery – was very effective. However, we sincerely apologize that the item arrived with a minor chip. Any damage, however small, falls below our quality standards. To address this, we propose a 5% partial refund to compensate for the imperfection. Alternatively, if the chip is on a detachable part, we can send you a free replacement component. We appreciate you acknowledging our communication efforts, as we continuously strive to keep customers informed at every stage. Thank you for your understanding, and we hope to serve you again with a flawless product next time. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Midhat, Thank you for sharing your concerns again. However, we must clarify a few key facts to set the record straight: We never claimed your returned product was in our warehouse all along. What actually happened: Our logistics provider informed us that your package could not be shipped as planned due to issues with the wooden pallet packaging. We have been actively working with them to arrange an alternative shipping method. Later, the logistics provider notified us that the package was marked as delivered on March 23, and we have the proof of delivery on file. The 130% price limit was always part of our replacement offer. We clearly stated that you could select any product not exceeding 130% of your original order value (€100.70 × 130% = €130.91). The replacement desk you chose, however, was priced at €2,196.31 — more than 16 times that limit. It is simply unreasonable to expect us to fulfill such a request. You have already received a full refund. Despite the circumstances, we issued a complete refund to you. No partial refund was forced, and no transaction fees were kept by us. We deeply regret that your experience has been frustrating, and we sincerely apologize for any miscommunication from our side. However, we cannot accept accusations of fraud when we have made every effort to resolve the issue — including issuing a full refund despite the excessive replacement request. We stand by our commitment to honest service and regret that this situation has led to misunderstandings. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Michael , Thank you so much for your kind words! Thank you for your thoughtful and generous review. We are delighted that you consider us a standout supplier for innovative lighting with high style values. Being known as a standout supplier for hard‑to‑source lighting is exactly what we strive for, and your recommendation means everything to us. We'll keep working hard to bring you unique, creative lighting you won't find elsewhere. Thanks again for your support — we truly appreciate it and look forward to serving you again soon! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Mr Parker Duncan, Thank you for your wonderful review. We're thrilled that you found multiple options for the product you were looking for, and that our detailed product descriptions, specs, and helpful photos made it easier to imagine the piece in your breakfast room. Visualizing furniture in your own space is so important, which is why we put great care into providing clear images from different angles, along with accurate measurements and material details. Knowing that this helped you make a confident choice means the world to us. Thank you for taking the time to share your experience — we look forward to serving you again with the same level of detail and care. Happy decorating! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Adam, Thank you so much for your wonderful feedback! It's great to know they are sturdy, look nice, and were easy to assemble. We're thrilled that the shelves arrived exactly as described and shown on our site. Your satisfaction means the world to us, and we truly appreciate you taking the time to share your positive experience. If you ever need anything else, we're always here to help. Thanks again for choosing us, and enjoy your new shelves! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Max, Thank you for bringing this to our attention, and please accept our sincere apologies for the confusion and frustration you have experienced. We understand that you ordered a desk through Amazon and that the seller was listed under a company name that may have led you to believe it was us. After carefully reviewing your situation, we want to clarify that Litfad, operates as an independent website. That said, we take full responsibility for the reputation of our products and the service provided by our authorized partners. It is completely unacceptable that you waited weeks with a FedEx tracking number stuck on “label created,” missed two delivery dates, and were then offered only a 15% discount after being begged not to escalate your case. No customer should ever have to fight for a refund, and we are sorry that our distributor failed you so badly — and that their behavior has hurt your trust in our brand. Although you have already received your refund through Amazon’s protection, we want to make things right from our end as the brand behind the product. We would like to offer you a 15% coupon code as a goodwill gesture, no strings attached. Please contact us directly with your order details from Amazon, and we will process this within 24 hours. You do not need to drop any review or case — we simply want to apologize and show you that we are not the company that ignored you. At the same time, we would like to introduce what we offer on our official independent website. When you shop directly with us, you can expect: Real‑time inventory and tracking Direct, responsive customer service Faster shipping options Hassle‑free aftersale service We sincerely hope you will give our brand another chance. Thank you for holding us accountable. We are truly sorry for what happened, and we are committed to doing better. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad