Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
I ordered a tv unit costing £600 and it eventually arrived 9 weeks as opposed to 3-4 weeks,
Once it arrived I was very disappointed as the colour I ordered should have been light & dark grey … I received cream and a very dark brown virtually black .
They say that colours can look different in there pictures due to lighting when advertised.
Rubbish as there’s a huge difference in between light and dark grey to cream and very very dark brown.
I am very disappointed and I have requested a full refund. I’ve sent numerous emails and still not had a resolution other than a discount on other products .
I wouldn’t recommend anyone to purchase anything from this company what so ever
Litfad 回复2026-04-08
Dear Dave,
Thank you for sharing your honest feedback, and I’m truly sorry to hear how disappointed you are with your purchase.
I completely understand your frustration regarding the colour. You ordered a TV unit expecting light and dark grey, but received cream and very dark brown — almost black. While it’s true that manufacturers sometimes state that colours may vary slightly due to lighting in photos, I agree with you that the difference you’ve described is far beyond a minor variation. That is not acceptable, and I sincerely apologise for the disappointment this has caused.
Regarding the delivery time, I just want to kindly clarify that the estimated delivery window was provided at the time you placed your order, and your parcel did arrive within that estimated timeframe. That said, I completely understand that waiting 9 weeks still felt much longer than you had hoped, especially compared to the 3–4 weeks you initially expected. I’m sorry that the waiting time added to your frustration.
I want you to know that we have actually sent you alternative solutions via email, including a significant partial refund as compensation or the option to exchange for another product. I truly hope you’ve had a chance to see those options. Please kindly check your email (including spam/junk folder) — we have been trying to work with you toward a fair resolution.
Once again, I am very sorry that this has been such a disappointing experience for you. Your feedback is incredibly important, and I truly appreciate you taking the time to share it.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I purchased a clothes rail for £95 and it arrived with missing parts, it took numerous emails until the missing nuts and bolts finally arrived after 6 weeks and then after just fell apart after just 2 months!!! Again another massive exchange of emails where they constantly tried to delay and offer 5% refund or 10% voucher etc and they dragged it on intentionally for a further 3 months when they finally said they would refund my payment. They totally lied claiming they had refunded to money and I never did receive it. I finally raised a retail dispute with my bank but they said because 6 months had passed they could not do anything about it!!! Total scammers! Do not trust this company!!!
Litfad 回复2026-04-03
Dear Vinny,
Thank you for your feedback, and I’m sorry to hear that you’ve been unhappy with your experience.
However, I do need to clarify a few key points based on our records.
The assembly issues you experienced were primarily due to incorrect installation. That said, we still processed a full refund for you as a gesture of goodwill.
The refund was issued after you raised a dispute through your bank. The dispute was decided in your favour, and you received a full chargeback. We also sent you proof of the refund back in January. I would kindly ask you to double‑check your records — that document clearly shows that you were not charged for this order.
If you still haven’t seen the money returned to your account, please contact your bank directly. The refund has been completed on our side, and we have provided the necessary proof. There is no further action we can take from our end.
We are not scammers, and we have never taken your money. We genuinely tried to help, but we cannot be held responsible for bank processing times.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I don't even want to give this one star, utter junk, do not buy.
We bought a bed and two bookcase/storage units. The bed arrived with a damaged part and one of the storage units had several damaged parts due to very poor packing. Their only offer was to ship it again by sea, which took 12 weeks the first time.
We then assembled what we had, trying to repair what was damaged. This took an age as the manuals have been written by someone who clearly has never assembled the product, and honestly it's rubbish. Nothing fits, doors are flimsy, the quality of the materials is very low.
We are now going to cut our losses throw it all away and start again.
Litfad 回复2026-04-03
Dear Paul,
Thank you for your feedback, and I’m truly sorry to hear about your experience. That’s certainly not the level of quality or service we aim to provide.
I’ve looked into our records, and I can see that we previously agreed to send you replacement parts for the damaged items. However, we’ve been waiting for your confirmation on exactly which parts are needed, and we haven’t received a reply from you yet.
To be clear, replacement parts do not take 12 weeks to ship — and based on our records, your original order also did not take 12 weeks to arrive.
Please reply with the specific damaged parts, and we will arrange to ship them to you as quickly as possible. We genuinely want to make this right.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
The delivery time should have been 3-4 weeks; 10 weeks later it has still not arrived. I tried to cancel the order but apparently somewhere in the small print it says that I am not allowed to cancel. To my horror I realised it is a Chinese firm so the cost to return it will be sky high. I can only recommend anyone not to use this firm.
Litfad 回复2026-04-02
Dear Donata,
Thank you for your honest feedback, and I am truly sorry to hear about your experience. You are right to be frustrated — a delivery time of 3–4 weeks should not turn into 10 weeks of waiting. Please accept our sincere apologies for the delay and the confusion regarding our cancellation and return policy.
We take your comments very seriously. To help resolve this for you, could you please provide your order number? Once we have that, we will immediately look into the reason for the delay and work out a satisfactory solution for you.
Again, I am very sorry for the trouble this has caused, and I appreciate you bringing this to our attention.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Hello, I made my first purchase at Litfad.com,It's a home decor store with a huge selection of items available.The service was very friendly and fast from the start,everything has gone perfectly,order did take a while to arrive,but I expected that when I placed the order.Everything arrived in perfect condition and complete.I highly recommend the store;it's completely trustworthy.Best regards!
Litfad 回复2026-04-02
Dear Armando,
Thank you so much for your wonderful review and for choosing Litfad for your first purchase!
We are truly delighted to hear that you had such a positive experience with our store, from the friendly and fast service to the perfect condition of your order. Your understanding regarding the delivery time means a lot to us, and we're glad that everything met your expectations in the end.
Your kind recommendation and trust mean the world to our team. We will continue working hard to provide quality products and reliable service to customers like you.
Thank you again, and best regards from all of us at Litfad!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Bad packaging, low quality. Don’t waste your money.
Litfad 回复2026-03-31
Dear Burcu,
We are truly sorry to hear that you are disappointed with the packaging and quality of your purchase. This is far from the experience we want to provide for you.
We will immediately look into and verify the situation with your order. Once confirmed, we guarantee to offer you a satisfactory solution. We will send you a detailed email shortly, please kindly check your inbox.
Thank you for your patience and understanding.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Ease of ordering online was easy enough. When I had a question though, there was no phone number to speak to someone, only chat.
Litfad 回复2026-04-01
Dear Jennifer,
Thank you so much for your review and for sharing your experience with us. We’re glad to hear that the online ordering process went smoothly for you — that’s definitely something we strive to make as easy and straightforward as possible.
We also really appreciate your honest feedback regarding the lack of a phone contact option. We understand that sometimes speaking with someone directly can feel more reassuring, and we’re sorry if the chat-only option caused any inconvenience. Please know that we’re always available through online chat, and you can also reach us via email at any time — we’re committed to responding promptly and making sure your questions or concerns are fully addressed.
Thank you again for choosing us, and we truly hope to serve you even better in the future.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Unsatisfactory response to my query about a defective purchase. Product has many issues which stem from poor assembly and/or manufacturing. The solution provided by Litfad staff is impossible to carry out.
Litfad 回复2026-04-01
Dear Bruce,
Thank you for your feedback, and I’m truly sorry to hear that you’re experiencing multiple issues with the product due to what appears to be poor assembly or manufacturing. That’s certainly not the quality we aim to provide.
To help resolve this for you, could you please provide a video showing the current condition of the product? We’d like to share this with our factory to verify the situation. If the issue still cannot be resolved after that, we’re happy to arrange a replacement and send you a new one.
I’ve also sent a follow-up email with more details — please kindly check your inbox. We truly appreciate your patience and the opportunity to make things right.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I am very satisfied with my wardrobe order. The quality looks like is excellent, with strong materials and very nice finishing ( my cousin ordered the same wardrobe and he is so happy ) The design is perfectly and fits beautifully in my room.
Litfad 回复2026-04-01
Dear Lyes,
Thank you so much for your wonderful review! We're truly delighted to hear that you're very satisfied with your wardrobe order — and it's great to know that your cousin ordered the same one and is equally happy with it.
Hearing that you both appreciate the quality, from the strong materials to the nice finishing details, really means a lot to us. We're also glad that the design fits beautifully in your room and meets your expectations — that's exactly what we aim for with every piece we offer.
Thank you again for taking the time to share your experience and for choosing us. If you ever need anything in the future, please feel free to reach out — we're always happy to help!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Subject: URGENT: Formal Complaint against Litfad – Consumer Fraud, Disability Discrimination, and Deception
"I am filing a formal complaint against the company Litfad (Order #888412). For two years (730 days), this company has held my funds without delivering the product. As a 75% disabled person, this situation has caused me extreme physical and psychological stress, and my 8-year-old child has been forced to write on the floor for two years due to their lies.
The company used a 'Bait and Switch' fraud. They explicitly offered me a replacement desk (SKU: 2206869891) to stop my previous complaints. When I accepted, they claimed it was 'out of stock' just 24 hours later, even though it remained listed on their website.
On March 30, 2026, after I gave them a final ultimatum, they attempted to unilaterally close the case by forcing a refund of the original 2024 price. I rejected this because the value is no longer the same and I demand the product they promised. They are systematically deceiving international customers and severely damaging the reputation of 'Made in China' and the Chinese Ministry of Commerce's trade standards.
I demand a full investigation into their business license and their fraudulent practices. I am attaching all email screenshots as proof of their 2-year deception."
LITFAD EXPOSED: 2 Years of Fraud, Extortion, and Fake Apologies
Tekst recenzije:
"Do not let their polite replies fool you. This company has put me through a 2-year nightmare. I am a 75% disabled customer, and for 24 months they held my money, sent fake tracking numbers, and lied about delivery.
The Evidence of their Fraud:
The Bait: They sent me a formal apology (Image 1000043522) admitting their 'serious mistake' and 'emotional distress' they caused my family. They explicitly promised: 'Choose any other product... we will cover the difference. NO ADDITIONAL COSTS FOR YOU.' (Image 1000043524).
The Switch (Extortion): As soon as I chose a replacement desk, they sent an invoice demanding €2,065.40 extra (Image 1000043514). They broke their written promise immediately.
The Cover-up: After I reported them to the Chinese Embassy and MOFCOM, they sent a forced refund of €100.70 to my PayPal today (Image 1000043511) to try and silence me and close the case.
They think 100 Euros fixes 2 years of lies and psychological abuse. My 8-year-old child had to do homework on the floor for 2 years because of them.
LITFAD is a disgrace to Chinese trade. I have submitted all these screenshots to the Ministry of Commerce (MOFCOM) and the Chinese Embassy in Berlin. I will not stop until they are held accountable. STAY AWAY FROM THIS SCAM!"
Kratka verzija (za Facebook komentare):
"LITFAD is a SCAM! They lied to me for 2 years. They promised me a free replacement for my 2-year delay (I am 75% disabled), then tried to extort €2,065.40 from me. Today, they sent a forced refund to cover their tracks. I have reported them to MOFCOM and the Chinese Embassy. DO NOT TRUST THEIR FAKE APOLOGIES!"
UPDATE: SCAM CONTINUES - They offered me a "Unicorn Lamp" instead of the promised desk!
Tekst recenzije:
"LITFAD is the most dishonest company I have ever encountered. After promising me in writing: 'Choose any other product... we will cover the difference. NO ADDITIONAL COSTS FOR YOU' (see Image 1000043524), they have now changed their story.
The new lies:
They now claim there was a 'limit' of 130% which they never mentioned before.
They tried to extort €2,065.40 extra from me for the replacement (Image 1000043514).
Instead of the desk my child has waited 2 years for, they are now offering me 'compensation' in the form of Unicorn Night Lamps and Umbrellas (Image 1000043557). This is an insult to a 75% disabled customer.
They even manipulated the refund so that I had to pay the PayPal fees, stealing even more money from me.
I have submitted all these new screenshots of their 'Unicorn Lamp' offers and broken promises to MOFCOM and the Chinese Embassy. They are trying to make me look like I 'misunderstood' them, but the screenshots prove they are lying. STAY AWAY!"
Litfad 回复2026-03-31
Dear Midhat,
First of all, I am deeply sorry for the nightmare you have experienced over the past two years. There is no excuse for making you and your family wait this long, and I truly regret the physical and emotional distress this has caused you — especially as a person with disabilities, and with a young child who has had to endure such difficult circumstances. Please accept my most sincere apology.
Regarding the replacement desk (SKU: 2206869891): you are right to be angry. It was still visible on our website after we told you it was out of stock. I want to be honest with you — this happened because our team failed to remove the listing in time. That was a serious error on our part, not an intentional attempt to deceive you. Still, I understand how it looked, and I am sorry for the added frustration this caused.
We also changed the delivery channel for your parcel due to an issue with the wooden pallet. I have personally asked our logistics team to re-verify immediately whether the desk can still be successfully delivered to you.
If we confirm that delivery is no longer possible, I fully respect that you do not want a simple refund at the original 2024 price. You have waited far too long for that to be a fair solution. Instead, you are welcome to choose another product on our website that is slightly higher in price than your original order, and we will cover the difference. No extra cost to you. We will send all the details and options in a separate email within 24 hours.
Once again, I am truly sorry. We failed you, and I want to make it right.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
hi im buy some wooden item from lit-fad company i recived damage and used item then i send email to them they don't return and no refund this company service very very bad don't buy anything from this company if anyone buy anything i think lose money if anything recived wrong item
Litfad 回复2026-03-30
Dear Joblu,
Thank you for your feedback, and I'm truly sorry to hear about your experience.
I’d like to kindly clarify that we have already been in communication with you, and we reached an agreement on a resolution regarding the issue with your wooden item. We take full responsibility and have never intended to avoid addressing the problem.
If there is still any misunderstanding or if you need further assistance, please don’t hesitate to reach out to us directly. We are always here to help and want to make sure you're satisfied with the outcome.
Thank you for your patience.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Took 9 weeks delivery.
Box came beaten and broken.
Table top with damage.
Metalic base was chipped and rusting!
Do not buy from them!
Litfad 回复2026-03-30
Dear Customer,
Thank you for your feedback, and I'm truly sorry to hear about your experience. This is certainly not the level of quality we strive for, and I completely understand your frustration.
I'd really like to help resolve this for you. Could you please provide your order number? Once I have that, I will look into the situation right away and follow up with a solution that we hope will meet your satisfaction.
Thank you for giving us the chance to make things right.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Don't make my mistake. Don't buy anything from Litfad. In February 2025 I bought a desk. After several months of deception, I received a message that my desk was missing. I still don't have the desk or a refund. As Litfad is based in Hong Kong, they wouldn't have to comply with UK law. They are cheaters.
Litfad 回复2026-03-30
Dear Weronika,
Thank you for your feedback, and I'm truly sorry to hear about your experience. I want to sincerely apologize for the frustration this has caused.
However, I believe there may be a misunderstanding. When we were informed that the package was lost during transit, we reached out to you immediately and offered to send a brand new replacement at no additional cost. Since that option wasn't accepted, we also proposed that you could choose another product of similar value as an alternative. Unfortunately, we didn't receive a response from you after that.
We truly want to resolve this for you. I will send you a detailed email shortly — please kindly check your inbox (and spam folder just in case). We value our customers and always do our best to make things right. Thank you for giving us the chance to clarify.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I have been trying multiple time to reach them, looking for answers about the item ordered with no luck.
I'm really upset how they get advantage, I'm still waiting
without the furniture and short of $800.
Better order from stores you are familiar with.
Litfad 回复2026-03-30
Dear Tamia,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration, and I want to sincerely apologize for the lack of communication you’ve experienced.
I believe there may have been a misunderstanding — we have been trying to find a soulution as well. Your order was delayed due to the package being damaged during shipping, and we absolutely want to make this right. We can either send you a brand new replacement at no additional cost, or offer you another product of similar value, whichever you prefer.
We take full responsibility and truly want to resolve this for you. Your satisfaction means a lot to us, and I’m really sorry we let you down.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Do NOT buy from this company. I purchased two expensive dining benches at the end of 2024. After 15 months of use, nails, or some other sharp objects are poking through the leather seat making it dangerous to sit on the bench. You can't speak to anyone at Litfad, and I believe their responses are AI generated. I was told 'I damaged' the bench and therefore all they could offer me was 5% off a new purchase. Products are cheaply and dangerousy made, and customer service in non-existent. DONT BE FOOLED INTO BUYING FROM THEM.
Litfad 回复2026-03-30
Dear Lisa,
Thank you for sharing your feedback, and I’m truly sorry to hear about the issue you’re experiencing with the dining benches.
I’d like to kindly clarify that your order was placed in 2024, and it is now 2026 — nearly two years since the purchase. Our warranty period is six months from the date of delivery, and we always encourage customers to inspect their items upon arrival and reach out immediately if any quality issues are found. Had you contacted us within that time frame, we would have absolutely provided a proper solution, whether a replacement or a refund, to ensure your satisfaction.
As time goes on, normal wear and tear can occur with any furniture. I understand this is frustrating, and I sincerely regret that we couldn’t address this sooner.
If there’s anything else we can do within our policy to assist you, please feel free to reach out to us directly.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
everyone be careful don’t buy anything from this company if any problems the item don’t get a refund lose mony
Litfad 回复2026-03-27
Dear Joblu,
Hello, thank you for sharing your feedback, and I'm truly sorry to hear that you're feeling this way. I completely understand your frustration, and I want to help resolve this for you.
If you've encountered an issue with your item, please provide your order number so we can look into it right away. Once we have your order information, we'll be able to check whether the damage was caused during use or if there was an issue with the product itself. Either way, we are committed to finding a fair solution that meets your expectations.
We take customer concerns seriously, and I assure you we will do our best to make things right. Please give us the opportunity to help.
Thank you, and I look forward to resolving this for you.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I ordered a horse statue lamp for my bedroom. The lamp was perfect however the lamp shade was stained. The company upon communication sent me a new one without any hassle. I love my new lamp! Great customer service!
Litfad 回复2026-03-25
Dear customer,
Thank you so much for sharing your experience — we truly appreciate it!
We're delighted to hear that your horse statue lamp turned out to be the perfect addition to your bedroom. It's wonderful knowing that you're loving your new lamp, and we're glad we could help make things right when the lampshade didn't meet expectations.
Providing great customer service is something we take pride in, so it means a lot to hear that our team was able to assist you without any hassle. Your satisfaction is truly what matters most to us.
Thank you again for your kind words and for choosing us. If you ever need anything in the future, we're always happy to help!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Dear Anna,
Thank you so much — we're really glad to hear that!
It means a lot to us that you took the time to share your experience. If you ever need any assistance in the future, don’t hesitate to reach out. Thanks again for your support!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Absolutely impossible to assemble; poor instructions.
Litfad 回复2026-03-25
Dear Linda,
I'm really sorry to hear that the assembly instructions caused such frustration — that’s definitely not the experience we want you to have.
We’ve located your order using the details you provided earlier, and we’ll be sending a more detailed electronic version of the instructions to your email shortly. Hopefully that makes the process much easier for you.
Thanks again for your patience, and please don’t hesitate to reach out if you need any further assistance.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
We got our twins beds and couldn't be happier. Yes, it did take long to ship. But it was well worth the wait. This company gives you so many size options based on the square footage in your house. Let me tell you it works so well with our NYC apartment. And still allows for plenty of additional space. The customer service if any issue arise is also amazing. Please give Litfad a try. You won't be disappointed.
Litfad 回复2026-03-23
Dear Eboni,
Thank you so much for taking the time to leave such a kind and thoughtful review! We're truly delighted to hear that the twin beds are working out perfectly for your family and that you're happy with your purchase.
It's wonderful to know that the size options helped you make the most of your space in your NYC apartment—space optimization is definitely something we care a lot about, so your feedback means a great deal to us. We also really appreciate your patience with the shipping time, and we're so glad you felt it was well worth the wait in the end.
Your kind words about our customer service truly made our day. Knowing that we were able to support you well means everything to us. Thank you for giving Litfad a try and for encouraging others to do the same—we're honored to have earned your trust.
If you ever need anything in the future, please don’t hesitate to reach out. We're always here to help!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
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