Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the simple ordering process, noting that products arrive promptly and are safely packaged for delivery. Users are particularly happy with the outstanding performance and reliability of the batteries during outdoor trips and daily use.
Though some reviewers were not happy with shipping delays, experiencing prolonged waiting times and communication gaps regarding their orders. A few other people also noted difficulties during the return process, or received items that required extra support and troubleshooting. Additionally, a small group of consumers mentioned facing challenges when trying to get refunds or resolving discrepancies.
The price I paid for my batteries is about the same price you have the blue tooth batteries
LiTime 回复2026-04-07
Hi Kirk,
Thank you for your feedback, and we understand your concern regarding pricing.
Prices may vary over time due to promotions or product updates, and we’re sorry if this caused any frustration. To ensure a fair experience, we offer a 30-day price protection policy, which allows customers to contact us if there are price differences within this period.
If you're interested in an upgrade or would like us to review your order, please feel free to reach out to our support team at [email protected], and we’ll be happy to assist you.
Best regards,
Customer Support Team
I have sent multiple emails to the service group about needing to return the battery charger and have never gotten a response. I would like to return the two-bank charger and by the three-bank charger.
LiTime 回复2026-04-07
Hi Mark,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. Our support team has reached out to you via email to better understand the situation and help resolve it as quickly as possible.
Please kindly check your inbox (and spam folder) for our message. If you haven't received it, feel free to contact us at [email protected] with more details.
We’re committed to making this right and appreciate your patience.
Best regards,
Customer Support Team
When I bought it online ,it said 3-5 buisness days , then I got a email saying it would be here on the 25 th . Then I got a email saying it would be delayed , finally I got it today 3-28-26 . Did have a quick response from service center when calling or emailing . Thank you ! The day of ordering was 3/11/26.
LiTime 回复2026-03-30
Hi Betty,
Thank you for sharing your experience with us. We’re sorry that the delivery took longer than expected and appreciate your patience throughout the process.
We’re very glad to hear that our support team was able to assist you quickly—your recognition means a lot to us. We’re continuously working to improve our delivery experience moving forward.
We hope you’re enjoying your product and look forward to hearing more about your experience.
Best regards,
Customer Support Team
The packaging was outstanding, delivered as informed being it was back ordered. I was not impressed with the customer service I received with one of company reps I spoke with on the phone I believe was March 14th 2026 I even told her she was rude that I would just order from different company at that point. I did have another phone call with a Sarah which was very helpful she explanied everything I had questions about she is only reason I ordered LI Time battery. So Bravo Zulu to her
Product is great, shipping is not. My product came in three separate packages with three weeks between the first and the last. Not really ideal when it says expect delivery in 5 days when you buy it then it takes 3 weeks instead
LiTime 回复2026-03-30
Hi Ryan,
Thank you for sharing your experience with us. We’re sorry that the delivery took longer than expected and appreciate your patience throughout the process.
We’re very glad to hear that our support team was able to assist you quickly—your recognition means a lot to us. We’re continuously working to improve our delivery experience moving forward.
We hope you’re enjoying your product and look forward to hearing more about your experience.
Best regards,
Customer Support Team
I contacted them about their 30 day return and have not heard back!
LiTime 回复2026-03-30
Hi Mark,
We're very sorry to hear about your experience and truly appreciate your feedback.
We understand the frustration caused and sincerely apologize for any inconvenience. We would like the opportunity to look into this and make things right.
Please contact our support team at [email protected] with your order details so we can assist you further.
Best regards,
Customer Support Team
took a week to get deliveredwasted 2 days waiting around for delivery.also the batteries are not taking a charge,would like to talk to a tec here in us
LiTime 回复2026-03-30
Hi James,
We're very sorry to hear about your experience and truly appreciate your feedback.
We understand the frustration caused and sincerely apologize for any inconvenience. We would like the opportunity to look into this and make things right.
Please contact our support team at [email protected] with your order details so we can assist you further.
Best regards,
Customer Support Team
customer service @ 888-311-1866 is the most useless customer service ever. I think the IRS has better customer service than these guys.
Placed a 10 battery order, just shy of $5K order, after a week of no tracking, getting the run around, every call is someone will email in 48hrs, I am fed up. Then trying to get someone to cancel the order and refund is a joke. Ended up calling CC company and getting them involved for taking money and not delivering anything.
Litime should be spelled LieTime since that is what they do.
LiTime 回复2026-03-30
Hi John,
We're very sorry to hear about your experience and truly appreciate your feedback.
We understand the frustration caused and sincerely apologize for any inconvenience. We would like the opportunity to look into this and make things right.
Please contact our support team at [email protected] with your order details so we can assist you further.
Best regards,
Customer Support Team
I wasn't satisfied with the LI TIME12volt 100 AH battery. I requested a return label and they said in 24-48 hours. I waited well past that date and no return label. So I called them back and told them I hadn't received a return label as they stated. I will never but a LU TIME battery again. Pathetic company.
LiTime 回复2026-03-30
Hi Jonny,
We're very sorry to hear about your experience and truly appreciate your feedback.
We understand the frustration caused and sincerely apologize for any inconvenience. We would like the opportunity to look into this and make things right.
Please contact our support team at [email protected] with your order details so we can assist you further.
Best regards,
Customer Support Team
You said I would have a return slip for my failed charger in 48 hours. It's now been nearly 5 days
LiTime 回复2026-03-30
Hi Kevin,
We're very sorry to hear about your experience and truly appreciate your feedback.
We understand the frustration caused and sincerely apologize for any inconvenience. We would like the opportunity to look into this and make things right.
Please contact our support team at [email protected] with your order details so we can assist you further.
Best regards,
Customer Support Team
Hi BtH,
We're very sorry to hear about your experience and truly appreciate your feedback.
We understand the frustration caused and sincerely apologize for any inconvenience. We would like the opportunity to look into this and make things right.
Please contact our support team at [email protected] with your order details so we can assist you further.
Best regards,
Customer Support Team
I was very pleased how quickly my new battery was delivered. I was disappointed that the battery had no charge when I got it. I had to charge it, so far it's been charging on a battery charger for 26 hours and it's only at 145AH. I want to have it fully charged (460 AH) before I install it.
Terrible service. Placed my ordered 28 Feb and after 2 weeks, I had not received my order. So I sent an enquiry to customer support. I was told they had not shipped my order because I was requesting delivery to a PO box, which to them was unsafe. I asked why they had not contacted me before this but no reply. Now after 3 weeks, I still have not received my order and still no response from further follow up emails. Be wary.
I have (2) 12.8v 165 batteries and I wish it said if making 24 volt system you needed a balancer for even charge, it may be on web site but I did t see it.
Really like the blue tooth, going to install this weekend and take the boat out next weekend.
