Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the simple ordering process, noting that products arrive promptly and are safely packaged for delivery. Users are particularly happy with the outstanding performance and reliability of the batteries during outdoor trips and daily use.
Though some reviewers were not happy with shipping delays, experiencing prolonged waiting times and communication gaps regarding their orders. A few other people also noted difficulties during the return process, or received items that required extra support and troubleshooting. Additionally, a small group of consumers mentioned facing challenges when trying to get refunds or resolving discrepancies.
I need to change my email. After purchasing and registering two batts I had to change my em address to register a third. Still have t figured out how. Wrote support and their answer didn’t help.
LiTime 回复2026-07-31
Hi Steve,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Equipment and batteries are great. Service is good, but follow through not so much. I had problems with discounts and ordering correct batteries and service agent would reach a resolution, then I would hear nothing for weeks. Another call and another no action. I still am waiting for a refund. It is hard to order the correct battery because three or more may be advertised the same way online.
Purchased 2 320 Ah batteries. One had BMS issues within 3 days of installation. It was reporting inaccurate telemetry. By the end of the first week of it being installed, it no longer contributed any power to the load demand.
Contacted support via their 800 number. Customer support continually recommended that I do things in which I had already started I did before calling. The customer service was useless and offered zero resolution.
I contacted customer service through their email. It takes 24 hrs at a minimum for them to respond. When you are using their batteries for off-grid use and your power needs completely hinge on the batteries functioning properly, this is not the customer service you would like.
They took nearly one week to approve a warranty claim on a battery purchased 2 weeks earlier. Then they told me to box it and ship it and that I’d be liable for any damages. I asked them to send the replacement battery and I would use that battery’s form fitted box to send them the failed battery.
They said that is a good idea and they will take it into consideration but for now send them the battery. That’s not taking it into consideration. They are difficult to work with. I wouldn’t recommend.
LiTime 回复2026-07-17
Hi Jason,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Battery is doing great. Your shipping leaves a lot to be desired. Little communication and hard to get any real tracking information. Never knew whe or if it was going to arrive.
Still have not received our order and can't get any help to bring this to a close. Shows in FedEx hands and LiTime will not ship us a new battery or deal with FedEx to get resolved. This order is weeks late now and holding up a project that should have completed 3 weeks ago.
Will not use again due to lack of support.
LiTime 回复2026-07-17
Hi Paul,
We're very sorry for the delay and understand how frustrating it must have been not receiving your order as expected.
We’re glad to see that your package has now been delivered, and we truly appreciate your patience. We hope you’re enjoying your LiTime battery and that it meets your expectations.
If there’s anything we can assist you with, please feel free to reach out to us at [email protected]—we’re always here to help.
Best regards,
Customer Support Team
Only reason for three star is I haven’t owned it long enough to compare to other batteries but so far it works great. Plenty of power for my 12 inch and 9 inch Lowrance graphs for multiple 12 hr fishing days and still has charge left.
LiTime 回复2026-07-09
Hi Joshua,
Thank you for your feedback and for choosing LiTime.
We’re glad to hear your product is ready to use and hope it performs well once you have the chance to fully test it. If you need any assistance, our support team is always here to help.
We look forward to hearing about your experience.
Best regards,
Customer Support Team
Bought the wrong set the first time, then had to go to another company.
Bought the wrong set the first time, tried to immediately return them to get the ones i needed, only to find out they were charging me 280 bucks to take em back. So i got what i could back, minus rhe 280 bucks and went to another company. Do better. Hope that 200 bucks was worth losing the $2200 sale, and all of my future business.
LiTime 回复2026-07-09
Hi Donny,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Promised quick delivery but didnt get that. Communication was lacking too. For what your paying, customer service should be better.
LiTime 回复2026-07-09
Hi Zy,
We're sorry to hear about the delay with your delivery and understand how frustrating that can be.
Due to factors such as carrier processing or external conditions, there may occasionally be delays in transit or tracking updates. Please feel free to contact our support team at [email protected] with your order details so we can check the status and assist you further.
We appreciate your patience and understanding.
Best regards,
Customer Support Team
Well, I'm enjoying the world of lithium, where I don't have to top off the batteries every time...But, I still have 1 issue that concerns me. The last time I charged the batteries, both of them were in lock...100% charged...but, in lock...however, the trolling motor still got power...unusual
I purchased 2 batteries on accident. Long story. Anyway, 5 stars for the battery itself, 1 star for LiTime ignoring my need to return the second one through Amazon. Won't purchase again. Service matters.
LiTime 回复2026-07-03
Hi Lyle,
We're sorry to hear that our response did not meet your expectations.
We strive to provide timely and helpful support, and we truly appreciate your feedback. Please contact us at [email protected], and we will prioritize assisting you.
Best regards,
Customer Support Team
