Pioneering since 2010, Livecards.net is a global digital marketplace specializing in prepaid cards, gift cards, gaming products, software licenses, and other digital goods.Since our launch, we have focused on providing customers with a fast, secure, and reliable purchasing experience. Orders are delivered digitally, allowing customers from around the world to access products quickly and conveniently.We work with trusted suppliers and continuously improve our systems, fraud prevention measures, and customer support processes to ensure a smooth experience for every customer.Our team is committed to:Secure and reliable transactionsCompetitive pricingFast digital deliveryResponsive customer supportA growing catalog of trusted digital productsCustomer satisfaction and long-term trust are important to us, and we actively use customer feedback to improve our services and overall experience.
Reviewers had a great experience with this company. Customers frequently mention finding fantastic prices across a wide selection of games and gift cards, while also receiving their digital codes very quickly after payment. Many consumers appreciate the smooth purchasing process, noting that customer support is exceptionally helpful and responsive whenever assistance is needed with an order.
Some reviewers were not happy with certain purchases, explaining that some of the delivered codes were unfortunately already redeemed or invalid. A few people also experienced frustrating verification delays, while others encountered unexpected trouble with activation limits on multiple device licenses.
The order got delivered 48 hours after payment.
I placed my order, paid immediately, verified the money has left my bank account and saw the status of my order as "Paid", which made me believe that payment was already completed and that my order was not being fulfilled due to an error or something else.
I have been chatting with support and was giving the same feedback that my order was actually not paid, because the payment processing partner had not yet credited their account. Even with me providing screenshots of the "paid" status, I was still getting the feedback that payment was not yet completed.
My suggestion to improve the experience is to have order statuses that clearly convey to the client what is the real payment stage; if the payment was not yet fully transacted, then the order status should have communicated that clearly, instead of communicating it was paid.
Have bought in other websites that deliver digital codes, and never had to wait more than couple of hours to get codes delivered over email.
Overall, I am rating 3/5.
livecards.net 回复2024-06-20
Hello Rodrigo,
We sincerely apologize for any inconvenience caused.
Please note that the time frame for processing your order depends on the processing time of your payment method. We are unable to process the order if the payment has not yet been completed here. Your transaction is currently in a "Funds Waiting" status. Once the payment is successfully received, our system will promptly proceed with processing your order.
UPDATED: We understand that this may not be the outcome you desired, and we sincerely apologize for any inconvenience caused. We highly recommend to use other payment method for faster transaction.
If you have any further questions or require additional support, please don't hesitate to reach out to our customer support team.
Sincerely,
Lisa
In my experience the codes are always delivered quick and work as promised. If you need assistance to get a code to work or have any difficulties, customer service also responds quite fast.
I bought an USA Apple Giftcard. Received the code within a few minutes. But card was already redeemed. Chat support couldn’t help. Said they would keep me updated, but when I asked when I would receive an update I never got an answer. Basically I just lost my money. Don’t buy here, but at the official Apple website!
EDIT: One week later and I got my money back!
livecards.net 回复2024-05-23
Hello Jan,
We sincerely apologize for any inconvenience caused. We want to assure you we strive to provide the best possible customer service and in order for us to assist you, may we know your Order number and the email address that was used when the order was placed?
UPDATE: We apologize for the inconvenience but as per checking this code is still under investigation and we're still checking it with our team. As soon as we get an update we'll notify by email.
If you have any further questions or require additional support, please don't hesitate to reach out to our customer support team.
Sincerely,
Lisa
Company was okay but had to go through security check which was slightly annoying as I have mental health issue. Otherwise average service. Nothing special.
livecards.net 回复2024-05-14
Hello Customer,
Thank you for bringing this to my attention.
Would you mind sending us the order number or email address you used to place the order so I can check?
Regards,
Lisa
Bought £60 of Amazon uk gift cards.
1x£50
1x£10
These were provided as 2x £25 and 2x£5 , weird, but that's fine, I guess.
2X £5 cards and 1x £25 card works fine on my amazon.co.uk account.
The last code, for £25 does not work, I get a message stating can only be used on Amazon.de, which is useless to me as I do not live in Germany.
Contacted via live chat within minutes of discovering this and went back and forth with their "Customer Service" Agent, got screenshots requested.
This was on the 3rd May. A ticket was raised and I was promised this would be resolved. It has now been over a week and nothing has been done about this.
This is not great service, I only want them to refund the part of the card that was unusable, I have provided the evidence required of me. I should have at lest had confirmation that the refund is being processed, but nothing. I have tried emailing and i get the same response each time, "Thanks for your patience, this is being investigated.
I should not be having to wait for this long for you to fix YOUR mistake.
EDIT:
It has now been 11 days without a resoloution. Took a week to ask ME to prove I hadn't used the Amazon.de voucher.
Provided all the information required of me, and still waiting for any sort of resolution.
*edit* Day 12.
Been asked to provide screenshots that were provided both in day one, and another I provided on the 11th May.
This is beyond frustrating at this point. The problem is between you and your supplier, why am I being penalised because you didn't get supplied the correct codes?
livecards.net 回复2024-05-10
Dear Ryan,
We empathize with your frustration.
Our team is eager to assist you with your concerns.
To expedite the resolution process, could you please provide us with your order number? This will allow us to efficiently locate your information in our system.
Update: Once again, we sincerely apologize for any inconvenience caused. In regards to your ongoing case, we want to assure you that we take your concerns seriously and currently awaiting a response from our supplier, as we believe in thorough and responsible investigation to ensure the best possible outcome. Our primary goal is to provide you with a satisfactory resolution.
As for the distributed codes, we have included a reminder on our website that you may receive multiple codes for this product. This approach allows us to secure the product at a more favorable price. Rest assured, you will still receive the same balance on your account once you redeem all the codes.
Update: Upon checking again on this concern, this order is still under investigation but we are doing our best to resolve this matter.
Update: We have escalated your latest screenshot to our supplier. And currently awaiting a response from them, as we believe in thorough and responsible investigation to ensure the best possible outcome. Our primary goal is to provide you with a satisfactory resolution. Once again, we apologize for any inconvenience this situation has caused you, and we appreciate your patience and understanding as we work to resolve this matter.
If you have any further questions or require additional support, please don't hesitate to reach out to our customer support team.
Kind regards,
Lisa
Selling used codes. Google doesn't help since they aren't official sellers. Twice they have sold used codes and twice they have sold something which they don't have. And it is customwr who have to do all the work aince they continue failing.
Edit. 24.5 i gave another chance and bought an another 15e google play gift card and as you can already imagine. It says: "this code doesn't work". Thieves, o'thieves.
Edit:
Problems solved. Codes is now refunded and money came back.
livecards.net 回复2024-04-24
Dear Niko,
We empathize with your frustration.
Our team is eager to assist you with your concerns.
To expedite the resolution process, please provide us with your order number. This will allow us to locate your information in our system efficiently.
UPDATE: Our team has sent you an email regarding this issue, please check your inbox. We will await your response.
UPDATE:We sincerely apologize for any inconvenience and take your concerns seriously. We've initiated an inquiry with our supplier to resolve this issue and are awaiting their response. Our goal is to provide you with a satisfactory solution and we'll update you via email once we have more information. We appreciate your patience and are committed to resolving this matter to your satisfaction. If you have questions, please contact our customer support. Thank you for choosing us.
UPDATE: We would like to let you know that your refund process has been initiated and should be completed within 48 to 72 hours. It will be reimbursed to you via the payment method you used and you will receive a confirmation email once the refund has been processed.
If you have any further questions or require additional support, please don't hesitate to reach out to our customer support team.
Kind regards,
Lisa
i but a robux card and i didnt get a link can you help
my order number is #1042-5586463
livecards.net 回复2024-04-06
Dear Austin,
We apologize for the inconvenience this has caused you.
To resolve the issue, kindly provide us with your order number so we can check it on our system.
Update: Dear Austin,
Thank you for providing your order number.
Upon verification, the code has already been dispatched to your email. Additionally, we have manually resent it for your convenience. Please take a moment to check your inbox. Thank you.
Kind regards,
Lisa
I bought PSN US credit
It works, but there are hoops to jump through, e.g. for some reason they ask for a pic of the card used (last 4 digits and expiry date only),
if you're buying for another region they ask you to confirm that you still want your order
livecards.net 回复2024-03-30
Hello Jamal,
We sincerely apologize for any inconvenience caused. We want to assure you we strive to provide the best possible customer service and in order for us to assist you, may we know your Order number and the email address that was used when the order was placed?
If you have any further questions or require additional support, please don't hesitate to reach out to our customer support team.
Sincerely,
Lisa
Best price for gamepass than anyone else. Just be careful after you've paid, the payment did not show confirmed & I could possibly have paid again but I recieved the email with the codes - 4x 3 months straight away.
The worst experience buying any e-cards! (UPDATED)
Avoid them!
Why:
I bought a PS Plus card, I thought I was saving £5 and that I found my new alternative to buying it directly from the PS website
Turns out, they give you vouchers which you can use for redeeming the subscriptions, which is ok. I got a £10 and a £50, but it would be better if they checked before giving you a random code! My £50 code was already used, I had to get in contact with PlayStation, and I'm made to wait three days for the problem to get fixed. They give random codes without checking if they have already been used or not, and to be honest, it is more frustrating, stressful, and anxious than just spending £5 more.
Just use another website or the original PS store. Also, I'm sure they will not compensate for the stress caused.
Order number: 1038-5509487
EDIT: They have solved my issue rather quickly (forgot to update this review), and I was given my money.
However, I would still be doubtful and see if you can find other services for cheap cards, it caused a lot of stress and they need to improve their method of verifications cards.
livecards.net 回复2024-02-05
Hi Mel,
We are truly sorry to hear about the inconvenience you've experienced with your recent purchase. Your feedback is important to us, and we apologize for any frustration and stress this situation has caused you.
One of our colleagues will reach out to you shortly to assist in resolving the issue with the £50 code that was already used. We recognize the significance of providing valid and redeemable codes, and we sincerely apologize for the oversight in this particular instance.
Customer satisfaction is our top priority, and we will do our best to make this right for you. We appreciate your patience and understanding while we work to resolve this matter.
Update: Dear Mel,
The refund for the utilized code has already been processed, and the corresponding amount has been credited back to your account. If you have any further questions or concerns, feel free to reach out.
Regards,
Milly
Xbox game pass ultimate was al gebruikt toen ik ze toekreeg, ticket bij support geopend: geen antwoord gekregen.
Update: now their support is stalling with asking more irrelevant info like from which xbox this has been purchased. 1: it was purchased through their website. 2 I use gamepass ultimate for cloud gaming on my mobile.
Update2:
After about 15 mails with the same questions, where I provided the asked screenshots in mail no2, they are still repeating the same questions without any other help.
Update3
After a long period of mailing and not expecting anything of it, I received a new and working key. 3 stars because of the follow up but I wouldn't recommend buying here.
livecards.net 回复2024-01-29
Hallo Sam,
Onze excuses voor het ongemak dat je hebt ondervonden.
We willen je graag informeren dat een van onze supportmedewerkers op 17 januari 2024 om 21:43 uur op je vraag heeft gereageerd. We begrijpen het belang van het oplossen van dit probleem en zullen een follow-up e-mail sturen om ervoor te zorgen dat uw zorgen worden aangepakt. Houd uw Postvak IN in de gaten voor verdere communicatie over uw probleem.
Uw tevredenheid is onze prioriteit en we zijn vastbesloten om dit probleem zo snel mogelijk op te lossen.
Update: Beste Sam,
Onze excuses voor het ongemak.
Deze schermafbeeldingen zijn cruciaal voor ons om samen te werken met onze leveranciers en dienen als bewijsmateriaal met betrekking tot het gebruik van de code. Zonder deze documentatie kunnen we helaas niet verder met het onderzoek. We stellen je begrip in deze zaak zeer op prijs.
Update:
We zijn uw probleem al aan het onderzoeken, wacht alstublieft op onze e-mail zodra het onderzoek is afgerond.
Met vriendelijke groet,
Milly
Ordered a world wide steam game key, key was not available to redeem in the UK. after 2 weeks of back and forth with customer support, still no key or refund in sight. Apparently Livecards are awaiting a response from their supplier but this is a ridiculous amount of time I have waited because of your incompetence. I've provided all the evidence you need, just refund me the money and be done with it. Order from a different store don't waste your time.
livecards.net 回复2024-01-24
Hi Leo,
I apologize for the inconvenience you've experienced with your recent order. To expedite the resolution, kindly provide your order number. This will help us investigate and update you promptly. We appreciate your patience as we work to address your concerns and prioritize your satisfaction. Thank you for your understanding, and we're here to assist you further.
Regards,
Milly
I had some problems with my office key, but customer support initially helped me try to troubleshoot the problem with my key that wasn't working.
Since the problem seemed the key, they gave me a new one that worked.
I've ordered here before without problems. On my most recent transaction they sent me an expired key. After I contacted them they make you jump through a lot of hoops to get a new one. Chat responses take FOREVER and when they do appear they are generic and just a copy paste of 1 person who doesn't seem to read the actual responses.
------
Update:
The issue was resolved nicely.
livecards.net 回复2023-12-28
Hi Dan,
I'm sorry that you've had a negative experience. Please know that we take all customer concerns seriously and will do our best to make it right.
Would you mind sending us the order number or email address you used to place the order so I can check?
Updated: We sincerely apologize for any inconvenience and take your concerns seriously. We've initiated an inquiry with our supplier to resolve this issue and are awaiting their response. Our goal is to provide you with a satisfactory solution and we'll update you via email once we have more information. We appreciate your patience and are committed to resolving this matter to your satisfaction. If you have questions, please contact our customer support. Thank you for choosing us.
Regards,
Lisa
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