Longer（longer.net）在 OK.one 的综合评分为 4.8 分（满分 5 分），基于本站收录的 58 条用户评价，属于商业服务分类，口碑优秀。好评高度一致，95% 的评价为 4 星及以上；商家回复了 100% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Many people note that these advanced laser engravers offer incredible cutting power, precision, and solid build quality for all kinds of creative projects. Customers frequently mention that the customer support team responds very quickly and goes above and beyond to help solve any technical issues. Some reviewers were not happy with the customer service, experiencing frustrating communication delays and receiving unhelpful replies from staff members. A few buyers also stated that their expensive machines broke down shortly after purchase, and securing proper replacement parts took months of waiting.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Had a problem connecting the computer to the Ray5 engraver after the LaserBurn software was updated. After many emails with Ryan at Longer customer support, we did a TeamViewer connection and he resolved the issue. He was patient and was a pleasure to deal with.
By far the worst company I have ever dealt with. Broke within a month and for the past 8 months have been sent the same "replacement" part and it still does not work. I continue to get a run around and it takes days to respond and a month to receive the correct parts. Yet my laser STILL doesn't work. I got the top of the line one and its the worst company i have ever dealt with
Hi Sabrina, We’re truly sorry to hear about your experience. We understand how frustrating it must have been to deal with repeated replacement parts and a long troubleshooting process without getting your laser back to working condition. We take your feedback very seriously, and we recognize that we should have identified and addressed your issue much sooner. After seeing your review, we immediately escalated your case to our team and reached out to you directly yesterday to better understand the situation and work toward a solution. We’re currently waiting for your response, but we remain committed to resolving this for you. We sincerely apologize for the time and frustration this experience has caused, and we hope we can earn back your trust.
I have been a customer of Longer for over 4 years now. I have a Longer Ray 5W and it has been running beautifully for 4 years of consistent usage. I have reached out to Longer regarding a wire issue that happens with wear and tear over time and they were very prompt with helping me get what I needed to replace it! For this being the first issue, which isn't even an issue other than wear and tear over the years. I will always recommend Longer to our laser community.
I bought a Longer Ray5 5W, and the machine is excellent. It offers a very good price-performance ratio, and unlike other devices I own, this one is very robust. It has a built-in air assist port, which is fantastic, allowing me to turn it on or off with just a software command, without any complications. My next upgrade will be the 30W laser, obviously from Longer, to get even more use out of it. I had a minor issue with the firmware, and the Longer team's response was incredible. The machine was fixed in just 3 hours. This device is 100% recommended!
I have bought the longer nano duo and it turns out to be a very decent machine.it looks real nice being full solid aluminium and it works really well. I encountered some issues regarding the rotary chuck, after contacting their support team i got instant reply about what and how and got it solved pretty quiqkly, and now that also works really good.i already have made some nice workpieces with it. I would recommend this brand because aftersales and support are also very important to me.
Just bought a Longer laser printer, and right out of the box the SD card reader did not read any file for matt. I contacted Longer expecting to get absolutely no help and I was actual able to speak with someone and she listened to my problem and took down the information needed. The longer company contacted me that same day and told me that they would replace the motherboard at no cost and they were sorry for the problem with the machine and gave me a gift package for my trouble, which really was no necessary, but it was very nice of them. The Longer company is the first company I have delt with that has gone above and beyond to give five star service. I would give ten stars if I could, you don't find a company that stands behind their product like Longer does. They were a real pleasure to work with.😍🥰⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
I just received my new Longer Laser Ray5 10W on August 6th. I damaged the red bottom part of the laser module and it could not be repaired. I called Longer Support where I communicated with Maria there. She was very friendly and eager to help me. She worked it out for me to get a replacement. For this I am grateful. Maria was very friendly and helpful and was in contact with me until the situation was resolved.
Ordered a replacement 3d printer part but unfortunately ran into an issue during shipping. I contacted the support team and they were very helpful, working to fix the issue very quickly.
I started out with the 20 watt longer ray5. I was very happy with the performance of the laser. When the 30 watt came out I ordered one and upgraded my system. I've been using it for about a year now. I've been able to work with heavier material with the up grade. I have been impressed with the 30 watts ability. If I decide to upgrade my laser business in the future I will order a laser from Longer. They have been working with me for over 2 years and they always respond in an honest and timely manner. I would highly recommend Longer.
I initially bought a Ray 5 10W engraver and was very happy with the experience. It was a great machine to learn on and get some experience with. After about 1-1/2 years, I upgraded to a B1 30W engraver and have operated it for about a year. I have been very pleased with both machines, and would not hesitate to purchase another laser engraver from Longer if the need arises.
Very good Support. Fast, easy processing. Top.
I am extremely pleased with this company and their support team. Further, Ryan in Customer Support has been exceptional. His response time is amazing, and he understands the issue and takes the appropriate action quickly. Kudos!
5-star technical support, quick to respond.
I have a Ray5 10W laser from Longer. It's been a great tool, and have added things to it early on (air assist, rotary roller, honeycomb). I recently purchased the Z axis assist. One of its parts was defective. Made a quick call to Longer support. Within 24 hours, i received notification that the replacement part is on the way. GREAT support! Thanks.
I bought this Ray5 20W laser engraver for a really decent price at AliExpress. The 20w laser head is extreme powerful and cutting through 12mm is not a problem. I was only too stupid to flash the wrong firmware to the controller and bricked my controller. The Longer supportdesk was really helpful land with their help, and it was fixed in no time.
The engraving quality is very clean and detailed. I also had an issue with the extension kit compatibility, but LONGER Support identified the controller version and immediately arranged the correct replacement cable. Their customer service has been very professional and responsive. TOP Service
This engraver is perfect for getting started with engraving (I have the 2.5W version): - Everything comes pre-assembled in the box; you only need to screw on the laser head. You can be ready to engrave within 10 minutes of receiving the package. - Powerful enough to engrave on almost anything: paper, cardboard, faux leather, aluminum, plexiglass, etc. - I haven't tried cutting with it yet. - Its compact size means it fits easily on a desk (you'll want a honeycomb bed underneath, or—in my case—a ceramic tile, which works perfectly). - A great feature is that this engraver can be used with a PC and, more importantly, with a smartphone via the LaserBurn app. I mainly use my smartphone for my engraving projects. - The engraver is set up and connected to my smartphone in just 5 minutes, making it easy to engrave whenever I want without a complicated setup process at home. It’s also super easy to take along to someone else's place without hauling around a ton of gear. - Like any engraver, there’s a bit of a learning curve to get the settings right for the specific material (the smartphone app includes presets, but you may need to experiment a little depending on your needs or preferences—though that’s true for any engraver). I ran into some issues with the initial Wi-Fi connection between the engraver and my smartphone, but I contacted support, and they were incredibly responsive and helpful (a huge thank you to Maria in particular for her responsiveness and dedication). I highly recommend this engraver to anyone looking to get into engraving on a budget.
The service is excellent. My controller on/off button was working incorrectly. They repaced the controller box with a new switch. I had previous experiences with longer service people, and never had a problem, they are always willing to help and solve your problems. Keep up the good work.
Had a problem with having received an American power adapter and contacted Longer to request to purchase a UK on. the contacted within 48 As I contacted them over weekend so today a solution has been agreed. Brilliant service
I have purchased a couple of there lasers through the years, and they have performed without a doubt incredibly. One day I was creating a proof to show the customer and all of a sudden the laser became unresponsive. I contacted the support of Longer and with a day they had the answer that I needed to get back up running. These people are awesome to work with and they provide a great product that produces some fantastic artwork. I highly recommend Longer and their product line.
共 58 条符合条件的评价
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