Love, Bonito is the leading omni-channel womenswear brand in Southeast Asia. With a mission to empower the everyday Asian women, Love, Bonito’s comprehensive clothing assortment is designed to journey through various seasons of her life. Shop the brand’s bestselling basics, workwear apparel, motherhood essentials and more.Browse their tops, bottoms, skirts, dresses, pants, jeans, wedding guest outfits, workwear and more in the store. Experience confidence with every outfit for any occasion and moment.
In general, my experience with Love Bonito is nice in terms of clothing choice, customer service and value for the prices. However, I think the policy of not being able to return and refunded in cash should be changed because sometimes the sizes we want may no longer be available, and personally I find that there is inconsistency in the sizes so it can be hard to ascertain what size to get specifically. Also, quality control could be improved as I have come across several instances of defects in several new units of the same item and the size between display pieces and new pieces can also differ which then brings us back to the annoyance of not being able to simply return and receive a refund. Personally, I am not keen on being forced to pick other items simply because I might have changed my mind on my purchase due to fit etc.
Love, Bonito 回复2025-03-11
Dear Sue,
Thank you so much for taking the time to share your feedback. We truly appreciate hearing about your experience with Love, Bonito, and we're glad to know that you’ve enjoyed our clothing selection, customer service, and overall value.
We understand your concerns regarding our return policy, sizing consistency, and quality control, and we genuinely apologize for any inconvenience these have caused. Your thoughts are important to us as we strive to continuously improve our offerings.
If you'd like to share more specific details or discuss your experience further, please feel free to reach out to us at [email protected]. We would love to hear from you and work towards making your future experiences with us even better.
Kinda like my recent purchase. Quality was good. But one thing that truly lack of is the delivery! It was extremely slowwww compare with those online retailers out there. LB should really look into your entire delivery life cycle process.
Went to the store at Ion and all the staffs are friendly and helpful. Happy that some of your bottoms comes in more sizes for people like me who is always in between your size for your M & L. One feedback, pls state the matching name of the clothings on your website as worn on model l. Bought a top but can’t find the matching bottom as seen on your website.
Staff in K11 store super friendly , suggested a lot of mix and match ideas, making sure I have the correct sizes and patiently wait outside the fitting room for my feedback.
I have a very good experience shopping at 313 Somerset Love Bonito and the girl serve me name Siti.
Siti very patience to serve me and help me looking for the sizes. I also ask her opinion about my outfit.
End up I bought 3pcs clothes for my Chinese New Year.
I am very happy and lucky that Siti to serve me, thanks you so much😀
Website is easy to navigate and size guide is very accurate. I love how they include the profile of the models as a point of reference when we choose the size. All of my purchases from Love Bonito are part of my main wardrobe :)
The website is easy to use and well-made. The clothes, even more so. Although the fit was a bit overestimated for me, the sizing guides were helpful. Maybe add a bit more information on the the material, like stretch and appearance when worn. As a petite, plus-size girl though, I find there was no representation when it comes to the photos of the clothes when worn which made it hard to find a good fit. Hoping the company can consider a more inclusive representation.
Love the clothes.
1. I like that the fabrics are not flimsy and the construction not sub-par.
2. My online purchases are so seamless as well.
3. The in-store experience is good - the staff are always friendly and helpful.
The delivery is taking too long. I can't get my gift items with the promo code.
Love, Bonito 回复2024-12-06
Dear Irene,
Thank you for sharing your experience with us. We understand that waiting for your order can feel long, and we sincerely apologize if the delivery took longer than you expected.
If you have any further concerns or would like to share additional details, please don’t hesitate to reach out to us directly at [email protected]. We are here to assist you and ensure a positive experience moving forward.
Thank you for your understanding, and we look forward to serving you better in the future!
Love, Bonito has stylish, timeless designs that are perfect for working women. Their pieces are well-made, affordable, and strike the perfect balance between classic and on-trend. I highly recommend them if you’re looking for practical yet chic fashion.
I made 4 purchases (10 pieces of clothing) during the 11.11 sale. It was a steal and I was very lucky to have won the lucky draw (3rd purchase was free). From browsing to order to delivery, all was a breeze. The measurements chart is true to size and the clothing material was high-quality and meticulously constructed.
Beware - their customer service is horrendous!
My shipping label was screwed up by Love Bonito, the items were returned to their warehouse as a result (bought online from their Sg store). And it's been 2 weeks of back n forth trying to get my money back, and still no luck. I am a tourist in Sg, so don't need their store credits (which is apparently an issue, as they refuse to refund to original mode of payment), then I was promised a 90% refund, then 100%, but what I ACTUALLY got was 10% of my purchase value, i.e., shipping fee. And now I have to go through the customer service circus again! Every decent retailer would have apologised for their error, refunded me the full amount with no questions asked, and offered a voucher as a 'thank you'. With these guys I can't even get back what they owe me... I'll never make a mistake of buying Love Bonito products ever again - learnt my lesson!
Love, Bonito 回复2024-11-27
Dear Kate,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve experienced with your order and the challenges faced during the refund process. We understand how frustrating this situation has been, and we deeply regret that it did not meet your expectations.
As per our records, we have taken the necessary steps and issued a refund of the order back to your original mode of payment. However, we do acknowledge that your experience did not reflect the high standard of service we strive to provide. Please know that we are continually working to improve our processes to ensure a smoother experience for all customers, and your comments are valuable in helping us do so.
If you have any further concerns or if there's anything else we can assist with, please feel free to reach out to us at [email protected]. We look forward to the opportunity to restore your confidence in Love Bonito and provide you with a positive shopping experience.
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