Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the simple ordering process, noting that products arrive promptly and are safely packaged for delivery. Users are particularly happy with the outstanding performance and reliability of the batteries during outdoor trips and daily use.
Though some reviewers were not happy with shipping delays, experiencing prolonged waiting times and communication gaps regarding their orders. A few other people also noted difficulties during the return process, or received items that required extra support and troubleshooting. Additionally, a small group of consumers mentioned facing challenges when trying to get refunds or resolving discrepancies.
After the entire mess with a failed new battery and the subsequent x4 trips to FedEx, which would not accept the battery in LiTime's original box, on the 5th visit to FedEx, they accepted it. More than 7 days later, no notice from LiTime on the return or sending a new battery. Called today; no help, and they stated that once "if the can" confirm they have the return battery, a new one will be issued. Beware.
LiTime 回复2026-07-03
Hi Derek,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
the battery is great ,arrived well packaged and on time
LiTime 回复2026-07-03
Hi Rodney,
Thank you for your feedback and for choosing LiTime.
We’re glad to hear your product is ready to use and hope it performs well once you have the chance to fully test it. If you need any assistance, our support team is always here to help.
We look forward to hearing about your experience.
Best regards,
Customer Support Team
Communication sucked. Original battery had a problem. It happens. 620 mi round trip tournament sets the tone when leaving a day early. First I was told it was the battery charger which I bought from you $173. Then contact me and tell no it’s the battery which I knew from beginning. Being amount of time before I would get my warranty battery. I ordered a new smart battery knowing I would have to pay the $30 difference. After returning bad battery refund was what I paid for it 1 yr ago and back thru PayPal that I paid another $19 in fees instead of the card I used to buy the new one. You were going to give me a new battery of the same but if I buy one I only get the amount from a year ago. After I already lost almost $800 from the weekend before your battery and a new charger that’s about $1000. You people suck. Besides my new battery only charges to 49ah instead of 50ah
LiTime 回复2026-06-23
Hi Dandccycle,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Great battery, but needs to be able to communicate with other devices wirelessly
Great battery; however, the "smart" part of the battery cannot communicate with other devices, such as a Victron MPPT. This means even more money has to be spent on additional equipment, such as an external shunt, making the "smart" feature on your 12V 320Ah LiFePO4 unusable/useless.
Hi Michae,
We're very sorry for the delay and understand how frustrating it must have been not receiving your order as expected.
We’re glad to see that your package has now been delivered, and we truly appreciate your patience. We hope you’re enjoying your LiTime battery and that it meets your expectations.
If there’s anything we can assist you with, please feel free to reach out to us at [email protected]—we’re always here to help.
Best regards,
Customer Support Team
Paid for smart batteries got basic batteries customer service is none existent. No replies to emails after 5 days no help with customer service number highly recommend any other brand at this point
LiTime 回复2026-06-23
Hi Charles,
We're sorry to hear about your experience and appreciate you bringing this to our attention.
We take all customer feedback seriously, but unfortunately, we’re unable to locate your order or previous support requests based on the information provided. To better assist you, we kindly ask that you contact us at [email protected] with your order details or any relevant information.
Our support team is committed to providing timely and effective assistance, and we would like the opportunity to look into this and resolve the issue for you.
Best regards,
Customer Support Team
I purchased this 12.8 v 100Ah battery… September 10, 2022 Order # 111-3023844-2657811
I purchased this 12.8 v 100Ah battery and after a few uses the battery died and will not take a charge. i tried to sent warranty claim but the web page resets after you put the information in the system and register. -
LiTime 回复2026-06-23
Hi Thomas,
We're sorry to hear about your experience and appreciate you bringing this to our attention.
We take all customer feedback seriously, but unfortunately, we’re unable to locate your order or previous support requests based on the information provided. To better assist you, we kindly ask that you contact us at [email protected] with your order details or any relevant information.
Our support team is committed to providing timely and effective assistance, and we would like the opportunity to look into this and resolve the issue for you.
Best regards,
Customer Support Team
So far so good. My first time buying and using Lithium batteries. Came quickly and as advertised. Charger on the other hand was delayed. Customer service notified me right away and offered a refund if I didn’t want to wait. Customer service was A+. Batteries worked as expected. Time will tell but so far happy with my purchase and experience.
Ordered 5 items from LiTime, 2 batteries (38.4V & 14V) 2 charges for batteries and a case for the 14V. All items arrive over a month period. Haven’t had an opportunity to use them yet for my boat.
I have no problem with the battery or the charger just the website. I assumed I was going to receive the charger and the little read-out along with the battery because it showed pictures of it so I assumed it came with it. Quite a disappointment when I found out it wasn’t.
Li time will make you jump through hoops before honoring warranty
I have four li time batteries on my boat. Three of the batteries are two years old and doing fine. The fourth battery is only a year old and drains in only a few hours, when it used to last days. The battery has powered the same piece of equipment the hole time, nothing has changed. I got the run around then they told me even though it's only a year old frequent charge and discharge cycles will shorten the capacity. The battery is only used once a week during the summer, just like the other three. Li time will not honor the warranty! After righting review Li time is now making an effort to help.
LiTime 回复2026-06-11
Hi Chris,
We're sorry to hear about your experience and appreciate you bringing this to our attention.
We take all customer feedback seriously, but unfortunately, we’re unable to locate your order or previous support requests based on the information provided. To better assist you, we kindly ask that you contact us at [email protected] with your order details or any relevant information.
Our support team is committed to providing timely and effective assistance, and we would like the opportunity to look into this and resolve the issue for you.
Best regards,
Customer Support Team
Hi Randy,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Your website was not very easy to navigate and I’m still not sure if I registered my purchase.
LiTime 回复2026-06-11
Hi Robert,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
delviery date extended for order longer than listed after placing order. no noe notified me. had to call to see what was going on then cancel and purchase the same thing through an online vendor that had in stock.
LiTime 回复2026-05-29
Hi Patrick,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Charger was late showing up. Slow to ship. Had to scramble to find another solution. The return policy promised that they would a pay for return shipping if the item was late. Now trying to return is a nightmare. I explain that it was slow to ship and they still want me to pay for return shipping. After a back and forth they start talking about the battery that did arrive on time. Its infuriating. I was never trying to return the battery. I only wanted to return the late charger. Anyway they win because its better to be out 20 bucks in shipping than out the whole cost of a charger I don’t need because it was late.
LiTime 回复2026-05-29
Hi David,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Never got a call back on my issue or an email. Return.
LiTime 回复2026-05-29
Hi Gregg,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
Received dead older battery. Tried using it and they finally replaced it, cost me 11 days with out the battery.
I ordered 2 batteries from LiTime. The 24v was 50% charged, the 12v had zero charge and would not take a charge. I messed with it and got it to take a full charge. (This battery was clearly an old battery that sat on the shelf until it was dead!).
LiTime technical support only gave me AI generated hints to get it to work. The battery failed a second time to take a charge after my first full use of the battery.
I contacted LiTime technical support and they only responded to emails and only with AI generated help ideas! Finally 3rd email a tech support person emailed me a shipping label and had me ship it back!
Battery failure coat me 1 full day of fishing and 11 total days of no battery where I had to use a car battery to fish before I received my replacement battery.
They think I should give them a 5 star review?
LiTime 回复2026-05-29
Hi Tom,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
I have a battery that I cannot use because I received a defective charger. I recently received a charger that arrived non-functional. I have already returned the defective unit and am awaiting a replacement, but I have not been receiving adequate updates on the status of my return or when I can expect the new charger to ship.
LiTime 回复2026-05-29
Hi Doug,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
I purchased my second Litime battery and by mistake I ordered a 12 V needing a 24. Called to return the battery or actually just exchange and I’ve been told I will be charged $38 on the return. That is ridiculous. I will not be purchasing another Litime battery
LiTime 回复2026-05-19
Hi Charles,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
