LiTime

Battery Not shipped Charged to 30%

When I received the battery it only registered 1/4 of a volt. It was just barely alive. It took 4 hours to fully charge the battery. I have not had an opportunity to use it yet. I've checked it several times and it is holding charge. May be another 2 weeks before it get to use it on the water.

Fast shipping

Bluetooth died on 5 batteries out of 8

Bluetooth died on 5 batteries out of 8. I have the 12v 200Ah version and these are all around 1 year old. Litime initially said they would send replacements within 2 days and then changed their mind. They now want me to send them back before they send out new units. I am off-grid and it is a huge hassle to go without power for days or weeks. I'm very disappointed having spent $4000 on 8 batteries and I specifically got these because of the bluetooth. Update: Emailing support at Litime has so far proven to be a waste of time. I now have two ticket open, and the new ticket is asking me to repeat all the testing I did during the first ticket and resend all the original photos I took. The old ticket still wants me to send back the non-functional batteries but have send 4 (four) not 5 (five) shipping labels. And they expect me to package everything up, haul these off to the shipping office and take dozens of photos. If only I had the time. Order References: 112-8293849-2757066 & 07-12831-32920

Delivery has taken much long than…

Delivery has taken much long than expressed on the website, still don’t have all of my order

Battery post bolts and wrench missing

Shipping nightmare finally resolved.

Horrible! Shipped to address was wrong and before I was able to discern that from the order confirmation I received notification from LiTime the order had already “shipped”. I immediately notified LiTime via email and 24 hours went by, due to time differences, without a response. I sent email to a customer service email and another 24 hours went by before there was a response, telling me I had to Contact the shipper, FedEx to Change the ship to. Fed ex responded saying only the shipper could change the ship to. Email back to “Customer service” who said, after another24 hours had elapsed, they would try but the order was on the carrier so probably couldn’t change and I should try to contact Fed Ex and / or be at the ship to location , or have the receiving person refuse the shipment. Over a two hour drive one way for me…However, according to fedex tracking the order arrived at the incorrect address today, 4/19 Sunday, where most likely no one was home to refuse the shipment. I have no access to this incorrect address and no contact information. So as it currently stands, I’m out over $1,000 USD! Update as of 5-4 2026, I now at last, have the ordered battery and changed the rating from one star two three. Not five stars due to the shipping fiasco, where both LiTime and FedEx were non-responsive ina time sensation scenario. In fact FedEx was much worse and if there is any shipping issue, good luck getting help from them to resolve it. This is the fourth battery I have purchased from LiTime, along with two of their remote battery monitors, over the past four years. One of those batteries , 400AH purchased about two years ago, has gone bad, meaning, it was completely dis-charged and the BMS shot off . It was left like that for about three days before discovered and now will not hold a charge( user beware) and is not useable, clearly my fault but the battery did not live up to the promise of repeatable complete discharge, probably due to the length of time left at a fully discharged state. This is what prompted this latest purchase. This shipping issue is the first time I have needed to contact their customer help.

Used the battery twice

Used the battery twice, very pleased with its lasting power, and light weight.

Receiving item on time

Receiving item on time. Haven't connected yet, so far so good.

Love them just wish it had a post…

Love them just wish it had a post instead of a screw

The app sucks I can’t even get it to…

The app sucks I can’t even get it to send code to my email like it shouldn’t be this difficult to setup a account on the app

You had what I needed

You had what I needed, and you shipped fast

Bill McKee美国 · 写过 1 条评价 · 体验于 2026-04-02 · 发表于 2026-04-17

Great place to purchase dead batteries

If you want a dead battery delivered quickly then LiTime is the place to shop. My battery was dead on arrival and the customer support was even worse than the battery. First rep treated me like an idiot because bluetooth wasn't showing up when it was actually the battery was dead. Then customer service promised to make it right by sending a replacement immediately and once I was in good shape they would send a return label for the first battery. Sounded like excellent customer service for a return customer. Then they emailed and said they made mistakes in their promises and they would have to receive the old battery first and then they would send new battery. I shipped it back and they got it the next day. I emailed them the day after and said they received battery yesterday and I would really like my replacement ASAP. They said thanks for letting them know. It is almost a week later and no indication that they are shipping me a replacement. I'm guessing I am at the end of the line because they are busy sending out more dead batteries. Maybe someday they will send me a working battery. Who knows. Nobody seems to motivated to help in spite of promises to make things right. I was a very happy customer prior to this transaction but would suggest another brand that actually sends out working batteries but if you need a dead battery quickly then order a LiTime.

Mislead by Litime

After I asked 4 separate times if instructions were included to convert my club car ds to lithium, I was assured detailed instructions were included to disable the onboard computer( OBC) as well as horn and lights. After many texts to litime support again I was told detailed instructions are included the boxes and to rip the boxes apart to find them. Now litime says “ no instructions are included”. If I want I could pay a golf cart shop $500 to do the conversion. I was mislead by Litime and probably will return the conversion kit. Buy the way it takes 24 hours for a response text from Litime and it’s usually 3 in the morning which means it’s overseas support.

Give it some time, LiTime

Shipping was very quick. That's all I can relate at this time. Since this request for review is entirely too soon following receipt of the product, I cannot offer anything meaningful about the product itself, though it may be spectacular. Hence, the 3 star rating is simply because of incessant company requests for review before the product is actually used. The 1st request came before the product even arrived....

God bless you

God bless you. Everything was packaged well and came in a timely manner. I only wish there was better instructions on how to connect it. Overall I love it. P.s. After hooking it up my gas gauge isn’t working and my radio doesn’t work. Everything was working when I had everything connected to my lead battery.

My wrong batteryexperience with you overall

My experience with you overall, would’ve been a lot better if I didn’t have to jump through hoops, the problem was solved. It’s just too many processes to get to return and refund.

Battery is bad

Battery is bad. Will not charge and nothing works. Defective battery

The product is a week late from…

The product is a week late from arriving and not here yet. Regarding the performance, that would be completely different post because battery may fail and I might have problems getting it replaced. Battery may also not provide performance it advertised. That will take time to know.

The 30 day price guarantee is bullshit

The 30 day price guarantee is bullshit. I ordered three batteries to see how they would fit with the intention of adding two more. I called within a day of my batteries arriving and the price has increased by 12%. Don’t put 30 day price guarantee on your website if you don’t mean it. It’s a bullshit way of doing business.

Can’t get discount codes to work.

I’ve gotten fast free delivery on the two batteries I’ve purchased. They look OK but I haven’t had long enough to evaluate. I’ve tried to buy a battery charger but haven’t been able to buy yet for two reasons. They keep emailing me 8 percent coupon codes but when I try to use them they won’t work. I tried to call them, had to leave a message and have not heard back. The charger was also temporarily out of stock.