Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the simple ordering process, noting that products arrive promptly and are safely packaged for delivery. Users are particularly happy with the outstanding performance and reliability of the batteries during outdoor trips and daily use.
Though some reviewers were not happy with shipping delays, experiencing prolonged waiting times and communication gaps regarding their orders. A few other people also noted difficulties during the return process, or received items that required extra support and troubleshooting. Additionally, a small group of consumers mentioned facing challenges when trying to get refunds or resolving discrepancies.
Hi Nathan,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
#LT130133 Order I returned because it hat clip terminals that were not compatible with my system
Awaiting credit
And I never got the charger
Since then I ordered a new 12 v 50 AH battery that's on the way
I need that charger that I paid for in the first order
And the credit for the returned battery I had to pay to ship
LiTime 回复2026-05-19
Hi James,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
I had previously bought 2 of the 230Ah Plus batteries and all LiTime components to solarize my RV. I decided this year to add 2 more batteries and recently saw a post, advertising the battery that I wanted with a sale price of about $431 or something similar. However, at checkout, they were over $1,200. That would seem to me as mis leading advertising.
LiTime 回复2026-05-19
Hi Clint,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
the chat feature on the website is next to worthless. I typed in a very specific question that I had about a product and it simply spit back the verbiage that is on that product's page, useless. Also, i purchased a battery, was not warned that it will not fit a std grp 27 box and was not offered a fitting battery box......why not?
LiTime 回复2026-05-19
Hi Wrose,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
you sent me a battery I can't use until I get the charger that I purchased at the same time but will arrive 5 days later. man I really wanted to fish this weekend 😪
LiTime 回复2026-05-19
Hi Steven,
Thank you for your feedback and we’re sorry for any inconvenience caused.
In some cases, items in an order may be shipped separately due to availability or warehouse locations, which can result in multiple deliveries. We understand this may not be ideal and are working to improve the experience.
If you have any questions, please feel free to contact us at [email protected].
Best regards,
Customer Support Team
Ordered three batteries only got two out of the three now trying to work with customer service to figure out where the third one is
LiTime 回复2026-05-19
Hi Michelle,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
You told me if I bought 2 more that you would credit me for the first two. I did and you had me send the others back after you said I could keep them ! So I engendered a way to use them then you stated because I didn’t buy through eBay it didn’t count! I bought the 2 extra and I sent one back not a good practice!!!!!
LiTime 回复2026-05-19
Hi Ed,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
It hasn’t been delivered yet after it was suppose to be here within 2-5 days. Disappointed in the misdirection as I needed the batteries
LiTime 回复2026-05-11
Hi Josh,
We're sorry to hear about the delay with your delivery and understand how frustrating that can be.
Due to factors such as carrier processing or external conditions, there may occasionally be delays in transit or tracking updates. Please feel free to contact our support team at [email protected] with your order details so we can check the status and assist you further.
We appreciate your patience and understanding.
Best regards,
Customer Support Team
UPDATE to the original review.
The communication with the LiTime support team became a lot more resolute and the refund was issued shortly after.
***
The rating of this review is a reflection of my experience with LiTime Service
FedEx made delivery to the wrong address. I've contacted LiTime Service and requested for them to file a claim with FedEx since the item was stolen and not received or sign and return the waiver FedEx requires for a recipient to file a claim.
In the first couple of email exchanges it appeared as the matter was taken seriously. As the exchanges continued the informality and vagueness in responses set off red flags.
No claim filed, FedEx shipper waiver for a recipient not returned and on top of it suggesting this a fraudulent claim.
Disappointing to say the least.
LiTime 回复2026-05-19
Hi Hardzei,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Hi Leroy,
We're sorry to hear about the delay with your delivery and understand how frustrating that can be.
Due to factors such as carrier processing or external conditions, there may occasionally be delays in transit or tracking updates. Please feel free to contact our support team at [email protected] with your order details so we can check the status and assist you further.
We appreciate your patience and understanding.
Best regards,
Customer Support Team
Never received our batteries! Ordered on April 27th, it’s currently May 8th. My camper is off grid and is not functional. LiTime keeps telling us FedEx is the problem and FedEx tells me LiTime hasn’t given FedEx the batteries to ship… someone is lying to me!
LiTime 回复2026-05-11
Hi Sonya,
We're sorry to hear about the delay with your delivery and understand how frustrating that can be.
Due to factors such as carrier processing or external conditions, there may occasionally be delays in transit or tracking updates. Please feel free to contact our support team at [email protected] with your order details so we can check the status and assist you further.
We appreciate your patience and understanding.
Best regards,
Customer Support Team
There is no box that fits this battery. Why would you not sell a box to fit it?
LiTime 回复2026-05-11
Hi Tracey,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Batteries were canceled by shipper no product received
No updates no communication not happy
LiTime 回复2026-05-11
Hi William,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Battery is good quality seemed good. The picture of the item showed a charger with it but it only came with the battery so I looked back and the description stated only battery. Good quality though. Came in the mail when they said it would. I’ll order from them again
The website should be more clearly categorize which batteries are deep cycle, which ones are bluetooth, and have a sort function by application. I ordered a deep cycle but then realized it was not bluetooth and called to stop the order and emailed to stop the order but by the time LiTime responded it was too late.
LiTime refunded the battery and I then ordered a bluetooth version but money and delay was involved in shipping. The battery condition phone app is useful but doesn't function properly with Android. It won't let me create an account and I always have to sign in as "guest". There are numerous customer complaints in this regard.
Customer service was friendly and this looks to be a quality product. I am looking forward to seeing how the battery performs for trolling this summer.
LiTime 回复2026-05-11
Hi Primal,
Thank you for your feedback and for choosing LiTime.
We’re glad to hear your product is ready to use and hope it performs well once you have the chance to fully test it. If you need any assistance, our support team is always here to help.
We look forward to hearing about your experience.
Best regards,
Customer Support Team
I didn’t like the website but the shipping was good!
I was a little dissatisfied with the fact that I had to place multiple orders because something was out of stock and it could not simply be put on backorder in addition to discount codes expiring so quickly and non stackable.
The constant pop-ups and advertising loops on the website are extremely annoying and causes navigating the screen delay and jumping.
Once the order was placed, shipping was fast and tracking was available as well.
Overall prices were reasonable.
I haven’t had a chance to use the products yet so the jury is still out on that information.
